RAHUL SUTAR

PMO / PROJECT MANAGEMENT / TECHNICAL SPECIALIS / ITSM

12+ Years Overall Experience

SUM M ARY CONTACT

Worked as a Bridge between the Engineering team and Phone: +91 8097804671
the Operations team, working with the advanced and new
technologies and finding ways to remove blockers and
Location: Mumbai, IND - 400059
clear the path for the progress of any tech or product,
debugging, testing applications, websites and
Email: rahul2011star@gmail.com
troubleshooting network and system issues. Managing
junior teams and creating technical documentation to
LinkedIn: linkedin.com/in/rahul-sutar-aka-gangster007/
further improve the operation and business process
following the SDLC and ITSM since 7+ years.
PROFESSIONAL EXPERIENCE
EDUCATION March 2024 –Jan 2025
May 2021 Project Manager
Udemy Distance Learning SHI Locuz Enterprise Solutions Pvt Ltd, Mumbai, India (On-site)
Mumbai, IND • Lead and manage the Professional Service team.
MBA: Complete Strategy And Management, • Project Management of multiple IT projects
• Project Creation and Management of timelines, budgets, and schedules.
Aggregate: (A)
• Manage project strategies and change orders along with Resource
Management.
• Assess weekly project risks, issues and provide solutions or escalate as
May 2018 needed
Vidyalankar Institute of Technology • Ensure stakeholder views are considered towards the best solution
Mumbai, IND • Deliver regular reports to leadership.
Bachelor of Engineering in Electronics, • Provide delightful customer service and support for our clients.
Aggregate: (GPA: 6.0/10.0) • Be the key decision-maker in hiring.
• Conduct regular 1:1 meeting to confirm Employee Strategic Plans are on
track, coach through process, and people challenges.
• Recognize Team Members for positive behaviors and outcomes.
RELEVANT SKILLS • Additional duties as required.
• Collaborate closely with the cybersecurity team to safeguard the IT
Project Management 100% environment.
• Have frequent and ongoing communication and collaboration across all
Problem Solving 100% teams.
• Use data to measure and analyze team productivity, workload, tasks,
Incident and Change procedural and system performance and provides technical analysis.
100 • Create and implement procedures and systems across on-site and
%
Management remote platforms.
• Serve as the primary point of contact for escalated project issues,
Resource Management 100% ensuring
timely communication and resolution.
Leadership 100% • Build and maintain strong relationships with clients, understanding their
needs and expectations, and working proactively to address them.
MS Intune specialist 100% Skills:
• Proficiency in planning, executing, and overseeing projects to ensure
Microsoft O365 admin 100% they are completed on time and within budget
• Skills in identifying and pursuing new business opportunities, as well as
ITSM 100% expanding the company's services and client base
• Excellent customer service
• Excellent leadership, relationship-building, and customer service skills
Technical Support 100%
• Excellent verbal, written communication, and presentation
• Ability to work effectively both independently and as part of a team.
Troubleshooting 100%

My SQL 90%
 June 2023 – Feb 2024
Project Manager
EXPERIENTIAL LEARNING
Comnet Solutions Pvt Ltd, Mumbai, India (Hybrid )

Jan 2015 - June 2018

 Coordination and completion of projects on time within budget
IT engineer
and within scope.
Nexus Computers Pvt Ltd
 Oversee all aspects of projects.
Mumbai, IND
 Set deadlines, assign responsibilities, and monitor and summarize
the progress of the project.
June 2012 - Dec 2014  Prepare reports for upper management regarding the status of
Trainee Security systems engineer the project.
Security Vision Pvt Ltd  Work directly with clients to ensure deliverables fall within the
Mumbai, IND applicable scope and budget.
 He or she will coordinate with other departments to ensure all
PROJECTS COMPLETED aspects of each project are compatible and will hire new talent as
needed to fulfil client needs
IT PROJECTS
 Handling project related to Hardware and Networking
 O365 migration for 1000 users from old 2007 to 2020  Handling project related to Software and Web Development
 Physical Asset Inventory collection and Management  Client interaction taking briefs, clarifications, and specific
for 2000 systems. requirements of each project.
 Delegate tasks as per the strengths, skill sets, and experience
 Windows installation, version, patches upgradation
levels.
for 2000 systems.
 Track project performance to analyze the successful completion of
 Intune Configuration for 2000 devices. short- and long-term goals.
 Antivirus Upgradation for 2000 systems.  Develop comprehensive project plans and share the same with
 Creation of new joiner systems, 800 systems created clients and staff members.
with adding the system to Domain, configuring and  Clearly communicate technical concepts to both technical and
pushing policies through AV and DLP. non-technical audiences.
 Laptop and Desktop Migrations.  UAT and Penetration testing
 DE-registration of any exit employees and backing up  Participation in recruitment, orientation, and ongoing training of
the data for further use or mapping to other users as new recruits.
per requirements  Use and continually develop leadership skills Perform other
related duties as assigned
 Data recovery and Re formatting of all the existing
systems which are not used so that it can be used for  Develop spreadsheets, diagrams and process maps to document
further reference using WSUS. needs
 Agile Scrum Management
 Infra and server setup along with DC, UPS and DRC
 Creation of 200 systems for Training purposes with
the required set of configurations. Aug 2022 – Oct 2022
 VPN configuration along with new group policy Program Manager
creation for 100 US new joiners. Ariumsoft Pvt Ltd, Hyderabad, IND (Remote)

