Effective 1 May 2009

0508 888 800

www.telstraclear.co.nz

Important Numbers to Remember

Emergency Services
111
To gain access to the fire department, ambulance or police services, dial 111 and advise the operator which service you require.

TelstraClear Customer Care

0508 888 800
If contacting TelstraClear from home, you simply need to quick-dial 300 for all account enquiries, sales enquiries, changes to existing services, new phone connections, reconnections or extensions. To ring TelstraClear from a non-TelstraClear line call 0508 888 800 free from anywhere in the country, or alternatively visit our website www.telstraclear.co.nz

How to get the most from your home phone with TelstraClear

Faults
0508 888 800
For testing engaged lines, reporting faults or urgent repairs.

Free Cable Location Service

0508 651 050
Before you dig in an area where there may be TelstraClear cables, call us so we can help you locate them.

Malicious Calls
0508 888 800
Ring this number if you receive an obscene or abusive phone call. If you feel your safety is threatened, ring the police immediately.

Customer Feedback
0508 888 800
Call us, or write to TelstraClear Customer Services, Private Bag 92143, Auckland.

Directory Assistance
National Numbers International Numbers Mobile Phone Numbers 018 0172 018

Directory assistance is also available via the Internet at www.whitepages.co.nz

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Contents

How to Make a Call

How to make a call

Local calls National calls International calls Calls to mobile phones and pagers Calling NZ direct from overseas Inmarsat service Sending a fax Making a credit card call Making a collect call Call bars 3 3 3 4 4 4 5 5 5 5

Voice Messaging
Visual guide Calling your mailbox for the first time Accessing your mailbox Telephone keypad controls How to change your personal greeting How to change your password 12 14 15 16 17 17

This section gives you instructions on making any type of call including faxes, local, national, international and mobile. For all prices, please refer to the Its your call brochure or visit www.telstraclear.co.nz

Local calls
Local calls are those made within your local calling area. Your local calling area can be found in The Telephone Book that covers your region for example, the Wellington local calling area includes the Kapiti local calling area. You can ring any person who resides or works locally, regardless of what landline network they are connected to. Residential customers are not charged for making a local call.

Trouble Shooting
Voice messaging Telephone service 18 19

National calls
National calls are those made to numbers, within New Zealand, that fall outside of your local calling area. You can ring any person who resides, or works in New Zealand, regardless of what landline network they are connected to. Calls are rounded up to the nearest minute.

Star Features
Call control Caller display Call divert Call divert remote access Call waiting Do not disturb Last call received Multiple numbers Fax and phone Quick dial Reminder call Three way calling 6 6 7 7 8 9 10 10 10 10 11 11

Star Features
Quick guide 20

How to make a National call 1 Obtain the number of the person you wish to ring (for National Directory Assistance, dial 018). 2 Find the Area Code for the person by looking it up alphabetically under
Area Codes in The Telephone Book.

Dial the numbers in this order:

Area Code

+ Local Number

For example, to call Auckland 765 4321 Area Code = 09 Local Number = 765 4321 If your call is answered by an answering machine, call minder, fax machine or modem, you will still be charged for the call because a connection has been made.

International calls
International calls are those calls made to numbers outside of New Zealand. You can ring any other phone, anywhere else in the world. Calls are rounded up to the nearest minute.

How to make an International call 1 Obtain the number of the person you wish to ring (for International Directory Assistance, dial
0172).

2 3

Find the Country and Area Codes for the person by looking them up alphabetically under International Country and Area Codes in The Telephone Book. Dial the numbers in this order: Country Code + Area Code + Local Telephone Number For example,to call Manchester, England 2468 1012 Country Code = 0044, Area Code = 161, Local Number = 2468 1012

If your call is answered by an answering machine, call minder, fax machine or modem, you will still be charged for the call because a connection has been made.
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How to Make a Call

Calls to mobile phones and pagers

With TelstraClear, you can call any pager on a New Zealand network, or mobile phones throughout the world. Calls are rounded up to the nearest minute.

How to make an Inmarsat Call 1 Obtain the Inmarsat mobile number of the ship or land terminal, plus the name of the ocean it 2
is in. Find the Ocean Code by looking under Inmarsat Service in the International Country and Area Codes section of The Telephone Book. Dial the numbers in this order: 00 + Ocean Region Code + Inmarsat Mobile Number

How to make a national call to a mobile phone 1 Obtain the number of the person you wish to ring
(some mobile phone numbers are listed with National Directory Assistance dial 018).

