DAVID TOWNSHEND

BUSINESS DEVELOPMENT REPRESENTATIVE

+1 215 287 5478
davidtownshend12@[Link]
[Link]
Philadelphia, PA
PROFESSIONAL SUMMARY
Results-driven multifaceted professional with over 5 years of experience optimizing business processes, enhancing
operational efficiency, and creating compelling marketing strategies. Skilled in leveraging data analysis, digital
marketing, and content creation to drive growth and improve performance. Proven success in developing strategic
partnerships, executing impactful campaigns, and delivering operational solutions that streamline workflows and boost
revenue. Adept at leading cross-functional teams and utilizing innovative tools to implement solutions that foster long-
term success.
TECHNICAL SKILLS
Data Analysis & Reporting:
Proficient in Microsoft Excel, Google Sheets, and Google Analytics for gathering, analyzing, and visualizing data to
support strategic decision-making and operational efficiency.
Developed automated dashboards with SQL queries and Power BI that increased team productivity by 15%,
reducing overhead costs by 20% for BOG through workflow optimization and real-time insights.
AI Implementation & Automation:
Led the integration of AI tools like Zendesk & Intercom to automate customer support tasks, saving over 100 hours
per month and boosting team efficiency.
Streamlined CRM processes using Salesforce and HubSpot, increasing client retention by 25% at ETL through
personalized communication and automated workflows.
Content Creation & Digital Marketing:
Created viral content using Canva, Poppy AI, and Capcut, generating multiple six figures in sales for wellness
brands like MM and BOG, with Instagram videos reaching over 1M views.
Managed SEO, PPC, & campaigns that drove a 40% increase in customer engagement & brand visibility for BOG.
Developed and optimized Clickfunnels landing pages, achieving a 30% improvement in e-commerce conversion
rates, leveraging continuous UX testing and customer feedback.
Strategic Partnerships & Revenue Growth:
Built and nurtured strategic partnerships with influencers, stakeholders, and business owners, generating over
$250K in sponsorships and ticket sales for MIU, FSF, and SLC events.
Secured collaborations that expanded market reach and led to a 40% revenue increase for ETL, focusing on
sustainable brand growth through cross-channel marketing strategies.
E-Commerce & CRM Expertise:
Managed Shopify e-commerce platforms and sales funnels, optimizing product listings, payment systems, and
customer journeys to increase sales conversion rates.
Utilized Salesforce and HubSpot CRM to personalize customer interactions and streamline lead management,
driving higher conversion rates and long-term customer loyalty.
Administrative & Operational Excellence:
Provided administrative and operational support for [Link], leveraging QuickBooks, SAP ERP, and Microsoft
Office Suite to improve process efficiency and reduce project timelines by 30%.
Developed standardized workflows and reporting mechanisms across departments utilizing Slack & Microsoft
Teams, ensuring consistency and scalability in operations.
Leadership & Agile Project Management:
Led Agile and Scrum teams, driving collaboration, task prioritization, and timely delivery in high-pressure
environments, resulting in increased productivity and team alignment.
Managed cross-functional teams to resolve operational challenges, optimizing workflows and driving improved
project outcomes.
Advanced Technology Integration & UX/UI Design:
Leveraged Zapier to streamline customer support/sales processes, boosting operational efficiency & revenue.
Applied UX testing and optimization across web platforms to enhance user experience, utilizing Microsoft
PowerPoint for customer journey mapping and Excel for data analysis.
PROFESSIONAL EXPERIENCE

Maharishi University of Management Philadelphia, PA

Social Media Manager Jan 2024 - Present
-Increased social engagement by 40% through targeted campaigns, optimized content strategies, and consistent
platform management.
-Drove student recruitment by 25% year to year through creating compelling content and promotional campaigns.
-Spearheaded event promotion efforts, achieving record-breaking attendance & fostering greater campus participation.
 PROFESSIONAL EXPERIENCE (CONT.)

Self Employed Remote

Functional Medicine Practitioner Jan 2024 - Present
-Delivered personalized wellness plans to 100‘s of client using advanced diagnostics and biometric analysis,
achieving a 95% client satisfaction rate.
-Integrated evidence-based functional medicine approaches to address chronic conditions , fostering long-term
health transformations.

Various Companies/Private Clients Remote

Operations Strategist Jan 2022 - Present
-Managed operational tasks and optimized workflows, improving business efficiency by 30% for MM using tools like
ClickFunnels, Salesforce, and QuickBooks.
-Implemented AI-powered solutions, including Zendesk and Poppy AI, to automate client support and content creation,
saving 100's of hours per month and increasing engagement by 20%.
-Developed strategic partnerships with influencers and organizations, leveraging platforms like Shopify and Mailchimp
to enhance e-commerce operations and drive a 25% increase in sales for BOG.

Various Companies/Private Clients Remote

Content Developer Jan 2020 - Present
-Developed educational content & presentations, boosting client engagement and retention rates by 25% for ETL
through targeted messaging and personalized content strategies.
-Developed strategic marketing campaigns to enhance brand awareness, resulting in a 20% increase in social media
interactions and 30% growth in lead generation for BOG and MAM.
-Produced viral content, including videos with over 1M views, significantly increasing brand visibility and driving six-
figure sales for clients across multiple industries.

Various Companies & Private Clients Philadelphia, PA

Sous Chef & Organic Food Specialist Oct 2019 - Present
-Oversaw kitchen operations at La Iguana Rosada and other establishments, utilizing Excel for inventory management
and workflow optimization.
-Leveraged social media platforms and Canva to design engaging, SEO-driven campaigns that garnered millions of
views and increased customer engagement.

Various Companies & Private Clients Worldwide

Regenerative Agriculture Specialist Feb 2020 - Present
-Designed and implemented regenerative agricultural systems for clients in Costa Rica, Florida, Hawaii, and Iowa,
achieving a 20% boost in soil health and crop yield.
-Partnered with global organizations to consult on sustainable practices like soil regeneration, water management, and
plant biodiversity, increasing water efficiency by 30% and enhancing farm biodiversity.
-Provided data-driven insights to track progress and optimize agricultural practices for long-term sustainability.

EDUCATION

Maharishi University of Management, Fairfield, IA Jan 2021 - Present

BA in Business Administration

CERTIFICATIONS

• AGILE Project Management - Scrum Alliance

• Digital Marketing Professional Certificate- Google
• Sales Operations Professional Certificate- Salesforce
• Data Analysis & Visualization- IBM
• Emotional Intelligence Coach - International Coaching Federation
• E-commerce Challenge Certification- Pedro Adao
• Negotiation, Mediation, and Conflict Resolution- IMT
• Spanish as a second language- TESOL