Course Outline
Department or Program: Quantitative Studies
Prefix & Code: OPMT 620 Credits: 3
Title: Operations Management
Course Description:
Operations management involves managing the operations of a business to ensure that quality products and
services are delivered in a timely and cost-effective way to meet customers’ needs. Statistical methods and
decision support systems using production and operations management tools are reviewed as part of
comprehensive management practices.
Prerequisites: BUSI 650 and MBAF 502 (If previously enrolled in MBAF)
Co-requisites N/A
Non-Course Pre-requisite/ N/A
Co-requisite:
Student Learning Outcomes (max. 6):
1. Analyze and assess and devise solutions to structured and un-structured OM problems in real-world
OM situations based on gathering the necessary information and data.
2. Assess fundamental OM concepts and key principles of OM management to formulate TQM principles
in both manufacturing and service environments as well as supply chain management and scheduling
processes.
3. Compare and contrast the use of different decision-making strategies and recommend their use in
Operations Management situation
4. Examine the strengths and weaknesses of alternative solutions and recommend the integration of
relevant managerial insights into Operations Management processes in team and individual processes.
Main Topics:
• Operations Management and its role the organization
• Production of Goods & Services & Strategic Planning & Operations & Defining & Measuring productivity
• Features Common to All Forecasts & Elements of a Good Forecast
• Forecasting Process & Approaches to Forecasting & Time Series Models
• Quality & Total Quality Management Systems
• ISO 9000 and Tools of TQM
• Statistical Process Control & Control Charts
• Just-In-Time & Lean Operations in Manufacturing & Services
• Capacity Planning & Determining Capacity & Bottleneck Analysis
• Theory of Constraints
• Supply chain Strategies & Methods and Risk Management & Performance Metrics of SCM
• Purchasing & Logistics
• Methods Analysis and Job Design & Time Study Methods & Workers’ Well-Being
• Managing Inventory & ABC Classification
• Inventory Models & EOQ & Reorder Point & Safety Stock
• Aggregate Production & Services Planning & MPS Planning
• Linear Programming (LP) & Solving LP problems with Excel
• MRP Structure & Management & Dependent Demand & Lot Sizing
• Capacity Requirements Planning
• Breakdown and Preventive Maintenance
• Arrival times, Waiting Lines, Service Systems
• Job/Staff Scheduling
• Sequencing
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• Process design, Production process design, Service Design
Student Performance Assessments and Weighting:
Assessment type Count Weight per Total %
assessment (%)
Asynchronous Activity 10 1 10
Quizzes 2 5 10
Exam 1 25 25
Final Project 1 15 15
Final Project Presentation 1 5 5
Case study 2 12.5 25
Student Engagement 10 1 10
Required Books or Materials:
• Stevenson, Mottaghi & Bakhtiari, Operations Management 7th Canadian Edition, ISBN10: 1264159811,
ISBN13: 9781264159819 © 2021 Web Access & e-Text via Connect.
Instructional Hours: In class (lecture) Hours: 22 Seminar/ Tutorial: Lab Hours:
Other (specify): Online Guided
Total Hours: 44; Total Weeks: 12 Field Experience Hours: Other Contact Hours:
Learning: 22
*Passing Grade: Letter grade “C” or higher (>=60%) *Grading: Letter Grade
*Graduation MBA overall CGPA = B (72%) [B in Capstone courses]
Requirements:
* Consult Academic Calendar for details
Dimensions of Knowledge:
Knowledge of Professional
Depth & Breadth of Application of Communication Awareness of Limits
Methodologies and Capacity/
Knowledge
Research Knowledge Skills of Knowledge
Autonomy
m r m** m r** r
Legend: i= introduced r= reinforced m= mastered **= Strong Emphasis (postfix with i,r,m)
na=not applicable
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