EB

Edgar Berlis

Curriculum edgar_berlis@yahoo.com

(843) 415-5842
I have been working in the hospitality industry since 1984 in Food &
Beverage, Front Office, Accounting, Cost Control, Night Audit and lastly 6451 Westwood Boulevard, Orlando,
Information Technology. Being a Department Head since 1995 has FL 32821
exposed me to all facets of modern hotel operations and how to use
available resources to maximize efficiency, increase bottom line and drive
results. As management I have worked for hotel companies like
Starwood Hotels & Resorts, Hilton International, Concord Hotels, Skills
Wyndham International and Marriott International, all in the Information
Technology field. I have been part of an audit team during Starwood ● Organized
where I would be deployed to several hotels during the year to audit the ● Communication
property to ensure security, software and IT standards compliance, and ● Problem Solving
report results to corporate office. I have also been executing task-force ● Decision Making
assignments at different locations where an IT Manager was needed on a ● Team Management
temporary basis in the United States and in the Caribbean. I have been ● Financials
accountable for 5 properties directly and another 8 properties indirectly ● Planning and Strategy
as part of the Marriott Shared Services IT Team. In my current role I am ● Process improvement
accountable for 2 properties, 5 direct reports, and since July 6,
responsible for EndPoint Compliance for the AMERICAS EAST, as well
as working with the MAARK Team to help them get ready for their M2
Security Application going live in September 2020. Additionally, I am
Education
co-founder of an Accounting company in Aruba that is now being
completely managed and owned by my wife. Improving IT Colegio Arubano
infrastructures, getting properties compliant to brand standards, Oranjestad, Aruba
endpoint security, software and ensuring that every piece of High School Diploma
hardware/software is functional to increase the efficiency of associates is
what drives me to excel as that is my passion. Brown University
San Nicolas, Aruba
Associate of Science: Business
Administration And Management
● Professional development completed in
Accomplishments
Business Management
● Implemented 2 DA VINCI projects and assisted with 1
● Re-designed IT Support process for the CAROLINAS & COASTAL
properties
● Numerous Manager of the Quarter nominations Languages
● Numerous Starwood & Marriott Training Courses Finalized though
Learning Centers ● English
● Improved Security EndPoint Compliance for AMERICAS EAST with ● Spanish
4% since starting in temporary role on July 6, 2020 ● Dutch
● Improved MAARK2 Software used for EndPoint Compliance ● Papiamento
● AMERICAS EAST ENDPOINT COMPLIANCE AT 98.92% ● French - Beginner, Studying this at the
moment

Work History
Ongoing Education
Marriott International Inc Md - Sr. Market IT Manager - Orlando
Bethesda, MD CompTIA Technician - Never went for the
03/2020 - Current exam
● Built and strengthen strategic relationships with vendors, and leading BigFix Enterprise Expert - Active course
hospitality and Marriott International approved technology partners. in progress
● Assisting MI Centralized Services with EndPoint Security Compliance Information Systems Auditing, Controls
for AMERICAS EAST and with the MAARK Software developer for and Assurance - Course in progress
product testing in the field, recommending enhancements, and Network Security - Active course in
reporting bugs. progress
● Implement, create and test disaster recovery and business continuity
plans and maintain appropriate back-up system.
● Identified opportunities for application optimization, redesign and
development and troubleshoot and resolve user and application
issues.
● Foster positive working environment that encourages innovation,
collaboration and accountability and managed end-user needs with
functional and security responsibilities.
● Perform regular audits and tests of infrastructure and applications to
prevent non-compliant End Points for property.
● Interview, hire, train and mentor 6 staff members by coaching daily,
leading performance reviews and offering constructive feedback.
● Collaborate and execute special projects as assigned by Marriott
International beyond the scope of the Orlando area.
● Identify computer hardware and network system issues, performing
troubleshooting techniques for remediation.
● Deploy, monitor and maintain system installation, upgrades and
network integration to achieve or maintain the minimum technology
standards required and authorized.
● Assist and provide input to property management for CAPEX and
department operating budgets based on anticipated IT projects and
property needs and requirements.
● Maintain proper and updated inventory documents for all equipment
related to technology for the property.
● Liaise effectively with others to promote on-going network design,
reevaluation and optimization that scaled with company growth.
● Work closely with management teams to plan, develop, coordinate
and execute technical strategies aligned to managements vision,
mission and purpose.

