SYLLABUS

EMERGING ISSUES OF MANAGEMENT

Course Title: Emerging Issues of Management

Course code: QTR304
Department: Human resource
Credits hours: 3
Prerequisites: QTR303

1. INSTRUCTOR INFORMATION:
No Instructor Email Phone
1. ThS Ngô Quý Nhâm quynham@gmail.com 0904063835
3 ThS Hoàng Thị Thùy duonghtt@ftu.edu.vn 0989891205
Dương
4 ThS Hoang Anh Duy duyha@ftu.edu.vn 0915922002

2. COURSE DESCRIPTION:
This course is designed to improve students' understanding the trends in
business environment as well as emerging tools of management in business
organizations.

3. EXPECTED LEARNING OUTCOMES

*Knowledge
1. After completing this course, students should be able to:
2. Identify and critically examine a range of contemporary issues in
management from a variety of theoretical and practical perspectives;
Recognize and explain the key trends in business environment and identify
the implications of the trends to business organization.
3. Identify and explain the forces for change, various stages of transition and
changes; create and implement a plan for change in your organization
4. Explain the meaning and philosophy of total quality management; Describe
the tools for identifying and solving quality problems;
5. Understand and explain business process re-engineering as a business
management strategy - analysis and design of workflows and business
processes within an organization; understand how to dramatically improve
customer service, cut operational costs, and become world-class
competitors through BPR.
6. Understand and explain the model and different strategy in managing
business risk
7. Understand and explain the key concepts of corporate governance
8. Explain and critically examine the theory of MBO and different models of
MBO such as BSC
*Skills
9. Ability to apply modern mamagement models and tools such as MBO,
change management
10. Build self-learning and self-study skills
 11. Build and enhance problem-solving and decision-making ability in
management situations in general, and in human resource management in
particular.
12. Improve human skills such as teamworking, communication and
presentation.
*Attitude
13. Be cooperative and proactive in teamwork

4. READING MATERIALS
4.1. Required learning materials
Textbook:
1. John F. Steiner, George A. Steiner, (2012), Business, Government and Society- A
managerial Perspective text and cases (13th), McGraw-Hill Irwin
2. Kotter (1996) Leading change, Havard Business School Press
4.2. Required references
Business report: Business
3. Bain's Management Trend & Tool Report
Books:
4. Davide Castellani, Rajneesh Narula, Quyen T. K. Nguyen, Irina Surdu, (2018),
Contemporary issues in international business, Palgrave Macmillan
5. Paul Phillips and Luiz Moutinho, (2018), Contemporary issues in strategic
management, Routledge.
6. Alireza Tourani-Rad • Coral Ingley, (2011), Handbook on emerging issues in
corporate governance, World Scientific Publishing Co. Pte. Ltd.
7. McShance and Glinow, (2008), Organizational Behavior (4th edition (or any
later version), McGraw Hill.
8. Robbins & Judge, (2013), Essentials of Organizational Behavior (15th ed),
Pearson
Articles:
9. Guhan Subramanian (2015) Corporate Governance 2.0;
https://hbr.org/2015/03/corporate-governance-2-0# ve of globalization
10. Kaplan & Norton (1996) Linking the Balanced Scorecards to Strategy

5. COURSE CONTENT AND SCHEDULE

5.1. Course content
Time Allocation1
Hour(s) on the class
Self-study with
No. Content Seminar,
Lectur Assignments teacher’s
Practices,
e tutorials
…
Course Introduction; Key
trends in Business
1 3 0 6
Environment and
Management (1)
Key trends in Business
2 Environment and 3 0 6
Management (2)
3 Change Management: 3 0 6
1
 Understanding Change
Change Management:
4 3 0 6
Managing Change
Seminar on Change
5 0 3 4.5 1.5
Management
Total Quality Management
6 and Business Process Re- 3 0 0 6
Eengineering (1)
Total Quality Management
7 and Business Process Re- 3 0 0 6
Eengineering (2)
8 Seminar on TQM & BPR 0 3 4.5 1.5
9 Risk Management 3 0 Midterm 6
10 Corporate Governance 3 0 6
Seminar on Corporate
11 0 3 4.5 1.5
Governance
Management by Objectives
12 3 0 6
and Balanced Scorecard
Management by Objectives
13 3 0 6
and Balanced Scorecard
14 Seminar/Group Presentation 0 3 4.5 1.5
15 Seminar/Group Presentation 0 3 4.5 1.5
Total 30 15 22.5 67.5

(*) Group presentations may be held individually or in combination with theoretical

lessons from the 9th session.