Dial the number.

Sending a Fax
With TelstraClear, you can send a fax in the same method you make a voice call. Call rates are charged at the same rate as a voice call.

How to make an international call to a New Zealand mobile phone 1 Obtain the number of the person you wish to ring. 2 Dial the numbers in this order: Network Number + Mobile Number
For example, to call 025 123 456: Network Number = 025 Mobile Number = 123 456

Making a Credit Card call

1
Ring the number below that corresponds to your call type: National Calls International Calls 010 0170

How to make an international call to a non-New Zealand mobile phone 1 Obtain the number of the person you wish to ring. 2 Find the Country Code for the person by looking them up alphabetically under International 3
Country and Area Codes in The Telephone Book. Dial the numbers in this order: Country Code + Network Number* + Mobile Number * Remove the first 0 from the Network Number. For example, to call 041 765 432 in Australia: Country Code = 0061 Network Number = 41 Mobile Number = 765 432

2 3

Inform the operator that you are making a credit card call. Give your name, your card number, card expiry date and the number you want to call.

This service is provided on TelstraClears behalf by Telecom. Charges relating to this service will be charged to your credit card account directly by Telecom.

Making a Collect call

1
Dial the number below corresponding to your call type: National Calls International Calls 010 0170

Calling NZ direct from overseas

NZ Direct lets you make calls to New Zealand, or around the world, without using a foreign operator. You can charge the call to a credit card, or call collect (for calls to New Zealand only). A card with the NZ Direct access number is available from your local travel agent. This service is provided on TelstraClears behalf by Telecom. TelstraClear will pass on the cost of the service and related call charges.

2 3

Inform the operator that you are making a collect call. The operator will call the number, and the receiving person must agree to accept the charges before your call will be connected.

This service is provided on TelstraClears behalf by Telecom. TelstraClear will pass on the cost of this service.

Call Bars
To prevent chargeable calls being made from your phone, you can have a call bar installed. There are three different types of call bar:

Inmarsat Service
The Inmarsat Service provides telephone communications with ships at sea or mobile terminals on land. You will need to know the Inmarsat Mobile Number of the ship or land terminal, plus the name of the ocean its in. The Ocean Region codes are listed in the International Country and Area Codes section of The Telephone Book.
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1 2 3

Non-Local Call Bar Only allows local or free calls to be made from your home phone. International and 0900 Call Bar Allows all calls, other than international or 0900 information provider calls, to be made from your home phone.

Mobile Call Bar Allows all calls, other than mobile calls, to be made from your home phone. Contact TelstraClear Customer Services on 0508 888 800 for details.
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Star Features

We have provided a range of easy-to-use Star Features to allow you more effective management of your phone calls. The following pages provide instructions on these.
Most star features and voicemail do not come with a standard TelstraClear line but it is easy to add them, simply call 0508 888 800. Star Features can be activated by pressing followed by a two digit number on your phone and and the same two digits. cancelled by pressing The two digit number corresponds with the alpha keys on your phone. Each number represent the first letter of each word in a Star Features name. Ring Select works differently to other Star Features. To change the number of times your phone rings before Voice Messaging picks up, you simply dial

1 2

Press Wait for two beeps and then the dial tone before dialling the number.

Call Divert
Available as a pay-per-use option. You are charged per call diverted. Call Divert lets you transfer all your incoming calls to another number. Call Divert can only be activated or deactivated from your home phone.

To divert your incoming calls 1 Enter the activation code: 2

(* Call Divert).

Pricing
All Star Features are charged at TelstraClears current rates. For more pricing information, please visit www.telstraclear.co.nz.

Pay per use

We have made two useful Star Features available for use on all TelstraClear phone lines. These services are Last Call Received and Call Divert. They are available for use when you choose, and they are charged to your account per use. A price ceiling exists, to make sure you never overspend on a service.

You will hear a number of beep tones followed by a dial tone. Enter the phone number you want your calls diverted to, followed by You will hear two short tones that confirm your Call Divert is established. You can now hang up. While your phone is diverted, it will still give one short ring if someone calls, to remind you that it is diverted. Your calls will continue to be diverted to the number youve selected until you cancel the diversion (see below). Outgoing calls can be made as usual. Normal call charges apply to diverted calls; they will appear on your bill and will be marked with CD. (# Call Divert).

To cancel Call Divert 1 Enter the cancel code:

You will hear two beep tones to indicate that Call Divert has been cancelled.

