Production & Operations

Management
PRM 41 (2020 – 22) | Term – II

Faculty: Prof. Rajeev A

Prof. Ruchi Mishra
 Production & Operations Management
PGDM (RM) 41 - II Term
Course Outline
Course Title: Production & Operations Management
Term II (PGDM RM 41)
Credit 3.0 (20 sessions) four sections
Instructors Prof. Rajeev A and Prof. Ruchi Mishra

Course Description & Objectives

Operations Management (OM) transforms different resources into goods or services for value.
These resources are usually materials, labor, capital, knowledge, information, etc. It is often a
source of competitiveness and success for firms. In this course, you will learn decision making
frameworks and techniques that apply to operations at different organizational levels–in
management-level strategic decisions such as selecting between in-house production and
outsourcing, and in front-line tactical decisions such as choosing between ordering larger
quantities versus ordering more often. The frameworks and techniques that you will learn are
applicable in manufacturing and service-focused organizations.

The content of this course will incorporate the concepts from related disciplines such as
statistics and economics as well as your work and day-to-day experiences. You will get an
overview of areas of operations such as operations strategy and supply chain management,
which can be explored in detail in many cases. Alongside, this course will also include specific
and advanced applications of operations analysis and optimization techniques; you will gain
competence in using the basic versions of such techniques.

This course can serve as a foundation for further education toward becoming a specialist in
operations areas such as strategy, quality management, Inventory, and others. At the same
time, it is also useful for managers pursuing careers in other business disciplines such as
marketing and financial accounting, and information systems. This course will provide a
background in operations, necessary for making sound business decisions, and serve as
preparation for a role in upper echelons of management.

Course Objectives

Upon completion (successfully) of this course, you will be able to learn:

 Basic principles of Operations Management
 Frameworks and techniques used in Operations Management
 Synthesize information to make strategic operations decisions
 To apply analytical techniques for tactical operations decisions
Recommended Background

Although the course is designed to be self-contained, knowledge of the concepts of statistics

from BSA (Term I Course) will be useful for you to understand the fundamentals underlying
some of the concepts in this course. Experiences as a consumer of goods and services and as an
employee in any job will also serve as background information that will be useful for you to see
the intuition behind some concepts.

Readings
TAU Cases, Reading materials in common share drive on LAN
Text Book Jay Heizer, Barry Render, Chuck Munson, and Amit Sachan (2015),
Operations Management, Pearson, 12th Edition
Reference Roberta S. Russell and Bernard W. Taylor (2016), Operations and Supply
Books Chain Management, John Wiley and Sons, 9th Edition.
SN Charry (2015), Production and Operations Management, McGraw Hill 5th
Edition.
William J. Stevenson (2017), Operations Management, McGraw Hill, 12th
Edition.

Pedagogy

The pedagogy consists of lectures, discussions, and group exercises such as case analyses.
The reading materials will be put as soft document in common sharing drive on LAN.

Grading Scheme
Course grades (and points) will be awarded based on different components.
Assignments 20% (Group/individual)
Quizzes 20%
Mid-term Test 25%
End Term Test 35%

Attendance and conduct in class

Missing classes would lead to the disciplinary action as per PGDM(RM) policy. Attendance of
physical as well as mental of nature is important in classroom. Extreme situation of class
disruption by any individual will result in absent marking.
 CLASS SCHEDULE
Sr. No. Topics Sessions
1 Introduction to Operations Management; Competitiveness, Strategy 1
and Productivity
Pre-reading1: Ch.1-2, Case-1
2 Forecasting 2-3
Pre Reading: Ch.4, Case-2
3 Product and Service Design, Waiting line model 4-6
Read: Ch. 5, Case-5, 62
4 Process Analysis 7-8
Ch.7, Case-3, 4
5 Location analysis and facility Layout [Midterm] 9-10
Ch.8-9, Case-7
6 Management of quality 11-12
Ch.6
7 Inventory Management and Supply Chain Performance Analysis 13-15
Ch.11-12
8 Resource Planning 16-17
Ch.13-14, Case-82
9 JIT, and Lean Operations, Scheduling 18-19
Ch.15-16, Case-9
10 Course Summary 20

Cases (TAU)
1 The Morrison Company 1-11
2 Kaps Foods India Pvt. Ltd.: Data Mismanagement 12-17
3 Kirsten’s Cookie (A) 18-20
4 Shouldice Hospital Ltd. 21-38
5 Waiting Line Analysis for Service Improvement 39-54
2
6 Will be updated soon
7 Location Choice for New Ventures: Choices within Cities 55-73
2
8 Will be updated soon
9 Toyota Motor Manufacturing, USA, inc. 74-95

1
Ch. = Chapter. For Ch. refer book. For Cases refer TAU
2
Subject to change