DEPARTMENT OF INFORMATION SYSTEMS

ENGINEERING

FACULTY OF COMPUTING

MODULE OUTLINE

Module Name Business Process Management

Module Code IE4011 Version No. 2017 - 0
Year/Level 4 Semester 1
Credit Points 04
Pre-requisites IE2041 –Information Systems Analysis
IE3081 – Enterprise Resource Planning
Co-requisites
Methods of Delivery Lectures (Face-to-face) 2 Hours/Week
Tutorials 1 Hours/Week
Labs 2 Hours/Week
Course Web Site http://courseweb.sliit.lk/
Date of Original December,2017
Approval
Date of Next Review December,2019

MODULE DESCRIPTION

Introduction The students inspiring to be the future Business Analysists and Information System
Specialists are the primary audience for this module. The main focus of this module is
to review how organizations can improve their business operations with Business
Process Management (BPM) concept. This module presents BPM as a fundamental
requirement and an essential strategic change for a successful business organization. It
illustrates on how Information Technology and e-business models are linked with BPM
as important enablers of the business change. Students get hands on experience on latest
software tools used in BPM lifecycle. Further it reveals the complexity in
implementation of BPM in an enterprise systems architecture. The widely used process
improvement methodologies are also presented as providing a useful set of tools for
managing process change. Students are encouraged to review recent literature relevant
to the topic for the awareness of novel implementations.

Learning At the end of the module student will be able to:

Outcomes
 LO1: Define Business Process Management (BPM) emphasizing the critical role
that the process management plays in organizational success. Recognize the
need and growth of it in the changing world.
LO2: Adapt the complete life cycle of BPM, introducing various methodical
approaches that should be followed in each stage of the BPM life cycle.
LO3: Evaluate the role and involvement of IT in business process management
with supportive software tools for BPM.
LO4: Compare and contrast various process improvement techniques appraising
advantages and disadvantages of them.
LO5: Appraise the complexity of business process management in an Enterprise
Architecture
LO6: Review and revise the BPM practices and issues in Sri Lanka while Analyzing the
latest research in the area of BPM.
Assessment e.g., During the semester, there will be one mid-term, lab tests, and a final exam. The mid-
Criteria term test will be based on the practical work, the questions discussed in tutorial sessions,
and lecture material covered until the week before it is held. The final examination will be
a comprehensive exam based on the practical assignments and lecture materials covered
during the semester.
Continuous Assessments
• Lab Tests 10 % LO3
• Assignments 30 % LO1- LO6
End Semester Assessment
• Final Examination 60 % LO1-LO6
TOTAL 100 %
Estimated Contact Hours
Student
• Lecture 26hours
Workload
• Tutorial 13 hours
• Laboratory 26 hours
Time Allocated for Assessments
• Continuous Assessments 50 hours
• Final Examination 03 hours
Reading and Independent Study 82 hours
TOTAL 200 hours
Module To pass this module, students need to obtain a pass mark in both “Continuous
Requirement Assessments” and “End of the Semester Examination” components which would
result in an overall mark that would qualify for a “C” grade or above

Primary 1. J. Jeston and J. Nelis, Business process management: Practical guidelines to

References successful implementations. (2014). 3rd ed.
2. P Harmon, Business Process Change: A Business Process Management Guide
for Managers and Process Professionals. (2014). 3rd ed.

Other 1. "BPTrends | BPM analysis, opinion and insight", Bptrends.com, 2017.

References [Online]. Available: http://www.bptrends.com.

2. "BPMInstitute.org | Business Process Management (BPM) Training and

Education", Bpminstitute.org, 2017. [Online]. Available:
http://www.Bpminstitute.org.

3. "BPM Academic Inititative · WebHome", Bpt.hpi.uni-potsdam.de, 2017.

[Online]. Available: https://bpt.hpi.uni-
potsdam.de/BPMAcademicInitiative.

CONTENTS OF THE MODULE

LO1
1. Introduction to Business Process Management(BPM)
• Introduction to the module and define Business Process Management
• The critical role that BPM plays in organizational success
(Strategy, value chains and competitive advantage)
(Week 1)
2. Business Process Management Life cycle LO2
• Process Selection
• Process Identification
• Process Modeling (BPMN)
• Process Analysis (Process measurements)
• Process Improvement
• Process Implementation
• Process Execution
• Process monitoring and controlling
(Week 2,3,4,5)

• Role of Information Technology in Business Process Management LO3

• IT as an enabler for BPM
• Software tools for BPM
• Demonstrate how e-business architecture and tools can provide a platform
for business process change.
 (Week 6)
3. Process Improvement techniques LO4
• Process improvement with Six Sigma
• Process improvement with Total Quality Management (TQM)
• Process improvement with Lean Management
• Process improvement with Theory of constraints
• Business Process Reengineering
(Week 7,8,9)
4. Complexity of business process management in an Enterprise LO5
Architecture
• Enterprise architecture
• Enterprise Resource Planning (ERP) driven redesign and BPM
• Customer Relationship Management (CRM) driven redesign and BPM
• Challenges, success and failure factors
(Week 10,11)
5. Research focus in BPM and BPM Practices in Sri Lanka LO6
• Research paper discussion
• Case Study Discussion
• Student projects evaluations
• Guest lecture
(Week 12,13,14)

GENERIC INFORMATION

Any type of plagiarism is not allowed.

Plagiarism: Academic honesty is crucial to a student’s credibility and self-

esteem, and ultimately reflects the values and morals of the Institute as whole.
A student may work together with one or a group of students discussing
assignment content, identifying relevant references, and debating issues
relevant to the subject. Plagiarism occurs when the work of another person, or
persons, is used and presented as one’s own.

--------------------------End of Module Outline--------------------------