Call Control
Call Control lets you control the chargeable calls made from your phone. Call Control operates in conjunction with a call bar. Upon lifting the receiver a PIN number is entered and the call bar is lifted for the duration of the call.

Call Divert Remote Access

Call Divert Remote Access lets you activate or deactivate Call Divert from any phone. As you move from location to location, you can redirect your calls from where you were, to where you will be.

How to use Call Control 1 Lift the receiver and enter 2 Enter your FOUR DIGIT PIN and press 3
Dial the number you wish to call.

Setting up your Call Divert Remote Access service

(* Call Control). Before using this feature for the first time, you must complete the following steps from your own phone:

Call TelstraClear Customer Care to arrange your FOUR DIGIT PIN.

Lift the receiver and enter the activation code: Enter then press the key.

Caller Display
On a phone with display capabilities, you can see the phone number of the person calling you before you pick up the phone (Please note, unlisted and confidential numbers will not display). You choose which calls to answer and which calls to ring back at your convenience.

You will be asked to enter your PIN; the default PIN is: Enter this, then press the key. to confirm.

To disable Caller Display when calling a number

To prevent your number from being displayed when making a call to someone else, follow the steps below. This service is free and works on a per call basis. To get permanent blocking, please contact TelstraClear Customer Care.
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3 4 5

Enter the new PIN as prompted, followed by Re-enter your new PIN and press You will then be told that your PIN has been updated and the service is ready for you to use.

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Star Features

Using Call Divert Remote Access 1 Dial the relevant number shown below from any phone. Remember to use the area code when
dialling from a mobile phone or from outside your local calling area. Wellington 04 939 2372 (939 CDRA) Christchurch 03 982 2372 (982 CDRA)

To return to the first caller, press either the Hook, Flash or Recall button briefly. This will put your second caller on hold.

If you hang up the phone and forget that you still have another call on hold, your phone will ring within two seconds and the second caller will be back on the line.

You will then be asked to enter your phone number (ie: the number that you want your calls diverted from) and your PIN, followed by Enter (* Call Divert) then press

To cancel Call Waiting

Call Waiting can be suspended on a per call basis, either before initiating a call or during an existing call. Cancel Call Waiting remains in effect only for that call. Once you hang up, Call Waiting is automatically restored. Any parties calling will receive a busy signal when Cancel Call Waiting is in effect.

You must enter the phone number and the PIN in succession for the feature to work properly.

3 1 1

Enter the phone number you want your calls diverted to,then press Press to confirm the phone number you are forwarding your calls to. You will hear two beeps to confirm that your calls will be diverted.

To cancel Call Waiting before placing a call 1 Enter the deactivation code: (# Call Waiting). 2 You will receive a second dial tone. Enter the number you wish to call. To cancel Call Waiting during a call 1 While connected to your call, press the Hook, Flash or Recall button briefly
and wait for the dial tone.

To cancel Call Divert Remote Access From your own phone 1 Enter the cancel code:

(# Call Divert). You will hear two beeps to indicate that Call Divert - Remote Access has been cancelled.

From any other phone 1 Dial the relevant number shown below from any phone. Remember to use the area code when
dialling from a mobile phone or from outside your local calling area. Wellington 04 939 2372 (939 CDRA) Christchurch 03 982 2372 (982 CDRA) Enter your phone number (ie: the number you have been diverting calls from) and your PIN, followed by the key. You must enter the phone number and the PIN in succession for the deactivation process to work.

Enter the deactivation code: (# Call Waiting). You will hear two beeps to confirm Call Waiting has been cancelled and then youll be returned to your call.

Disabling Call Waiting while using Dial Up Internet

If Call Waiting is not disabled while you are using Dial Up Internet, your session may be cut off when a phone call comes through. To prevent this happening, you will need to add a #29 Prefix in front of your Dial Up number.

Enter

then press

You will hear two beeps to indicate that Call Divert - Remote Access has been cancelled. Calls to activate or deactivate Call Divert - Remote Access will be charged to the account of the phone from which the call is made. Normal call charges apply to diverted calls; they will appear on your bill and will be marked with CD.

1 2 3

Open the My Computer folder on your computer desktop. Open the Dial-Up Networking folder. Add as a prefix to the dial-up number on the computer screen.

Do Not Disturb
Do Not Disturb diverts incoming calls to a busy signal so you will not be interrupted when you need time to work on something or are hosting family and friends. Your phone will ring for a split second each time someone calls so you dont forget you have the feature activated. You will still be able to make outgoing calls.

