NAGARJUNA COLLEGE OF ENGINEERING AND TECHNOLOGY

(An Autonomous College under VTU, Belagavi, NAAC with “A+”)

Report on
AICTE Activity Points Report Titled
“Awareness of Digital Transaction and Online Payment System”
Submitted in partial fulfillment for the award of the degree in

BACHELOR OF ENGINEERING
IN
ELECTRONICS AND COMMUNICATION ENGINEERING

Submitted by
Gowtham C V
(1NC19EC028)

Under the
Mentorship of
Miss. Jyothi S K
Assistant Professor

Department of Electronics and Communication

EngineeringNagarjuna College of Engineering and
Technology
Bengaluru-562 164
DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING
NAGARJUNA COLLEGE OF ENGINEERING AND TECHNOLOGY
(An Autonomous College under VTU, NAAC with “A+”)
Mudugurki (V), Venkatagirikote (P), Devanahalli (T), Bengaluru- 562164.
2022-23

i
 NAGARJUNA COLLEGE OF ENGINEERING AND TECHNOLOGY
(An Autonomous College under VTU, NAAC with “A+”)
Bengaluru-562 164, Karnataka, India
DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING

CERTIFICATE

This is to Certified that Gowtham C V (1NC19EC028), bonafide student of Nagarjuna College of

Engineering and Technology, an autonomous College under Visveswaraya Technological
University, Belagavi carried out AICTE Activity Points entitled “Awareness of Digital Transaction
and Online Payment System”for partial fulfillment the award of Bachelor of Engineering in
Electronics and Communication Engineering during the academic year 2022-2023.

It is certified that all corrections/suggestions indicated for assessment have been incorporated in the
report deposited in the departmental library. The Activity points have been approved, as it satisfies
the academic requirement in respect for the prescribed format.

Department of Electronics and Communication Engineering

Activity Points Earned during the Semester 20

Name & Signature of the NSS Programme Officer/SAGY Coordinator

Mentor Miss, Jyothi S K Mr. Sanath Kumar K R
NSS PO, SAGY Coordinator
Assistant Professor
NCET, Bengaluru
Department of Electronics and
CommunicationEngineering, NCET

Name & Signature of the

Name & Signature of the Principal
HOD Dr. Nagesh K
Dr. B V Ravi Shankar
N Professor and Head
Principal, NCET
Department of Electronics and
CommunicationEngineering,
NCET

ii
 Report on AICTE Activity Points
Sl. Particulars Description
No.

1 USN 1NC19EC028

2 Name Gowtham C V

3 Department Electronics and Communication

Engineering
4 Title of the Activity undertaken Awareness of Digital Transaction and
Online Payment System
5 Place of the Activity Southegowdanahalli Village,
Bengaluru Rural (D), Devanahalli,
Karnataka State.
6 Dates of the Activity (Specify Date: Hrs.:
hours/day) 12-11-2022 9
14-11-2022 8
20-11-2022 9
25-11-2022 8
10-12-2022 9
11-12-2022 9
15-04-2023 8
19-04-2023 8
20-04-2023 6
24-04-2023 8
26-04-2023 8
7 Number of Hours Involved 90 Hrs.

8 Name of the Mentor Miss Jyothi S K

9 Academic Year 2022-2023

10 Semester and Section VIII “A”

iii
 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany the successful completion of any task would be incomplete
without the mention of people who made it possible, whose consistent guidance and encouragement crowned
our effort with success. I consider it is our privilege and duty to express ourgratitude and respect to all those
who guide us inthe completion of this project.

First and foremost, it is our immense pleasure to thank our beloved Mentor (AICTE-Activity Point) Miss.
Jyothi S K , Assistant Professor, Department of Electronics and Communication Engineering, Nagarjuna
College of Engineering and Technology, Bengaluru, for helping, guiding, and strengthening us to complete
this AICTE- Activity Report

I would like to express our sincere thanks to Dr. Nagesh K N, Professor and Head, Department of Electronics
and Communication, Engineering Nagarjuna College of Engineering and Technology, Bengaluru for his
valuable suggestions and guidance throughout the period of this AICTE-Activity Report.

I take this privilege to express our deep gratitude to Dr. B V Ravishankar, Principal, Nagarjuna College of
Engineering and Technology, Bengaluru for his constant support and encouragement inpreparation of this
reportand for providing library and Transportation facilities needed to prepare this AICTE-Activity Report.

I would like to thank My Beloved Parents for their Support and Encouragement throughout my career.
Finally, I would like to thank our friends, Teaching and Non-teaching staff of NCET.
BY
Gowtham C V

(1NC20EC405)

Awareness of Digital Transaction and Online Payment System iv

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

DECLARATION

I hereby declare that the project report entitled " Awareness of Digital Transaction and Online Payment
System " submitted by me to Nagarjuna College of Engineering and Technology in partial fulfillment of the
requirement for the award of the degree of Bachelor of Engineering in Electronics and Communication
Engineering isa record of bonafide report of AICTE activity carried out by me under the Mentoring of Miss.
Jyothi S K I further declare that the work reported here has not been submitted either in part or full, for the
award of any other degree in this institute or any other institute or university

BY
Gowtham C V
(1NC20EC405)

Awareness of Digital Transaction and Online Payment System v

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

ABSTRACT

The online payment system has become an essential part of modern life, facilitating the transfer of
money between individuals and businesses with ease and speed. With the increasing popularity of
online shopping and the growth of the digital economy, awareness of online payment systems has
become more important than ever before. This abstract will discuss the importance of online
payment systems, their benefits, and the various types of online payment methods available.