5.2. Schedule of lectures

Session 1: Key trends in Business Environment and Management
Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 3 - Changes in business environment Reading Bain's
in Vietnam Management
- PEST Analysis for Vietnam Trend & Tool
Report

Reading Vietnam
Business
Environment
Report
Seminar, 0
Practices,…
Assignments 0
Self-study 6 PEST Analysis for Vietnam
with the
teacher’s
tutorials
Tutorial - Content: Answering, consulting on content and learning
 methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 2: Key trends in Business Environment and Management

Teaching Hour(s Students’

Content
Activities ) preparation
Lecture 3 - Top trends concerned by global Reading Bain's
CEOs Management
- Management tools and trends Trend & Tool
Report

Seminar, 0 -
Practices,…
Assignments 0 -
Self-study 6 - Identifying the trends concerned
with the by global CEOs
teacher’s - Identifying the management
tutorials tools and trends

Assessment Key trends concerned by global

CEOs
Description of Management tools
and trends
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 3: Change Management: Understanding Change

Teaching Hour(s
Content Students’ preparation
Activities )
Lecture 3 Understanding Change Reading:
Management
- Definition of change 1. Chapter 17 :
- Types of change Organizational
- Forces for change Change in
- Planned vs. unplanned McShance and
change Glinow,
- Why change fail? Organizational
Behavior, 4th
edition (or any later
version), McGraw
Hill
2. Kotter (1996)
 Leading change

Seminar, 0
Practices,…
Assignments 0
Self-study 6
with the
teacher’s
tutorials
Assessment (….) - Types of change
- Forces for change
- Planned vs. unplanned change
- Reasons why change fails
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- - Location: Office of the Faculty of Business
Administration, 2nd Floor, Building B

Session 4: Change Management: Managing Change

Teaching Hour(s
Content Students’ preparation
Activities )
Lecture 3 Change Management 1. Chapter 17 :
• Resistance to change Organizational
• Evolutionary and Change in
revolutionary McShance and
change Glinow,
• Tactics for Organizational
minimizing Behavior, 4th
resistance to change edition (or any later
• Process of creating version), McGraw
change Hill
2. Kotter (1996)
Leading change

Seminar, 0 •
Practices,…
Assignments 0 •
Self-study 6 • Resistance to change
with the • Evolutionary and
teacher’s revolutionary
tutorials change
• Tactics for
minimizing
resistance to change
• Process of creating
change
 Assessment • Resistance to change
• Evolutionary and
revolutionary
change
• Tactics for
minimizing
resistance to change
• Process of creating
change

Tutorial - Content: Answering, consulting on content and learning

methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 5: Case study on Change management

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture
Seminar 3 Review key contents of managing Writing case
change study report
Discussion and presentation the case
study (on Change management)
Assignments 4.5 Case study on Change management Writing case
study report
Self-study 1.5 Review key contents of managing
with the change
teacher’s
tutorials
Assessment Understandings and application of
the key concepts in managing
change
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B
Session 6: Total Quality Management and Business Process Re-engineering
Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 3 • Prospective of quality of Reading Articles
product and services about TQM
• Dimensions of quality
• Total Quality Management
• Seven tools of quality
management
 Seminar 0 •
Assignments 0 •
Self-study 6 • Prospective of quality of
with the product and services
teacher’s • Dimensions of quality
tutorials • Total Quality Management
• Seven tools of quality
management

