RAKESH GAIKWAD

OBJECTIVE TO SECURE A CHALLENGING POSITION WHERE I CAN CONTRIBUTE MY SKILLS TO ACHIEVE

PERSONAL AS WELL AS ORGANIZATIONAL GOAL.

SKILLS & ABILITIES I AM A HARD WORKING INDIVIDUAL. MY STRONG POINTS ARE I AM A SELF & QUICK
LEARNER. I HAVE EXPERIENCE IN WORKING ON MULTIPLE TECHNOLOGIES THEREFORE
ACHIEVING GOALS IS REALLY A CAKE.

EXPERIENCE HCL TECHNOLOGIES PVT LTD.

2019-Till Date
Client : Deutsche bank

Senior System Admin Analyst

I HAVE APPROXIMATELY MORE THAN 2 YEARS OF EXPERIENCE WORKING WITH HCL
TECHNOLOGIES PVT. LTD. AND THE ROLE I AM WORKING AS SENIOR SYSTEM ADMIN
ANALYST. I HAVE WORKED ON MOST OF THE TECHNOLOGIES PROVIDED BY HCL TO OUR
CLIENTS.

MY CURRENT ROLES INCLUDES BELOW RESPONSIBILITIES.

• MANAGING ASSET INVENTORY OF EAST & WEST REGION & ITS DAILY UPDATING ON ASSET TOOL.
• INSTALLING AUTHORIZED SOFTWARE TO LAPTOPS AND DESKTOPS AS PER COMPANY POLICY
USING SOFTWARE DEVELOPMENT TOOLKIT (SDK).
• MONITORING SERVICE NOW (TICKETING) TOOL.
• MS OUTLOOK ALL APPLICATION AND WEB MAIL MANAGED AND SUPPORT.
• HARDWARE AND NETWORKING SUPPORT TO DESKTOP, LAPTOP, & WORKSTATIONS.
• SYSTEM REBUILDING AS PER DOMAIN CREATED SETUP.
• APPLICATION SUPPORTS LIKE SERVICE LINE EXPRESS.
• SUPPORTED, MANAGED AND MONITORED TROUBLE TICKETS & ENSURE CORRECT ESCALATIONS
AGAINST SLA’S.
• WORKING ON THE AV REPORT AND THE UPDATE TO INFRA TEAM ON DAILY BASIS TO REDUCE THE
VOLUME OF NON-COMPLIANCE.
• GIVING REMOTE SUPPORT TO ALL COUNTRY USERS’ LOCATIONS VIA TELEPHONIC, REMOTE
DESKTOP OR TEAM VIEWER.
• HARDWARE FAULT DIAGNOSIS & ISOLATION ON DESKTOPS / LAPTOPS / WORKSTATIONS/
SERVERS.1ST LEVEL OF SUPPORT ON UNDER WARRANTY / NOT IN AMC ASSETS (NECESSARY
SPARES & SUPPORT TO BE PROVIDED BY RESPECTIVE 3RD PARTY SUPPORT VENDOR).
• PART AS BATTERY,RAM,HD,MOTHERBOARD,SMPS,CMOS ETC
• OS SUPPORT ON WINDOWS 7, WINDOWS 10 IMAC & OTHER SYSTEM SOFTWARE SUPPORT.
• CONFIGURE / TROUBLESHOOT NETWORK CONNECTIVITY OF MACBOOK, DESKTOPS / LAPTOPS.
• CONFIGURING THE PRINT SERVERS & RESOLVING PRINTING PROBLEMS OF THE USERS
• PERFORMING ANY INSTALL, MOVE, ADD OR CHANGE (IMAC) AT THE CLIENT LEVEL
• SUPPORT ON VOICE / VIDEO-CONFERENCING (VC) MANAGEMENT (CLIENT SIDE). ESCALATING AND
COORDINATING WITH RESPECTIVE TEAM IN CASE OF VOICE/VC EQUIPMENT FAILURE.
• VENDOR MANAGEMENT
• HANDLING ESCALATIONS VIP USER AND PROVIDE PROPER RESOLUTION.
• SKYPE FOR BUSINESS AND COMPANY INTUNE SUPPORT
 Active Directory