It will also cover the security measures that are in place to protect users' personal and financial
information, as well as the challenges that online payment systems face. Finally, the abstract will
conclude by examining the future of online payment systems and the potential developments that
may arise in the coming years, online payment systems are electronic payment methods that allow
individuals and businesses to transfer money over the internet. They have become increasingly
popular in recent years due to the convenience and speed they offer compared to traditional payment
methods such as cash, checks, and wire transfers.

Awareness of Digital Transaction and Online Payment System vi

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

TABLE OF CONTENT

Sl.no Title Page No

1 Introduction 1-6

2 Objective/ Moto 7-8

3 Methodology/ Procedure followed 9

4 Outcome of the Programme/ work Carried out (photos, 10-28

Report, Analysis and Feedback forms)

5 Conclusion 29-30

6 Reference 31

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 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

LIST OF FIGURES

Sl.no Figure Title/ Photos description Page No

1 Map view of village 10

2 The process of analysis and asked about 11

Onlinepayment system

3 Academic problems survey 12

4 13
Gathering the information of digital payments.
5 14
Chart showing rate of awareness about functionality of
E-wallet
6 Chart showing preference among E-wallets 15

7 Chart showing prepose of using E-wallets 17

8 Opinion of Awareness of Online Payment System 19

9 Purpose of electronic payment 21

10 Chart showing weather the respondents will suggest 23

E-wallets toothers
11 Feedback system 24

12 Feedback of digital pay system 24

13 Group discussion of awareness of online payment 27

system
14 Implementation of action plan survey 28

15 Action plan implementation on the survey made 28

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 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

INTRODUCTION

• Background information about the activity:

Digital transactions and online payment systems have transformed the way we conduct financial
transactions in the modern era. With the advancement of technology and the widespread use of
smartphones and the internet, people have shifted towards digital modes of payment for their
convenience, security, and efficiency. This has not only impacted urban areas but has also reached
the rural villages, bringing financial inclusion and empowermentto those previously underserved.

Background: In the past, rural villages often relied on traditional cash-based transactions, which
had several limitations. The use of physical currency made transactions time-consuming.
Additionally, the lack of banking infrastructure in many rural areas meant that accessing financial
services was challenging for the villagers. Furthermore, the transportation and security risks
associated with carrying large sums of cash made cashtransactions risky.
It is understandable that the adoption of digital transactions in rural areas may vary, and the
statisticmentioned, stating that only 50% of people in villages are using digital transactions,
highlights thatthere is still progress to bemade in promoting digital financial inclusion.

Despite the rapid advancement of digital transactions and online payment systems, there remains
asignificant portion of villagers who have yet to embrace these technologies. In fact, studies
indicatethat approximately 50% of villagers are still not using digital transactions as their
preferred mode of financial exchange. This reveals a gapin the adoption of digital payment systems
and highlightsthe need for further efforts to promote financial inclusionin rural areas.

Understanding the reasons behind this low adoption rate is crucial for addressing the barriers and
encouraging greater usage of digital transactions in villages. Several factors may contribute to this
situation, including:

Awareness of Digital Transaction and Online Payment System 1

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

1. Limited Awareness: Many villagers may have limited awareness of digital payment systems and
their benefits.They may be unfamiliar with the convenience, security, and efficiency offered by these
platforms. Educating villagers about the advantages and availability of digital transactions
2. Access to Technology: Limited access to smartphones, reliable internet connectivity, and necessary
infrastructure can impede the adoption of digital transactions. Villages that lack adequate
technological infrastructure may face challenges in accessing digital payment platforms. Initiatives to
improve digital infrastructure and expand internet connectivity in rural areas can help mitigate this
issue.
3. Financial Literacy: Digital transactions require a certain level of financial literacy and familiarity
with technology. Some villagers may lack the necessary skills and knowledge to navigate digital
payment systems confidently. Providing financial literacy programs and training tailored to the
specific needs of rural communities can enhance their understanding and comfort with digital
transactions.
4. Trust and Security Concerns: Trust plays a vital role in the adoption of digital payment systems.
Villagers may have concerns about the security and reliability of digital transactions, particularly if
they have limited experience with technology. Addressing these concerns through robust security
measures, user-friendly interfaces, and transparent customer support is crucial to build trust among
villagers.
5. Cultural and Behavioral Factors: In some cases, cultural norms and traditional practices may
influence villagers' preferences for cash-based transactions. The familiarity and trust associated with
physical currency can be deeply ingrained. Encouraging behavioral shifts and demonstrating the
advantages of digital transactions within the cultural context of the community is important for wider
adoption.
However, with the advent of digital payment systems, rural areas have experienced a significant
transformation. The availability of affordable smartphones and internet connectivity has bridged the
digital divide and enabled villagers to access digital financial services. Government initiatives, such
as Jan Dhan Yojana in India, have playeda crucial role in promoting financial inclusion by providing

Awareness of Digital Transaction and Online Payment System 2

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Today, only 60% of villagers can use various digital payment methods such as mobile wallets, Unified
PaymentsInterface (UPI), and Aadhaar-enabled Payment Systems (AEPS) to send and receive money,
pay bills ,and make purchases. These system have simplified transactions.