Call Waiting
Call Waiting lets you answer another call, even when youre already on the phone. If youre talking on the phone and someone else tries to call you local or long distance you ll hear a beep tone. A few seconds later, youll hear the tone again. The person trying to ring you will hear the normal ringing sound.

To activate Do Not Disturb: 1 Enter

(* Do Not Disturb). You will hear two short beeps confirming the service has been activated.

To use Call Waiting 1 To put your call on hold, press either the Hook, Flash or Recall button for half a second.
This will put your first caller on hold, and connect you to the second caller.
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To deactivate Do Not Disturb 1 Enter (# Do Not Disturb).

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Star Features

Last Call Received

Available as a pay-per-use option. Last Call Received gives you the number of your last caller, whether you answered the phone or not. Unlisted and confidential numbers cannot be obtained using this feature.

Reminder Call
Need to be reminded of an important appointment? Reminder Call lets you set your phone to ring at a specified time, either on the hour or half-hour. Reminder Call can be set up to twenty three and a half hours ahead of time. You will need to set it at least ten minutes before the time it activates.

To obtain the Last Call Received 1 Enter

(* Last Call) to hear the number of your last caller. After hearing the number, you will be asked if you wish to be connected to that number.

Setting up a Reminder Call 1 Lift the receiver and enter 2 3

(* Reminder Call). You will hear a number of beeps and then a dial tone. Enter the time you want your phone to ring, followed by the key. For example 4:00am would be entered as 0400 and 4:00pm would be entered as 1600. You will hear two beeps to confirm your Reminder Call has been set up. (* Reminder Call). You will hear two beeps to confirm your Reminder Call has been cancelled.

To connect, press

Normal call charges apply if you are connected.

Multiple Numbers
Multiple Numbers can give you up to three different telephone numbers on your telephone line, each with their own distinct ring. You will be able to tell by the sound of the ring who the call is for, if it is a fax, or if it is a call to your business.

Cancelling a Reminder Call 1 Lift the receiver and enter

Fax and Phone

Fax and Phone allows you to receive fax and voice calls on the one phone line, each with their own phone number and distinct ring. When the phone rings you will be able to distinguish (by the sound of the ring), which is a fax or a phone call. To do this, you will need to be allocated a separate number for your fax machine.

Three Way Calling

Three Way Calling allows you to set up a phone conversation with two different people in different locations. All three of you can make plans or share important information at the same time.

Quick Dial
Quick Dial saves you the time of looking up numbers and then dialling them every time. You can programme up to ten of the numbers you call most frequently. These numbers can then be rung by pressing three keys instead of the full number.

To set up a Three Way Call 1 Call the first number. 2 While you are connected to the first caller, press the Hook, Flash or Recall button for
about half a second. You will hear four short beeps, and then a dial tone.

Dial the second number,and when you are connected, press the Hook, Flash or Recall button briefly again. You and the other two people can now talk to and hear each other.

Setting up your Quick Dial List 1 Enter 2

(* Quick Dial). You will hear four beeps. Enter a number from 0 to 9, followed by the full number (including the area code) you want to programme, followed by You will hear two beeps to confirm that this number has been set up on your Quick Dial List.

To add a different party to the Three Way Call 2 You can press the Hook, Flash or Recall button for a couple of seconds to disconnect the
third party and add a different person to the conversation by following the above instructions.

If you get a busy signal,or no answer, just press the Hook, Flash or Recall button briefly twice to return to the original call.

Ending a Three Way Call

If either the second or third party hangs up, you can continue talking with the other person; but if you hang up, the call will terminate. For long distance calls, charges apply to the person who dials the long distance number.

Making changes to your Quick Dial List 1 Simply follow the above instructions and the new phone number will replace the existing
number on your list.

To use your Quick Dial List 1 Enter and the number on your Quick Dial List (0 to 9) that corresponds to the person you
want to contact. Press
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A Visual Guide to Voice Messaging

Main Menu
Listen

While Listening
Rewind Slower Pause Date/Time Normal Cancel Help Forward Faster Louder Skip

After Listening
Delete Reply Save More Options

More Options
Administrative Options Greetings Exit

Personal Options
Personal Options Administrative Options Greetings Exit

Administrative Options
Passwords Prompt level Date/Time
Every time a message is played it will be accompanied with the date and time of when it was sent. If you would like to select the date and time on a per call basis, press 0 after listening to the

Passwords
Establish or Change Password Skip Password

AutoPlay Greetings
Personal Greeting/Scheduled Greeting
You record a full, personalised greeting to be played to people calling your mailbox.

