1 5 1 0 C E N T R A L AV E N U E

UNION CITY, NJ 07087

2 0 1 - 9 9 3 - 4 7 2 4 • L 0 V E LY _ 2 4 @ YA H O O . C O M

CECILIA ESTIL

OBJECTIVE
To secure a challenging position within a professional
environment where I can utilize my skills and
experience.

WORK OF EXPERIENCE

2007-2008 Amalgamated Life New

York, NY
[ A&H Claims/Benefit Analyst]
 Prepare and generate correspondence in response to
inquiries
 Review and determine eligibility and coverage on
customer and claim processing.
 Adjudicate all disability claims for payments, inquiry
or denial.
 Review and manage all pending files in a timely
manner
 Update claim system with applicable claim/patient
data.
 Perform No fault, pre-existing, and other claim
investigations.
 Perform basic system adjustment.

2005-2007 Amalgamated Life

New York, NY [Eligibility Maintenance Processor ]
 Maintain and update information into automated
billing and eligibility system.
 Issue letters to members and employers regarding
eligibility, terminations and verification of dependent’s
eligibility.
 Make appropriate adjustments in systems to correct
billing.
 Adjust system and prepare refunds and transfers due
to overpayment, terminations or cancellations.
  Answer phone and written inquiries
 Any clerical duties assigned by supervisor

2003-2005 Worldwide Flight

Services Newark, NJ [ Passenger
Service Agent/ Gate Agent ]
 Responsible for all the functions of the gate from
issuing boarding passes to re-booking and boarding
and releasing the flights while providing professional
customer service to each customer.
 Implemented pleasant customer service
 Trained new staff on the use of reservations and
flights.
 Dealt with customer service concerns and
complaints, by phone and in person

2002-2003 Bertucci’s Restaurant

Jersey City, NJ [Waitress/Hostess]

 Provided an excellent customer service

 Greeting and escorting guests to seating
arrangements
 Knowledge in proper food preparations and service
procedures
 Prepared monetary transactions and managed cash
flow
1999-2002 SNOB
International Jersey City, NJ
[ Sales Associate/Asst. Manager ]
 Implemented pleasant customer service
 Responsible for handling all cash register duties
 Recognize, price and stored merchandise
 Handled all the complaints from customer with
sensitivity.
 Handled ordering merchandise and checked
deliveries.
 Responsible for managing schedule and procedure of
6 personnel.
 Responsible of training new employees.

EDUCATION

[ 1998-2002 ] [ William Dickinson H.S ] [ Jersey

City, NJ ]
 [Graduated w/Diploma]

[ 2002-2003 ] [ Hudson County Comm. College ]

[ Jersey City, NJ ]
[Present ]

LANGUAGES

[Fluent in English and Tagalog ]

COMPUTER SKILLS & OTHERS

Computer Knowledge:

[ Windows XP/ME/98/NT/2000 ]
[ Excel MS Office XP ]
[ MS Works 6.0 ]
[ Adobe Acrobat ]
[ Internet Explorer 6.0 ]
[ Workflow ]
[ Claimfacts ( Trizetto group) ]

Others:

Ten-key pad
Typing 80 WPM
Accurate mathematical skills
Ability to meet deadlines
Strong communication skills (verbal & written)
Good judgment and decision making abilities.
Minimum of 3 years Data Entry

Reference:

Randy McArthur- 212-539-5000 (professional)

Malabika Ray- 212-539-5000 (professional )
Kimberly Gamalinda- 201-360-9752 ( personal )