Festus <festusdes@gmail.

com>

(no subject)

Mitchell Willbert <mitchellwillbert@gmail.com> Wed, Jun 4 at 8:28 AM

To: <festusdes@gmail.com>

---------- Forwarded message ----------

From: Suzette Fox via CareerBuilder <1334775C922002046D7438281BD349EA@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:20:51 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Suzette Fox
Email: suzettef39@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANP5C86YRCNS1R09KXK&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Suzette Fox
Email: Suzetteafox@gmail.com

Professional Summary____________________________________________________
Experienced Customer Service, Human Resource, Office Management as well as Move-In Coordinator,
Mobile Phlebotomist, Home Health Aide, Warehouse, Transportation. Professional, with excellent
interpersonal and communication skills. Proven ability to solve problems with positive results.
Responsible and effective at working independently and as a part of a team.

Areas of Expertise_______________________________________________________
Office Manager: Coordinate and educate employees' of company benefits, inputting hours, distributing
and troubleshooting problems with payroll, coordinate and mentor associates through job training,
facilitate new hire orientation, coordinate events to build employee morale, comply and enforce
company rules and procedures, proficiency with Microsoft word and outlook. Phlebotomist: draw
patient's blood, assemble equipment i.e. tourniquet, needles, tubes, gauze, alcohol pads, according
to requirements for specified tests or procedures. Certified Home Health Aide: Escort clients to
doctors' appointments and errands. Hair care, mouth care, prepare and serve meals, assist with
exercise (R.O.M), assist with transfer from bed or chair to bathroom, bed or chair to commode,
assist with bath and showers, maintain a clean and safe environment, and always attentive to my
clients. Warehouse: receiving line, packing, stowing, problem solver. Transportation: Transport
passengers to and from their destination safely and in a timely manner.

Work Experience________________________________________________________

Door Dash - 03/23 - 11/23

Delivery

Warehouse Clerk
Various Position 01/2022- 03/2023
Amazon - Charlotte, NC
Worked on a fast pace receiving line, prep merchandise to be shipped to various warehouse to be
stowed or shipped to customers. Always attentive, prompt on duty, at all times.

Uber
Driver 08/2016 - 12/2021
Transport passengers to and from their destination on time and safely. Kept a very clean car at all
times, very polite and personable to my passengers. Rating is always in the range of 4.89-5.00 which
qualified me for VIP status.

Warehouse Clerk
Various Position 06/2015 - 06/2016
Amazon - Robbinsville, NJ
Worked on a fast pace receiving line, stowing merchandise in its prospective places. Problem solver
for stowing department. Always attentive, prompt on duty, top rating at all times.

Certified Home Health Aide

Home Health Aide: 6/2013 - 1/2016
Rescare - Flemington, NJ and Princeton Care - Princeton, NJ
Escort clients to doctors' appointments and errands. Hair care, mouth care, prepare and serve meals,
assist with exercise (R.O.M), assist with transfer from bed to bathroom, bed or chair to commode,
assist with bath and showers, maintain a clean and safe environment, always attentive to my clients

Certified Phlebotomy Technician

Mobile Phlebotomist 2/2012 - 2/2014
Aculab - East Brunswick, NJ
Ensure patient identification and medical privacy, show empathy and great concern, transport
specimen and ensure timely delivery to lab, assist with centrifuging specimens in lab, work in
harmony with other phlebotomist.

Certified Phlebotomy Technician

Clinical Internship: 12/2011 - 12/2011
Robert Wood Johnson Hospital - Hamilton, NJ
Ensure patient identification and medical privacy, show empathy and great concern, transport
specimen and ensure timely delivery to lab, assist with centrifuging specimens in lab, work in
harmony with other phlebotomist.

Human Resource Manager

2/2008 - 6/2009
Wal-Mart - Hamilton, NJ
Responsible for associate payroll, educate and coordinate company benefits, coordinate and mentor
associate through job training, coordinate hiring, facilitate new hire orientation, managed
associate files, coordinate events to build employee morale

Move In Coordinator, Office and HR Manager

1/2006 - 2/2008
Carteret Senior Living - Elizabeth, NJ
Responsible for client move-in, assist potential clients' with NJ state benefits (Medicaid waiver),
distribute and trouble shoot errors with payroll, coordinate and educate employees' of company
benefits, facilitate new-hire orientation, coordinate events to build employee morale.

Child/ren and Elder Care

Companion: 9/1992 - 6/2002
Various Family - New Jersey
Responsible for clients daily care, prepared meals, assist with daily hygiene, coordinate social
activities, administer medication and assist with physical therapy (for elder care), coordinate and
transport to and from doctor appointments.

Education____________________________________________________
Carapichaima Senior Comprehensive High School, 1991
High School Diploma
Berkel Training Institute, 2011
Patient Care Technician - CPT Certified Phlebotomy Technician
Firstat, 2014
Certified Home Health Aide

---------- Forwarded message ----------

From: Brett Collier via CareerBuilder <704533FA9CA26943B626E880FACE9E53@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:22:59 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Brett Collier
Phone: 7705265282
Email: bvcollier@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJQ1435ZZKVHQMLWQ8N&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Brett Collier
Alpharetta, Georgia
Phone: 404 -883-1191 / 618- 830-4346
bvcollier@gmail.com

SUMMARY OF QUALIFICATIONS
Highly organized, analytical professional with superior goal setting, decision-making, and
problem solving skills. Solid reputation for having positive impact on both internal and
external support and overall productivity and accuracy. Adept in research and reporting,
training and development, office management and accounting and collecting. Keeps pace with
changes in various industries and evolving needs. Strong ability to identify, develop and
sustain a network of people and other resources for task resolution. Able to execute strategic
billing strategies in a methodical approach. Retired Professional touring jazz musician. Excel
training Expert.

PROFESSIONAL EXPERIENCE

COMMISSIONS INC- VACO 12/16 - current

Billing Analyst Real Estate tech Company (Contract position)

Advise on billing products and educate customers on pricing.
Confirm to real estate RESPA and MLS billing requirements
Onboarding and launching new clients including initial billing and welcome letter
Analyze products and make appropriate billing solutions including prorate, product addition
and reconciling product mis-match
Analyze future products and reconcile billing discrepancies including switching out
grandfathered or outdated products
Utilized and develop excel spreadsheets, pivot tables for appropriate mass reporting and bill
scheduling
Analyze and reconcile billing service tickets
Credit Card and Check payment management
Calculate appropriate fees and products and directly educate clients on billing when adding
and deleting appropriate products
V-look up appropriate clients and company data to provide accurate location and customer
specific invoicing
Manage all partner accounts, billing $4,337,834 in April. Average billing 4-7 million monthly

ROLLINS- 8/16 -12/16

Billing Analyst (Contract Position)

