Dispute Resolution 101
Dispute Resolution 101
3. This method of resolving conflict is focus on the filing an appropriate case before the
court.
a. Mediation c. Arbitration
4. This general strategy is focus on giving consideration to the needs of the other party
in order to settle the issue.
a. Assertiveness c. Cooperativeness
b. Accommodating d. Collaborating
a. Mediator c. Arbitrator
b. Conciliator d. None
a. Respondent c. Complainant
a. Award c. Settlement
b. Decision d. Reward
b. Complainant d. Respondent
9. Mr. Salsalani compels Ms. Delilah to pay her debt on due time, despite that the latter
requested consideration and extension of due. The former used a conflict resolution
strategy of_______.
a. Accommodating c. Collaborating
b. Competing d. Compromising
11. Alternative Dispute Resolution System means any process or procedure used to
resolve a dispute or controversy, other than by adjudication of a presiding judge of a
court or an officer of a government agency. Under this principle, procedure means.
d. A policy that serve as guidelines in attaining the resolution of the cases brought
before
the court.
a. Arbitration c. Mediation
14. If the disputing parties failed to come-up with alternatives in settling conflict, who
shall give alternatives?
a. Negotiator c. Conciliator
b. Mediator d. Arbitrator
a. Conciliator c. Mediator
16. What liability shall be given to ADR practitioner if found guilty in violating the
provisions of RA 9285?
a. Criminal c. Civil
17. Mr. Abdul General and Ms. Loxi De Lore agreed that will be separated in principle,
without undergoing in litigation process. Is their agreement valid under RA 9285?
b. Yes, because RA 9285 encourage disputing parties to settle conflict in their own.
19. Who is the appointing authority for mediator or arbitrator when the parties
empowered to do so?
b. OADR d. President
20. It provides support to the Executive Director and designate other functions relating
to OADR.
21. How many members of Advisory Council are there to support the Executive
Director?
a. 3 c. 7
b. 5 d. 9
22. Which among the following does not belong to the group?
a. Meditation c. Arbitration
b. Conciliation d. Negotiation
b. Yes, they can ask the assistance of Lupon Members in the barangay
24. This method whereas the arguments of the parties is brought before a panel of
senior decision makers.
a. Mini-Trial c. OADR
25. Alternative Dispute Resolution System means any process or procedure used to
resolve or controversy, other than by adjudication. Under the context of RA 9285,
adjudication means.
a. Court c. Judge
b. Arbitration d. Litigation
26. What court that have jurisdiction in deciding cases involving RA 9285?
a. MTC c. CA
b. RTC d. SC
27. Can complainant proceed in arbitration to settle the controversy against another
party?
a. Yes, the complainant can file case before arbitrators.
28. Mr. Balingkado was found guilty of falsification of public documents and usurpation
of authority before the RTC. Can he apply the benefits of RA 9285 in order to settle his
civil liability?
b. Yes, even the criminal liability, since there is a private offended party.
c. No, because civil liability on the violation of the said cases cannot be
settled.
29. Can Executive Director be appointed to head the OADR even without the
recommendation from the Secretary of Justice?
c. No, RA9285 strictly provides that Executive Director shall be recommended by the
DOJ Secretary
d. No, only the Secretary of Justice can appoint the Executive Director since it is under
his/her office.
30. Mr. Johnny , unexpectedly got pregnant her girlfriend Ms. Sins. However, the former
did not face his responsibilities because he believed that the father of the child is the
former boyfriend of the latter, thereafter, he immediately broke Ms. Sins. Mr. Johnny
used a conflict resolution strategy of_______.
a. Avoiding c. Assertiveness
b. Compromising d. Competing
31. When a dispute was resolved by means of filing a complaint through the court
system, the process involved resolution in conflict resolution is _______.
32. A Conflict Resolution Strategies introduced by Thomas and Kilmann wherein the
person neither pursues his own concerns nor those of the other individual.
a. Accommodating c. Competing
b. Avoiding d. Compromising
33. Which procedure is being used to resolve a dispute without resorting to court
process but rather neutral third party is involved in the resolution?
35. Which of the following is the main advantage of mediation over arbitration?
b. Third party who is neutral will assist the parties in reaching the agreement, thus, bias
is eliminated.
a. Secretariat c. IBP
37. Which mediation process is ordered by the court in accordance with the agreement
of the parties when an action of prematurely commenced in violation of the
agreement?
