Introduction
Management
To Manage Something
Operations Management
To Manage Operations
Operations
• Task
• Activity
• Process
• Function Inputs Outputs
Introduction
OPERATIONS
PRODUCTION SERVICE
CONVERSION
Tangible Intangible
Introduction
Introduction
Forecasting Inventory Management
Work Measurement Material Requirement Plan
Capacity Planning Scheduling
Location Production System
Project Management Just-in-Time / Lean System
Layout Total Quality Management
Aggregate Planning Supply Chain Management
Introduction
Competitiveness
• Quality
• Price
• Availability
• Promotion
• Features
• Service
• Flexibility
Introduction
Efficiency vs Productivity
X 100 %
pc/man pc/hr pc/man-hr
10 pc/hr 10 pc/hr 5 pc/hr 10 pc/hr 1.25 pc/man-hr
5 pc/hr
10 pc/hr 10 pc/hr 10 pc/hr 2 pc/man-hr
5 pc/hr
Introduction
Productivity
Year Factory A Factory B
2018 10 6
2019 10 7
2020 10 8
2021 10 9
Productivity Factory A
Performance Factory B
Managing Strategy
Vision
Long Term Goal – Ultimate goal
Mission
Goals - What people do in order to
achieve Vision
Strategy
Ways to achieve Mission (goals) that
ultimately lead to achieve the Vision