Analyze Market and bill services on appropriate dates
Reconcile and Upload invoices in company portals
Report services provided and billing to clients
Analyze future products and reconcile billing discrepancies including switching out
grandfathered or outdated products
Utilize and develop excel spreadsheets, pivot tables for appropriate mass reporting and bill
scheduling
Develop and send invoices using templates and manual creation
Credit Card and Check payment management
Calculate appropriate fees and products and directly educate clients on billing when adding
and deleting appropriate products
Account manager for Corporate locations such as Kohls, Bank of America, Home Depot etc
Managed 18 million in monthly billing
RICOH AMERICAS - Atlanta, Georgia 2010- 6/16

Billing & Collections Specialist/ Fed Accounts

Oracle based billing. Utilized Oracle for Reconciling, Credit memos, Bill exports.
Run reports, create macros, Compile data, and change values in database to reflect accurate
spreadsheet
Comprehensive extensive review of all records for accuracy, maintaining checks and balances
Work with Federal employees to manage and submit accurate invoicing for US Senate , VA
Hospitals and The House of Representatives
Responsible for accurate and timely customer billing utilizing knowledge of company products,
processes and internal resources. Provides a high level of customer service to internal and
external customers by demonstrating prompt and thorough attention to issues and requests.
Establish and maintain customer and coordinator communication
Acts as liaison with customer and participates in cross-functional activities to support
invoice production Identifies unusual trends/patterns and communicates these to Supervisor
and/or Manager
Educates cross-functional users on invoicing data quality requirements
Responsible for invoicing in a timely manner in accordance with customer requirements and
department goals.
Performs quality control checks to verify accuracy of invoices prior to customer presentment
Ensures invoices are progressed internally, in a timely manner
Reconciles invoices in accordance with company policy and resolves variances prior to customer
presentment
Distributes invoices as appropriate, by mail, email, web and other electronic methods
Uses manual data entry and/or automated programs to submit invoices in customer and
third-party procurementsites.
Ensures resolution of issues related to day-to-day invoice processing
Update documented customer requirements and process changes
Completes special projects as assigned by Supervisor and/or Manager
Can effectively cope with change and shift gears comfortably
Executes computer tasks as assigned to ensure compliance and business continuity
Works with Billing teams to resolve discrepancies in billing information

INSIGHT GLOBAL/VERIZON BUSINESS - Atlanta, Georgia 2009 (8 months)

Customer Service Rep (temporary position)
Research data to ensure billing
Compile data, and change values in database to reflect accurate information
Tedious and comprehensive extensive review of all records for accuracy

LAND OF PROMISE/EZEKIELS VALLEY/ MISSIONARY BAPTIST CONVENTION - Atlanta 2007 - 2008

Program Director/
On site director for facility
Market, Invoice and created grants for non profit
Taught classes and developed recidivism procedures for clients
Managed homeless population and staff
Toured Georgia performing with choir and soliciting funds
Created billing spreadsheets for all facilities
ADECCO-Verizon Wireless - Atlanta, Georgia 2007 - 2008
Analyst
Analyze Onstar market needs via spread sheets and pivot tables.
Download reports ,analyze, order and provide TNI
Create and maintain spreadsheets documenting current inventory, activations and forecasts.
VERIZON WIRELESS - Alpharetta, Georgia 2000 - 2005
POC Employee Account
Executive account management, bill analysis, equipment ordering, and monitoring service
levels.
 Responsibilities include handling employee escalations, providing customer service, marketing,
sales, and management.
Handled team escalations in supervisory function.
New Employee training.
Team Lead - Activations
Managed Activation Service Agents.
Customer service, customer correspondence, and led special projects.
Directed inbound and outbound call activities.
Performed call monitoring and provided feedback, accomplished and maintained 90% service
level.
Conducted training class, monitored and evaluated team of 30+ temporary employees interspersed
with permanent personnel

AT & T TELECOMMUNICATIONS - Atlanta, Georgia 1996 - 1998

Customer Sales & Service Representative
Provided account maintenance and account balance information.
Assisted with sales of new products, which included Internet, and wireless paging service.
Managed winning sales team in national sales competition four consecutive months.
CHARTER WINDS MENTAL HEALTH HOSPITAL - Athens Georgia 1993-1995
Mental Health Associate
Monitored patients, conducted counseling sessions Developed treatment plans with staff

EDUCATION
UNIVERSITY OF GEORGIA - Atlanta, Georgia 1988 Bachelor of Arts Psychology Degree
ERENCES
Verdery Trimmer: Commissions Inc Billing Manager 404-218-4265
Angela Grays-Brown Rollins Billing Manager 770-220-6022
Triisha Penamen Ricoh Billing Analyst 404-427-6046

---------- Forwarded message ----------

From: Miles Sylver via CareerBuilder <6D0800A03A2C13243D171B31550AC7B8@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:14:32 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Miles Sylver
Phone: +1 216-338-6322
Email: milessylver@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANL3YB6LBL2JKKQXVNG&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Miles Sylver
milessylver@gmail.com | Shaker Heights, OH, 44122, US | +1 216-338-6322

WORK HISTORY

Returns Associate at Walmart

06/2023 - 12/2023 (1 year)
EDUCATION

Charles.F.Brush HighSchool
Graduated 2022
High School in General Studies

---------- Forwarded message ----------

From: Kyle Lake via CareerBuilder <F3AD469ECC4B95AAF34263BDC4219FF3@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:20:47 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Kyle Lake
Phone: 443-745-9121
Email: kwlakellc@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANP1PJ69SKX1Y3WNMQ5&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Kyle William Lake
3104 Edgewood Avenue
443-745-9121
KWLakeLLC@gmail.com

EducationDate of Birth: Sensitive information was removed

Overlea High School-Kenwood Avenue, Rosedale, MD 21237
09/2001-05/2005
Diploma received

HCC Harford Community College

3 years of electrical theory and master limited licensing for MD

Work Experience
KW Lake , LLC/Landmark Roofing-Independ. Insurance Inspector/Adjustor
2021-present

* Currently Owner of KWLake, LLC as an insurance specialit with % star rated and master elite
contractorLandmark Roofing , voted best roofer in Maryland for 5 years and counting
.

* Roof inspections for wind and storm damage and consulting homeowners on homeowners
insurance policy and claim process to file for adjustor to agree and approve the claim in
order to progress with the roof replacement.

* Upon completion, supplemental request for the insurance estimate to close out the claim and
collect 35% of profit once completed.

Baltimore County Public Schools-CMV truck driver/Electrician

2013-2021

* Obtained CDL A with Tanker Endorsement and Passenger Endorsement

* Commercial truck driver also personal diesel mechanic as fit for the daily job requirements as
well as full Operation of various equiptment/machinery/vehicles i.e. Tractors, Sandpro, Front
Loader, Skid Loader,Kubota, Toro, Tractor-trailer and tankers all throughout time with BCPS.

* Beginning in my 6th year I transferred to Electrical Facilities Maintenance and contruction

I was a licensed and certified electrician for the remaining 3 years I was employed
with BCPS. Performed all maintenance and contruction related to electrical duties throughout
the county of Baltimore and also was the driver for transporting all machinery and equiptment
using flatbed trailer being the only electrician with a Class A CDL and as well as trenching
with said equiptment operating the mini excavator. Jack of all needs by the end of my tenure.

