Supply Chain
CanPrev & Natural Factors - Very reputable company – 4 stars or higher on google & amazon
reviews , ethical and sustainable practices while giving high quality innovate health products
Natural Factors – Canadian and also has an American locations for possible expansion , has
third-party testing involved in their process
VitaQuest – American company and has certifications for manufacturing and product
certifications they offer as well (Non-GMO, HALAL , Etc) (not on amazon, but very reputable
supplier)
Manufacturing
Protective Packaging: Ensure supplements are packaged securely to avoid damage. Consider
using eco-friendly packaging materials like biodegradable plastics, recycled paper, or padded
mailers.
Labeling and Compliance: Include product labels that are compliant with regulations (e.g., FDA,
EU standards). Ensure each label contains the necessary ingredients, dosage, and any health or
safety disclaimers.
Meeting FDA Standards & Health Canada Standards, Sanitary and phytosanitary standards for
international shipping
Manufacturing costs will be indirect – since we are using a third party to source materials
Fulfillment – each of them have their own return policies , We will have a Clear Return Policy to
make sure than customers are satisfied with their purchase and build trust relationship from the start.
Cost Management: Fulfillment costs, including shipping, packaging, and warehousing, must be
carefully managed to ensure they don't erode profit margins
Speed and Accuracy: The quicker and more accurately you can fulfill orders, the better the
customer experience. This is critical for customer retention, especially in e-commerce.
Customer Satisfaction: Meeting customer expectations around timely delivery, product
integrity, and clear communication is essential to maintain a positive brand reputation in the
natural supplement industry
Automation: Set up automated order confirmation emails, shipment notifications, and tracking
updates. This helps improve customer experience by keeping them informed.
Real-Time Data Sync: Ensure that your eCommerce platform (whether Shopify, WooCommerce,
or another system) is integrated with your fulfillment system so orders are processed and
shipped without delay.
Fulfillment
For Canada & US Carrier Selection: Work with reliable carriers that offer competitive rates and
delivery times. Major carriers like UPS, FedEx, DHL, and USPS are common choices, but you
may also want to explore regional carriers depending on your market.
Customer service (Fulfillment) - Global Reach , Technology Integration , Experience with
Supplements
International Shipping: For global fulfillment, natural supplements must meet various
import/export regulations, including customs clearance. Compliance with health and safety
regulations (such as the FDA’s guidelines for dietary supplements) is critical when shipping
internationally.
References
Shopify help center | shopify fulfillment network. Shopify Help Center. (n.d.).
https://help.shopify.com/en/manual/fulfillment/shopify-fulfillment-network
WFS Fees. Walmart Seller Help. (n.d.). https://sellerhelp.walmart.ca/s/guide?
language=en_US&article=000009935
What is Fulfillment by Amazon (FBA)?. Amazon. (n.d.).
https://sell.amazon.com/fulfillment-by-amazon
Supplement Contract Manufacturing Services: Nutraceuticals. Vitaquest. (n.d.).
https://vitaquest.com/supplement-contract-manufacturing-services/
We Care About Purity. Natural Factors Canada. (n.d.).
https://ca.naturalfactors.com/pages/purity
Why Canprev?. CanPrev. (n.d.).
https://canprev.ca/why-canprev/