Personal Greeting/Scheduled Greeting

As soon as you access your mailbox, your new messages will be played immediately.

Prompt Level
This is the level of prompting you receive from your mailbox secretary. You can alter this to get more detail, or to receive only brief prompts.

Exit

Extended Absence
Inform callers of when you are likely to be away without having to make any changes to your personal greeting.

Standard
The standard level of prompting.

Extended
Detailed prompting.

Name
You record your name and your mailbox secretary fills in the gaps.

Rapid
Brief prompting.

Exit

Disconnect
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Voice Messaging

Never miss another call! Voice Messaging makes your life easier by turning your phone into a 24-hour answering system. Messages are stored electronically, so they are clear and easy to understand. Its easy to use and retrieving your messages is quick and simple, even when you are away.

Accessing your mailbox

Accessing your mailbox from your home phone 1 From your own phone, dial
(* Voice Messaging) and your messages will be played for you.

To password protect your messages

Voice Messaging does not require you to enter a password when calling from your own phone. If you wish to change this to require a password, follow the steps below:

Voice Messaging works in the following way

Once your Voice Messaging has been set up your phone will automatically switch to your Voice Messaging service after five rings. To change how many times your phone will ring before your Voice Messaging answers, enter Enter a number between 0 and 9 that will determine how many times the phone will ring before Voice Messaging answers. You are notified when a new message is delivered to your mailbox with a stutter dial tone (sounds like a fast busy signal). If a message is left while you are on the line, your phone will ring briefly when the line is free to let you know. Voice Messaging keeps new, unheard messages for 21 days and stores up to 20 saved messages for seven days.

1 2 3

After you have saved or deleted your messages (or immediately after entering your mailbox, if you have no messages) you have a number of menu options. Press You will be told Skip password is on. If you wish to turn off, press

Press, and then hang up. From now on, you will be asked to enter your password when accessing your mailbox.

Accessing your mailbox from any phone in your local calling area 1 Dial the relevant number to access your mailbox.
Wellington* 939 6245 (939 MAIL) Christchurch 982 6245 (982 MAIL) *If you are accessing your mailbox from a non-TelstraClear phone in Kapiti to avoid incurring a calling charge. dial 902 6245 and press

Calling your mailbox for the first time

1 2 3
Dial (* Voice Messaging). You will be prompted to enter a password. Enter followed by the key. Follow the simple prompts to personalise your mailbox. You will be assisted in changing your FOUR DIGIT password. You will also be asked to record your name and a personal greeting (please make a note of your FOUR DIGIT password for Voice Messaging, as TelstraClear does not hold a record of this). Your FOUR DIGIT password is: TelstraClear recommends that you record a personalised greeting, as this will encourage people calling you to leave a message. Your mailbox is ready for use.

2 3

Enter your seven digit home phone number, which is your mailbox number. Enter your FOUR DIGIT password and your messages will be played for you.

Accessing your mailbox from outside your local calling area 1 Dial the relevant number to access your mailbox.
Wellington 0800 29 6245 (0800 29 MAIL) Christchurch 0800 71 6245 (0800 71 MAIL)

2 3

Enter your seven digit home phone number, which is your mailbox number. Enter your FOUR DIGIT password and your messages will be played for you.

Accessing your mailbox from anywhere in the world 1 Dial Country Code + Area Code + Number to access mailbox
Wellington 939 6245 (939 MAIL) Christchurch 982 6245 (982 MAIL) For example, to access your Christchurch mailbox from Sydney, Australia: Country Code = 0064 Area Code = 3 Number to access mailbox = 982 6245 and press

If you need further information

For more information: Press To talk directly to TelstraClear Customer Care: Press while in your mailbox.

2 3

Enter your seven digit home phone number, which is your mailbox number. Enter your FOUR DIGIT password and your messages will be played for you.
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Voice Messaging

Telephone Keypad Controls

Controls to use while listening to messages
While you are listening to a message, you have a number of options available. For example, you can rewind the message at any time, you can restart the message, and you can slow or increase the speed with which the message is played back to you.

How to change your personal greeting

After saving or deleting messages in your mailbox:

A full list of options is listed below

Press Press Press Press Press Press Press Press Press for HELP. You will be put through to TelstraClear Customer Care. to REWIND the message to the beginning. to PAUSE the message. to FAST FORWARD to the end of the message. to SLOW the speed of the message. to INCREASE the SPEED of the message. to INCREASE the VOLUME of the message. to return the VOLUME to NORMAL. to skip new messages and go to saved messages.