DIRECTV-Satellite Service/Installation Technician-Hanover,MD

August 2012-October 2013

* Install and Troubleshoot Satellite Broadcasting/Telecommunications Home Network

* Ability to read wire diagrams/cabling diagrams and utilize fast decision making on
residential/commercial homes and buildings as my own supervision.

IBEW-L.U.24 Electricians , Baltimore, MD

April 2011-May 2012
* Electrician's Apprentice, Commercial/Construction, All fundamental electrical work in a
commercial setting. Experience with high/low voltage. Worked under journeyman/mechanic
electrician.
* Ability to read schematics and blueprints.
* Ability to calculate Resistance,Voltage,Amperage,Wattage etc. via electrical testing.
Whitmore Group/Whitmore Print & Imaging/Direct Mail & Fulfillment Center, Baltimore, MD September
2005-February 2011
* Machine Operator-Bindery, Heidelberg Stitchmaster 350, Troubleshooting, Maintenance, Repair,
Set-up, Operate a high-production-assembly-line bindery machine. 4 years
* Direct Mail Operator Apprentice-Mail dept., Mail Inkjet (addressing machine), Mail sorting,
grouping postal zipcodes before packaging for delivery to the USPS. 2 years
* Fulfillment/Inventory and Order Picker-Fulfill ment dept., Basic
Warehouse/Shipping/Manufacturing, Pick, Palletize, Package Shipping Orders and utilize UPS
Worldship/FedEx to ship to client. (6 years,daily additional duties beginning with start of
employment with Whitmore)

Certifications/Achievements
* H & E Equip. Services-Operator and Safety Training Course-CERTIFICATE OF COMPLETION-Z80/19'SCISSOR-
ARTICULATOR,
Instructor: T.G. 5/1/13 exp.
* United Rentals-Operator Instructional Program-CERTIFICATE OF COMPLETION-SCISSOR19/30-ES, Instructor:
Chris Tankersley 3/20/13 exp.
* Forklift Certification-J.J. Keller & Associates-Completion of Forklift training
program-INSTRUCTOR Herbert Morris-7/25/13
* CDL Class A with Tanker Endorsement (Airbrake and combination vehicle)- BAlto. County Public
Schools CDL training-10/17/2023exp.
* MHIC salesperson license

Skills/Qualities
* Leadership skills
* Bi-lingual-Korean/English
* Mechanically Experienced
* Forklift Experienced
* Young/Healthy/Athletic
* Computer Skills
* Certified on various construction equiptment
* Insurance Specialist
* Small Businesss Owner
* Diesel mechanic

REFERENCES
Barbara Edwards/Business & Personal/BCPS employee-(410)790-0208
Mark Marshall/Businesss/Former Forman/Whitmore Group(410)615-9647
Steve Converse/Business/Former Supervisor/WhitmoreGroup-(410)736-2296
John Cuda/Business/Former Journeyman/IBEW LU24-(443)956-5050
Christopher Bucci/Business/Manager of Insurance Dept.(410)370-0774

---------- Forwarded message ----------

From: JESSICA HARGROVE-CORDERO via CareerBuilder <9EFB0116E2CB6125919397A60F43F
EA0@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:12:05 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: JESSICA HARGROVE-CORDERO
Phone: 9153291359
Email: JBHC707@yahoo.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJH3DT5W570NXBHYLRG&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Jessica Hargrove-Cordero

1455 S. Crane Avenue, Odessa, Texas 79763

jbhc707@yahoo.com
(915) 329-1359

PROFESSIONAL EXPERIENCE

SCHLUMBERGER, Odessa,Texas 03/01/2019 to 02/28/2020

Dispatcher/Facilities Foreman

*Receive and answer emergency and non-emergency calls

*Maintained security at yard's location

*Create Radiation Shipping Papers for Drivers

*Assemble Radiation Source Binders

*Verify Radiation Sources attached to POD units

*Contact Field Crews for assignments to various locations

*Maintain PPE stock to allocate to authorized personnel

ACS/SPRINT, El Paso, Texas 01/01/2007 to 09/07/2008

Customer Service Representative, Quality Assurance Representative, Supervisor, Trainer

*Resolve issues and answer questions of customers regarding

services, procedures, and products

*Prepare, maintain and submit reports pertaining to Quality Assurance

Attendance, Agent Evaluations, and Coaching

 *Supervise and coordinate activities of Customer Service Agents

*Train and manage up to fifty Agents in Soft Skills and Procedures

*Communicate to all departments as well as upper management

to resolve problems, expedite work, make recommendations

concerning staff and improvement procedures

1455 S. Crane Avenue, Odessa, Texas 79763, (915) 329-1359, jbhc707@yahoo.com

Talk Wireless, El Paso, Texas, 04/05/2005 to 12/14/2006

Supervisor

*Train and instruct employees in process and procedures

*Hire and discharge employees

*Observe and evaluate employees' performance

*Successfully handled accounts

*Resolve conflicts

*Prepare, maintain, and submit reports concerning payments

sales and inventory

Adele Neils Daycare, El Paso, Texas, 04/12/2003 to 03/23/2005

Supervisor, Accountant

*Plan and develop menus and procedures

*Issue instructions and assign duties to employees

*Handle accounts pertaining to payroll, payments and billing

Omar Bradley Elementary, El Paso, Texas 08/02/1990 to 06/01/1998

Volunteer in Public Schools (V.I.P.)

*President of Ways and Means Committee

*Supervise concessions for Fund Raising

*Coordinate and Supervise School Annual Craft Fair

*Implement I.E.P. For each Special Needs Student in PLC Class

 1455 S. Crane Avenue, Odessa, Texas 79763, (915) 329-1359, jbhc707@yahoo.com

EDUCATION

Academy of Real Estate, El Paso, Texas 02/01/2003 to 03/01/2003

Contracts, Development, Principles, Accounting

Hawaii Loa College, Kaneohe, Hawaii 05/01/1983 to 12/01/1983

General Course Study

ADDITIONAL SKILLS

*Self Motivated

*Ability to work under pressure

*Adaptability

*Conflict Resolution

1455 S. Crane Avenue, Odessa, Texas 79763, (915) 329-1359, jbhc707@yahoo.com

---------- Forwarded message ----------

From: Rachel Wilson via CareerBuilder <F8BF4FDA2A53B722CE88BF8A77761DF3@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:05:47 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Rachel Wilson
Phone: 702.750.7529
Email: rsue00@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJJ0G373PTMH5XY9BCF&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Rachel Wilson

5612 Negril Ave, Las Vegas NV 89130 | 702.750.7529 | rsue00@gmail.com Page 1 of 2

Profile
I am experienced in providing support to managers, other employees, and clients by handling a
variety of tasks to ensure that all interactions between the organization and others are positive
and productive. I am always on a path to learn and grow, have excellent interpersonal communication,
and can effectively manage my time by prioritizing tasks.