Marriott International - IT Market Manager Carolinas & Coastal

Georgia
Bethesda, MD
12/2017 - 03/2020
● Manage / support 12 hotels in the Carolinas/Coastal Georgia region
● Directly responsible for 5 hotels ensuring that network infrastructure
and IT hardware run stable, are conform Marriott International Brand
and Security standards, that all installed software is in compliance
with MI security standards, is licensed properly and that adequate
support is provided to end-users
● Work with owners and Finance Teams to establish yearly budgets,
forecasts on IT related hardware, projects, software, licenses to ensure
business continuity and Marriott compliance standards
● Visit all 5 properties every 2 months to provide onsite support, and
meet with the Executive Team to discuss any outstanding issues or
projects
● Successfully executed a new support strategy for the 3 Charleston
hotels to improve the level of support these hotels were receiving in
the past, to satisfy their needs and expectations
● Implemented / upgraded PMS, POS, and payment systems at 3
different properties in the region I am responsible for
● Implemented a new end-user self-support process for the 12
supported properties, and managed the help-desk ticketing system
● Provide general End-user hardware/software support
● Reconfigure / re-image / install computers, servers, printers, payment
devices, time-clocks, POS systems, PMS systems.
● Ensure that all relevant documentation for business continuity for
each property is established and maintained, such as, but not limited
to network diagrams, disaster recovery manuals, and PCI Security
diagrams.
● Be the on call IT Manager once a month for all 12 properties.
● Work closely with the 5 hotels I am directly responsible for to
implement new initiatives and programs deemed necessary by the
owners and leadership team of each property, that require IT
involvement
● Ensure that customer satisfaction for my properties are at least 62% for
internet connectivity
● Quarterly training sessions are provided to guest facing departments
on systems in public areas to ensure efficient support from these
teams.
● Verify that daily backups are executing and take the lead on errors to
start the process to resolve the issue.
● Weekly meetings with the regional IT team to discuss projects, issues,
solutions, new directives coming from corporate IT and execute a 10
minute training session to educate peers on how to do certain
tasks/processes.

The Westin Georgetown Washington Dc - Multi Property IT Manager

Washington, DC
10/2017 - 12/2017
● Provided End-User technology support for the The Westin
Georgetown and The St.Regis Washington DC
● Maintained and administered computer networks and environments,
including computer hardware, software and applications
● Provided End-User support on system operation and troubleshooting
● Organized system infrastructure documentation and operating
procedures, strengthening controls and enhancing overall performance
● Oversaw installation of software programs and hardware systems to
meet company requirements and controls
● Resolved malfunctions with systems and programs through
troubleshooting
● Resolved issues and escalated problems with knowledgeable support
and quality service
● Implemented, developed and tested installation and update of file
servers, print servers and application servers in all departments
● Planned and implemented upgrades to system hardware and software
● Optimized system security and performance with proactive changes
● Configured, tested and maintained network equipment
● Implemented company policies, technical procedures and standards
for preserving integrity and security of data, reports and access

The Sheraton Steamboat Ski Resort - IT Manager

Steamboat Springs, CO
05/2016 - 12/2017
● Restructured the whole IT and cabling infrastructure to bring the
property up to MI standards
● Upgraded and maintained computer equipment
● Upgraded software
● Installed a gate system at the road entrance of the property that would
work with the key systems
● Audited every single computer and removed/added software to ensure
compliance with MI software standards
● Audited access rights for each user for each system and provided
recommendation to leadership of the property on what needed to be
done to ensure PCI compliance
● Cleaned up old computers/servers and worked with local company to
discard to e-Waste
● Ensured that the property passed an external audit for the 1st time on
all IT systems
● Worked with ownership to move hardware/systems during the
renovation process and worked with architects for the new IT
infrastructure lay-out
● Trained an Engineer in managing the PBX system and worked closely
with him to resolve any phone issues or where upgrades were needed
● Worked with leadership team on budgets, forecasts, hardware
investments, compliance projects, business continuity projects and on
how to improve support by more 1 on 1 training sessions in all
departments
● Implemented POS and Payment system upgrades
● Setup a new IT office in the building as there was no IT office to work
from
● Implemented a new WIFI system at the property to improve
connectivity and speed
● On call 24/7
● Ensured monthly audit checks where executed and submitted to
corporate office

The Westin Hilton Head Island Resort & Spa - IT Manager

Hilton Head Island, SC
04/2014 - 04/2016
● Provided training and guidance to the IT Analyst
● Executed all the monthly IT Audit Security Checklists and followed up
on those items needing remediation
● Ensured the property passed the external IT Audit for the 1st time in
their history
● Created a new inventory process for all hardware and software on the
property
● Audited every single computer and server for compliance on
hardware and software
● Implemented new POS and Payment Devices
● Worked closely with Finance Team and GM to develop CAPEX Plans
to present to ownership based on 3, and 10 year plans
● Worked closely with Finance Team to stay within IT Budget during
the year while maintaining a strict IT compliance on computers and
end-users
● Audited all IT related contacts and worked closely with our
technology partners to ensure compliance and ongoing support
● Partnered with Front Office and technology partner to improve guest
internet satisfaction
● Developed documents for training and business continuity purposes
and updated them every year
● Replaced a NORTEL PBX with a MITEL 3300
● On call 24/7/365
● Trained local F&B Team on POS hardware\software support to
minimize business interruption and loss of revenue during non-office
hours.