1 2 3

Press Press

and record your new greeting.

To review what you have recorded, press To accept your new greeting, press To re-record it, press Once you have accepted your new greeting, you may hang up.

How to change your Password

After saving or deleting messages in your mailbox:

1 2

Press

and then change your password.

Your new password will be played back to you. You may now hang up.

Controls to use after listening to messages

After listening to the message, you have a number of options for handling the message: Press Press Press If you press Press Press Press to DELETE the message. to REPLY to the message. to SAVE your message. you will be given three more options: to REPLAY the message. to hear the DATE and TIME of when the message was sent to you. to FORWARD your message to someone who has TelstraClear Voice Messaging.

This option is only available if the sender of the message also has TelstraClear Voice Messaging.

Other options

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Trouble Shooting

Voice Messaging
When accessing my Voice Messaging system for the first time, the operator asks me to enter a mailbox number.
This means that you do not have Voice Messaging as part of your phone package. If you would like this service, please call TelstraClear Customer Care to have this feature added.

Telephone Service
I try to call someone, and theres no dial tone.
It is likely that one of your phones may not be working, or may not be connected properly. Try all of the suggestions below until you solve the problem.

1 2 3

Make sure your phone is plugged in at the wall. Go around the house and unplug all your other phones. Now plug only one phone into the wall. If there is still no dial tone, there may be a network fault. You will need to contact TelstraClear Customer Care on 0508 888 800 using a different phone.

I cant delete a message in my mailbox because it keeps repeating itself. 1 While the message is playing, press 2 You will be forwarded to the menu options that you would normally hear after a message is
played.

Press

to delete the message.

Ive just finished talking on the phone, and I want to make another call. But when I press the Hook and dial again, the call doesnt go through.
The TelstraClear network requires you to hold the Hook down for roughly one second before trying to dial out again. If you tap the Hook, so that it is held down for less than one second, there will be no dial tone, and you wont be able to ring out. To fix this, simply hold the Hook down for a full second, listen for the dial tone, and ring out.

There is a really long message in my mailbox that I cant delete. 1 While the message is playing, press 2 You will be forwarded to the menu options that you would normally hear after a message is
played.

Press

to delete the message.

Im able to make calls out, but no-one seems to be able to call me back.
The problem could be that you have accidentally turned one of your Star Features on. There are two that would stop calls from reaching you Do Not Disturb and Call Divert. To make sure that these features are not activated on your phone:

When I pick up my phone, there is no dial tone, just a weird beeping sound.
This is just your Voice Messaging system informing you that you have a new, unheard message.

1 2

Press

to listen to the message.

You will be returned to a normal dial tone when picking up the phone.

1 2 3 4

Pick up the receiver and dial the cancel code for Do Not Disturb Place the phone receiver back down. Pick up the receiver and dial the cancel code for Call Divert Place the phone receiver back down.

Your phone should now be able to take incoming calls. If the problem persists, call TelstraClear Customer Care.

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Star Features Quick Guide

Call Waiting
When you hear the beep, press down the Hook, Flash or Recall button to talk to the new caller.

Voice Messaging
Dial from your home and your mailbox is accessed. before you dial the number.

Cancel Call Waiting

Dial

Ring Select
To change how many times your phone will ring before your Voice Messaging answers enter Enter a number between 0 and 9 that will determine how many times the phone will ring before Voice Messaging answers.

Call Divert
Dial Press then enter the number to divert calls to. Then press again to confirm.

Cancel Call Divert

Dial

Call Control
Dial enter your pin, press then the number you wish to dial.

Three Way Calling

Dial the first number, press down the Hook, Flash or Recall button, dial the second number, and press down the switch hook (or Recall or Flash key) one more time and have your three way conversation.

Last call received

Dial and listen to the number of your last caller. Press to be connected.

Quick Dial (setup)

Dial the position number, phone number and

Quick Dial (usage)

Dial the position number and

Reminder Call
Dial the time (eg. 2:00 pm is 1400) and

Cancel Reminder Call

Dial

Do Not Disturb
Dial

Cancel Do Not Disturb

Dial

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Residential Customer Care

Phone TollFree 0508 888 800 Fax TollFree 0508 888 801 Freepost TelstraClear, Freepost 4768, Private Bag 92143, Victoria Street West, Auckland 1142

0508 888 800

www.telstraclear.co.nz

1TCR014 05/09