Experience
AMERIPRISE FINANCIAL, OFFICE OF ROBIN SHOEMAKER | ADMINISTRATIVE ASSISTANT JANUARY 2022 - PRESENT
* Act as receptionist, receive and screen visitors and telephone calls and direct the caller to the
proper person or personally handle the call.
* Schedule appointments, coordinate meetings, and maintain calendars.
* Use a computer to develop and manage databases and spreadsheet files; develop special report
formats; type correspondence, forms, and specialized documents from drafts, notes, dictated tapes,
or brief instructions; enter and retrieve data and prepare reports and review such reports for
accuracy and make corrections as required; proofread and check typed and other materials for
accuracy, completeness, and compliance with departmental policies and regulations; research and
assemble information from a variety of sources for the completion of forms or the preparation of
reports; conduct specific projects related to the departments assigned.
* Perform difficult, complex technical and/or specialized office support work, which sometimes
requires the exercise of independent judgment, the application of technical skills, and a
knowledge of detailed or specialized activities related to the department to which assigned.
ST. THOMAS AQUINAS CATHOLIC NEWMAN CENTER | ADMINISTRATIVE ASSISTANT
AUGUST 2019 - MARCH 2020 (COVID-19)
* Multitasking by greeting and directing visitors, operating standard office equipment, and
collating and distributing mail.
* Organize, maintain, and purge various departmental files, both physical and electronic.
* Perform a variety of office administrative details such arranging for the repair of equipment,
transmitting information, and keeping reference materials up to date.
* Contribute to the efficiency and effectiveness of the church's service to its parishioners by
offering suggestions and directing or participating as an active member of the work team.
SHADOW RIDGE HIGH SCHOOL | STUDENT AIDE ADMINISTRATIVE ASSISTANT
AUGUST 2017 - MAY 2018
* Temporary student position designed to foster written and communication skills required in an
office setting and provide confidence for students to qualify for and seek employment.
Rachel Wilson

5612 Negril Ave, Las Vegas NV 89130 | 702.750.7529 | rsue00@gmail.com Page 2 of 2

Education
UNIVERSITY OF NEVADA, LAS VEGAS | 2022 GRADUATE
* Graduated with a Bachelor of Arts in Journalism and Media Studies and Minor in Creative Writing
* Internship at Desert Companion Magazine August 2021 - December 2021
SHADOW RIDGE HIGH SCHOOL | 2018 GRADUATE
* Graduated with an Advanced Diploma and a perfect attendance record.
* Journalism Club president and editor; leader of Marching, Pep, and Jazz Bands; Theater Club
member.

Community Involvement
I have volunteered with several different charities associated with my church, including Catholic
Charities, and have participated in my church's Young Adult and Adult choirs for many years.

References
* Maureen Sisto, Pastoral Associate - St. Elizabeth Ann Seton Roman Catholic Church (702) 804.8321
* Carol Tynan, Music Ministry Assistant - St. Elizabeth Ann Seton Roman Catholic Church (702)
804.8321
* Seth Walsh, mentor (702) 887.1974

---------- Forwarded message ----------

From: James Mcewen via CareerBuilder <F224D599383F75427E1A403EEA1FBBE6@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:59:16 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: James Mcewen
Phone: +1 813-478-6348
Email: jamesmcewen53@icloud.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJH7XC5X078HY4Q7FN6&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
James Mcewen
jamesmcewen53@icloud.com | Plant City, FL, 33563, US | +1 813-478-6348

WORK HISTORY

Sanitation Worker at Toufayan Bakery Inc.

01/2022 - 11/2023 (2 years)
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
 Notify managers concerning the need for major repairs or additions to
building operating systems.
Clean and restore building interiors damaged by fire, smoke, or water,
using commercial cleaning equipment.
Drive vans, industrial trucks, or other vehicles required to travel to or to
perform cleaning work.
Follow procedures for the use of chemical cleaners and power equipment to
prevent damage to floors and fixtures.
Requisition supplies or equipment needed for cleaning and maintenance
duties.
Mix water and detergents or acids in containers to prepare cleaning
solutions, according to specifications.
Mow or trim lawns or shrubbery, using mowers or hand or power trimmers,
and clear debris from grounds.

---------- Forwarded message ----------

From: Sharon White via CareerBuilder <C7833ED96215B1DD6BE5F644D50C4825@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:05:46 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Sharon White
Phone: 5129925538
Email: mzkaye5293@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJL7WH6G0N1DSZQ9JRT&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Sharon K. White
512-992-5538
SUMMARY:
Qualified Customer Service with 20 years in fast-paced customer service and call center
environments. Personable and professional under pressure.
EDUCATION:
A.A.S., Information Technology User Customer Support, Austin Community College, 2016
Computer classes such as Computer Hardware, Microsoft 7 Windows, PC Helpdesk,
TCP/IP, Web Design Tools
Administrative Assistant, Austin Community College, 2009
CERTIFICATIONS AND TRAINING:
Administrative Assistant Certificate 2009
SKILLS:
1. Creative problem solver
2. Exceptional communication skills
3. MS Windows proficient
4. Quick learner
5. Strong client relations
6. Proficient in cash management
7. Credit card processing
8. Multi-line phone talent
EXPERIENCE:
Txtag Mar 23 - Sept 23
Call Center Representative
1. Working in a call center environment handling 60 - 100 calls daily.
2. Handling billing and payment disputes via the phone.
3. Providing strong customer service and offering solutions with automated payments.

Baylor Scott and White Jun 22 - Feb 23

Call Center Representative
1. Providing customer service over the phone in a call center environment.
2. Taking anywhere from 60-100 calls daily.
3. Providing support for medical information and insurance disputes.
4. Working with customer to schedule appointments.
Corelogic Sept 21 - May 22
Property Tax Agent
1. Helping customers with property taxes and liens.
2. Working in a call center environment handling 60-80 calls daily, both inbound and outbound.
3. Providing strong customer service and taking payments over the phone
4. Handling land and house liens.
Appleone Feb 20 - Aug 21
Call Center Rep
1. Worked with Austin Energy providing customer service.
2. Helped with billing. Starts, stops, transfer of services.
3. High water bills and high electric bills.
4. 60-80 calls daily in a call center environment.
VISA Jul 19 - Jan 20
Call Center Rep
1. Working in a call center environment.
2. Helping customers with prepaid and reloadable cards. Secure banking information.
3. 60-80-calls daily regarding payment disputes.
Novitex / Exela Jul 17 - Jul 19
Call Center Rep
1. Helped customer getting their printers and copiers.
2. Repaired by sending tech to fix them.
3. Tickets done daily would follow to end.
4. 25-50 calls daily.
Capgemini Jul 16 - Mar 17
Service Desk Analyst
1. Helping customers with password resets and other problems and other programs on their
computers.
2. Basic troubleshooting, cleared cache, and reset computers.
Workforce Solution Apr 09 - Dec 11
Clerical Aide Volunteer
1. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail
systems, and personal computers.
2. Answered telephones, directed calls, and took messages.
3. Maintained and updated filing, inventory, mailing, and database systems, either manually or
using a computer.
 4. Communicated with customers, employees, and other individuals to answer questions,
5. disseminated or explained information, took orders, and addressed complaints.
6. Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing
mail.
7. Compiled, copied, sorted, and filed records of office activities, business transactions, and
other activities.
8. Typed, formatted, proofread, and edited correspondence and other documents, from notes or
dictating machines, using computers or typewriters.
Harte Hanks Feb 05 - Oct 06
Technical Rep I
1. Entered commands and observed system functioning to verify correct operations and detect errors.
2. Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
Staffmark Oct 03 - Feb 05
Customer Service Rep
1. Answered user inquiries regarding computer software or hardware operation to resolve
problems.
2. Entered commands and observed system functioning to verify correct operations and detect
errors.
3. Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
4. Installed and performed minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
5. Maintained records of daily data communication transactions, problems and remedial actions
taken, or installation activities.
6. Read technical manuals, conferred with users, or conducted computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
Sprint Pcs Jan 00 - Dec 03
Clear Pay Specialist (Collections)
1. Verified accuracy of billing data and revised any errors.
2. Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased
or services rendered.
3. Performed bookkeeping work, including posting data or keeping other records concerning costs
of goods or services or the shipment of goods.
4. Operated typing, adding, calculating, or billing machines.
5. Answered mail or telephone inquiries regarding rates, routing, or procedures.
6. Resolved discrepancies in accounting records.
7. Typed billing documents, shipping labels, credit memorandums, or credit forms, using
typewriters or computers.
8. Contacted customers to obtain or relay account information.
9. Reviewed documents such as purchase orders, sales tickets, charge slips, or hospital records
to compute fees or charges due. Kept records of invoices and support documents.
Consulted sources such as rate books, manuals, or insurance company representatives to determine
specific charges or information such as rules, regulations, or government tax and tariff information