38. It refers to the structured dispute resolution method in which the merits of a case
are argued before a panel comprising senior decision makers with or without the
presence of a neutral third person after which the parties seek a negotiated settlement.
b. Mediation d. Arbitration
b. No, it limits in the benefits of RA 9285 d. No, they are not allowed by
OADR
41. Which among the following is considered the most effective way in resolving
conflict taking into consideration of the cost for dispute resolution process?
a. Arbitration c. Conciliation
b. Mediation d. Negotiation
42. The ADR practitioner may be held liable upon clearly showing of the following.
EXCEPT.
b. Intent d. None
44. Which among the following is the least consideration in asking the assistance
pertinent to training programs for ADR practitioner?
45. In conducting mediation, who shall negotiate to come-up with the resolution of the
conflict?
b. Complainant d. Respondent
46. Is it necessary to secure approval from the OADR in order for the practitioner to
conduct mediation or conciliation?
48. Which among the following is considered most advantageous in settling the conflict
between parties?
a. Mediation c. Conciliation
b. Arbitration d. Litigation
51. This principle is focus on the settlement of conflict which embrace the promotion of
mercy and compassion.
52. This principle is also use in the prevention of crimes in the community.
b. Restorative d. Litigation
a. Litigation c. Punishment
a. Offender c .Community
b. Victim d. Mediator
56. It means any partial or final decision by an arbitrator in resolving the issue or
controversy.
a. Award c. Recognition
b. Reward d. Penalty
57. Which Court has jurisdiction to try the Arbitral award cases.
a. RTC c. MTC
b. CA d. SC
b. Arbitration d. Attachment
60. The following are grounds for vacating the award in an arbitration proceeding,
except:
a. The award was procured by corruption, fraud, or other undue means.
61. It is an activity which takes place when conscious beings (individuals or groups)
wish to carry out mutually inconsistent acts concerning their wants, needs or
obligations.
a. Stress c. Crisis
b. Conflict d. Frustration
a. RA 876 c. RA 9285
b. RA 11131 d. RA 6975
a. Mediation c. Arbitration
b. Trial d. Conciliation
66. According to Karl Marx what are the 3 theories conflict, except?
67. How many days you can apply the arbitration award?
b. 30 days d. 60 days
68. Which of the following are essential ingredients of a valid arbitration agreement.
d. Arbitration clause
69. A principle that requires a process of resolving conflicts with the maximum
involvement of the victim the offender and the community.
a. Juvenile Justice c. Retributive Justice
70. If you are raped by an unknown person, you can use restorative justice.
a. No c. Yes
71. It means a voluntary process in which a mediator selected by the disputing parties,
facilitates communication and negotiation, and assist the parties in reaching a
voluntary agreement regarding a dispute.
a. Mediation c. Conciliation
72. Such method shall be followed; but if no method be provided therein the Court of
First Instance shall designate an arbitrator or arbitrators.
73. Arbitrator shall have the power to require any person to attend a hearing as a
witness. They shall have the power to subpoena witnesses and documents.
74. Notice of a motion to vacate, modify or correct the award must be served upon the
adverse party or his counsel within thirty days after award is filed or delivered, as
prescribed by law for the service upon an attorney in an action.
75. Who is the person that can file a complaint if the punong barangay neglected
his/her duties?
76. It is one of the types of crisis which is typically natural disaster considered as acts
of god such as environmental phenomena like earth quakes, volcanic eruptions,
tornadoes and hurricanes that threatens life, property and environment itself.
77. Mediator maybe called to testify to provide information gathered in mediation. The
statement is?
a. No, they cannot testify c. Only if they are called or requested by the parties
a. UNICITTRAL c. UNCITRAL
b. UNICITRAL d. UINCITRAL
a. Arbitrator c. Facilitator
83. Adopting a negative attitude goes a long way in increasing stress among
b. It is absolutely okay to take short breaks at work even during emergency situations .
84. In OADR accreditation, how many years is the validity of the certificate of
accreditation without prejudice to renewal?
a. 1 Year c. 2 Years
b. 4 Years d. 3 Years
28. It is a body of men created to settle disputes within the Barangay level. It is
86. This is the warning stage. The event hasn’t happened yet and you may have not
even recognized that is could?
a. Negotiation c. Hearing
b. Arbitration d. Mediation
b. Recovery d. Preparedness
89. Mang Tilian convicted a crime of murder serving half of his sentence is granted a
CONDITIONAL PARDON. He wants to apply in Lupon, is he eligible?
b. Yes, he already serve his sentence d. Yes, As long as he met the standards
91. Mr. Lee, a company Chief Executive having a dispute against his co-worker
Abdul. What kind of settlement they should do if they want to settle the case in legal
action in court?
a. Mediation c. Negotiation
b. Litigation d. Arbitration
94. What in the situation in a hostage incident wherein there is no agreement in other
words, failure of the negotiation
B. Deadlock D. Demand
A. Proved C. Disposed
B. That the arbitrators exceeded their powers, or so imperfectly executed them, that a
mutual, final and definite award upon the subject matter submitted to them was not
made.
