Mohamed Mostafa
Date of birth: 05/02/1995
Nationality: Egyptian
Marital status: Fully Exempted
Marital status: Married
Religion: Moslem
Address: Sheraton, Hurghada, Egypt
Telephone: Mobile + 971581290575
Home + 2 65 344 40 20
E-Mail: mohamed.mostafa5269@gmail.com
LinkedIn Profile https://www.linkedin.com/in/mohamed-mostafa-1b900214b
Innovative results-oriented technology leader with extensive experience in diverse range of technology within hospitality industry.
Proven ability to bridge technology and business goals to provide productive leading-edge technological solutions and improve the
operational efficiency with emphasis focus on guest/customer satisfaction, skilled in grasping the big picture and partnering closely
with business leaders. drive focused and implementing standards and solutions. Visible record of success reducing downtime
improving security and reducing costs. Quality-driven and servant leader, able to relocate.
PROFESSIONAL EXPERIENCE
LA-Zona Continental Hotel UAE Dubai From November 2024 till Present
Information Technology & System Manager
Direct Reporting: General Manager
250 Rooms, 6 outlets and banquet facility – Dubai – UAE
Soma Bay Company From December 2023 till November 2024
IT Hospitality Team Leader
Direct Reporting: Information Technology Director
Supported and Charge on 6 hotels and 4 Compound inside soma bay.
Marriott International - Sheraton Soma Bay From: March 2023 till December 2023
Assistant Information System Manager
Direct Reporting: Information Technology Director
380 Rooms, 18 outlets and banquet facility - Hurghada – Egypt
Daily systems administration , implementation, daily backup and change management troubleshooting systems and network faults , diagnosing
Daily systems administration , and solving hardware / software faults / vulnerabilities Experienced in guest service and improving guest
satisfaction for technical / media services Achieving Standards and Audit compliance as ISRA , IPPA Peer Review , PCI and Checklists preparing in
technical Inventory For Hardware, Software, licensing and legalization and keep Asset management up to date preparing and Discussing P&L For
Department providing remote support , including procedural documentation granting Software application permissions to staff according position ,
roles and Job .
Swiss inn International - Swiss inn Resort Hurghada From: January 2021 till March 2023
Assistant Information System Manager
Direct Reporting: Information Technology Manager
401 Rooms, 14 outlets and banquet facility - Hurghada – Egypt
Administrating and maintaining the hotel switches, routers, Wi-Fi and network components, Evaluating IT solutions Manage the hotel’s IT
infrastructure, systems, servers, PABX and server room, providing 1st line support for end users. Educating end-User to ensure well-being of
Computer equipment and to be self-reliant in solving basic IT related problems. Ensure Information Technology standards and best practices are
communicated, implemented and measured in the property. Comply with the company audits, ensure that the Business Recovery Pro cedures are
kept up to date.
Hilton International - Hilton Hurghada Resort From: October 2020 till December 2020
Information Technology Coordinator
Direct Reporting: Information Technology Manager
401 Rooms, 14 outlets and banquet facility - Hurghada – Egypt
Responsible for the 1st line support to hotel users and guests, daily processes, backups and preventive maintenance for workstations
and servers.
Hotel DE flag from Hilton International to Swiss Inn as of January
Titanic group – Titanic Beach & palace Hurghada From: February 2019 – October 2020
Information Technology Supervisor
Direct Reporting: Information System Manager - Director of Operation.
720 Rooms, 21 outlets and banquet center - Cairo – Egypt
Abu Ashara Company Hurghada From: May 2018 – January 2019
Information Technology Supervisor
Siva Grand Beach From: March 2018- April 2018
Information Technology Supervisor
IT Supervisor at Sun wing Water World From: January 2017- February 2018
Information Technology Supervisor
QUALIFICATION HIGHLIGHTS
Project management Budgeting and cost control
Building IT Infrastructure Process improvement.