---------- Forwarded message ----------

From: Shaunda Fields via CareerBuilder <0B61F7A66C92EE8EE7EC5F905409EEC5@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:57:06 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Shaunda Fields
Phone: +1 803-543-9982
Email: shaundafields9@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJB2FS5WPM1WJDKHPYF&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Shaunda Fields

Columbia, SC, 29203, US

+1 803-543-9982
shaundafields9@gmail.com

Work Experience

Jun, 2019 - Mar, 2023

Laborer, Snelling Personnel Services

Read plans, instructions, or specifications to determine work

activities.
Grind, scrape, sand, or polish surfaces, such as concrete,
marble, terrazzo, or wood flooring, using abrasive tools or
machines.
Mop, brush, or spread paints, cleaning solutions, or other
compounds over surfaces to clean them or to provide
protection.
Identify, pack, or transport hazardous or radioactive materials.
Smooth or finish freshly poured cement or concrete, using
floats, trowels, screeds, or powered cement finishing tools.
Provide assistance to craft workers, such as carpenters,
plasterers, or masons.
Clean or prepare construction sites to eliminate possible
hazards.
Raze buildings or salvage useful materials.

Education

2019

West High School, High School in General Studies

---------- Forwarded message ----------
From: Cynthia Smith via CareerBuilder <A62D273AAFC87EA994105356F5B89B28@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:57:07 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Cynthia Smith
Phone: 9044420035
Email: mscynthiasmith15@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=
JANP5GG6QWTCWWKG1F5M&job_did=JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Cynthia R. Smith
4339 Flintshire Rd
Jacksonville, Florida 32208
Cell Phone:(904)442-0035

Objective: I am looking for an opportunity to use my skills, abilities and experience to become
a vital team player in your organization.

Experience 07/18/2018-Present
Southeastern Metals Company
Machine Operator-Vent Assembler, Metal Roofing
* Operate a machine that cut sheet metal and cuts out different shapes and sizes
for various vents per customer request.
* Responsible for accurate measurements of material and make minor adjustments to
machine
* Start up machine and observe operation to detect malfunction of machine
* Inspect product to ensure quality and pass it on the next department
* Remove all bad material from area and machine
* Read and sign inspection checklist daily for machine
* Operate machine in a safe manner and keep work area free from clutter
* Adheres to all company policies.

02/18/2018-07/18/2018
Axiom Staffing Group
Machine Operator-Vent Assembler

* Operate a machine that takes pre-cut sheet metal and cuts out different shapes
and sizes for various vents per customer request.
* Start machine and observe operation to detect malfunction of machine
* Inspect product to ensure quality and pass it on the next department
* Read and sign inspection checklist daily for machine
* Operates machine in a safe manner and keep work area free from clutter
* Adheres to all company safety policies

01/09/2018-01/26/2018
WIS INTL Inventory Associate
* Performed inventory counts accurately and productively on individual and
bulk items for reputable retail chains. Demonstrated basic knowledge of
addition and subtraction. Performed rechecks on items when necessary.

08/14/2017-12/29/2017
Kraft Heinz
* Inspect , pack, and ensure quality of product of filling and packaging
functions
* Starts machine and observe operation to detect malfunction of machine
* Reads production work schedule outlining sequence of work orders to be
completed
* Reviews work order to determine the size of film, tape, boxes, and other
supplies have been provided at work stations
* Tracks film to ensure that front and back are lined up properly
* Makes minor adjustments as needed, completes changeovers per production
schedule
* Operates equipment in a safe manner and keeps work area clean
* Enters all required data into IQO(Infinity QS)data base
* Adheres to all company safety policies

2009 - August 10, 2017

Wincup Plastics Inc/Cardinal Straws Jacksonville, FL
Straw Handler/Machine Operator
* Inspect and ensure quality of product
* Inventory, Cycle Counting
* Guarantee deliverance of products to customers in a timely manner
* Adheres to all safety procedures while performing job duties
1993 - 2009
Cardinal Unijax Jacksonville, FL
Senior Envelope Machine Operator
* Inspect and ensure quality of product
* Demonstrates attention to detail in all aspects of the job
* Responsible for reviewing and documenting inventory counts
* Responsible for material handling and work flow
* Adheres to all safety procedures while performing job duties

Cardinal Unijax 2007-2009

Quality Control Inspector
* Responsible for quality checks of envelopes during entire shift
* Processed job orders for reputable companies
* Removed all damaged items from line before shipping
* Read orders to determine correct logo colors, measurements ,print, bar codes ,
and the quantities of the product
* Responsible for reviewing and documenting inventory counts
* Adheres to all safety procedures while performing job duties
 * Dandee Foods -1987-1990
* Assembly Line Worker
* Inspect and pack quality frozen food products
* Removed all damaged goods from line and kept food area clean
* Responsible for material handling and workflow
* Adheres to all safety policies while performing job duties

Qualification & Skills: 1993 - Present

* Outstanding customer service skills (internal and external)
* Team Player
* 24 years of warehouse experience
* Excellent equipment operator
* Self-starter
* Able to work a flexible work schedule for years (nights and days)
* Loyal to all company mission and goals
* Committed to company mission and goals
* Demonstrates excellent oral and written communication skills
* Possesses a "can do" attitude
Education: 1994 - 1994 Jacksonville, FL
Earned GED

Feb 1999 - Sep 1999

Advanced Career Training (ACT) Jacksonville, FL
* Computer Office Specialist Diploma
* Dean List
Interest: Enjoys sewing, reading, research, music and family

References: Available upon request

---------- Forwarded message ----------

From: Moriah Light via CareerBuilder <DBA182D31FE9AE0B7F91ABBC72F1D96F@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:54:52 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Moriah Light
Phone: 206-450-3925
Email: genuinemoe@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JAJB11X6DNBXY6HZWVP1&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024
Cover Letter
------------
No cover letter submitted.

