Professionalism is "the conduct, aims, or qualities that characterize a person i n a work setting or profession" according to AmeriCorps.

In any given profession , you will encounter conflict and obstacles. A professional uses work ethic, bus iness ethics, presentation and responsibility to deal with conflict and obstacle s in a respectful, non-invasive fashion. Work ethic A good work ethic is an important element of professionalism. It encompasses tim e management and how one values the work he or she performs. Some companies choo se to provide a list of standard ethics to which employees are expected to adher e. Even if a company does not provide specifications, most businesses expect any one who calls herself professional to have a good work ethic. Presentation Presentation is a part of being professional. When you work for a company, you a re a representative of that agency. Your appearance reflects upon the agency you represent. This does not mean you must stifle who you are but rather that you s hould be aware of the expectations an organization has regarding your appearance and adhere to them. Attitude The attitude to take regarding your work, workplace and responsibility is a dire ct representation of your professionalism. Professionals are expected to be poli te, according to AmeriCorps. Always maintain a positive attitude toward the work and your co-workers no matter how difficult they might become. Show others resp ect at all times. Another part of a positive attitude includes portraying a will ingness to learn and an eagerness to grow from a superior's constructive critici sm. Confidentiality Confidentiality is a major element of professionalism when it comes to certain i ndustries, such as medicine, psychiatry and financial services. Clients must bel ieve they can trust you with personal information in order for them to consider you as a professional. Medical doctors and psychiatrists are bound by a legal co nfidentiality agreement. Even if you are not part of an industry that's legally bound, it is expected that you will keep all information about co-workers, clien ts and superior's to yourself in and outside the workplace. Responsibility A professional accepts responsibility and follows through with that responsibili ty. Whatever it takes for you to be organized and on top of your work, whether i ts check lists, notes or reminders, you should obtain and maintain it in order t o fulfill your responsibilities. Punctuality is an important part of responsibil ity. You should be on time not only to work each day but to meetings and appoint ments with clients and co-workers as well. Return phone calls promptly and be pr epared for all interactions.