ON CALL SCRIPT
|Hi, I'm calling for [Prospect Name].
>>>Yes, Speaking.
|Hi there! My name is [Caller Name] from Golden Gate Property Management. I called because we
received your interest from one of our rentals at [Golden Gate Townhomes or Adar/ Nissan/ Kislev at
GoldenGate]. Would you like me to schedule a showing?
Response 1 >>>No, not right now.
|I understand, just to let you know, in case you change your mind.
-We have an ongoing promotion of One month free rent, and an additional one month free If you
work for a big corporation located 10 miles w/in the area (such as Amazon, Walmart etc.). We also
offer a $500 discount for Veteran, Military, Police and all Federal employees. And if you submit your
application right after showing, the $175 admin fee will be waived. On top of that,
-All the units we have in the market are newly renovated with new floorings, brand new appliances,
laundry rooms w/ washer and dryer (KISLEV ONLY), and air conditioned. You even have the option to
choose if you want your faucets to be Black or Gold!
-We have regular pest control on a weekly basis.
-The house is also in a gated community with CCTV cameras around and 24/7 Security Patrols., Pool,
Playground and Basketball Court.
+++++++++++++++++++++
Response 2 >>> Can you tell me more about the property?
|Sure thing!
-All the units we have in the market are newly renovated, new floorings, brand new appliances,
laundry rooms w/ washer and dryer, and air conditioned. You even have the option to choose if you
want your faucets to be Black or Gold!
-We have regular pest control on a weekly basis.
-The house is also in a gated community with CCTV cameras around and 24/7 Security Patrols., Pool,
Playground and Basketball Court. On top of that,
-We have an ongoing promotion of One month free rent, and additional one month free If you work
for a big corporation located 10 miles w/in the area (such as Amazon, etc.). We also offer a $500
discount for Veteran, Military, Police and all Federal employees. And if you submit your application
right after showing, the $175 admin fee will be waived.
+++++++++++++++++++++
Response 1 >>>Sure!
|When will you be available for the showing?
***Book the Showing and DO NOT FORGET to ADD this reminder!***
|Alright, so I just set you up a showing on [Date and Time] with [Leasing Agent].
|JUST A QUICK REMINDER THO. After the showing, if you wish to move forward and decide to submit
an application, we can provide same-day approval. But it will only apply if you qualify with our
minimum requirements namely the 550 minimum credit score, Income 2.5x times the rent, No
Eviction for the past 5 years and Clean criminal records.
|And upon sending your application, you also need to make sure that the following documents are
included: A copy of your Social Security ID, Any Government Issued ID and Proof of income (2 months
of bank statements and/or pay stubs). We will also need to have your Current/Previous Landlord's
contact info. **It is very important that you give them a heads up saying someone from GoldenGate
Property Management will be contacting them to conduct a quick tenant verification. Most
applications got delayed because their landlords are hard to reach.
+++++++++++++++++++++++++++++++++++++++++++++++++++
***Has Eviction/ Bankruptcy/Criminal History***
|No worries! We can give considerations on a case to case basis too! But you need to make sure to
mention that with the leasing agent accompanying you on your showing so you can discuss it with
him/her if your case is something we can consider.
***No current/previous landlord, first time renter.***
|Not a problem! You can look for a co-signer that qualifies all the requirements I mentioned.
***Did not reach 2.5x the rent***
|Not a problem! You can look for a co-signer that qualifies all the requirements I mentioned. Or if you
will be renting along with another adult, we will be computing the income per household. Meaning all
of the adults occupying the unit, will have to submit an application so we can do a background check
and all your incomes will be counted together as one.
***I am having trouble getting my bank statement ***
|Not a problem! We can send you a video containing a “how to guide” on acquiring a bank statement.
Or when you are in the process of doing so and you are still having trouble getting the document/s, you
may call Celeste/Elaine, and they will surely have a solution for you. I will give you their extension/s, let
me know when you’re ready.
***Did not reach min credit score ***
|Our Ideal minimum credit score should be 550. But we can still consider at least 500 for a double
deposit, but that will be subject for management’s approval. On the other hand, you might wanna
consider getting a cosigner instead.
VOICEMAIL SCRIPT
|Hi, this is [Caller Name] from Goldengate Property Management.
I would like to check in if you are still interested with the rentals at [Golden Gate Townhomes or Adar/
Nissan/ Kislev at GoldenGate]. If you are, you can always call us back and we will be more than happy to
assist you with your concerns. You can also check out our website for other information and options.
Happy to hear from you soon:)
====================================================================================
REMARKETING SCRIPT
|Hi, I'm calling for [Prospect Name].
>>>Yes, Speaking.
|Hi there! My name is [Caller Name] from Golden Gate Property Management. I called in regards to the
application you submitted to us. I understand that you originally applied for our rentals at [Golden Gate
Townhomes or Adar/ Nissan at GoldenGate]. But we have an exciting opportunity that I think you’ll
love!
Response 1 >>>No, not right now.
|I understand, just to let you know, in case you change your mind.
-We have an ongoing promotion of One month free rent, and an additional one month free If you
work for a big corporation located 10 miles w/in the area (such as Amazon, Walmart etc.). We also
offer a $500 discount for Veteran, Military, Police and all Federal employees. And if you submit your
application right after showing, the $175 admin fee will be waived. On top of that,
-All the units we have in the market are newly renovated with new floorings, brand new appliances,
laundry rooms w/ washer and dryer (KISLEV ONLY), and air conditioned. You even have the option to
choose if you want your faucets to be Black or Gold!
-We have regular pest control on a weekly basis.
-The house is also in a gated community with CCTV cameras around and 24/7 Security Patrols., Pool,
Playground and Basketball Court.
+++++++++++++++++++++
Response 2 >>> Can you tell me more about the property?
|Sure thing!
-All the units we have in the market are newly renovated, new floorings, brand new appliances,
laundry rooms w/ washer and dryer, and air conditioned. You even have the option to choose if you
want your faucets to be Black or Gold!
-We have regular pest control on a weekly basis.
-The house is also in a gated community with CCTV cameras around and 24/7 Security Patrols., Pool,
Playground and Basketball Court. On top of that,
-We have an ongoing promotion of One month free rent, and additional one month free If you work
for a big corporation located 10 miles w/in the area (such as Amazon, etc.). We also offer a $500
discount for Veteran, Military, Police and all Federal employees. And if you submit your application
right after showing, the $175 admin fee will be waived.
+++++++++++++++++++++
Response 1 >>>Sure!
|When will be your vacant time for the showing?
***Book the Showing and DO NOT FORGET to ADD this reminder!***
|Alright, so I just set you up a showing on [Date and Time] with [Leasing Agent].
|JUST A QUICK REMINDER THO. After the showing, if you wish to move forward and decide to submit
an application, we can provide same-day approval. But it will only apply if you qualify with our
minimum requirements namely the 550 minimum credit score, Income 2.5x times the rent, No
Eviction for the past 5 years and Clean criminal records.
|And upon sending your application, you also need to make sure that the following documents are
included: A copy of your Social Security ID, Any Government Issued ID and Proof of income (2 months
of bank statements and/or pay stubs). We will also need to have your Current/Previous Landlord's
contact info. **It is very important that you give them a heads up saying someone from GoldenGate
Property Management will be contacting them to conduct a quick tenant verification. Most
applications got delayed because their landlords are hard to reach.
+++++++++++++++++++++++++++++++++++++++++++++++++++