Resume
------
MORIAH

LIGHT

genuinemoe@yahoo.com | 206-450-3925 | Salem, Oregon

Summary

Positive and upbeat Customer Service Specialist bringing 30 years of customer-facing

experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.
Motivated and capable of building trust with customers to promote satisfaction, resolve
concerns and maintain long-term loyalty. Able to work alone, supervised or unsupervised
and in team or group settings.

Skills Overview

* Billing
* Appointment setting
* Account Maintenance and Management
* Creative writing
* Customer service
* Retention
* Data entry
* Filing
* Computer Science (hardware and software)
* Forms
* Receiving
* Public Speaking
* Touch typist with Average wpm 74 - 120 and 10 key
* Routing
* Dispatch
* Sales
* Shipping / Receiving
* Phones
* Employee training
* Document processing
* Internal auditing
* Leadership trained
* Workplace safety
* Learning techniques
* Innovative teaching methods
* Personalized learning plans

* Confidence building
* Activity-based learning
* Reading comprehension
* Student progress analysis
* Student motivation
* Time management
* Punctual
 * Efficient
* Editing literature
* Learning environment structures
* Records maintenance
* Records management
* Inspiring communication
* Problem-solving skills
* Adaptable nature
* Friendly and personable
* Organizational skills
* Team collaboration
* Creative thinking
* Compliance

Experience

T-Mobile | Salem, OR
Call Center Expert / SALEM, OR
07/2021 - 04/2023

* Customer Service
* Answering calls and transferring to appropriate departments when needed
* Account maintenance
* Account management
* Billing
* Payments
* Payment arrangements
* Technical Support
* Retention
* Activations
* Sales
* Ordering
* Shipment Tracking
* Disputes
* Returns
* Follow Ups
* Adhering to a strict requirement for measurements and productivity needs

* Filing for account updates, changes and corrections with appropriate department when
needed
* Other services offered within the company guidelines

Aerotek | Salem, OR
Contracted Employee / SALEM, OR
03/2020 - 07/2021

Assigned with US Foods, Hubbard OR. Duties Included:

* Reports
* Filing
* Key Assignment
* Driver delivery creation, printout and bag preparation according to assigned routes
* Organizing keys and other materials needed for the deliveries
 * Assisting drivers with calls and deliveries where needed
* Addressing issues with clocking in and driver times
* Addressing issues with route checks and departures
* Customer Service
* Driver truck assignment
* Driver Trailer assignment
* Driver route assignment

FedEx Freight | Salem, OR

Service Center Support / SALEM, OR
03/2010 - 07/2019

* Customer service - Overages, shorts and damages - Some dispatch - Some routing -
Data entry - Billing - Training - Filing - Phones - Reports - Shipping and receiving -
Creation and distribution of forms for driver and center operations
* Built strong rapport with new and existing clients to better serve customer needs
* Networked within communities to identify and capitalize on business opportunities
* Educated customers on variety of services available
* Worked with regulatory representatives to complete accurate filings and maintain
compliance
* Coordinated with freight forwarders to expedite international shipments
* Coordinated documents and bills, managed payments and responded to inquiries
* Rectified problems such as damages and shortages by collaborating directly with
vendor representatives and customers

* prepared domestic and foreign shipments in line with regulations established by

shipping companies and international customs
* Directed materials routing by preparing accurate shipping orders and bills of lading
* Stayed up to date on shipping programs and policies
* Inventoried OS&D and Yard areas every day and addressed discrepancies to maintain
record keeping validity
* Oversaw shipping and receiving activities
* Examined incoming shipments to verify quality and quantity and returned
unacceptable items to suppliers for refund or replacement
* Maintained accurate order and shipment forms and inventory documentation to
facilitate timely material flow
* Sincerely welcomed and thanked guests to demonstrate appreciation for patronage
* Evaluated claims for possible fraud, contacting appropriate department for
assistance and further investigation
* Utilized various platforms to research and compile data gathered from various sources
* Improved operations by working with team members and customers to find
workable solutions
* Provided excellent service and attention to customers when face-to-face or through
phone conversations
* Improved customer satisfaction by finding creative solutions to problems
* Demonstrated self-reliance by meeting and exceeding workflow needs

Oregon Valley Greenhouses | Aurora, Oregon

Secretary
03/2007 - 03/2010
 * Customer service - Sales Data entry - Filing - Hardware distribution - Shipping and
receiving - Phones - reports
* Received and routed incoming calls and correspondence to promote timely
communication
* Prepared packages for shipment by generating shipment invoices and setting up
courier pickups
* Managed multiple calendars and contacts within Microsoft. Completed supply
orders and
* maintained appropriate levels of office supplies
* Created and updated Microsoft spreadsheets to track customer order history and
contact information
* Coordinated communications : including taking calls, responding to emails and
interfacing with clients

* Maintained office supplies by checking stocks and placing orders.

* Verified operation of office equipment by completing preventive maintenance
requirements and calling for repairs
* Maintained organized filing system of paper and electronic documents.
* Sorted and distributed business correspondence to correct department or staff
member, reducing dropped communications and enabling faster responses to key
requests

Clark County School District | Las Vegas, Nevada

Tutor/Teacher Assistant
02/1998 - 07/2006

* Certified tutor and Certified tutor trainer as well as certified ESL tutor
and ESL tutor trainer
* Part of the adult education program
* Responsible for alternative class designed to help adults and drop outs of all ages
prepare for and pass state GED and/or proficiency testing
* Responsible for creating a fun and interesting curriculum to both hold the class
attention as well as provide necessary skills training
* Responsible for training other tutors and assigning to students based on skills and
individual needs
* Responsible for creating and overseeing ESL group and tutors assigned to it
* Responsible for providing detailed reports on progress and needs of the class, students
and tutors
* Specific class responsibilities as a tutor included: creative writing, reading
comprehension, spelling, punctuation and grammar, paragraph writing, and detailed
understanding of language composition
* Modeled and taught basic and advanced social skills, conflict management techniques
and study approaches for students and tutors
* Cleaned and organized classroom, materials, and supplies with students and tutors
for maximum efficiency
* Prepared bulletin boards, classroom materials and individual student portfolios to
support teacher plans
* Marked homework assignments, tests and special projects
* Prepared lesson materials and visual aids to reinforce lesson concepts
* Assisted teachers with instruction and provided clerical support for diverse needs
* Conducted special assessments and tutoring sessions to support individual
student needs
* Distributed and collected tests and homework to collate and prepare for grading
 * Distributed classroom materials and supplies such as pencils, paper and art
materials
* Graded assignments and tests using answer key, documented results and informed
lead teacher of students' performance
* Tutored and supported students individually and in groups of up to 15
* Collaborated with teacher to devise and implement developmentally appropriate
lessons aligning with school's philosophy and mission
* Took attendance, graded assignments, and maintained routine student records
* Assisted in development screenings to measure students' motor, language, and
emotional skills
* Contributed to positive, educational setting by delivering gentle discipline as required
under the rules of the program and promoting student success
* Attended in-services, workshops and seminars
* Managed daily attendance and reported absences and tardies to on-site Principal
* Worked with on-site Metamorphosis Program assisting in schedule, organizing and
creating workshops
* Researched, created materials/curriculum and facilitated Self Awareness Classes
* Worked with on-site Satellite Program researching and creating classes to be broadcast
via satellite networks. Classes included: Self Awareness and Food Safety