• Relevance for the Present day and Importance of Activity:

1. Financial Inclusion: Digital transactions and online payment systems play a crucial role in promoting
financial inclusion in villages. By providing access to digital financial services, villagerscan participate
more actively in the formal economy, have better control over their finances, and access a wider range of
financial products and services.

2. Convenience and Efficiency: Digital transactions offer convenience and efficiency, saving time and
effort for villagers. They eliminate the need for physical travel to banks or payment centers, enabling
villagers to conduct financial transactions from the comfort of their homes or local shops.This is
particularly beneficial for those livingin remote areas with limited access to banking facilities.

3. Safety and Security: Digital transactions provide enhanced safety and security compared to cash-
based transactions. Carrying large sums of cash can be risky, making villagers vulnerable to theft orloss.
Digital payment systems offer secure channels for transferring money, reducing the risks associated with
physical currency.

4. E-commerce and Market Access: Digital transactions open up opportunities for villagers to engage
in e- commerce, both as consumers and as sellers. Online marketplaces provide a platform for villagers to
sell their products and reach a wider customer base. This can lead to increased income generation and
economic growth in rural areas.

5. Empowerment and Entrepreneurship: Digital payment systems empower villagers to become

entrepreneursand start their own businesses. They can set up online stores, offer digital payment options to
their customers, and expand their reach beyond their immediate vicinity. This promotes economic self-
sufficiency \and uplifts the overall socio-economic status of villagers.

Awareness of Digital Transaction and Online Payment System 3

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

• Relevant Services which impacted in Different States of Country:

Various digital services have impacted rural villages across different states of the country, bringing
about positivechanges and promoting development. Here are a few examples:

1. Digital Banking and Financial Inclusion: Government initiatives like Jan Dhan Yojana in India
have played a crucial role in promoting financial inclusion in rural areas. Through this program,
millions of villagers have gained access to banking services, including opening bank accounts, availing
debit cards, and accessing digital banking platforms. This has facilitated digital transactions, improved
access to credit, and enabled villagers to receive government subsidies andbenefits directly into their
accounts.
2. E-commerce Platforms: E-commerce platforms have expanded their reach to rural areas, allowing
villagers to purchase a wide range of products online. These platforms have partnered with local
artisans, farmers, and entrepreneurs, providing them with a platform to sell their goods to a larger
customer base. This has helped villagers generate additional income, bypass traditional middlemen,
and connect with consumers across the country.
3. Agricultural Services: Digital platforms and mobile applications have been developed to assist
farmers in rural areas. These platforms provide information on weather forecasts, market prices, crop
cultivation practices, and pest management techniques. Farmers can access real-time information,
make informed decisions, and improve their agricultural productivity. Some plat forms also facilitate
online trading of agricultural produce, connecting farmers directly with buyers and ensuring fair
prices.
4. Government Service Delivery: Digital platforms have revolutionized the delivery of government
services in rural villages. Online portals and mobile applications allow villagers to access various
government schemes, apply for documents like ration cards and land records, pay taxes and bills, and
even register complaints. This has reduced bureaucracy, minimized corruption, and improved the
efficiency of service delivery.

Awareness of Digital Transaction and Online Payment System 4

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

5. Education and Skill Development: Online education platforms have brought quality educational
content to rural
areas. Villagers can access e-learning modules, video tutorials, and online courses to enhance their
knowledge skills. This has opened avenues for skill development, employability, and entrepreneurship
among rural youth, bridging theeducational divide between urban and rural areas.

6. Telemedicine and Healthcare: Telemedicine services have provided villagers with access to
medical consultations and healthcare advice remotely. Through mobile applications and
teleconsultation platforms, villagers can connect with doctors, share medical reports, and receive
prescriptions without having to travel long distances to healthcare facilities. This has improved
healthcare access, particularly in areas with limited medical infrastructure.

7. Digital Government Payments: Digital payment systems have been integrated into various
government welfare schemes, enabling direct benefit transfers to beneficiaries. Programs like
MGNREGA (Mahatma Gandhi National Rural Employment Guarantee Act) and social security
pensions now disburse payments directly into bank accounts, reducing leakages, and ensuring timely
payments to beneficiaries.

8. Digital Aggregators and Marketplaces: Digital platforms have emerged as aggregators and
marketplaces, connecting farmers with buyers, traders, and wholesale markets. These platforms
enable farmers to sell their agricultural produce directly, eliminating intermediaries and securing
better prices. They also provide access to storage and logistics solutions, ensuring smooth supply
chains and reducing post-harvest losses.

