Ramona Alexander
Austin, TX 78745
ramzi485@gmail.com
512-825-2852
Experienced and adaptable professional with a decade of expertise across MEP trades and administrative
functions. Someone who can regulate their actions, organize their responsibilities, and needs minimal
supervision. Proficient in optimizing processes, overseeing teams, and strategic problem-solving.
Eager to secure a lasting role within a stimulating environment offering avenues for professional
advancement
Work Experience
Software/Process Manager
Mend Services
June 2021 to Present
- Spearhead software and process management as a Service Titan Admin, proficient in all roles to offer
comprehensive support.
- Drive process building, backend account configurations, and training for new staff across all positions
as well as continued support through training videos and guided classes.
- Manage facility and logistics operations, conduct data analytics, and develop KPI reporting.
- Serve as data integrity manager, ensuring accuracy and consistency in all operational data.
- Vetted, onboarded, trained and managed all day to day company software.
Admin Manager
January 2022 to December 2023
- Supervised day-to-day operations of the administrative department, overseeing staff and conducting
evaluations.
- Developed, reviewed, and improved administrative systems, policies, and procedures.
- Managed office supplies, equipment maintenance, budgets, and payroll processing.
- Organized office events and special projects while monitoring progress towards company goals.
-Dispatch and CSM manager
Purchasing Manager
January 2021 to December 2022
- Developed and implemented purchasing processes, analyzed performance, and improved efficiencies.
- Managed relationships, negotiated contracts, and optimized purchasing strategies.
- Oversaw logistics management, distribution, and material purchasing for all divisions.
- Acted as a supervisor for division purchasing agents and ensured quality control.
Office/Facility/Inventory Manager
Stella Domo, LLC
July 2020 to October 2021
- Managed office operations, facility organization, safety coordination, and inventory control.
- Oversaw new guest reception, office supply ordering, expense reports, and vendor management.
- Organized office move, handled permits, repairs, and maintenance tasks.
- Implemented safety programs, managed certifications, and ensured OSHA compliance.
- Received and inspected incoming materials, managed stock levels, and maintained inventory records.
Logistics Manager
Fox Commercial Services
May 2015 to July 2020
- Provided office and IT support, managed fleet, risk management, facilities, and warehouse operations.
- Conducted employee support activities including screening, training, and technical assistance.
- Managed fleet repair and maintenance, risk management, and insurance claims.
- Oversaw facilities management, warehouse supervision, inventory control, and purchasing.
Office Manager
RTR Services
September 2013 to April 2015
- Managed daily operations, dispatch, receivables, and sales activities.
- Handled customer interactions, parts procurement, quoting, and invoicing.
- Conducted billing reviews, bookkeeping, and cold calling for business development.
- Facilitated new staff onboarding, training, and evaluations.
Office Manager
EZ Washer Dryer Leasing-Austin, TX
February 2010 to August 2013
- Managed all aspects of office and warehouse operations, including scheduling, service, collections, and
inventory management.
- Oversaw driver routing, order scheduling, and machine maintenance.
- Conducted collection calls, repossession processes, and inventory inspections.
- Led hiring, training, and performance evaluations for staff.
Education
High School Diploma in Continuing & Innovative Education
Travis High School - Austin, TX
Skills
• - Service Titan Admin
• Process Optimization
• Team Management
• Data Analytics
• Facility Management
• Inventory Control
• Budgeting and Financial Management
• Microsoft Office Suite
• Google Suite Admin
• OSHA Compliance
• Vendor Management
Certifications and Licenses
OSHA 10
First Aid Certification