Assessment • Prospective of quality of

product and services
• Dimensions of quality
• Total Quality Management
• Seven tools of quality
management
•
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 7: Total Quality Management and Business Process Re-engineering

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 3 Business Process Re-engineering Reading articles
 Overview of business-process about Business
reengineering (BPR) Process Re-
 Central tenets of BPR engineering
 Characteristics of BPR
 Principles of BPR
Seminar 0
Assignments 0
Self-study 6
with the
teacher’s
tutorials
Assessment (….) Definition of business-process reengineering (BPR)
Central tenets of BPR
Characteristics of BPR
Principles of BPR
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B
Seminar 8: Seminar on Total Quality Management and Business Process Re-
engineering
Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 0
Seminar 3 Review key contents of managing Reading the
change assigned case
Discussion and presentation the case study
study (TQM and BRP) Writing case
study report
Assignments 4.5 Writing case study report
Self-study 1.5 Review key contents of managing
with the change
teacher’s
tutorials
Assessment Understandings and application of
the key concepts in TQM, BRP
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 9: Risk Management

Teaching Students’
Hour(s) Content
activities preparation
Lecture 3  Definition and types of risk,
Practice, Seminar 0 risk management
Essays, exercise, 0  Drivers of key risks
Assignments  The risk management process
Self-study with 6  Business continuity plan
the teacher’s
tutorials
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration, 2nd
Floor, Building B
Assessment 0.5 Chapter 1, 2, 3, 4 Chapter 1, 2,
3, 4

Session 10: Corporate Governance

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 3  Introduction to corporate
governance
 Agency Theory: Two
 Problems
 Roles of Board of Director
 Governance Mechanisms
Seminar 0
Assignments 0
Self-study 6  Definition of corporate
with the governance
teacher’s  Roles of Board of Director
tutorials  Two Problems of Agency
Theory
 Governance Mechanisms
Assessment  Definition of corporate
governance
 Roles of Board of Director
 Two Problems of Agency
Theory
 Governance Mechanisms
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 11: Seminar/Case Study on Corporate Governance

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 0
Seminar 3 Review key contents of managing Reading the
change assigned case
Discussion and presentation the case study
study (TQM and BRP) Writing case
study report
Assignments 4.5 Writing case study report
Self-study 1 Review key contents of managing
with the change
teacher’s
tutorials
Assessment (….) Understandings and application of the key concepts in
Corporate governance
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 12: Management by Objectives and Balanced Scorecard

Teaching Hour(s Students’
Content
Activities ) preparation
 Lecture 3  Introduction to MBO & Reading assigned
Balanced Scorecard articles on MBO
 Application of MBO and BSC and Balanced
Scorecards
Seminar 0
Assignments 0
Self-study 6 Reading assigned articles on MBO
with the and Balanced Scorecards
teacher’s
tutorials
Assessment Principles of MBO
The history and development of
BSC
Components of BSC
Tutorial - Content: Answering, consulting on content and learning
methods; instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration,
2nd Floor, Building B

Session 13: Management by Objectives and Balanced Scorecard

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 3  Designing strategy map and BSC Reading assigned
at company level articles on MBO
 KPIs and Balanced
Scorecards
Seminar 0 
Assignments 0 
Self-study 6  Designing strategy map and BSC
with the at company level
teacher’s  KPIs
tutorials
Assessment  Skills to develop strategy map
and BSC-KPIs at company level
 Relationship between strategic
goals and KPIs

Session 14 and 15: Case study/Group Presentation

Teaching Hour(s Students’
Content
Activities ) preparation
Lecture 0
 Seminar 3 Group Presentation and discussion Preparing group
presentation
Assignments 4.5 Writing report on case study Preparing group
presentation
Understandings and application of
the key concepts in MBO, BSC,
Change Management
Self-study
with the
teacher’s
tutorials
Tutorial - Content: Answering, consulting on content and learning methods;
instruction to exploit the resources
- Time: office hours
- Location: Office of the Faculty of Business Administration, 2nd Floor,
Building B

