PRODUCTION and

OPERATIONS MANAGEMENT
PRODUCTION OPERATIONS
MANAGEMENT

Instructor: Truong Quang Duoc, Ph.D

Jan, 2021
 Purposes of the course
 To understand the role of operations management in the overall
business strategy of organization.
 To identify and explain how operations manager make decisions
which are related to operations management, such as: Product
design, location planning, scheduling, inventory management, etc.
 To understand how operations management related to other
functional areas in an organization such as: marketing, finance
/accounting and personnel
PRODUCTION OPERATIONS

 To gain the knowledge and skills to maintain the competitive

advantage for organization by improving better productivity, reducing
MANAGEMENT

cost, responding more quickly to the demand and providing better

quality

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 TEACHING METHOD & EVALUATION
 TEACHING METHOD
 Lecture on Power-point presentation
 Quiz- discussion
 Video/film Case Studies
 Group presentations (3 times/group; 8 groups)
 EVALUATION COURSE
Class participation/Homework 5%
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Presentations (3 times) 10%

MANAGEMENT

 Field trip Report 15%

 Mid-Term Exam 30%
 Final Exam 40%
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Total 100%
 Individual Assignment- Field trip
 Report for field trips
 Introduction of the company
 Use theory to explain for the operation (in
any aspect from the operation level to the
strategic level)
The lessons learnt from the company visit
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 Length of the reports: Minimum 15

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pages
 Deadline: On the date of final exam

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 POM

Process Strategy &

Design Goods Quality Management Capacity planning
and Services

Layout Strategy Location strategies Aggregate Planning

Supply Chain Inventory MRP

Management management & ERP

PRODUCTION MANAGEMENT Short term

PROCESS Scheduling

HR, Job design &

Outputs Maintenance
Work Measurement
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 COURSE SCHEDULE
WEEK CONTENTS NOTES

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

1 Lecture 1: Operations and Productivity Read Chapter 1 &
What is Operations Management Chapter 2
Organizing to produce goods and services
Homework problems:
Why study OM
1.2, 1.4, 1.5, 1.8, 1.14
What operations managers do
Operations in the service sector Delegating groups to
Exciting new trends in Operations Managements the presentations
Issues in Operations Strategy Options
Productivity
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2 Lecture 2: Operations strategy in global Read Chapter 2

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environment
A global view of Operations Homework
Developing missions and strategies problems:
Achieving competitive advantage thru
Operations 2.2,2.4, 2.5, 2.8
Issues in Operations strategy
Global Operations Strategy Options 6
 PART 2: DESIGNING OPERATIONS
3 Lecture 3: Design of Goods and services Read Chapter 5
Goods and services selection
Generating new product Homework
Product development
problems:
Issues for product design
Defining product
5.1, 5.2, 5.3, 5.4,
Documents for production 5.7, 5.13
Service design
4 Lecture 4: Managing Quality Read Chapter 6
Quality and Strategy
Defining quality
Homework
International Quality Standards
Total Quality Management problems:
Tools of TQM 6.1,6.2, 6.6, 6.8,
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The Role of Inspection 6.11, 6.12

TQM in services
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5 Lecture 5: Process Strategy Read Chapter 7

Four process strategies
Process Analysis and design Homework
Service process design
problems:
Production Technology
Process Decision
7.1, 7.4, 7.9, 7.12

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 6 Lecture 6: Capacity Planning Read Supplement 7
Capacity
Capacity planning Homework problems:
Break-even analysis S7.10, S7.11, S7.15,
Applying decision trees to capacity decisions S7.17, S.18
Strategy –driven investments
7 Lecture 7: Location Strategies Read Chapter 8
The strategic importance of location
Factors that effect location decisions Homework
Methods of evaluating location alternatives problems:
Service location strategy
8.1, 8.6, 8.8, 8.9,
Review Lectures 1-7
8.12, 8.14, 8.16, 8.25
8 Midterm Exam
6-17/4
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9 Lecture 8: Layout Decisions

The strategic importance of layout decisions
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Types of layout Read Chapter 9

Fixed-position layout
Process-oriented layout Homework problems:
Office layout 9.5, 9.11, 9.15, 9.17
Retail layout
Warehousing and storage layouts
Repetitive and product –oriented layout- balancing
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 Read Chapter 11
10 Lecture 9: Supply Chain Management
The strategic importance of the supply chain Homework problems:
Supply-chain economics
11.1, 11.2, 11.5, 11.6
Supply-chain strategies
Logistic management
Measuring Supply Chain Performance
11 Field Trip: Company will be
Tuesday Afternoon 25/05 confirmed
Thursday Morning 27/05
Lecture 10: Managing Inventory Read Chapter 12
12 Function of inventory
Inventory management Homework problems:
3 Inventory models: EOQ, POQ, Quantity 12.2, 12.3, 12.5, 12.9,
Discount 12.12, 12.19, 12.24, 12.27
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Total Cost
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13 Lecture 11: Material Requirement Planning - Read Chapter 14

MRP and ERP
Dependent Inventory model requirements Homework problems:
MRP structure: Gross and Net Req Plan 14.1, 14.3, 14.10, 14.11,
MRP management 14.17, 14.18
Lot-sizing techniques: L4L, EOQ and POQ
Extension of MRP
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 PART 3: MANAGING OPERATIONS
14 Lecture 12: Short term Scheduling Read Chapter 15
The strategic importance of scheduling
Scheduling issues Homework problems:
Scheduling process-focused facilities
15.2, 15.5, 15.7, 15.8,
Loading jobs
Sequencing jobs
15.12, 15.17
Finite capacity scheduling (FCS)
Scheduling repetitive facilities
Scheduling service
Warm up

15 Review and prepare for the final exam Review Lectures 8-12
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Final Examination: TBC

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14-26/06/2021

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 15 Review and prepare for the final exam Review Lectures
05/01 8-12

Final Examination: TBC

19/01
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MANAGEMENT

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 REFERENCES
TEXT BOOK:
Jay Heizer and Barry Render (2020), Operations Management, Edition 13
(Global edition), Prentice Hall.

REFERENCES:
1. Wright, J. N., & Race, P. (2014), The Management of Service Operations.
Cengage Learning EMEA.
2. Roberta S. Russell / Bernard W. Taylor III (2011), Operations
Management- Along the Supply Chain. Edition 6 (Global edition), John
Wiley & Sons.
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3. Russell and Taylor (2009), Operations Management- Creating Value

Along The Supply Chain, Six Edition, John Wiley & Sons.
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4. William J. Stevenson (2005), Operations Management, Edition 8, Mc

Graw Hill IRWIN.
5. Roberta S. Russell / Bernard W. Taylor III (2000), Operations
Management: Focusing on Quality and Competitiveness, Edition 3,
Prentice Hall, Inc.
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 CONTACT ADDRESS
 TRƯƠNG QUANG ĐƯỢC, Ph.D
 Phone: 0903 848200
 Email: Duoctq@hcmiu.edu.vn
 Room: A1-308
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MANAGEMENT

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