Education and Training

Community College of Southern

Nevada | Las Vegas, NV

Various Studies
Dean's list
GPA : 3.93

Literature
Human resources
Business law
Business Management
Sociology
Math
Science
Computer Science (Hardware and Software)

Page 6 of 6

---------- Forwarded message ----------

From: Jennifer Hamilton via CareerBuilder <5448FCA0B82F3F7987836A72A78E377A@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:54:54 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Jennifer Hamilton
Email: jenniferkayh34@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANP3B477P67D1YZF6N7&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
------
Jennifer Hamilton
2488 Lovvorn Road Carrollton, Ga. 30117
7069680934 | jenniferkayh34@gmail.com

Objective

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills
and knowledge appropriately.

Skills

Microsoft office Data Entry HIPAA Compliance Insurance Verification Multi-tasking

Education

Ultimate Medical Academy in Clearwater, Fl. 2021

Associate Degree in Health Sciences Medical office & Billing Specialist
GPA 3.7

Experience

Concentrix- Jacksonville, FL. 06/2021 - 03/2022

Advisor 1
Preform research using multiple documents to answer any questions the member may have.

Place over the counter orders using multiple computer programs.

Handle high call volume for inbound and outbound calls and transfers.

Maintained short hand bookkeeping notes for each account.

Complied with HIPPA and other company standards and policies.

 Fivestar Healthcare- Stockbridge, GA 11/2019 - 06/2021
Personal Care Assistant
Assist with activities of daily living, personal hygiene, mobility, and feeding.

Handle light housekeeping duties, prepare meals, and transport to locations outside the home.

Complete daily logs documenting patient condition and activities and any changes to patient care plan.

Engage individuals in action sensory stimulation to encourage postive reactions.

Provide companionship and contribute to a postive environment to enhance clients' quality of life.

Pilgrim's Pride- Carrollton, GA. 01/2020 - 05/2020

Grader
Followed company policy and ensured each part was completed properly.

Met daily production goals and followed safety guidelines.

Actively participated as a productive member of a team to move toward the completion of goals.

Complied with company standards of quality assurance and quantity control.

Stay-At-Home Parent- Carrollton, GA. 08/2012 - 11/2019

Homemaker
Provide encouragement, support, and access to activities that enable the development of skills.

Develop, manage, and maintain a budget effectively.

Coordinate and facilitate medical care, meals, and educational and social activities.

M & K Mobile Automotive Repair- Carrollton, GA. 01/2009 - 08/2012

Co-Owner / General Manager
Developed operational plans and strategies to achieve revenue and profit goals.

Maintained postive associate relations by applying fair and consistent company polices.

Scheduled appointments for repairs, performed bookkeeping functions, and received shipments.

Handled accounting and payroll needs.

---------- Forwarded message ----------

From: Carmen Planadeball via CareerBuilder <07614FEF5C358D16526CD1DC657A346D@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:52:40 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Carmen Planadeball
Phone: 321-689-1336
Email: cplanadeballpa@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANN6596W5Y22RBMHP8H&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
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CARMEN PLANADEBALL

1608 Golden Poppy Ct Orlando, FL 32824 321-689-1336 cplanadeballpa@gmail.com * *

PROFESSIONAL SUMMARY

Accomplished Sales and Customer Service Leader with over 18 years of experience. One who has SOLD
MILLIONS in Products and Services, ranging from Airline tickets, Rental Cars, Credit Cards, Cruises,
Timeshares and Real Estate. Hardworking and Dependable, who always Meets and Exceeds Company
Expectations. Passionate about Mentoring others. Leads by Example and is Fully Bilingual in both English and
Spanish.

ACCOMPLISHMENTS

Eastern Airlines, Customer Service Award 1991. Budget Rent a Car- Several Sales and Customer Service
Awards-1992-1993. General Rent A Car. MCO Orlando Sales Manager of the year 1994. Promoted to the
Eastern Regional Sales and Customer Service Manager, for Orlando, Gainesville, Jacksonville, Saint
Augustine, Atlanta Georgia, North Carolina and South Carolina. Increased Sales by 20%. Silver Lake
Resort, Sales Executive if the year 1995. Promoted to Sales Manager and later to The Director of the
Hispanic Line. Wyndham Vacation Ownership, received several Sales Awards. Promoted to Sales Manager
(TO), for Wyndham Riomar Resort in Puerto Rico. from 2009-2013. Stratmar Financial Services at the
Orlando International Airport. My team Met and Exceeded every months sales target. With my support, the
company opened a second kiosk at the Orlando Airport as well as Las Vegas Nevada, Los Angeles
California, Laguardia, New York and Hartford Connecticut.

SKILLS

Communicational and Interpersonal Skills Recruiting and Hiring

Compelling Leadership Skills Public Speaking and Presentations.
Computer Literate Negotiations Expert and Strong Deal Closer

WORK HISTORY

Realtor
Realty Hub - Orlando Florida 03/2019 - Current
Negotiated, facilitated, and managed real estate transactions.
Marketed and Sold property for clients by hosting open houses and advertising online and in print.
 Wrote listings detailing and professionally highlighting property features to increase sales chances.
Educate clients on different mortgage products. Assist with Mortgage processing and Title Closing.
Conducted comprehensive market analysis to identify opportunities for investors.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer
expectations.

Resolved client concerns related to home purchases to maintain high satisfaction ratings.

Assistant Sales Manager

Stratmar Financial Services - Orlando Florida MCO Airport. 02/2019 - 09/2022
Trained new associates in successful sales and performance strategies.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly
increasing customer satisfaction ratings.
Recruited, Interviewed, Managed and Developed Sales team of up to 25 Sales Executives.
Demonstrated exemplary customer service by engaging clients on sales floor.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into
best remedy.
Implemented mentoring program to promote positive feedback and engagement.
Employee Scheduling and Inventory Control.
Conducted Sales Executive Weekly, Monthly and Yearly Performance Reports.

Sales Manager/ Office Manager

Grand Homes Florida Realty And Management LLC - Orlando FL 04/2016 - 02/2019
Developed office policies by implementing standards and procedures to guide efficient, effective operation
of office.
Hired and Trained New Sales Agents and Managed everything related to office.
Utilized office software to maintain detailed files of company personnel and client accounts.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Produced, edited and Hosted Radio show, called La Frontera, to help promote company and Sales
Increased by 15%.