9. Mobile Wallets and UPI: Mobile wallets and Unified Payments Interface (UPI) have gained
popularity in rural areas, allowing villagers to make digital payments easily. Mobile wallet apps like
Paytm, Google Pay, and Phone Pe have simplified transactions, enabling villagers to pay bills,
recharge mobiles, and send money to others. UPI has revolutionized peer-to-peer payments, making
it convenient to transfer funds using mobile phones, even in areas with limited banking
infrastructure.

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 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

10 Digital Skill Training: Skill development initiatives have been leveraged through digital platforms to
provide vocational training to villagers. Online courses and virtual training programs cover a wide range
of skills, such as tailoring, handicrafts, computer literacy, and entrepreneurship. These initiatives aim to
equip villagers with relevant skills and empower them to explore livelihoodopportunities and start their
own businesses.
11 Digital Healthcare: Telemedicine and health-related mobile applications have brought medical
consultations, diagnostic services, and health awareness campaigns to rural areas. Villagers can consult
doctors remotely, access health records, receive personalized healthcare advice, and even order medicines
online. This has improved healthcare access, particularly in areas where health care facilities are scarce.

12 Digital Financial Services: for Farmers: Financial technology (fintech) companies and agricultural startups
have developed digital financial services tailored for farmers. These services include digital credit, crop
insurance, and customized savings and investment solutions. Digital platforms analyze farmers' data, such
as landholding and crop patterns, to offer personalized financial products, supporting their agricultural
activities and mitigating financial risks.

These examples demonstrate the diverse range of digital services making a positive impact in ruralvillages
across different states of the country. By leveraging technology, these services are empowering villagers,
enhancing their access to essential services, promoting entrepreneurship, anddriving socio-economic
developmentin rural areas.

Awareness of Digital Transaction and Online Payment System 6

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

OBJECTIVES
• Understanding the Ground Reality:

When conducting a village visit to understand the ground reality of digital transactions, it is crucial to
observe and interact with the villagers to gain insights into their usage and experiences with digital
payment systems. Here are some steps to understand the ground reality of digital transactions during a
village visit:

Assess Digital Infrastructure: Evaluate the availability and quality of digital infrastructure in the village,
such as internet connectivity, mobile network coverage, and access to electricity Interaction with
Villagers: Engage in conversations with villagers to understand their awareness and knowledge of digital
transactions. Inquire about their experiences, challenges, and preferences regarding digital payment
systems. Ask specific questions about the typesof digital transactions some people were familiar with and
some were not familiar with the use of online payment the frequency and types of transactions conducted
digitally, such as bill payments, money transfers, online shopping digital payment platforms in the
village. Inquire about the types of platforms used, such as mobile bankingapps, mobile wallets, or
Unified Payment Interface (UPI) applications was not knowing about 60%of villagers.

• To facilitate the installation of digital payment apps and educate village people about making
digital transactions:

Select Suitable Apps: Popular apps in the country may include Google Pay, PhonePe, Paytm, or BHIM
(Bharat Interface for Money). Choose apps that are compatible with the villagers' smartphones Conduct
Awareness Campaigns: Organize awareness campaigns to educate villagers about the benefits and usage
of digital payment apps. Provide Hands-On Training: Conducted training sessions to guide villagers
through the installation and usage of digital payment apps. Teach them step-by-step procedures for
downloading the app, creating accounts, linking bank accounts, and initiating transactions. Provide
practical demonstrations and offer support to address any queries. Demonstrate Transaction Types:
Illustrate different types of transactions that can be performed using the digital payment apps. Show how
to make person-to-person transfers, bill payments, recharges, and online purchases. Emphasize the
security features of the apps, such as PINs, passwords, and two-

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 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

factor authentication, to build trust among the people and transaction, to Educate villagers about the
importance of cybersecurity and the precautions they should take while using digital payment apps. Teach
them to safeguard their personal information, avoid sharing sensitive details, and recognize phishing or
fraudulent attempts. Promote safe practices such as logging out after transactions and regularly updating the
app for security patches. Monitor Progress and Evaluate Impact: Continuously monitor the progress of app
installations and usage among villagers. Gather feedback, conduct surveys, or track transaction volumes to
assess the impact of the education and training efforts. . It is important to tailor the education and support
activities to the specific needs and context of the villagecommunity.

• Educating them about Digital Frauds and Cyber Security:

Educating villagers about digital frauds and cybersecurity is crucial to ensure their safety and buildtrust in
digital transactions. We Start by explaining the concepts of digital frauds and cybersecurityin simple and
understandable language. Identify Common Frauds: Highlight the most prevalent digital frauds that villagers
may encounter, such as phishing emails, fake calls, identity theft, or fraudulent money transfer request
explained how these frauds work and the techniques scammers use to deceive unsuspecting individuals. We
Educated villagers about essential cybersecurity practices to protect themselves online nto create strong
passwords, avoid sharing personal information with unknown sources, and be cautious of suspicious emails,
links, or attachments. We Discussed Secure Online Transactions to villagers on how to securely conduct
online transactions. Teach them to use trusted platforms, look for secure payment indicators (e.g., SSL
certificate), and avoid sharing payment details on unsecured or unfamiliar websites. Encourage the use of
digital payment apps with built-in security features Educate villagers about safe internet practices beyond
financial transactions. Emphasize the importance of keeping personal information private, using antivirus
software, being cautious while downloading files or apps, and avoiding clicking on unknown or unverified
links.

