COURSE SPECIFICATION

Management Study Program, Faculty of Economic and Business

Course: Quality Management

University : Hasanuddin University

Faculty : Economics and Business
Department/ Study Program : Management
Course Specification (RPS)
Course: Code: Sub Course Credit Point (CP) Semester Last Updated
Quality 311A2223 Operation 3 VI August 9, 2018
Management Management
OTORISATION Lecturer Course Coordinator: Head of Department:
Dr. Sumardi, SE.,M.Si Dr. Hj. Nurdjanah Hamid, SE.,M.Agr
Learning ELO- MSP
Outcome
ELO-1 To act upon value of good citizen and embodied spirit of entrepreneurship
ELO-2 To demonstrate entrepreneurship skill, leadership and management competencies in the range of organizational
activities and context
ELO-3 To demonstrate a comprehensive understanding of concept and theory of management and apply them in various types
of organizations
ELO-6 To demonstrate logical, critical, systematic, and innovative thinking in business decision making and problem solving
ELO-7 To apply managerial skills in empowering people and optimizing resources to create business opportunities
ELO-9 To apply business and management research methodologies properly in solving a limited range of business problems
LO-Course
M1 To explain scope and concept of total quality management in the organization
M2 To explain and the role of Management in TQM
M3 To describe and explain the level of TQM Adoption in the organization
M4 To describe and apply some models in Quality Performance Measurement
M5 To understand and explain Quality Costing in business process
M6 To explain Managing Human Resources for Quality Management in the organization
M7 To describe Managing Service Quality in the organization
M8 To describe concept and function of Quality Management System for organization

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 M9 To explain and apply some Tools and Techniques in TQM Context
M10 To explain and apply Quality Function Deployment (QFD) for a limited range of business problems
Course This course discusses some topics related to quality improvement in the operation field. The topics are consists of TQM: An overview,
Description The role of Management in TQM, Level of TQM Adoption, Quality Performance Measurement, Quality Costing, Managing Human
Resources for Quality Management, Managing Service Quality, Quality Management System, Tools and Techniques, and Quality
Function Deployment (QFD). Then, some simple cases in related to the topics.
Learning 1. TQM: An overview
Materials/ 2. The role of Management in TQM
Content 3. Level of TQM Adoption
4. Quality Performance Measurement
5. Quality Costing
6. Managing Human Resources for Quality Management
7. Managing Service Quality
8. Quality Management System
9. Tools and Techniques: An overview
10. Quality Function Deployment (QFD)
References Primary: Dale, Barrie G. 2003. Managing Quality, Fourth Edition, Germany: Blackwell Publishing
Secondary:
1. Dale, Barrie G., Ton van der Wiele, David Bamford. 2016. Managing Quality: An Essential Guide and Resource Gateway, 6th
Edition, USA: John Wiley & Sons, Ltd
2. Gaspersz, Vincent. 2011. Total Quality Management: Vinchristo Publication, Bogor – Indonesia
3. Bill Creech, 2005. The Five Pillars of TQM, Prentice Hall International, New York
4. Armand V. Feigenbaum, 2003. Total Quality Control, McGraw Hill Inc, New York
5. Daniel V. Hunt, 2003. Managing for Quality, Business One Irwin, Illinois
6. Relevant Literature (Journal, Websites, etc.)
Instructional Software: Hardware:
Media POM for Windows, QM For Windows LCD & White board
Team 1) Prof. Dr. Nurdin Brasit, SE.,M.Si 8) Prof.Dr.H. Osman Lewangka, MA
Teaching 2) Prof. Dr. Hj. Mahlia Muis, SE.,M.Si 9) Muh. Sabranjamil Alhaqqi, B.Sc (Hons.), M.IntBus
3) Dr. Sumardi, SE.,M.Si 10) Daniella Cynthia Sampepajung, S.E., M.Sc.
4) Dr. Maat Pono, SE.,M.Si
5) Dr. Muh. Yunus Amar, SE.,MT.,CIPM
6) Dr. Julius Jilbert, SE.,MIT
7) Dr. Musran Munizu, SE., M.Si.,CIPM

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Courses Pre- Introduction to Management, Introduction to Business, Operation Management I
requisites

Scoring
Learning Assignment
Week Learning Objectives Topics References
Methods Activities Assessments Weights
Indicator (%)

