FAYAZ BASHA SHAIK

Order To Cash | Team Management | Process Management

Dynamic and versatile professional with solid contribution in formulating financial
plans & strategies for the organization with an aim to accomplish the goals; targeting
mid-level assignments in Order To Cash in organization of repute

+91-9940394101 sk.fayazbasha@yahoo.com/sk.fayazbasha@gmail.com
Key Skills Profile Summary
Offering a career with nearly 18 years of
experience that reflects pioneering experience and year-on-year success in
Cash Application & Billing
achieving financial growth objectives by investigating new opportunities,
maximizing the competitive strength for long-term success.
Collections & Deductions
Key Performance Areas
Stakeholder/Business Management
Financial Analysis & Reporting Deliver on financial goals for the business. Prepare and report process performance
metrics to stakeholders. Participate in management discussions (Governance discussion,
Customer Master Data & OM Management forums with customer). Identify key cost drivers and ensure they are
optimized. Proactively identify opportunities for additional business with customer.
Identify opportunities for growth & deliver on growth commitments (number of people).
System Implementation Anticipate & plan for new business & get involved in hiring.
Transition Management
Internal/External Audit & Controls Creating and executing detailed transition plans, outlining tasks, timelines, and
resources. Coordinating with project teams and departments to ensure alignment with
transition objectives. Monitoring and evaluating the progress of transitions, addressing
Statutory Compliances, RCA, CAPA issues as they arise. Communicating changes to relevant stakeholders and managing
resistance effectively. Providing training and support to staff during transition periods.
Process Improvements Having handful of experience in:
• Creating Transition plans.
• Decision making and FTE calculation for the transition project.
Team Management & Leadership
• Driving the Go-Live dates with 100% accuracy and Quality.
• Trainings, access & SOP preparation along with signoff.
Key Achievements:
• Travelled to US twice (2015) and successfully completed 13 new company
Education
acquisitions – DXC Technologies.
● MBA Finance from Sri Venkateswara • Successfully transitioned 9 entities remotely (2020) – HCL Technologies.
University in 2011 People/Team
Provide guidance and mentorship to team. Drive knowledge management and
continuous up skilling of the team. Conduct performance appraisals for team members.
● B.Sc. MPC from Sri Venkateswara Manage attrition through skip level meetings, planning interventions, engagement
University in 2007 calendars. Identify training needs for direct reports and ensure domain/developmental
trainings needs are met. Deliver communication received from senior management to
the team members though town halls, team meetings. Leadership assimilation. Manage
the team and ensure high service delivery and execution.
IT Skills
SAP FICO, ORACLE (P2ES), Blackline, BW,
Career Timeline
AS400, People Soft, QuickBooks, MS Office
(Word, Excel & PowerPoint)

Jun’07- WIPRO Ltd as Sr May’13

Aug’10 Nov’20 HCL Technologies, as
Associate O2C
Deputy Manager Quality

Aug’10- DXC Technology Dec’20

TCS E-serve as Associate May’13 (Formerly Known as Oct’23
Banking Payments CSC), as Associate
Manager
Work Experience
Oct’2023 to Feb’2025 with TOAST Inc, Chennai
Manager – Cash, Collections & Support
Key Result Areas:

● Identified potential risks associated with cash applications process and communicated them to senior leadership team.
● Transitioned the Collections process successfully and playing a key role as a Transition Manager to bring billing operations.
● Prepared month-end close activities related to cash application/Collections functions.
● Developed and implemented cash application, Disputes/Deductions and collections processes and procedures.
● Assisted other departments within the organization with resolving payment issues or disputes.
● Processed incoming wire transfers from customers in accordance with company policies.
● Aided in preparing audit schedules related to cash applications as needed.
● Reviewed credit card transactions for accuracy prior to posting them into the general ledger system.
● Monitored daily cash receipts and applied payments accurately to customer accounts.
● Analyzed customer aging reports regularly to identify overdue accounts receivable balances.
● Deductions - Coordinated with sales department to ensure all invoices are paid according to terms agreed upon with customers.
Dec’2020 to Oct’2023with HCL Technologies, Chennai
Deputy Manager – Quality for O2C & P2P
Key Result Areas:
● Lead a process with 150 Resources and training team members by creating quality metrics for O2C & P2P process and help the team
to meet the metrics.
● Played key role as Transition Manager role and acquired 9 entities remotely.
● Driving the automation in cash application for downloading the bank statements and posting the payments.
● End-to-End Order Management, Billing, Contracts, Cash application, Deductions/Disputes and Collection’s activities
● Reviewing the RCA & CAPA reports and discussing with the SDLs on weekly basis.
● Created and maintaining the Internal/External audit controls for O2C & P2P.
● Checking un-allocated and un-applied cash on weekly/monthly basis.
● Interacting with clients on calls and discussing on the RCA for errors identified for the time period.
May’2013 to Dec’2020 with DXC Technology (Formerly Known as CSC), Chennai
Joined as Executive & rose to the position of Associate Manager
Key Result Areas:
● Lead a process with 200 Resources and training team members by using interactive discussions and hands-on approaches to help
members learn and apply concepts in process and ensuring the team meets the KPI & O2C Metrics with adequate follow‐ups and
compliance.
● Delivered excellence by leading transitions of 13 new company acquisitions & adhere protocols as a Transition Manager.
● End-to-End Order Management, Billing, Contracts, Cash application, Deductions/Disputes and Collection’s activities
● Restructured the internal financial reports for Cash GL Reporting; improved accuracy, developed trend analysis, and reduced
generation time.
● Acted as an integral part of senior level management committees for discussing various issues of businesses (YES)
● Established various internal SOX controls, accounting & payments front for risk mitigation.
● Ensured completion of Yearly Sox Control audits and coordinate with PWC team for smooth Completion with “0” Findings. In
Compliance with ASC 606(US GAAP) revenue recognition standard.

Aug’2010-May’2013 with WIPRO Ltd, Chennai as Senior Associate (SME) – US Accounts

Led a team of 5 members for US Finance & Accounts and managed customer payments, charge backs, Payroll Process, Credit Card &
Cheque Reconciliations and prepared monthly Profit & Loss, Balance Sheet for OCA entities.

Jun’2007-Aug’2010 with TCS – E serve, Chennai as Associate

Member of Euro and Foreign Currency Funds Transfer Investigations. Resolving Enquiries raised by customers, Citibank branches and
other banks for the product Cash Management (Corporate Investment Banking). Analysis of Payment flow and Investigation of Funds
transfers on various software backgrounds, involving various Swift types like: MT100, MT 103, MT202, Direct & Cover payments etc.
Investigations of various enquiries from customers and banks on the Funds Transfers like Unable to apply, non-receipt, return of
funds, Cancellation/Recall of Funds, Amendment of payment Instruction and Value Dates. Contacting Treasury, Contacting Banks all
over the world, initiating funds transfers. Trade Operations: Trade Investigation.

Personal Details
Date of Birth: 04th Sep 1986
Address: Chennai, India
Marital Status: Married
Languages Known: English, Hindi, Urdu, Telugu, & Tamil
Passport Number: T1150302 (Having B1 Visa - 2025)