CUSTOMER SATISFACTION ON MICROSOFT SOFTWARE

1. What version of Microsoft do you own?

version Cumulative Frequency Valid 2010 2007 2003 Total 39 35 6 80 Percent 48.8 43.8 7.5 100.0 Valid Percent 48.8 43.8 7.5 100.0 Percent 48.8 92.5 100.0

2. How long have you been a Microsoft customer for?

time Cumulative Frequency Valid 1 2 3 4 5-10 >10 Total 29 27 8 8 6 2 80 Percent 36.3 33.8 10.0 10.0 7.5 2.5 100.0 Valid Percent 36.3 33.8 10.0 10.0 7.5 2.5 100.0 Percent 36.3 70.0 80.0 90.0 97.5 100.0

3. How did you purchase your Microsoft Product?

purchase_site Cumulative Frequency Valid website in a store pirated Total 8 37 35 80 Percent 10.0 46.3 43.8 100.0 Valid Percent 10.0 46.3 43.8 100.0 Percent 10.0 56.3 100.0

4.How satisfied are you with the Microsoft Software you are using?

satisfaction_level Cumulative Frequency Valid Extremely satisfied Satisfied nuetral Total 35 27 18 80 Percent 43.8 33.8 22.5 100.0 Valid Percent 43.8 33.8 22.5 100.0 Percent 43.8 77.5 100.0

5.How likely are you to recommend Microsoft to a friend or colleague?

recommendation Cumulative Frequency Valid Extremely Likely to recommend Likely to recommend Neutral Total 1 2 80 1.3 2.5 100.0 1.3 2.5 100.0 97.5 100.0 77 Percent 96.3 Valid Percent 96.3 Percent 96.3

6.Please rate Microsoft on how easy it is to use?

ease_to_access Cumulative Frequency Valid Extremely easy to use 80 Percent 100.0 Valid Percent 100.0 Percent 100.0

7. Please rate Microsoft on how STABLE it is (does not crash)?

stability Cumulative Frequency Valid Extremely stable Very stable Average Not very stable Total 44 26 7 3 80 Percent 55.0 32.5 8.8 3.8 100.0 Valid Percent 55.0 32.5 8.8 3.8 100.0 Percent 55.0 87.5 96.3 100.0

8. Please rate Microsoft on how BUG FREE it is?

bug_free Cumulative Frequency Valid Extremely bug free Very bug free Total 79 1 80 Percent 98.8 1.3 100.0 Valid Percent 98.8 1.3 100.0 Percent 98.8 100.0

9. When did you last call tech support to resolve a problem with the Microsoft product you are using?

technical_support Cumulative Frequency Valid In the past 1 Month In the past 6 Months In the past 1 Year More than a year I've never called tech support Total 5 19 25 16 15 80 Percent 6.3 23.8 31.3 20.0 18.8 100.0 Valid Percent 6.3 23.8 31.3 20.0 18.8 100.0 Percent 6.3 30.0 61.3 81.3 100.0

DEMOGRAPHIC QUESTIONS:

Age:

age Cumulative Frequency Valid 20-30 30-40 >40 Total 32 40 8 80 Percent 40.0 50.0 10.0 100.0 Valid Percent 40.0 50.0 10.0 100.0 Percent 40.0 90.0 100.0

Gender:
gender Cumulative Frequency Valid female male Total 42 38 80 Percent 52.5 47.5 100.0 Valid Percent 52.5 47.5 100.0 Percent 52.5 100.0

Profession:
profession Cumulative Frequency Valid student working Total 41 39 80 Percent 51.3 48.8 100.0 Valid Percent 51.3 48.8 100.0 Percent 51.3 100.0