Awareness of Digital Transaction and Online Payment System 8

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

METHODOLOGY

ACTION PLAN:

Visit the Village

Visit the Doorsteps of the houses

Collect the information for the Analysis

Collect the geo tagged photos

Explain the useful ways of utilization of Prepare action plan on the Analysis made
the online transactions. And implementation of the action plan

Awareness of Digital Transaction and Online Payment System 9

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Outcome of the Programme

Village Profile:

Southegowdanahalli is a village located in the Devanahalli Taluk of Bangalore Rural district in theIndian
state of Karnataka. As per the 2011 Census of India, Southegowdanahalli has a population of 5,281
people with an equal number of males and females. The village has a literacy rate of 68.44%.
Southegowdanahalli is situated at an elevation of 921 meters above sea level and covers anarea of 8.01
square kilometers. Agriculture is the primary occupation of the people in Southegowdanahalli. The village
is known for its production of various crops like paddy, ragi, maize,and sugarcane. The village also has a few
small-scale industries. The village has several primary andsecondary schools for the education of the local
children. Southegowdanahalli is well-connected tothe nearby towns and cities through a network of roads.
The nearest railway station is in Devanahalli,which is about 11 kilometers away from the village. The
nearest airport is Kempe Gowda International Airport, which is about 14 kilometers away.

Fig. 1: Map view of village

Awareness of Digital Transaction and Online Payment System 10

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

IMPACT ANALYSIS:

The investigator used a questionnaire method for the survey of 35 respondents. The questionnaire
method is structured in such a way as to obtain relevant information related to the objectives. It had
both open ended.

Fig.2: The process of analysis and asked about online payments system

Measurement of the population's general knowledge of the e-payment is very important to improve
public away tosend and receive money online without needing your credit or debit card details. The team
which had to go to the house visits was further divided into small teams, five in each team. They spread
the awareness about e-payment and how to pay directly from your bank account with some retailers.
Students had a great interaction with the villagers.

Awareness of Digital Transaction and Online Payment System 11

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

SURVEY DONE DURING VILLAGE VISIT:

Initially the survey started from the village panchayat where are the village head are present. Some of the
problems that are being faced by the village peoples were mentioned by them. Some of the problems that
are mentioned bythem are:
• Pressure of Study
• Weak in English
• Could not Adjust
• Failed in course
• Credit not accepted

Fig. 3: Academic problems Survey

Awareness of Digital Transaction and Online Payment System 12

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

ANALYSIS DESIGN:

The analysis design involves the entire process of planning and carrying out a research study. By
research study it means the plan procedures for data collection and analysis that are undertaken to evaluate
a particular theoretical perspective. Analysis design is the process of planning and designing the
procedures, techniques, and methods that will be used to analyze data in a research project. It involves
identifying the research question or problem, selecting appropriate data collection methods, deciding on
the appropriate statistical techniques, and planning the overall data analysis process.

Fig.4: Gathering the information of digital payments.

Awareness of Digital Transaction and Online Payment System 13

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

1. Table shows the awareness level about the functionality of E-wallet

Rate of Awareness No. of Respondents Percentage

Aware 40 67%
Partially Aware 16 27%
Fully Aware 3 5%
Not Aware 1 1%
Total 60 100%

From the table and data, it shows the awareness level about the functionality of E-wallets. Here 67%of the
personsare aware about its functionality and 27% of them are partially aware,5% of them arefully aware, at
last 1% are not at all aware about E-wallets functionality.

Fully Not
Aware Aware

Partially
Aware

Awar

Aware Partially Aware Fully Aware

Fig.5: Chart showing Rate of Awareness about Functionality of E-wallets.

For electronic payments to be successful the following factors should be considered for the paymentmethods
which include reliability, cost, infrastructure, technology, customer information security and convenience of
the payment method. There are a lot of factors that influence the usage of electronic payment system, the
include privacy and security, convenience, compulsion, discount &offers, transaction fee, shortage of
liquid cash, others. And the customers were asked to choose thefactors the various factors that could insist
the usage of electronic payment system usage

Awareness of Digital Transaction and Online Payment System 14

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

2. Table Showing Preference among E-wallets.

E-wallets No. of Respondents Percentage

Google Pay 50 83%
Phone Pay 5 8%
Paytm 4 7%
Amazon Pay 1 2%
Total 60 100%

In the Table and Figure, it is understandable that 83% of respondents prefer Google pay, 8%prefer
Phone Pay,7% prefer Paytm and the least preferred app is Amazon Pay with 2%.

4 2%

3 7%

2 8%

1 83%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Fig. 6: Chart Showing Preference among E-wallets.