The Westin Aruba Resort & Casino - Director of IT

Palm Beach, Aruba, Aruba, Caribbean
12/2006 - 03/2016
● Was board member on the following committees: Safety & Security,
Six Sigma Counsel, Guest Satisfaction Index, GREEN & Lean Team
● Managed 1 IT Analyst (System Operator) and had a trainee under my
wing every year for 6 months as part of the Associate Development
Program
● Assisted the Casino IT Manager with hardware and software support
and implementations when needed
● Worked with ownership and leadership teams on budgets, forecasts
and upcoming projects
● Ensured that the IT infrastructure for this 486 room property was
stable and conform Starwood IT standards.
● Implemented backup systems, key systems, POS systems, interfaces
● I worked together with my IT analyst on hardware/software/end-user
support to ensure operational efficiency at all times
● I was on call on weekends and holidays, and my analyst was on call
on weekdays.
● Responsible for every IT contract/agreement, so I was constantly
working with our system partners to ensure a mutual beneficial
relationship, and to ensure consistency of their systems.
● Maintained IT checkbook throughout the year to ensure the
department would stay within the budget for the year.
● Provided IT support together with the Casino IT Manager to the 3rd
party vendors, shops, and ownership offices that were located in that
property.
● Worked with Engineering Team and partner to install a new Guest
Entertainment System in the guest rooms and public areas
● Worked with the local telephone company to maintain mobile
connectivity throughout the resort.
● Re-structured WIFI at the property using 2 different vendors (Guest
Rooms and Public Areas, Meeting Rooms) to enhance customer
satisfaction and increased profit to bottom line.
● Worked closely with the Sales and Events Teams to meet with clients
and provide internet connectivity proposals for meetings and
weddings
● Executed Six Sigma projects as the Green Belt for the property and
reported results to the Six Sigma Director on property
● Monthly Executive Team meetings with the property leadership team
to go over IT related processes and future projections/expectations.
● Maintained IT Audit Checklist in place on a monthly basis to ensure
PCI compliance for the property based on Starwood Hotels & Resorts
guidelines
● Created network diagrams, PCI compliance diagrams, business
continuity disaster recovery manuals and trained every department in
executing these manuals. A drill was executed every 6 months and
results provided to the property leadership team and Starwood
Corporate.

Wyndham Aruba Resort - Director Of Information Technology

Oranjestad, Aruba
01/1993 - 12/2006
● Guided implementation of company-wide enterprise security strategy
for network and hardware, disaster recovery, data protection and
endpoint protection.
● Identified computer hardware and network system issues, performing
troubleshooting techniques for remediation.
● Facilitated best user experience through continuous support, training
classes, webinars, improvements and communication of system
changes.
● Analyzed network security and current infrastructure to assess areas
in need of improvement and develop solutions.
● Interviewed, hired, trained and mentored 5 staff by coaching daily,
leading performance reviews and offering constructive feedback.
● Part of several property committees to enhance operations, safety, and
profit
● Responsible for overseeing the audit team in the Accounting
Department and train and restructure the audit team to enhance
efficiency.

Aruba Hilton Beach Resort & Casino - Chief Accounting Manager

Oranjestad, Aruba
04/1992 - 01/1993
● Prepared budgets, cash flow projections, cost analysis and monthly,
quarterly and annual reports.
● Analyze organizational structure to improve accounting and finance
functions for the property.
● Executed core financial processes, including vendor setup and
payment, operational expenses, administration of bank accounts and
account reconciliations.
● Trained new and existing staff members in various financial
procedures to help each prepare for job requirements.
● Ensured compliance with established internal controls and policies.
● Streamlined daily reporting information entry for efficient record
keeping purposes.
● Implemented updated production, productivity, quality and customer
service standards to improve company financial standing.
● Implemented budget and expense controls and financial policies by
analyzing income and expenditures.
● Managed accounting operations, including journal entries, collection
efforts, reconciliations and payroll processing.
● Partnered with auditors on annual audits and realized compliance
with governmental tax guidelines.
● Tracked all expenses and inventory purchases against budget
guidelines.
● Performed departmentsl audits on wide variety of internal operations.