• ADVANCED KNOWLEDGE OF ACTIVE DIRECTORY REPLICATION AND TROUBLESHOOTING

• ADVANCED KNOWLEDGE OF ACTIVE DIRECTORY USER AND PERMISSION MANAGEMENT AND
TROUBLESHOOTING
• ADVANCED KNOWLEDGE OF ACTIVE DIRECTORY GROUP POLICY AND TROUBLESHOOTING
• ADVANCED KNOWLEDGE OF FILE AND PRINT MANAGEMENT AND TROUBLESHOOTING.
• EXPERIENCE IN ADMINISTRATION OF WINDOWS SERVER
• BACKUP AND MONITORING AND IMPLEMENTATION OF SERVER.

0365 / Exchange

• CREATE / MODIFY THE SERVER END SETTINGS FOR EXCHANGE ON-PREMISES, EXCHANGE ONLINE
AND MICROSOFT TEAMS POLICIES
• IDENTIFIES, MANAGE AND RESOLVE ISSUES IN A TIMELY MANNER
• COORDINATE WITH VARIOUS TEAMS IN ORDER TO RESOLVE ALL TECHNICAL ISSUE WITH NO
ESCALATION.
• RESPONDS TO CUSTOMER REQUESTS EFFECTIVELY AND COMMUNICATES WITH THEM TO ADDRESS
ISSUES
• TO UPDATE THE USER ACCESS FOR GIVEN IT APPLICATIONS FOR NEW AND CURRENT EMPLOYEES
• REVIEW AND RESOLVE IT INCIDENT AND SERVICE REQUESTS
• DOCUMENT AND MAINTAIN IT INVENTORY
• PROVIDING SUPPORT VIA WALK UP SERVICES, PHONE, EMAIL OR REMOTELY
• COLLABORATE WITH VENDOR SUPPORT CONTACT TO RESOLVE ALL ISSUES FOR DESKTOP
EQUIPMENT AND SOFTWARE
• KNOWLEDGE ABOUT INTUNE, MOBILE DEVICE POLICIES E.T.C
• EXCELLENT CUSTOMER SERVICE SKILLS.
• KNOWLEDGE ABOUT TROUBLESHOOTING VARIOUS TOOLS LIKE OUTLOOK, MFA,
TROUBLESHOOTING, .
• SERVICE NOW TOOLS KNOWLEDGE FOR CHANGE, INCIDENT, SERVICE REQUEST, PROBLEM
MANAGEMENT ETC.
• DAILY BAU L2 CALLS SUPPORT FOR O365 ISSUES.
• FLEXIBLE TO WORK IN ON CALL MODEL AND FOR PLANNED ACTIVITIES OUT OF BUSINESS HOURS.
• CAN WORK WITH OEM VENDOR ON CALL.
• COLLABORATION TOOLS LIKE MICROSOFT TEAMS, SKYPE FOR BUSINESS
• EXPERT KNOWLEDGE OF OUTLOOK AND OWA CONFIGURATION AND TROUBLESHOOTING
• EXPERT KNOWLEDGE IN TROUBLESHOOTING ISSUES BY CHECKING EXCHANGE LOGS AND
WINDOWS EVENT LOGS
• MANAGING ACTIVE USER PROFILES, CONTACTS, MANAGING AND TROUBLESHOOTING ON THE
SUBSCRIPTIONS, LICENSE ASSIGNING AND SERVICE PROVISIONING, RETRIEVING & ANALYZE THE
USAGE REPORTS BASED ON THE PRODUCT ADDED TO OFFICE 365

NET CONNECT PVT LTD.FORT, MUMBAI

June 2018- December 2019

System administrator
• MONITORING SERVICE NOW (TICKETING) TOOL.
• GIVE REMOTE SUPPORT TO OTHER COUNTRY USER LIKE GERMANY, PHILIPPINES, SINGAPORE
• KNOWLEDGE OF MS OFFICE SUITE INCLUDING WORD, EXCEL, AND OUTLOOK
• HARDWARE AND NETWORKING SUPPORT TO DESKTOP, LAPTOP, & I PHONE.
• PROVIDING SUPPORT VIA WALK UP SERVICES, PHONE, EMAIL OR REMOTELY.
• MIGRATE USER PROFILE DATA IN ONE DRIVE, SYNC USER FOLDER AND FILE