Awareness of Digital Transaction and Online Payment System 15

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

3. Table showing convenient device for using E-wallets.

Devices No. of Respondents Percentage

Smart phone 52 87%
Computer 1 1%
All the above 7 12%
Total 60 100%

From the table and figure 87% of the respondents prefer smartphones in order to use E-wallets
while12% prefer both smartphone and computer, only 1% prefer computer alone in order to use E-
wallets.Online transactions are a daily activity for almost everyone today. With the introduction of
the Internet, online transactions became easy. Most product and service companies made their web
presence prominent and started interacting with their customers online. Online shopping became
popular. With financial institutions working on similar lines, people around the world began to
carryout financial transactions over the Internet. Credit and debit cards became commonplace and
gave impetus to electronic payment systems. There are a lot of constraints that could reduce the
usage electronic payment system the prominent factors identified are high transaction fees, internet
availability, security threats, complexity are those factors. A part from there are a various constraintfor
the purposeof study these four factors are short listed.

It shows that out of 120 respondents 65 face the constraint of security threats, 53 of them face the constraint of
lack of internetavailability and 41 face the constraint of higher transaction fees 9 of them face the constraint of
complexity in making transaction.
Most of the respondents select the constraint that security threat was the important constraint faced
by them and next problem is lack of internet availability, then high transaction fees. Only least the
respondents opted that complexity is a constraint that affect their usage of electronic payment system.

Awareness of Digital Transaction and Online Payment System 16

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

4. Table showing purpose of using E-wallets

Purpose No. of respondents Percentage

Money transfer 8 13%
Recharge 3 5%
Utility and Bill 0 0%

Payment
All the above 49 82%
Total 60 100%

90%
80 82%
%
70%
60%
50%
40%
30% 13%
0% 5%
20%
Utility and
Bill
Recharge Money
e transfer All
of the

Fig.7: Chart showing purpose of using E-wallets.

Awareness of Digital Transaction and Online Payment System 17

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Feedback:

During a village visit to gather feedback from villagers about online transactions: Include questionsabout
their experience with online transactions, challenges faced, satisfaction levels, and suggestions for
improvement.
Engaged in Informal Conversations with villagers during the visit we Asked open-ended questionsand
actively listen to their experiences and feedback. Target specific aspects of online transactions, such as ease
of use, reliability, security, availability of support services, or relevance to their daily lives. By focusing on
specific areas,you can gather more detailed and actionable feedback.
Provided Examples and Prompts we Helped villagers articulate their experiences and opinions by
providing examples or prompts. For instance, you can ask about a specific online transaction they have
made or inquire about any difficulties they faced during the process. Respect and Validate Feedback Show
respect for the feedback received, even if it is critical or negative. Acknowledge thevillagers' experiences and
validate their concerns.

Opinion on the following statements.

The village people forward to the respondent to get the clear view of their extent of agree or
disagree to the regarding the following statements. It analyses various factor like various terms
and condition sin carrying out the transaction, awareness regarding the various threats,
awareness regarding whether the website start with “https;//” it shows whether the website have
enough security to carry out the transaction, another aspect is the usage of one-time password to
secure the transaction. In five-scale rating, with the scales of strongly agree, agree, neutral,
disagree, strongly disagree. And the mean score of the responses is find out for the purpose of
analysis.
We measure the various opinions of the respondents most of the respondents agree that they checkOTP
before each transaction, most of them are aware of the privacy and security features of the websiteand aware
of the threats in using electronic payment, and they also read the various terms and conditions of using the
website but only few of them check whether the website start with “https;
//” even though it this feature of the website depicts the security of the transaction.

Awareness of Digital Transaction and Online Payment System 18

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Fig.8: opinion of Awareness of Online Payment System

Under AICTE activity point program on spreading e-payment awareness under rural outreach
programs activitiesfor the current academic year & motivate the students to inculcate the team work
and self-confidence. Most of the population in India (about 73 per cent) is living in rural areas.
Living conditions of the rural people are very poor. Under such a situation, development of rural
areas must receive adequate attention in various schemes designed for the development of Indian
economy.
The process of economic development carried out in a country like India has benefitted mostly there
latively developed areas and the relatively better off people. Despite various attempts, the bene fits
have not reached up to the backward areas and its backward people. To rectify this situation
,designing of special Program for eradicating poverty became urgent. Thus, for the alleviation of
rural poverty, poor people should be endowed with productive assets or skills for their fruitful self-
employment by which they can earn greater incomes and thus cross the poverty line.

Awareness of Digital Transaction and Online Payment System 19

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Purpose of electronic payment:

• Convenience: Electronic payment systems allow users to make transactions from anywhere at anytime, if
they have an internet connection. This eliminates the need for physical is its to banks or payment offices,
saving time and effort.

• Security: Electronic payment systems use advanced security measures to protect user information and
prevent fraud. These include encryption, two-factor authentication, and fraud detection algorithms.

• Cost-effective: Electronic payment systems can be more cost-effective than traditional payment methods.
They eliminate the need for physical infrastructure, such as payment terminals, and reducetransaction
costs.