EDUCATION

Associate of Arts And Sciences : Business Management

Valencia East Campus - Orlando Florida 1996

Some College (No Degree) : Social Sciences

Recinto Universitario De Cayey University of PR - Cayey, Puerto Rico

---------- Forwarded message ----------

From: Natalia Ramos via CareerBuilder <526DEC77CB2F6C16B37C2016FFCC01F0@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 17:50:31 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.

Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F
Contact Information
-------------------
Name: Natalia Ramos
Phone: 951-289-7634
Email: n.ramos63@yahoo.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANM2R479F033P4947PT&job_did=
JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

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No cover letter submitted.

Resume
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Natalia Sepulveda

4100 Harrison Canyon Rd San Bernardino CA 92404

9512897634 * n.ramos63@yahoo.com

To work in a good professional company

environment where I can utilize and apply my
knowledge and skills to continue to advance and
grow.

Talented professional Customer Service Representative seeking to fill a good

position.

Insurance Representative

Insurance Representative Oct 2017 to July 2022

Crossroads Equipment Lease & Finance, LLC

Customer service
In charge of a specific list for expired insurance for active loans
Made outbound calls to customers daily to collect expired certificates of
insurance
Received certs through email, fax and text from customers. Made sure certs
were complete and met the insurance requirements.
Sent out emails to agents and customers when certs were turned in
incomplete.
Answered multiple phone lines and routed calls to correct departments.
Handled customers insurance claims by working closely with adjuster by
providing payof

---------- Forwarded message ----------

From: Suzette Fox via CareerBuilder <1334775C922002046D7438281BD349EA@site.careerbuilder.com>
To: Kelli Misener <kelli@redfishtaco.com>
Cc: "jjerry65148@gmail.com" <jjerry65148@gmail.com>
Bcc:
Date: Thu, 14 Mar 2024 18:20:51 -0400
Subject: CareerBuilder Job Application : Customer Service Representative
You have received an application to your job posted on CareerBuilder. You can respond to this candidate by replying to
this email.
Job Information
---------------
Job Title: Customer Service Representative
Location: US-GA-Work From Home
Job Details: http://www.careerbuilder.com/jobseeker/jobs/jobdetails.aspx?job_did=JD72JF6ZLHKHBLNGG9F

Contact Information
-------------------
Name: Suzette Fox
Email: suzettef39@gmail.com

View Candidate:
http://www.careerbuilder.com/JobPoster/Jobs/AppDetails.aspx?JobApplV2_DID=JANP5C86YRCNS1R0
9KXK&job_did=JD72JF6ZLHKHBLNGG9F&AppDate=03%2f14%2f2024

Cover Letter
------------
No cover letter submitted.

Resume
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Suzette Fox
Email: Suzetteafox@gmail.com

Professional Summary____________________________________________________
Experienced Customer Service, Human Resource, Office Management as well as Move-In Coordinator,
Mobile Phlebotomist, Home Health Aide, Warehouse, Transportation. Professional, with excellent
interpersonal and communication skills. Proven ability to solve problems with positive results.
Responsible and effective at working independently and as a part of a team.

Areas of Expertise_______________________________________________________
Office Manager: Coordinate and educate employees' of company benefits, inputting hours, distributing
and troubleshooting problems with payroll, coordinate and mentor associates through job training,
facilitate new hire orientation, coordinate events to build employee morale, comply and enforce
company rules and procedures, proficiency with Microsoft word and outlook. Phlebotomist: draw
patient's blood, assemble equipment i.e. tourniquet, needles, tubes, gauze, alcohol pads, according
to requirements for specified tests or procedures. Certified Home Health Aide: Escort clients to
doctors' appointments and errands. Hair care, mouth care, prepare and serve meals, assist with
exercise (R.O.M), assist with transfer from bed or chair to bathroom, bed or chair to commode,
assist with bath and showers, maintain a clean and safe environment, and always attentive to my
clients. Warehouse: receiving line, packing, stowing, problem solver. Transportation: Transport
passengers to and from their destination safely and in a timely manner.

Work Experience________________________________________________________

Door Dash - 03/23 - 11/23

Delivery

Warehouse Clerk
Various Position 01/2022- 03/2023
Amazon - Charlotte, NC
Worked on a fast pace receiving line, prep merchandise to be shipped to various warehouse to be
stowed or shipped to customers. Always attentive, prompt on duty, at all times.

Uber
Driver 08/2016 - 12/2021
Transport passengers to and from their destination on time and safely. Kept a very clean car at all
times, very polite and personable to my passengers. Rating is always in the range of 4.89-5.00 which
qualified me for VIP status.
Warehouse Clerk
Various Position 06/2015 - 06/2016
Amazon - Robbinsville, NJ
Worked on a fast pace receiving line, stowing merchandise in its prospective places. Problem solver
for stowing department. Always attentive, prompt on duty, top rating at all times.

Certified Home Health Aide

Home Health Aide: 6/2013 - 1/2016
Rescare - Flemington, NJ and Princeton Care - Princeton, NJ
Escort clients to doctors' appointments and errands. Hair care, mouth care, prepare and serve meals,
assist with exercise (R.O.M), assist with transfer from bed to bathroom, bed or chair to commode,
assist with bath and showers, maintain a clean and safe environment, always attentive to my clients

Certified Phlebotomy Technician

Mobile Phlebotomist 2/2012 - 2/2014
Aculab - East Brunswick, NJ
Ensure patient identification and medical privacy, show empathy and great concern, transport
specimen and ensure timely delivery to lab, assist with centrifuging specimens in lab, work in
harmony with other phlebotomist.

Certified Phlebotomy Technician

Clinical Internship: 12/2011 - 12/2011
Robert Wood Johnson Hospital - Hamilton, NJ
Ensure patient identification and medical privacy, show empathy and great concern, transport
specimen and ensure timely delivery to lab, assist with centrifuging specimens in lab, work in
harmony with other phlebotomist.

Human Resource Manager

2/2008 - 6/2009
Wal-Mart - Hamilton, NJ
Responsible for associate payroll, educate and coordinate company benefits, coordinate and mentor
associate through job training, coordinate hiring, facilitate new hire orientation, managed
associate files, coordinate events to build employee morale

Move In Coordinator, Office and HR Manager

1/2006 - 2/2008
Carteret Senior Living - Elizabeth, NJ
Responsible for client move-in, assist potential clients' with NJ state benefits (Medicaid waiver),
distribute and trouble shoot errors with payroll, coordinate and educate employees' of company
benefits, facilitate new-hire orientation, coordinate events to build employee morale.

Child/ren and Elder Care

Companion: 9/1992 - 6/2002
Various Family - New Jersey
Responsible for clients daily care, prepared meals, assist with daily hygiene, coordinate social
activities, administer medication and assist with physical therapy (for elder care), coordinate and
transport to and from doctor appointments.

Education____________________________________________________
Carapichaima Senior Comprehensive High School, 1991
High School Diploma
Berkel Training Institute, 2011
Patient Care Technician - CPT Certified Phlebotomy Technician
Firstat, 2014
Certified Home Health Aide
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