Network administration. Team building and development
IT Security awareness implementation and training
APPLICATION AND OPERATING SYSTEMS
Operating Systems All versions of Microsoft Windows Server& VM Ware Hyper-V
Productivity All versions of Microsoft Office
PMS Opera 5 and 6 and cloud , Suite 8 , Fidelio 6.20
Point of Sale Symphony
POS Hardware UWS 5, 6,7
Authentication Active Directory
Messaging Office 365 Administration - MS Exchange - GroupWise 6/7
Door locking Unity – Ving card
Finance Sun System 4, 6
Materials and procurement Material Control
HR and Payroll Maestro
PABX Avaya
Voice Mail FCS – Mitel – Devoice
Backup Veeam - Acronis
Enterprise Antivirus Sophos - McAfee - Norton
Firewall application FortiGate
Network monitoring Cisco – HP – 3Com – Aruba
Call accounting JAZZ, TMS, FCS Win suite and Tiger
Remote installation services.
Manage and configure network devices and operating system services.
Configure hardware devices and drivers.
Monitoring and optimizing Network performance.
Configuring and troubleshooting the desktop.
Configure network clients, services and protocols.
Mange network IP addressing.
Creating network user accounts
Sharing and manage network resources.
Implement permissions on network resources.
Advanced hard disk management
Configure network protocols.
Disaster recovery plan
Configure and manage DNS.
Configure and manage DHCP.
Configure and manage WSUS.
Using group policy to manage the desktop environment.
Using group policy to deploy applications.
Using group policy to optimize security.
Designing Proxy server solution
Design network management solution.
Implement and configure major network operating systems.
Network Installation and upgrade.
Network troubleshooting.
Configure Routers
KEY RESPONSIBILITIES
Educating end-User to ensure well-being of Computer equipment.
Educating end-Users to be self-reliant in solving basic IT related problems
Ensure guest IT queries are managed to defined standards with minimal risks.
Ensure Information Technology standards and best practices are communicated, implemented and measured in the property.
Communicate, plan and manage the implementation of Information Technology to the hotel in accordance with company Information
Technology strategies and priorities.
Ensure that the IT Operating Rules & Guidelines of the use of computer equipment are available to all users and are followed.
Standard IT audit as well as external IT audits and international license agreements.
Ensure that the Business Recovery Procedures are kept up to date and tested.
Ensure that hotel data is secured and in line with stated standards and best practices.
Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts in line with company
standards using approved vendors or local choice, if none are recommended.
Ensures appropriate contribution to company strategic plan, alignment with organizational IT strategy and execution thereof at the
facility.
Ensures the appointment of key IT staff members to comply with business requirements.
Ensures the ongoing development and management of a process culture at the hotel.
Ensures ongoing monitoring, analysis, interpretation and reporting of service statistics / information to enable and execute
continuous improvement activities.
Ensures the development and execution of an IT awareness and "marketing" program.
Ensures the development, management and evangelization of Knowledge Management processes and principles at the department.
EDUCATION AND LANGUAGES
Bachelor’s degree Information System, Computer Science 2016, New Cairo Academy .
Language Skills Arabic Native Language
English Very Good
TRAINING
Leadership Essentials: Building Your Influence as a Leader
Communication for Results
Supervisor Skills
Interview Skills
Infra-Structure MCSE Track
Studying MCSE
Studying CCNA & CCNP
Security: Internet Security Overview
Microsoft: Windows 2000/2003/2008/2012/2016/2019 Server Management, Active Directory
PERSONAL SKILLS
Leadership Skills
Ability to multi-task and work on several projects at one time.
Decision making or problems solving by using logic to identify key facts, explore alternatives.
Good capability of flowing the information to other parties
Teaching& learning new things.
Can lead teams and successfully handle team conflicts.
Excellent communication skills both verbal and written.
Good presentation and public speaking skills
Project management experience with multiple projects
Excellent technical understanding of the management of IT in a service organization
Very good knowledge of the hospitality industry
Excellent knowledge of job-related technology i.e. Fidelio, Opera, Networking, Micros, SUN
Leadership, People Control
Ability to set, implement and maintain minimum standards.
Problem solving and decision-making skills.
Pro-active and acts on my own initiative.
Time management skills
Strong analytical skills & Self-motivated personality
REFERENCES
Name Eng. Haitham Saeed
Company Swiss Inn Resort
Position Information System manager.
Contact Tel. +2 01006001627
Name Eng. Michel Keriakos
Company Soma bay
Position Director IT soma bay company.
Contact Tel. +2 01211111858
Name Eng. Ayman Fayad
Company Marriott
Position Director IT Sheraton soma bay hotels.
Contact Tel. +201000444633