• Speed: Electronic payment systems offer near-instantaneous transfer of funds, allowing for faster and
more efficient transactions.

• Global reach: Electronic payment systems can facilitate cross-border transactions, allowing businesses
and individuals to transact with customers and partners across the world.

• Record keeping: Electronic payment systems provide users with detailed transaction records,making it
easier to keep track of payments and manage finances the purpose of electronic payment is to make
transactions faster, more convenient, and more secure for users, while also reducing costsand facilitating global
transactions

Awareness of Digital Transaction and Online Payment System 20

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Fig.9: Purpose of electronic payment

Why do you prefer electronic payment system:

Customers prefer electronic payment system because of many reasons Low

transactioncost,24*7availability, Ease of use, speed, discounts& offers, security are the major factors
influence in the usage of electronic payment systemcompared to traditional modes it is very cheap, ease
to use, fast, there are various kinds of discounts, rewards, offers, high level of security. The
respondents were asked to choose most important factor that would influence in using electronic
payment.

Awareness of Digital Transaction and Online Payment System 21

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

5. Table showing response to how often do they use E-wallets.

Recurrence No of Percentage
Respondents
Daily 6 10%
Weekly 23 38%

Monthly 26 44%

Yearly 5 8%
Total 60 100%

In the table and chart about 44% of them use E-wallets monthly, 38% of them use it weekly and
10% use it daily,at last 8% uses it once in a year.
Data entered in EPS are sufficient to authenticate your transaction:

The term authentication refers to an electronic process that allows for the electronic identification
of a natural or legal person. Additionally, authentication may also confirm the origin and
integrity of data in electronic form, such as the issuance of a digital certificate to attest to the
authenticity of a website. The overall purpose of authentication is to reduce the potential for fraud,
especially in the event of an individual purposely misrepresenting their identity or through the
unauthorized use of another person’s credentials. For carrying out the electronic transaction we
must enter various kinds of information in making such transactions like personal information,
credit/debit card information,net banking details, mobile wallet information etc. For some
transaction it requires huge volume of data and for some transaction it requires least data. The
respondents were asked to state whether the data entered are sufficient.
6. Table Showing EPS are Sufficient to Authenticate

Frequency Percent

YES 86 71.7

NO 34 28.3

Total 120 100.0

Awareness of Digital Transaction and Online Payment System 22

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

7. Table showing whether the respondents will suggest E-wallets t others.

Scale No of Percentage
Respondents
Yes 48 80%
No 1 2%
Maybe 11 18%
Total 60 100%

From the data it is clear that 80% of the respondents in the sample population are interested in sharing
the information about E-wallets to their friends and others, 18% of them may or may not refer it to their
friends and only 2% does notlike to refer about E-wallets to their friends and others.

Fig.10: Chart showing whether the respondents will suggest E-wallets to others.

Awareness of Digital Transaction and Online Payment System 23

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Feedback system in EPS:

Feedback system are used to check whether the transactions are effective and the whether it is useful or
having anydefaults or problems in making carrying out the transactions. Feedback system is also helpful in
identifying the various threats that the respondents may encounter in making the electronic transactions.
This feedback system ensures proper control over the entire transaction process will ensures the proper
conduct of the activities. Nowadays each electronic transaction collects the respondent’s feedback to
analyze whether they are satisfied ornot.
.

FEEDBACK SYSTEM
UNSATISFACTORY,
HIGHLY
12
SATISFACTORY, 21
NEUTRAL, 8

SATISFACTORY, 79

Fig.11: Feedback system

Fig.12: Feedback of digital pay system

Awareness of Digital Transaction and Online Payment System 24

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

8. Table Showing Village Survey of Digital Transaction Users

Name Age Mob NO: Do you Do you use Do you know Which app Till now
have digital how to use you are how you
bank Transaction online app using for were doing
Account transaction transaction

Manjunath 44 9880536977 Yes Yes Yes GPAY Bank

Muni Swami 56 - Yes No No - Bank

Appa

Chika Swamy 78 7769855369 Yes No No - Bank

Shashikala 36 8396547478 Yes Yes Yes BHIM Bank

Raj anna 41 - Yes No No - Bank

Sujatha 37 - Yes Yes Yes PhonePe Bank

Anjan Appa 49 9569874236 Yes Yes Yes GPAY Bank

Shanti Amma 57 - Yes No No - Bank

Saroj Amma 65 - Yes No No - Bank

Anjin Appa 47 - Yes Yes Yes GPAY Bank

Venu Swamy 55 9776352148 Yes Yes Yes PhonePe Bank

Awareness of Digital Transaction and Online Payment System 25

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

ACTION PLAN:

Writing action plan

Providing information of action plan

Discussing the action plan with team

members

Visiting the village to implement the plan

Explaining the utilization of action plan

Explaining the future trends of action

plan & End

Awareness of Digital Transaction and Online Payment System 26

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Fig .13: Group discussion of awareness of online payment system

Awareness of Digital Transaction and Online Payment System 27

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Fig.14: Implementation of Action Plan Survey