5.3 Contribution to Course Learning Outcomes

Topic Content CLO
Knowledge Skills
Attitud
e
1 2 3 4 5 6 7 8 9 1 1 12
0 1
Course Introduction; 1 1
Key trends in Business
1
Environment and
Management (1)
Key trends in Business 1 1
2 Environment and
Management (2)
Change Management: 1 1
3
Understanding Change
Change Management: 1 1
4
Managing Change
Seminar on Change 1 1 1 1 1 1
5
Management
Total Quality 1 1 1
Management and
6
Business Process Re-
Eengineering (1)
Total Quality 1 1
Management and
7
Business Process Re-
Eengineering (2)
Seminar on TQM & 1 1 1
8
BPR
9 Risk Management 1 1 1 1 1 1
10 Corporate Governance 1 1
 Topic Content CLO
Knowledge Skills
Attitud
e
1 2 3 4 5 6 7 8 9 1 1 12
0 1
Seminar on Corporate 1 1 1
11
Governance
Management by 1 1 1 1 1 1
12 Objectives and
Balanced Scorecard
Management by 1 1 1 1 1 1
13 Objectives and
Balanced Scorecard
Seminar/Group 1 1 1 1 1 1
14
Presentation
Seminar/Group 1 1 1 1 1 1
15
Presentation

6. COURSE POLICIES
6.1 Requirements for Final Examination
Students are allowed to take the final exam only if the following conditions are
satisfied:
- Students must attend at least 70% class periods (11/15 sessions)
- Attendance is also required for all examination/ assignment periods.
Students are expected to pass at least 50% of those examinations. For
courses those only requires one examination, students are expected to earn
at least 5 points out of 10.
- For an absence to be excused, the absence must be accompanied by a
written excuse from a doctor or other competent. If a student is absent for
more than an allowed number of sessions for the university’s mission, the
instructor then can consider and decide, but must ensure that no more than
60% of the sessions are taken and additional instruction is required under
the supervision of the instructor.

6.2 Incentive Policy

- Students who contribute in class discussions and are recognized by the teacher
(reward cards) will be credited to the mid-term and/or final scores.
- Students can propose and get the consent of the lecturer to an essay. If the
essay is of good quality, it will be considered bonus points for mid-term or final
exams.

6.1 Assignment policy

All assignments must be the result of the students own work and effort.
- If 40% similarity is detected; the assignment’s score will be deducted.
- If more than 40% similarity is detected; the assignment will be zero-scored.
- Late submission will result in 10% deducted from assignment score for each
day late.
- Missed work or more than 3 days late submission will be zero-scored.
7. COURSE ASSESSMENT
7.1. Formative Assessment (10%)
 Attendance
 Involvement in class
7.2. Periodic Assessment
Two options are given, depending on the content and the size of group.
Option 1 Option 2
Component
Group assignment 20% 30%
Mid-term exam 10%
Final exam 60% 60%

7.3. Assessment Criteria

 General rules for all written documentations
All works are presented on A4 sized paper, size: 12, font: Times New Roman or
VnTime; margin settings as follows: top 2.5 cm, bottom 2.5 cm, left 3.5 cm, right 2
cm; spacing 1.5.
 Group work
- Form: case study
- Content: Develop a change plan for a selected company. The outline will be
updated for each grade.
- Criteria:
+ Clear and feasible topics 2 points
+ Logical analysis, straight to the point, practical refection 5 points
+ Use of variety of references, vivid examples 1
point
+ Coherent writing, precise citation 2 points
Total: 10 points
 Final Examination:
- Form: Written test
- Content: all materials covered in the course schedule.
- The test is composed of two parts:
- Multiple choice questions (40-50 questions) : true-false, multiple-choice
(account for 60% of final score)
- Essays: 2-3 questions (account for 40%)
- Criteria:
+ Giving precise multiple-choice answers: 6 points
+ Clear, well-structured, informative essays: 4 points
Total: 10 points

Head of Department Dean

Ngô Quý Nhâm