Aruba Hilton Beach Resort & Casino - Assistant Front Office Manager
Oranjestad, Aruba
08/1991 - 04/1992
● Encouraged and mentored employees to boost performance and
remove process inefficiencies.
● Enhanced revenue and gross profits by eliminating waste and
maximizing customer satisfaction.
● Protected staff and customers and minimized legal issues by quickly
resolving safety issues.
● Interacted with customers professionally by phone, email or in-person
to provide information and direct to desired staff members.
● Managed office inventory by restocking supplies and placing purchase
orders to maintain adequate stock levels.
● Provide training to staff
● Manage Departmental Meetings
● Ensure that all standard operating procedures were implemented and
adhered to.
● Assist at the Front Desk with basic Front Desk tasks such as checking
in, checking out, and assist customers
● Acted as point of contact for vendor collaboration for contracted
services.
● Drafted employee work schedules to fill coverage gaps.
● Trained new-hires on Front Office procedures to better service
customers.
● Completed monthly and quarterly statistical and revenue reports for
senior management.
● Served as floating manager-on-duty, MOD, to cover shift shortage.

Aruba Concord Hotels & Casino - Systems Analyst

Oranjestad, Aruba
11/1988 - 08/1991
● Resolved or escalated problem tickets to resolve user issues.
● Performed system analysis, documentation, testing, implementation
and user support for platform transitions.
● Organized system infrastructure documentation and operating
procedures, strengthening controls and enhancing overall
performance.
● Diagnosed, troubleshoot and resolved network and system problems.
● Maintained and administered computer networks and environments,
including computer hardware, software and applications.
● Provided end-user support on system operation and troubleshooting.

Aruba Concord Hotel & Casino - Night Audit Supervisor

Oranjestad, Aruba
05/1987 - 11/1988
● Effectively communicated with clients about payment needs and kept
updated, detailed and accurate ledgers.
● Swiftly responded to room requests and other inquiries made via
establishment website, email or phone.
● Welcomed each new arrival pleasantly and confirmed reservations and
identification and offering assistance with open-ended questions.
● Confirmed relevant guest information and payment methods to
prevent fraud.
● Updated customer accounts with add-on room charges, including mini
bar use and room service bills.
● Reported facility and room maintenance problems to appropriate
personnel for immediate remediation.
● Promptly answered multi-line phone system and greeted callers
enthusiastically.
● Liaised with housekeeping and maintenance staff to address requests
and complaints made by guests.
● Protected guest valuables with main safe or in individual boxes to
maximize security.
● Calculated billings and posted charges to room accounts, reviewing all
charges with guests at checkout.
● Maintained financial accuracy by collecting deposits, fees and
payments, processing changes and issuing receipts.
● Supervised 3 night auditors and provided constructive feedback that
boosted morale and led to increase in employee retention.
● Used HIS PMS to process reservations, check-ins and check-outs.
● Explained details regarding property, including restaurants, pool area,
spa and fitness center to acclimate patrons to resort environment.
● Kept accounts in balance and ran daily reports to verify totals.
● Volunteered to help with special projects, assuming a variety of tasks
and duties.
● Politely welcomed arriving guests, providing room keys and
information on amenities and policies.
● Reviewed checklist on daily basis and planned shift accordingly.
● Trained and mentored staff on procedures, service standards and
productivity strategies.

Aruba Concord Hotel & Casino - Front Desk Night Auditor

Oranjestad, Aruba
07/1986 - 05/1987
● Protected guest valuables with main safe or in individual boxes to
maximize security.
● Updated customer accounts with add-on room charges, including mini
bar use and room service bills.
● Kept accounts in balance and ran daily reports to verify totals.
● Balanced hotel accounts and resolved discrepancies.
● Greeted guests at front desk and engaged in pleasant conversations
while managing check-in and check out process.
● Ran daily, weekly and monthly reports to close day and meet
objectives.
● Performed nightly updates to room charges and rates.
● Explained details regarding property, including restaurants, pool area,
spa and fitness center to acclimate patrons to resort environment.
● Reviewed checklist on daily basis and planned shift accordingly.

Aruba Concord Hotel & Casino - Cashier

Oranjestad, Aruba
08/1984 - 07/1986
● Counted cash in register drawer to balance register at beginning and
end of shift.
● Reconciled cash drawer at start and end of each shift, accounting for
errors and resolving discrepancies.
● Checked bills with counterfeit pens and examined coins to spot and
refuse foreign currency.
● Processed POS transactions, including checks, cash and credit
purchases or refunds.
● Resolved issues with POS systems, card readers and receipt printers to
prevent customer delays.
● Reviewed and resolved differences between accounting information
and cash drawer.
● Kept drawers accurate, current and secure by checking bills for
counterfeit markers, storing large bills and keeping adequate change.
● Arranged paper and electronic payment records to maintain
well-organized fill systems and record keeping compliance.