Certified Business Process

Professional (CBPP®)
Overview of exam topics

Part 1
July 29,2010
 House Keeping ABPMP

• If you are having difficulty hearing, it could

be due to your corporate firewall limitations
• An On Demand version of this will be
available through the ABPMP website
(audio will be fine)
• A PDF of the slides will be available for this
webcast with the On Demand version of
the webcast (same link)

© ABPMP 2
 What is the CBPP ®? ABPMP

BPM Certification means that an individual

has:
– Achieved appropriate professional experience and/or
education;
– Passed a rigorous examination (140 questions)
– Agreed to abide by a professional
code of conduct;
– Committed to maintaining an
active credential through meeting
continuing professional development requirements.

© ABPMP 3
Experience Qualification ABPMP

• 4 Years
• Process management, Process
Improvement, or Process Transformation
experience
• Documented experience and qualifications

• Disclaimer: Preparing for the CBPP®

exam is geared toward the experienced
practitioner in the knowledge areas
contained in the BPM CBOK®
© ABPMP 4
 How to Prepare
 CBOK®
Through ABPMP’s eStore at
https://www.createspace.com/337
6044
Download a PDF copy through
ABPMP’s member section at
http://www.abpmp.org/displayco
mmon.cfm?an=1&subarticlenbr=1
39
 Chapters have also formed Study
Groups to prepare locally

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 Why the BPM CBOK®? ABPMP

• The BPM CBOK® is the “WHAT” of BPM

• One must first know the WHAT before one can
completely understand the HOW of putting it all
together into a comprehensive, sustainable
whole.
• Until now, there has been no comprehensive
resource espousing the skills and
competencies until the BPM CBOK®

© ABPMP 6
BPM CBOK® Knowledge Areas
Knowledge Areas
Business Process Management

Process
Process Process Process Process
Perform
Modeling Analysis Design Transform
Mgt

Business Process Management Technologies

Process Management Organization

Enterprise Process Management

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 1.0 Business Process Management
(7 Questions)

1.1 Business Process Principles

 Articulate the definition of Business Process Management, why organizations
implement BPM, how they apply the philosophy and the goal for BPM projects
 Describe the drivers and the impact on the organization

1.2 BPM Lifecycle:

 Describe the phases of BPM implementation, the methodology and the projects
that would impact the goals of the organization
 Understand the BPM lifecycle and the various activities at each phase

1. 3 BPM Professionals
 Understand the principles of change with the shift from an organizational and
hierarchical focus changing to a process based focus
 Describe the roles required for moving to a process centric organization

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 BPM Key Concepts
1 Business Process Management (BPM) is a disciplined approach to identify, design, execute, document,
measure, monitor, and control both automated and non-automated business processes to achieve
consistent, targeted results consistent with an organization’s strategic goals.

2 BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement,
innovation, and management of end-to-end business processes that drive business results, create value,
and enable an organization to meet its business objectives with more agility.
3 It enables an enterprise to align its business processes to its business strategy leading to effective overall
company performance through improvements of specific work activities either within a specific
department, across the enterprise, or between organizations.

4 A process is a defined set of activities or behaviors performed by humans or machines to achieve one or
more goals.

5 There are three types of business processes: primary, support and management.
· Primary processes are cross-functional in nature and make up the value chain.

· Support processes such as human resources and IT enable other processes.

· Management processes are used to measure, monitor and control business activities. Management processes ensure
that primary and supporting processes meet operational, financial, regulatory, and legal goals.

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 BPM Key Concepts
6 BPM Critical Success Factors include the following:
· alignment of business strategy, value-chain definitions, and business processes
· establishment of enterprise and business unit goals to meet business strategy
· development of action plans and business tactics to successfully meet the
organization’s goals
· assignment of executive sponsorship, responsibility, authority and accountability
for processes leading to attainment of goals
· assignment of clear process ownership along with authority to engineer change
· establish metrics, measure, and monitor process
· institutionalize practices such as continuous improvement investigations, change
management, change controls, and proper leverage of BPM products and tools
that lead to improvements and change
· standardize and automate business processes and related methodologies across
the enterprise

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 2.0 Process Analysis
(15 Questions)

2.1 Process Analysis

 Define the term process analysis
 Recognize how processes cross various functional areas and the challenges that result
for process improvement efforts.
 Describe the various methods to collect information
2.2 Process Analysis - Techniques
 Define and describe model types and components
 Recognize how processes cross various functional areas and the challenges that result
for process improvement efforts.
 Describe the benefits of capturing process documentation
2.3 Process Analysis - Approaches
 Define the role of the process analyst for capturing process documentation
 Understand the use of varied levels of detail used to capture process activities and
procedures
 Describe the various methods to collect information

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 Process Analysis – Key Concepts
• Process: Defined set of sequential or parallel activities to achieve a goal
• Process analysis: Creating an understanding of the activities of the process and
measures the success (i.e., effectiveness and efficiency) of those activities in
meeting the goals
• Process effectiveness: Measurement of achieving the purpose or need for the
process 
• Process Efficiency: Measurement of degree of resources utilized in performing the
activities of the process
• Why Analyze a Process?
– Generates information necessary for the organization to make informed
decisions assessing the activities of the business
– Show how well the business is meeting its objectives
• Process Analysis Goal: Allows organizations to continuously improve the processes
of the organization by monitoring the performance of these processes and
thereby improving the performance of the organization

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 3.0 Process Modeling
(16 Questions)

3.1 Process Modeling and Notations

 Understand the origin and the reasons for business process modeling
 Identify the types of process models
 Describe the common standards of process modeling
 Identify the key components of an effective symbols charts and functions
 Distinguish between the Value Stream, Activity Based Costing methods and other
approaches used to capture and model business process information

3.2 The Uses of Process Models

 Business Process models are used to identify process activities; address the various ways
process models can facilitate process change
 Identify the roles involved in performing process modeling
 Understand how data collected from process analysis is used to propose changes to the
process; incorporate other tools for process simulation and optimization

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 Process Modeling - Key Concepts
1. Process models are simplified representations of some business
activity.
2. A process model serves as a means to communicate several
different aspects of a business process.
3. Process models are used to document, analyze or design a
business model
4. Process models are useful as documentation, a means for
communication and alignment, design and requirements, or a
means to analyze aspects of the process, and training.
5. Different levels or perspectives of business processes are
expressed by models showing different scopes and levels of detail
for different audiences and purposes
6. There are many different styles of process modeling notation and
ways to develop process models.

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Next Steps to prepare for the exam:
Review Chapters 1-3 of the CBOK ®

Next Webinar Topic:

Business Process Transformation
Process Design
August 14

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