Republic of the Philippines
Department of Education
NATIONAL CAPITAL REGION
SCHOOLS DIVISION OFFICE QUEZON CITY
LEARNING ACTIVITY SHEETS FOR TLE GRADE 9-FRONT OFFICE
Learning
TLE Quarter: First Quarter
Area:
Lesson No.: 1 Date: Day1
Learning 1.1 Explain basic concepts in Front Office Services (FOS)
Competency: 1.2 Discuss the relevance of the course
1.3 Explore opportunities for a career in FOS
Grade &
Name:
Section:
I. Topic: Introduction to Front Office Services (FOS)
II. Objective(s): At the end of the lesson, learners should be able to:
1. Define Front Office Services and explain its significance in the lodging industry.
2. Discuss the relevance of studying FOS as a career option.
3. Identify possible career opportunities in Front Office Services.
III. Lesson Proper:
A. Introduction to Front Office Services
Definition: Front Office Services refer to the department in a lodging establishment
(like hotels, resorts, inns) that interacts directly with guests from the moment they
arrive until their departure.
Functions: Handling reservations, guest registration, check-in/check-out procedures,
information services, billing, and guest relations.
Importance: As the first and last point of contact, FOS shapes the guest’s entire
experience and reflects the quality of the establishment.
B. Basic Concepts in Front Office Services
Roles and Responsibilities:
o Greet and welcome guests.
o Managing reservations and room assignments.
o Handling guest inquiries and requests.
o Coordinating with other departments (housekeeping, maintenance, food and
beverage) to ensure a smooth guest experience.
Essential Skills:
o Communication and interpersonal skills.
o Problem-solving and conflict resolution.
o Computer literacy for using property management systems (PMS).
C. Relevance of the Course
Understanding FOS is essential for anyone aspiring to join the hospitality industry, as it
builds foundational skills in guest service and management.
FOS professionals represent the establishment’s brand and image to guests.
D. Career Opportunities in Front Office Services
Front Desk Agent/Receptionist
Reservation Agent
Guest Service Representative
Concierge
Night Auditor
Front Office Supervisor or Manager
IV. Activity 1: Concept Mapping
Directions:
In a short bond paper, create a concept map that connects the main Front Office Services to
the guest experience. Include elements like guest registration, room assignments, reservation
management, and guest relations. Submit your concept map to the teacher for review. Follow
the example provided below. You may also add photos for each branch to show your
creativity.
Concept Map Example: Housekeeping Department (text-based concept map)
Housekeeping Department
|
------------------------------------------------------------------------------------------------------------
-
| | | |
Room Cleaning Laundry Linen Management Guest
Requests
| | | |
Daily cleaning Washing, Inventory, Extra pillows,
(beds, floors & ironing & allocation to towels, and
bathrooms) folding guest rooms room
amenities
|
Lost & Found
|
Handling guest items left behind
|
Coordination
|
Communicates with the Front Office for guest arrivals and departures
Explanation:
Central Node: Housekeeping Department
Branches: Main functions like Room Cleaning, Laundry, Linen Management, and Guest
Requests.
Sub-branches: Additional details explaining specific tasks under each function, such
as daily cleaning tasks, handling lost and found items, and coordinating with the Front
Office.
Link to Other Departments: Demonstrates coordination with the Front Office to
ensure smooth operations, including timely check-in and check-out, room readiness,
and guest satisfaction.
B. Reflections: Answer in complete sentences.
1. Why is Front Office Services known as the “face” of the hotel?
________________________________________________________________________________________
________________________________________________________________________________________
2. Which Front Office career role interests you the most, and why?
________________________________________________________________________________________
________________________________________________________________________________________
Writer:
JOCELYN A. NICART
Teacher II
Validator:
GLADYS C. PADOR HELEN N. FLORA
HT VI, TLE Education Program Supervisor