SOFTWARE/ WEB DEVELOPMENT PROJECTS  Process and Setup core Project, Portfolio and Program
Management methodologies.
 VPD – data management software for financial
company  Plan OKR’s as per relevant projects, keeping in mind blockers
and dependencies, then proactively align the team to execute
 AI Museum – AVR (Augmented Video Reality)/ our roadmap for all initiatives.
AI / ML fully automated museum infra and
 Provide strategic guidance to teams and project managers in
software development
ways that promote the company’s culture.
 HSC – HR consultation and job seeking web
 Manage multiple projects as well as internal and external
and software development.
stakeholders.
 Asian Paints – 3d AVR (Augmented Video
 Interact with the client for the business requirement document
Reality) Home decors
and further share the progress as per completion ofthe project
 Collaborate with internal teams for scrum meetings and
progress of the project and deliverable’s using Jira and Asana
tool.
 Testing of the applications and websites for any bugs and
highlighting it to the relevant team.
 Agile Scrum Management.
 CERTIFICATIONS Oct 2020 – July 2022
L3 Technical support/ Data Engineer Whitehat
May 2023 Jr Pvt Ltd, Mumbai, IND (Hybrid)
The Complete Agile Scrum
Udemy distance learning  Worked with Engineering Department and the Operations team
to create a smooth flow of process and gather the majorissues
May 2022 faced by the customer and test and verify the same and raise it
to the developers.
Google Project Management
Coursera distance learning  Gather queries of My SQL to post it using postman for the
particular API and to resolve any issue for temp basis till it gets
resolved by the developer.
March 2021
PMP  Take part in scrum meetings to further highlight any issue or
Zarantech update and note down the deliverable’s release date to again
verify and resolve the issue.
May 2021  Testing and debugging of the newly created applications,
The Project Management Course websites, AI’s and VM’s.
Udemy Distance Learning  Following of SLA along ticket management using Zendesk and
Jira for different queues.
Feb 2021  Jira administration to create SOP and manage other projects
ITIL V.3 deliverables.
Zarantech  Super Admin access.
 Impact Analysis as per the issue.
Feb 2020
TOGAF (The Open Group Architecture Framework)  Troubleshooting system, network and application’s issues and
debugging the exact error for further troubleshooting.
Zarantech

Feb 2020 March 2019–October 2020Sr

Prince 2 Certification ITIS Executive
Zarantech Zycus Infotech Pvt Ltd, Mumbai, IND (Hybrid)
 System, Network and server administration and
Feb 2020 troubleshooting.
CISM (Certified Information Security Manager)  Maintaining the ITSM flow and resolving the tickets within
Zarantech SLA.
 Creating Technical Documentation to improve the process.
May 2019  Application support to the internal employees.
ISO 20000, 27001
 Daily morning activity to check conference rooms devices and
Zarantech
Internet connectivity.
 WSUS management for deployment, upgradation and creation
of any service or policy.
 DNS and IP management, and Network monitoring using
PRTG.
 VPN tunneling and Intune/MDM configuration.
 VIP level support.
 O365 Admin, Symantec Admin, MS Intune Admin, G- suite admin,
Microsoft Azure admin, Active Directory admin.

July 2018 – Oct 2018 Customer

Support Executive
OLA Ani Technologies Pvt Ltd, Mumbai, IND (On-Site)
 Providing support to the OLA partners for their device and
system issue.
 Listening to calls and doing Audit for Juniors.
 Using CRM to manage partner data and tickets.
 Troubleshooting devices and system issues
 Maintaining Quality, Positive Acknowledgement and SLA.