Professional Documents
Culture Documents
Yvette Scott
614-674-2115
2252 Wadsworth Drive, Columbus OH 43232
ScottMYvette83@Gmail.com
Objective Desiring a position with a company that will allow me to pursue a career utilizing
my skillset and broaden my career goals.
Skills & Abilities Microsoft Word, Office, Excel, Power Point, Outlook, Internet Research, Safari,
IE/Chrome/Firefox, Ticketing (Eagle/Peregrine) Troubleshooting 45 WPM
Actively own and resolve ATM incidents that are generated via the standard
monitoring tools, working closely with ATM vendors and other internal or
external partners
Provide excellent customer service
Ensure incident documentation is well-written and easily understood and
actionable by vendors and partners
Ability to develop extensive knowledge of ATM processes and
technology learn quickly and utilize a number of supporting systems;
effectively multi-task.
Demonstrate the Shared Values and Behaviors(Service, Collaboration,
Innovation, Ownership and Integrity) when working with customers and
fellow employees to create a positive customer experience and working
environment
Operates within standard operating procedures and guidelines
February 2015 November 2014
Customer Service Representative | Fairpoint (3rd Party Staffing)
Received incoming calls from New England residents regarding their internet,
phone, and gas services troubleshooting and assisting the customer with
their direct needs.
Providing customers with information about their service
Setting appointments to for customer in relation to the services that are
needed and requested.
Using switchboard behavior to ensure that the customers are getting to the
correct line of business where agents can assist them.
Explained to customers on how to navigate through their internet systems
Selling different promotions and packages to customers to possibly receive
bundle services of ours which was gas, phone, and electric in order to
provide the best service deals possible.
June 2014 August 2011
Technical Support Agent | Funai Services
Received incoming calls from customers regarding their electronics and how
to operate them provided them will full troubleshooting tips/steps.
Performing testing on the equipment to ensure that the electronics were
working properly and running diagnostics.
Processed warranty payments from customers if any items were under the
warranty program
Performed numerous duties such as data entry and bill payments and
organizing files and tracking paperwork of businesses.
2
References Jerrica Baker
Operations Sr. Specialist I | JPMorgan Chase
614-517-9638
Pamela Jackson
Operations Sr Specialist I| JPMorgan Chase
614-284-8852
Paul Hughes
Operations Sr Specialist II | JPMorgan Chase