INDIAN INSTITUTE OF MANAGEMENT KOZHIKODE

Executive Post Graduate Programme (EPGP) in Management

Course Outline

Course Code and Course Title OPERATIONS MANAGEMENT

Course type Compulsory/Elective

Pre-requisites (if any) None
Course Credit 2
Total no. of sessions 8
Session Duration 150 Minutes
Term/Quarter III
Year and Batch 1st Year, 2021-22
Sections (if any) Section C

Instructor(s) Dr. Sidhartha S. Padhi

Contact Details 0495-2809436, sidhartha@iimk.ac.in
Office Faculty Block 3, Room No. 16, IIMK Campus
Consultation Hours
Anytime between 10AM-5PM (Wednesday).
Drop an email in advance for any clarification or
for fixing an appointment.

Introduction

Operations Management can be viewed as the management of the processes where inputs such as materials,
machines, labor and capital is transformed into value added goods and services. For majority of organizations
efficient and effective management of its operations drives their competitive strategy and long-term survival.
This course on Production and Operations management proposes to expose the students to key concepts,
tools, best practices and operational innovations so as to enable them to lead their organizational success
through design, planning, improvement, and efficient and effective execution of production and operational
processes.

Learning Outcomes/Course Objectives

1. Familiarize the students with key production and operational processes and decision making
environment.
2. Understand the strategic role of production and operations function in achieving competitive advantage.
3. Understand the key challenges of operating in a global environment.
4. Develop a systems view through understanding of the interrelationships between the production and
operations function and other business functions such as marketing, human resources, finance and
information systems etc.
5. Enable the students to analyze processes to identify key problem areas and sources of improvement.
6. Enable the students to carry out efficient and effective planning and execution of new process design
and process improvement.
7. Enable the students to apply the tools and techniques of operations management to a business situation.

Textbooks and Learning Materials

Text Book(s)

Stevenson, W. J., 2017. Operations Management, McGraw Hill Education, Twelfth edition,
India (softcopy is preferred)
Reference Book(s)
1) Russell, R. S., B.W. Taylor, 2011. Operations Management, Wiley India, New Delhi.
 2) Sidhartha S. Padhi, 2018, Operations management text and cases, Staredu solutions india pvt ltd. India.
3) Chase, R. B., Shankar, R., Jacobs, F.R., Aquilano, N.J., (2010) Operations & Supply Management,
Tata McGraw Hill, Delhi.
4) Heizer, J., B. Render, 2015. Operations Management, 11th Edition, Pearson India, Delhi.
Krajewski, L.J., L.P. Ritzman, M.K. Malhotra, (2016) Operations Management: Process and Supply Chains.
11th Edition, Pearson India, Delhi.

Additional Reading(s)*

CASE 1: Operations strategy at Galanz, Ivey Publishing, Product #: 9 1 0 D 0 5

CASE 2. Meagal Stelplast: Steering a new path, Ivey Publishing, Product Code [9B13D013]
CASE 3. Agarwal Automobiles: Fuel Station Forecasting and Inventory Management, Ivey Publishing, Product
Code [W17638]
CASE 4. Wilkins, A Zurn Company: Aggregate Production Planning, Product Code [906D17]
Case 5: Process Control at Polaroid (A), Harvard Business School, Product Code [9693-047]
CASE 6. Decoding the DNA of the Toyota Production System, Harvard Business review, September – October,
1999, HBR reprints: 99509.

Potential Reading Material (RM)

RM1. Hayes, R.H. and Upton, D.M. (1998). "Operations-Based Strategy." California
Management Review, Vol. 40 No. 4, pp.8-25.
RM2. House of quality – HBR article
RM 3. Competing with quality – Garvin, HBR article
RM 4. Frei, F.X. (2008), "The four things a service business must get right", Harvard Business
Review, April Issue.

Soft copies of the cases will be provided in the VC.

Technology and Software (if any)

NIL

Other Resources (Journals, Internet Websites) (if any)

NIL

Pedagogy – Learning Process

The course will be delivered through lectures, class discussions, assignments, quizzes, assigned readings, films
and videos, and case studies.

Evaluation Components/Assessment of Student Learning

Evaluation Component Percentage Description

/Assessment Tool
Quizzes & Assignments 20 These components evaluates the students
End term Exam 50 understanding of the basic concepts and
techniques, connecting them to reality and
applying them to solve problems.
Class Participation & Case 15 The major emphasis is on identifying and
Analysis defining problems to be solved, analysis of
data and drawing conclusions and recommend
logical solutions to the given case.
Group Project/Presentation 15 The purpose is to highlight and sensitize the
students on how the operations management
techniques can be applied to solve problems
that they see around them.
Session Plan**

Session Module Topics Chapter/ Readings/

Cases
1 Introduction, Operations Operational decisions and Chapter 2, 4, RM1, RM2,
Strategy, NPD organization performance Case 1
Competing with
operations; Operations
Strategy: Efficiency Vs.
Responsiveness/Flexibilit
y
Process Strategy
2 Capacity planning and Capacity planning Process Chapter 5, 6, Case 2
Process analysis Analysis, line balancing,
Process Layout
Learning curve, work
3 Learning curve, measurement, forecasting Chapter 3, 7s, Case 3
forecasting
Inventory Management
4 Inventory Management: Chapter 13, Case 3
Deterministic Models,
Uncertain demand and
supply
5 Aggregate planning and Introduction to Production Chapter 11, Case 4
Control Planning & Control
Framework, Aggregate
Planning, MPS
6 MRP Master Production Chapter 12,
Schedule/MRP, Scheduling
7 Quality Principles Quality Management Chapter 10, 11, RM3,
systems, process control Case 5
charts, TQM
8 Service Operations Lean System, Waiting line Chapter 14, 18, RM4, Case
models 6

Additional Instructions (if any)

In addition to the reading materials and the text book given, the students can use the IIMK digital library,
various industry databases like CMIE, authentic Internet sources, books, business magazines, interviews etc.
to gather materials for the study. For assignments the students must not prepare a voluminous document by
including write- ups from various sources but should write in their own words what they understand and the
conclusions drawn. The students should submit the document before the deadline and should be neatly typed
using MS word.

Additionally the students must adhere to the following instructions:

1. The students must attend all classes. For any absence on medical grounds or on official duty must be
approved.
2. All students must go through the reading materials (the main reference, the additional materials and the
cases) before coming to the class.
3. Some of the sessions will have sudden unannounced class tests and quizzes. Therefore the students are
advised to report in the class on time.
4. The students must show their understanding, innovation, and creativity while answering assignment
questions and tasks.
5. Students must comply with submission deadlines.
6. An individual student’s assignment should be his own and must not contain any copied material from
other sources. Strict disciplinary actions will be taken against any cases of plagiarism.

Group Project/Presentation
The students are supposed to take up a real life study project in groups. The project proposes to identify
operational problems that he or she faces on a regular basis and evaluate them using the tools and techniques
learned in the class. The project work may also include documentation of India-specific problems and
operational innovations that is identified by the group. Students are to form groups of 4/5 members for the
project work. Each group may discuss with the instructor the exact nature of the project work before finalizing.
Finally, each group must submit a project report.