ADMAS UNIVERSITY
FACULTY OF BUSINESS
DEPARTMENT OF BUSINESS MANAGEMENT
COURSE OUTLINE
Course Title Operations Management
Course Code BMgt 4072
Credit Hours 4hrs
Prerequisite Operations Research
Program BA Degree in Business Management
Academic Year
Instructor Name
Course coordinator
Department head
Course Description Operations Management the heart of all management disciplines which bring
competitive advantage and market focus for all business organization. Thus,
the course covers Meaning of operations and production management,
operations management as competitive weapon, product and service design,
quality and quality control, capacity planning, location decision, layout
decision, aggregate planning, scheduling, work design, and time-based
operations.
Course Objective At the end of this course, students should be able to:
Define operations management
Understand operations strategy and competitiveness
Understand facility location and layout
Know capacity planning
Differentiate aggregate planning and scheduling
Describe operations management, its scope and activities
Describe the decision involved in designing and controlling the operations
system.
Apply selected quantitative tools, techniques and models in the analysis of
decisions for the designing, planning and controlling of operation systems.
Course Contents
Chapter Topic Time allotted
1 NATURE OF OPERATIONS MANAGEMENT 10hrs
1.1. Introduction
1.2. Historical Development of Operation
Management
1.3. Manufacturing Operations and Service
Operations
1.3.1. Manufacturing Operations
1.3.2. Service Operations
1.4. Operations Decision Making
1.5. Productivity Measurement
2 OPERATIONS STRATEGY & COMPETITIVENESS 8hrs
2.1. Introduction to operations strategy
2.2. Operations strategy in Manufacturing
2.3. Operations strategy in Services
3 DESIGN OF THE OPERATION SYSTEM 24hrs
3.1. Product and service design
3.2. Process selection
3.3. Strategic Capacity Planning
3.4. Facility Location & layout
3.5. Job Design and Work Measurement
4 OPERATIONS PLANNING & CONTROL 14hrs
4.1. Aggregate production planning
4.2. Operations Scheduling
5 QUALITY MANAGEMENT AND CONTROL 8hrs
5.1. Meaning and nature of quality
5.2. Overview of TQM
5.3. Quality Specification
5.4. Continuous Improvement
5.5. Statistical Quality Control
Roles of He/she will come to the class regularly on time and deliver the
the lecture and/r library class in a well-organized manner. Besides,
Instructor at the end of each class he/she gives reading assignment for the
next class. He/she will make sure that a proper assessment is
given. He/she is also responsible to give feedback for each
assessment
Roles of The success of this course depends on the students‟ individual
the and collective contribution to the class discussions. Students are
students expected to participate voluntarily, or will be called upon, to
contribute to set exercises and problems. Students are also
expected to read the assigned readings and prepare the cases
before each class so that they could contribute effectively to
class discussions. Students must attempt assignments by their
own. Proficiency in this course comes from individual
knowledge and understanding. Copying the works of others is
considered as serious offence and leads to disciplinary actions.
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TEACHING AND LEARNING METHODS
Lecture,
Group discussion,
Presentation, problem solving,
Organizational visit,
Guest speakers and individual/group project works.
Assessment Methods Coverage Points
Assessment 1 Test 1 At the end of the course 2nd month 10
Assessment 2 Test 2 At the end of the third month 15
Assessment 3 Individual assignment with 10
presentation
Assessment 6 Final Exam All Chapters 65
Total Points 100
Texts:
Jay Heizer and Barry Render (2008), Principles of Operations Management, 7th ed.
Pearson Prentice Hall, New Jersey, USA.
Chase, Richard N., Aquilano, Nicholas J. and Jacobs, F. Robert (1998), Production and
Operations Management- Manufacturing and Services, 8th Edition, Irwin McGraw-Hill
References:
Wild Ray (1995), Production and Operation Management,5th ed. Cassell.
Starr, Martin (1996), Operation Management: A Systems Approach, Boyd and Fraser
Publishing Company.
Nigel Slack, Stuart Chambers and Robert Johnston (2007) Operations Management, 5 th
ed. UK: Pearson Prentice Hall.
Dilworth, James R (1993), Production and Operation Management, 8th ed. International
Thomson Publishing.
Armistead, Colin and Rowland, Philip (1996), Managing Business Processes (BPR and
Beyond), John Wiley and Sons.
David F. sharp. Statistics for Social Science, Little, Brown and company, Sonston
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Production and Operations Management Systems 2014 by Taylor & Francis Group,
LLC
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