The students are able to Analytical

explain scope and • Interactive
thinking
concept of total quality The lecture contract, Lecture
1 Discussion Accuracy of 5 [1, 2…]
management in the TQM: An overview • Discussion answer
organization Q&A Behavior

Analytical
thinking
Participation in
The students are able • Interactive Group
discussion
to explain and the role Lecture Discussion/
The role of Management in Accuracy of
2 of Management in • Discussion Presentation & 5 [1, 2…]
TQM answer
TQM Q&A Summary
Teamwork
• Presentation paper
Behavior
Communication&
Technical skill
Analytical
thinking
The students are able to • Interactive Group Participation in
describe and explain Lecture Discussion/ discussion
3-4 the level of TQM Level of TQM Adoption • Discussion Presentation & Accuracy of 5 [1, 2…]
Adoption in the Q&A Summary answer
organization
• Presentation paper Teamwork
Behavior
Communication&

3
 Technical skill

Analytical
thinking
Participation in
The students are able to • Interactive Group
discussion
describe and apply Lecture Discussion/
Quality Performance Accuracy of
5-6 some models in Quality • Discussion Presentation & 5 [1, 2…]
Measurement answer
Performance Q&A Summary
Teamwork
Measurement • Presentation paper
Behavior
Communication&
Technical skill
Analytical
thinking
• Interactive Participation in
The students are able Group
Lecture discussion
to understand and Discussion/
• Discussion Accuracy of
7 explain Quality Costing Quality Costing Presentation & 5 [1, 2…]
Q&A answer
in business process Summary
• Presentation paper
Teamwork
• Quiz Behavior
Communication&
Technical skill
∑answers x
8 Mid Test weights 20
Analytical
thinking
Participation in
The students are able • Interactive Group
discussion
to explain Managing Lecture Discussion/
Managing Human Resources Accuracy of
9-10 Human Resources for • Discussion Presentation & 5 [1, 2…]
for Quality Management answer
Quality Management Q&A Summary
Teamwork
in the organization • Presentation paper
Behavior
Communication&
Technical skill

4
 Analytical
thinking
Participation in
The students are able to • Interactive Group
discussion
describe Managing Lecture Discussion/
Accuracy of
11 Service Quality in the Managing Service Quality • Discussion Presentation & 5 [1, 2…]
answer
organization Q&A Summary
Teamwork
• Presentation paper
Behavior
Communication&
Technical skill
Analytical
thinking
The students are able Participation in
• Interactive Group
to describe concept and discussion
Lecture Discussion/
function of Quality Accuracy of
12 Quality Management System • Discussion Presentation & 5 [1, 2…]
Management System answer
Q&A Summary
for organization Teamwork
• Presentation paper
Behavior
Communication&
Technical skill
Analytical
thinking
The students are able Participation in
• Interactive Group
to explain and apply discussion
Lecture Discussion/
some Tools and Tools and Techniques: An Accuracy of
13 • Discussion Presentation & 5 [1, 2…]
Techniques in TQM Overview answer
Q&A Summary
Context Teamwork
• Presentation paper
Behavior
Communication&
Technical skill

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 Analytical
thinking
The students are able • Interactive Participation in
to explain and apply Group
Lecture discussion
Quality Function Discussion/
Quality Function Deployment • Discussion Accuracy of
14-15 Deployment (QFD) for Presentation & 5 [1, 2…]
(QFD) Q&A answer
a limited range of Summary
• Presentation paper
Teamwork
business problems
• Quiz Behavior
Communication&
Technical skill
∑answers x
16 Final Test weights 20

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General Assesments

Assessment It is a mandatory for students to fulfill these assessment in order to pass the class
Assessment Category Weighting (%)
Brainstorming 15
Individual Assignment of Course Summary Paper 20
Group Discussion and Presentation 25
Mid-Term Exam 20
Final Exam 20
Total Score 100
Attendance Students must fulfill the minimum requirement of attendance, which is 80% from the 16-week scheduled
class sessions.
Class Participation Students are advised to be active in class, i.e. discussion, Q & A, teamwork, debate, and/or any other class
activities
Teamwork Students will work together in teams.
Individual Assignments Students are also responsible for their individual assignment(s) which will be given by the lecturer(s).
Individual assignments may take in the form of writing essays, chapter summary, case analysis, and/or
other form of tasks.
Quiz Quizzes will be given throughout the semester. Therefore, students must be prepared and always read the
course materials that has been given and pay close attention to class discussions.
Mid-Term Exam Mid-Term Exam will be given in week 8 of the semester. The purpose of the exam is to review students’
comprehension of the course materials.
Final Exam Final Exam will be given in week 16 of the semester. The purpose of the exam is to review students’
comprehension of the course materials.

