Rachel Estrada

Peoria Heights, IL 61616

wmz8z92qt2@privaterelay.appleid.com
+1 309 271 2949

Email contact: roserachel66@gmail.com

Authorized to work in the US for any employer

Work Experience

Executive Personal Assistant/Office Manager/Property Manager

EZ Storage-Kathy Vollmer - Peoria, IL
October 2018 to October 2022
1. In this position I held many titles for my boss. She owned a storage unit facility and a reality office
which I ran for her as the full office manager maintaining all the basic office staff duties, I also managed
Kathy's personal affairs as far as her reviewing her schedule+ making appointments + any personal
errands or tasks she might have requested, and lastly I managed all her rental properties.
2. In this position my regular duties were
• Open the office, turn off security alarms, check bank balances
• Maintaining a professional appearance and customer service attitude
• Knowledge of how the system was used as well as the process of renting a storage unit, having the
customer sign a contract, and accepting payment
• Understanding computers and Microsoft programs
• Answering the phone efficiently as well as returning all calls back within 1 day
• Handling issues with customers quickly and empathetically
• Creating rental leases for new tenants
• collecting all rent for storage units + rentals + follow up with uncollected rent by 5th of each month
• Maintaining records of rent collected and rental properties information
• Listing any properties we were selling
• Making bank deposits
• Managing the properties maintenance needs
• Managing the properties records and financials through QuickBooks: including monthly reconciliations
of all accounts
• Keeping a running log book between me and boss for better communication
• Run any errands or pay any bills that need done that work day
• Completing todo list received by boss each work day
• Making sure all doors are locked, and alarm is on before leaving for the day
• Answering any calls that are forwarded to me from the storage unit when out of office
• Maintain excellent communication with boss
• Offering business ideas and recommendations to boss
• Create systems and plans to achieve business goals for the week, month, and year
Education

High school diploma

Washington community high school - Washington, IL
August 2009 to May 2013

Skills
• Personal Assistant Experience
• Property Management
• Accounts Payable
• Office Management
• Calendar Management
• Microsoft Outlook
• Administrative Experience
• Event Planning
• Accounts Receivable
• Customer service
• Typing
• Organizational skills
• Phone etiquette
• Office experience
• Computer skills
• Computer literacy
• Front desk
• Organizational skills
• Time management
• Data entry
• Phone etiquette
• Word processing
• Multi-line phone systems
• Filing
• Bookkeeping
• QuickBooks
• Financial Report Writing
• Management
• Clerical Experience
• Business management
• Business development
• Budgeting
• DocuSign
• Sales

Assessments

Customer focus & orientation — Proficient

January 2023
Responding to customer situations with sensitivity
Full results: Proficient

Customer service — Proficient

November 2022
Identifying and resolving common customer issues
Full results: Proficient

Attention to detail — Proficient

October 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient

Managing accounts in QuickBooks — Familiar

January 2023
Using QuickBooks software to manage business financials
Full results: Familiar

Bookkeeping — Familiar
March 2023
Calculating and determining the accuracy of financial data
Full results: Familiar

Work style: Reliability — Proficient

February 2023
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient

Administrative assistant/receptionist — Familiar

September 2022
Using basic scheduling and organizational skills in an office setting
Full results: Familiar

Front desk agent (hotel) — Proficient

January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.