Fig.15: Action plan implementation on the Survey made

Awareness of Digital Transaction and Online Payment System 28

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

CONCLUSION
Advantages:

• Convenience and Time Savings: Online payment systems eliminate the need for villagers to travellong
distances to make payments or conduct financial transactions. They can make payments from the comfort
of their homes orvillages, saving time and reducing the effort required for traditional payment methods.
• Increased Security: Online payment systems offer enhanced security compared to cash transactions. With
secureauthentication measures like passwords, PINs, and biometrics, villagers can ensure the safety of their
transactionsand avoid the risk of theft or loss associated with carryingcash.
• Cost Savings: Online payment systems can reduce transaction costs for villagers. They can avoid
transportation expenses associated with traveling to physical banks or payment centers. Additionally, some
digital payment platforms offer incentives such as cashback or discounts, leading to cost savings for users.

Disadvantages:

• Cybersecurity Risks: With the increase in online transactions, the risk of cyber frauds, data breaches, and
identitytheft also rises. Villagers may become targets for phishing attempts, scams, or fraudulent activities,
especially if they lack awareness and knowledge about cybersecurity best practices. This can result in
financial losses and a loss of trust in online payment systems.
• Limited availability of customer service centers or helplines in remote areas can make it challengingfor
villagers to seek assistance or resolve issues related to their online transactions.

Future Scope:

• Increased Digital Adoption: As digital literacy and awareness continue to improve, more villagersare
likely to embrace online payment methods. With ongoing efforts to promote digital literacy andprovide
training programs, the number of rural residents using online payment systems is expectedto increase
steadily.

Awareness of Digital Transaction and Online Payment System 29

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

• Enhanced Financial Inclusion: Online payment systems have the potential to enhance financial
inclusion in rural villages. They provide access to formal financial services, such as bank accounts
and digital wallets, which can enable villagers to save, receive government benefits, make
transactions, and build a financial history. This, in turn, can open avenues for credit and other
financial services.

• Expansion of Digital Infrastructure: The government and private sector are investing in
expanding digital infrastructure, including internet connectivity and mobile network coverage in
rural areas. With improved infrastructure, more villages will have reliable access to the internet,
making online payment systems more accessible and convenient for villagers.
Conclusion Based on Observation:

The study was conducted to examine the various online payment methods among students. The study
was focused on Nagarjuna College of Engineering and Technology (An Autonomous College under
VTU, located at Mudugurki, Venkatagirikote, Devanahalli, Bengaluru-562164. Modern financial
system has gone through many changes in terms of payment processing system from traditional
banking system, like ATM/ Debit card, Credit card, online payment, NEFT, RTGS etc. and the latest
feather in the digital banking is E- wallet. Customers agree with the government on the usefulness of
cashless economy as it helps to fight against terrorism, corruption, money lindies etc. But one of the
biggest problems is the working of cash less transaction in India is cybercrime and illegal access.
Therefore, it is important to strengthen internet security from protection against online fraud.
Customers are perceived the higher level of risk in the application of cash less transaction. Cash less
transaction helps to develop the Indian economy. Hence, everyone should access and usethe digital
based transaction in the current scenario.

Awareness of Digital Transaction and Online Payment System 30

 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

REFERENCE

[1] S. N. Singh, R. K. Singh, and S. Kumar, "Assessment of Online payment system in rural areas: A
case study of a village in Karnataka, India," in 2017 International Conference on Energy,
Communication, Data Analytics and Soft Computing (ICECDS), Chennai, India, 2017, pp. 1785-
1791, Doi: 10.1109/ICECDS.2017.8389865.
[2] https://atria.edu/assets/pdf/ise/aicte_activity/Atria_CSR_activity.pdf

[3] J. F. Awadhi, F. K. Amekudzi, and K. G. K. Adziri, "Bringing Awareness of Online Payment

System” in rural communities of Northern Ghana: A survey of Bringing Awareness of Online
Payment System," in 2019 IEEE PES/IAS Power Africa Conference (PAC), Abuja, Nigeria, 2019,
pp. 179-184, Doi: 10.1109/PowerAfrica46598.2019.9003026.
[4] Southegowdanahalli Village in Devanahalli (Bangalore Rural) Karnataka | village info. in

[5] A. A. Taha and S. J. Maleberry, "An Intelligent Approach to Credit Card Fraud Detection
Using anOptimizedLight Gradient Boosting Machine", IEEE Access, vol. 8, no. February, pp.
25579- 25587, 2020.
[6] H. Ye, L. Xiang and Y. Gan, "Detecting Financial Statement Fraud Using Random Forest with
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 Nagarjuna College of Engineering and Technology
(An Autonomous College under VTU, NAAC accredited with ‘A+’ Grade)
Department of Electronics and Communication Engineering

Mentor Checklist

Sl. Description Word Page no Correction Suggested (5 lines) Correction included

No count From-To

1 Introduction

2 Objective

3 Methodology/Proe
dure followed

4 Outcome of the
Programme

5 Conclusion

6 Reference

7 Any suggestions

Student Signature Signature of Mentor

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Awareness of Digital Transaction and Online Payment System | 32