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Rubric for Assessing Learning Methods

Rubric for Assessing Brainstorming - 1

Name : …………………………………….
Categories Excellent Good Satisfactory Need Improvement Points

50 - 41 40 -31 30 - 21 20>
Level of Activity Student is proactively Student is moderately Student contributes to class Student never
contribute to class by contribute to class by by delivering few contributes to class in
delivering comments delivering comments comments only form of comments

Ability to Answer Student is able to answer Student is able to answer Students is able to response Does not able to provide
the issue with many the issue(s) logically the issue(s), but the answer answer on the issue
details and creative without very few details. is not related at all.
comments on the issues
Total Point = 100

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Rubric for Assessing Individual Course Summary Assignment - 2
Name : …………………………………….

Excellent Good Satisfactory Need Improvement Points

Categories
20 - 16 16 -11 10 - 6 <6
Organization and The ideas is connected Ideas are in logical order Ideas are in random order Ideas are not in logical
Structure to make the writing flow order

Details All important details are Important details are Some critical information Contains only some
included included, but some is missing details
might be missing
Author write his/her Author uses his/her own Author uses few sentence Author did not use
own words to create the words to write the that sound too similar to his/her words to write
Paraphrase
summary paper with summary paper the text and not enough the summary paper
great words choice and his/her own words
great style of sentence
Five or more references Three to four references One to two reference No reference quoted in
References quoted in the summary quoted in the summary quoted in the summary the summary paper
paper paper paper
Submitted on time Submitted after the class Submitted before the next Submitted in the next
during the class meeting meeting in the same day class meeting and/or less class meeting(s) and/or
Submission Time
than one week one week or more
Total Point = 100

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Rubric for Assessing Group Discussion and Presentation - 3
Name : …………………………………….
Categories Excellent Good Satisfactory Need Improvement Points

20 - 16 16 -11 10 - 6 5>
o Contribute to the group o Contribute to the group o Occasionally contribute o Fail to contribute to
activities by offering activities by offering to the group activities the group activities
quality of ideas and asking ideas and asking by offering idea(s) and o Fail to
Ability to cooperate appropriate questions on questions on regular asking question(s) invite/respond other
with others in the regular basis basis o Sometimes engage with comments
group o Actively engage with other o Often engage with other other members o Demonstrate little
in the groups by inviting/ members by o Sometimes has an understanding of
responding comments inviting/responding their understanding of main main points
o Constructively challenge comments points
the accuracy and relevant o Challenge the accuracy
statement(s) mad and relevant statement(s)
made
Ability to Actively convey ideas, Often convey ideas, Occasionally convey Fail to convey ideas,
Communicate Orally critiques, and concept with critiques, and/or concept ideas, critiques, and/or critiques, and/or
(Conveys ideas, elaborate statements with at least one elaborate concept. concept
critique and concept statement

Ability to raise Question(s) raised relevant Question(s) raised is Question(s) raised is No question(s) raised
question(s) to the issues discussed and relevant to the issues but unrelated to the topic or and/or comments
with a well structure of too simple and/or general. unclear
statements

Ability to answer The responses thoroughly The responses addresses The answer partially The questions raised is
question(s) addresses the point(s) the point(s) relevant to the address the point(s) not answer or no
relevant to the issues and issues with some of sense response to the

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 with a sense statement and statement and/or few question(s)
evidence support evidence support

Ability to appreciate Actively engage with all Actively engage with most Into a certain point Does not acknowledge
idea(s), suggestion(s), members in the discussion of members and often acknowledge idea(s), the statement of others
opinion from others by acknowledging their acknowledge idea(s), suggestion(s), and
contributions suggestion(s), and opinion(s) from others
opinion(s) from others
Total Point = 100

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