C. All of the above
D. Where the award is imperfect in a matter of form not affecting the merits
of the controversy, and if it had been a commissioner’s report, the defect
could have been amended or disregarded by the court.
98. Means any mediation process conducted under the court, after such court has
acquired jurisdiction of dispute.
99. A point of view that focuses on inequality and conflict between people of different
racial and ethnic categories.
A. Feminist theory:
B. Critical theory
C. Queer theory:
D. Race-Conflict Approach
100. An approach that is critical of modernism, with a mistrust of grand theories and
ideologies.
A. Feminist theory
B. Postmodern theory
C. Queer theory
D. Race-Conflict Approach
101. A growing body of research findings that challenges the heterosexual bias in
Western society
A. Feminist theory
B. Critical theory
C. Queer theory
D. Race-Conflict Approach
102. An approach that recognizes women’s political, social, and economic equality to
men.
A. Feminist theory
B. Critical theory
C. Queer theory
D. Race-Conflict Approach
B. Institutional Mediation
C. Court-Annexed Mediation
D. Court-Referred Mediation
A. Ad hoc Mediation
B. Institutional Mediation
C. Court-Annexed Mediation
D. Court-Referred Mediation
105. Mediation means any mediation process conducted under the auspices of the
court and in accordance with Supreme Court approved guidelines, after such court has
acquired jurisdiction of the dispute.
A. Ad hoc Mediation
B. Institutional Mediation
C. Court-Annexed Mediation
D. Court-Referred Mediation
106. means any mediation administered by, and conducted under the rules of, a
mediation institution.
A. Ad hoc Mediation
B. Institutional Mediation
C. Court-Annexed Mediation
D. Court-Referred Mediation
A. Mediator
B. Judge
C. Court
D. PNP
A. Non-Party Participant
B. Mediation Party
C. Certified Mediator
D. Mediation Party
109. Means a person who participates in a mediation and whose consent is necessary
to resolve the dispute.
A. Non-Party Participant
B. Mediation Party
C. Certified Mediator
D. Mediation Party
110. Mediator means a mediator certified by the Office for ADR as having successfully
completed its regular professional training program.
A. Non-Party Participant
B. Mediation Party
C. Certified Mediator
D. Mediation Party
111. Is a strategy where one party gives in to the wishes or demands of another.
They’re being cooperative but not assertive.
A. Accommodating
B. Collaborating
C. Competing
D. Avoiding
112. Is when people just ignore or withdraw from the conflict. They choose this method
when the discomfort of confrontation exceeds the potential reward of resolution of the
conflict.
A. Accommodating
B. Collaborating
C. Competing
D. Avoiding
113. Is used by people who go into a conflict planning to win. They’re assertive and not
cooperative
A. Accommodating
B. Collaborating
C. Competing
D. Avoiding
114. Is the method used when people are both assertive and cooperative. A group may
learn to allow each participant to make a contribution with the possibility of co-creating
a shared solution that everyone can support.
A. Accommodating
B. Collaborating
C. Competing
D. Avoiding
115. Where participants are partially assertive and cooperative. The concept is that
everyone gives up a little bit of what they want, and no one gets everything they want.
A. Compromising
B. Competing
C. Avoiding
D. Discussing
116. Which crisis involves experiencing a lack of interest, confidence, and social skills
to relate?
A. Physical Crisis
B. Economics Crisis
C. Emotional Crisis
D. Social Crisis
A. Physical Crisis
B. Economics Crisis
C. Emotional Crisis
D. Social Crisis
118. In which crisis do individuals experience a deprivation of basic necessities like food
and material things?
A. Physical Crisis
B. Economics Crisis
C. Emotional Crisis
D. Social Crisis
A. Physical Crisis
B. Economics Crisis
C. Emotional Crisis
D. Social Crisis
A. Reactive Phase
B. Prediction
C. Pro-active Phase
D. Prevention
121. What is the first stage of anticipating future crisis occurrences?
A. Preparation
B. Update-Intelligence
C. Prediction
D. Prevention
122. This pro-active phase considers counter measures as part of the total system of
operation.
