University of Dhaka

Department of International Business

EMBA Program Spring 2022 Semester

EIB 518/523: Operations Management

Course outline
Operations management is the planning and decision-making activities associated with the management of an organization's operations,
which is the work the organization does. The organization can be either a service provider or a commodity producer, or a combination
of both. The main objectives of the course are as follows:
 To assist the candidate in familiarizing himself/herself with the range of operational management planning and decision-making
activities.
 Help the student obtain an overview of the fundamental trade-offs associated with operational management decisions.
 Introduce a variety of tools and techniques to help operations managers implement their decisions and reach their goals.

Course Teacher
Professor Abu Hena Reza Hasan; Department of International Business, University of Dhaka. Phone: +8801711788638; e-Mail:
ahrhibdepclass@yahoo.com

Text Books
Main Text:
1. Lee J Krajewwski, Manoj K Malhotra, Larry P Ritzman, Samir K Srivastava. Operations Management: Process and Supply
Chain (12/e). Pearson, 2019.
References:
2. B. Mahadevan. Operations Management: Theory and Practice. Pearson. 2018
3. William Stevenson. Operations Management (11/e). McGraw-Hill/Irwin, 2012

Course Content
Sl. No. Section Topics
1 Understanding Operations Introduction, Definitions, Operations in an Organization, Views of Operations,
Management Operations Functions, Globalization, Competitive Priorities and Capabilities,
Alternative Configurations, Performance Measures (Productivity), Learning Curve and
Human Resource.
2 Process Designing and Analysing Process Design and Capacity Analysis, Capacity Estimation and De-bottlenecking,
Capacity in Operations Product Design Process, Service Design Process; Other Issues in Capacity Planning
(waiting line, lean System)
3 Assuring Quality in Operations Meaning of quality, Total Quality Management (TQM), Service Quality, Manufacturing
Quality, The Cost of Quality, Process for Elimination of Defects, Six Sigma Quality in
Organizations, Statistical Process Control, Acceptance Sampling, Control Charts,
Process capability analysis, Establishing Quality in Service Organizations
4 Inventory Management Meaning and Purpose of Inventory; Inventory Cost and Demand, Inventory Control
Systems, Single Period Inventory Model, Multi-period Inventory Models, Economic
Order Quantity Model, Reorder Points, Safety Stocks.
5 Supply Chain in Operations Supply Chain Management: Components, Design of an Appropriate Supply Chain
Issues in Inventory Planning, Reverse Supply Chain.
 6 Project Management Defining and Organizing Projects, Constructing Project Network, Developing Project
Schedule, Cost-Time Trade-Offs, Analysing Risks, Monitoring and Controlling.

Course Evaluation
Evaluation Event Duration Full Marks Description/Contents
Mid Term 1 1 Hour 15 Section 1
Mid Term 2 1 Hour 15 Section 2, 3
Term Final 2 Hours 40 Section 4,5,6
Presentation 10 min 10 Group/Individual presentation. Discussion on a topic.
Term Paper Submission 10 Group/Individual Essay Submission.
Class Attendance 10 Must attend 70% classes.

Mandatory Policy to Remember

There will not be a retake exam, presentation or essay submission for a student in any situation. So, be prepared to
attend all evaluations according to schedule and do not ask me for a catch-up test or delayed submission.