A. Preparation
B. Update-Intelligence
C. Prediction
D. Prevention
124. Which pro-active phase involves organizing training and equipping personnel of
the organization?
A. Preparation
B. Update-Intelligence
C. Prediction
D. Prevention
126. What does the term “Events” refer to in the context of crisis management?
A. Physical Security
B. Operation Security
C. Personal Security
D. Negotiation
128. It considers that all personnel are susceptible to terrorist attack so there is a need
for securing them.
A. Physical Security
B. Operation Security
C. Personal Security
D. Negotiation
130. The stage taken by the Initial Action Unit, which is composed of police and military
personnel immediately organized into a team to initially respond to take the incident
and begin the containment effort.
D. Talking Stage
131. The stage that starts as soon as the tactical, support unit and the negotiation unit
arrived and are deployed. The OSC discusses the incident with his commander and staff
and decides on the plans and actions to be taken.
D. Talking Stage
132. This stage begins as soon as the perpetrator surrendered, captured or neutralized.
D. Talking Stage
133. The emotion of the hostage taker is exceedingly in its highest peak, his
rationalization and proper thinking is low, He may be extremely aggressive in his
reaction to any perceived threat.
A. Alarm Stage
B. Crisis Stage
C. Accommodation Stage
D. Resolution Stage
134. This is the stage when the hostage taker is being stressed out or fatigued of the
situation. He is seemingly losing interest of the situation and lost most of his bargaining
points.
A. Alarm Stage
B. Crisis Stage
C. Accommodation Stage
D. Resolution Stage
A. Alarm Stage
B. Crisis Stage
C. Accommodation Stage
D. Resolution Stage
D. Any method that excludes neutral third persons from the resolution of disputes.
C. To appoint an arbitrator.
A. An arbitration agreement.
C. Regional Trial Court, except as otherwise defined under the Model Law.
144. What does the term “Roster” mean according to the provided text?
B. The process of in
145. The provisions of the ADR Act shall not apply to the resolution or settlement of the
following:
C. criminal liability:
146. The ADR providers/practitioners shall have the same civil liability for acts done in
the performance of their official duties as that of public officers, upon a clear showing
A, Yes
B. No
C. True
D. False
A. To promote, develop and expand the use of ADR in the private and public sectors
through information, education and communication.
B. To monitor, study and evaluate the use of ADR by the private and public sectors for
purposes of, among others, policy formulation.
B. To conduct seminars, symposia, conferences and other public fora and publish
proceedings of said activities and relevant materials/information that would promote,
develop and expand the use of ADR.
C. To certify those who have successfully completed the regular professional training
programs provided by the OADR.
A. Mediation profession
B. Arbitration profession
C. ADR organizations
B. ensure that his/her qualifications, training and experience are known to and
accepted by the parties;
C. serve only when his/her qualifications, training and experience enable him her to
meet the reasonable expectations of the parties and shall not hold himself/herself out
or give the impression that he/she has qualifications, training and experience that
he/she does not have
A. The lawyer shall view his/her role in mediation as a collaborator with the other
lawyer in working together toward the common goal of helping their clients resolve
their differences to their mutual advantage.
B. The lawyer must assist his/her client to comprehend and appreciate the mediation
process and its benefits, as well as the client’s greater personal responsibility for the
success of mediation in resolving the dispute.
C. The possible options for settlement but stressing the need to be open-minded about
other possibilities
152. The following articles shall be considered in the Conduct of Mediation, except:
A. The mediator shall not make untruthful exaggerated claims about the dispute
resolution process, its costs and benefits, its outcome or the mediator’s qualifications
and abilities during the entire mediation process.
B. The mediator shall help the parties reach a satisfactory resolution of their dispute
but has no authority to impose a settlement on the parties.
C. The parties shall personally appear for mediation and may be assisted by a lawyer.
A party may be represented by an agent who must have full authority to negotiate and
settle the dispute.
D. Shall give support to the mediator so that his/ her client will fully
understand the rules and processes of mediation
C. by the written declaration of the mediator that any further effort at mediation would
not be helpful
154. The field location where the primary functions are performed. The ICP may be co-
located with the incident base or other incident facilities.
157. Provides a concise, coherent means of capturing and communicating the overall
incident priorities, objectives, strategies, and tactics in the context of both operational
and support activities.
158. Must establish a process for gathering, analyzing, assessing, sharing, and
managing incident-related information and intelligence.