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 • COORDINATE WITH VARIOUS TEAMS IN ORDER TO RESOLVE ALL TECHNICAL ISSUE WITH NO
ESCALATION.
• FLEXIBLE TO WORK IN ON CALL MODEL AND FOR PLANNED ACTIVITIES OUT OF BUSINESS HOURS.
• CONFIGURING THE PRINT SERVERS & RESOLVING PRINTING PROBLEMS OF THE USERS
• STRONG KNOWLEDGE OF WINDOWS OPERATING SYSTEMS WINDOW 10, MAC OS AND WINDOWS
SERVER
• HANDLING ESCALATIONS VIP USER AND PROVIDE PROPER RESOLUTION.
• IDENTIFIES, MANAGE AND RESOLVE ISSUES IN A TIMELY MANNER
• RESPONDS TO CUSTOMER REQUESTS EFFECTIVELY AND COMMUNICATES WITH THEM TO ADDRESS
ISSUES
• REVIEW AND RESOLVE IT INCIDENT AND SERVICE REQUESTS
• KNOWLEDGE ABOUT TROUBLESHOOTING VARIOUS TOOLS LIKE OUTLOOK, MOBILE MFA RESET AND
TROUBLESHOOTING, .
• SERVICE NOW TOOLS KNOWLEDGE FOR CHANGE, INCIDENT, SERVICE REQUEST, PROBLEM
MANAGEMENT ETC.

Ultimate Computers Pvt Ltd . BOMBAY CENTRAL

Feb2017- December 2017

Desktop Support Eng

• TROUBLESHOOT TECHNOLOGY ISSUES.
• INSTALL AND MAINTAIN EQUIPMENT AND SOFTWARE.
• ASK QUESTIONS TO PINPOINT THE PROBLEM.
• PERFORM REMOTE TROUBLESHOOTING.
• HELP NEW EMPLOYEES SET UP THEIR WORKSTATIONS.
• MAINTAIN AND UPGRADE EQUIPMENT AS NEEDED.
• TRAIN NEW EMPLOYEES TO USE A COMPANY'S SOFTWARE AND APPS.
• WORK WITH EXISTING VENDORS TO EVALUATE NEW TECHNOLOGY.
• ADVISE EXECUTIVES ON THE BEST TECHNOLOGICAL SOLUTIONS FOR AN ORGANIZATION.
• MONITOR THE PERFORMANCE OF A COMPANY'S DESKTOP INFRASTRUCTURE AND PROVIDE
SUGGESTIONS TO IMPROVE EFFICIENCY.
• TEST, INSTALL AND SET UP APPLICATION PROGRAMS ON USER WORKSTATIONS.
• TEST NETWORK CONNECTIONS.
• TRAIN END USERS WHEN NEW SOFTWARE OR IT REGULATIONS ARRIVE AT A COMPANY.

ORIENT TECHNOLOGY PVT LTD. ANDHERI

March 2014- December 2016

Desktop Support Eng

• HANDLE DAILY TECHNICAL SUPPORT ACTIVITIES ON DESKTOP SUPPORT, DATA NETWORK AND
SERVER MANAGEMENT.
• GROW CLIENTS AND COMMUNICATE TO ACCOUNT MANAGER BY DETERMINING NEW
OPPORTUNITIES.

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 • SETUP DESKTOP COMPUTERS AND PERIPHERALS AND TEST NETWORK CONNECTIONS.
• INSTALL AND TEST DESKTOP SOFTWARE APPLICATIONS AND INTERNET BROWSERS.
• TEST COMPUTERS TO ENSURE PROPER FUNCTIONING OF COMPUTER SYSTEMS.
• TRAIN END USERS ON USAGE OF COMPUTER HARDWARE AND SOFTWARE.
• DEVELOP AND MANAGE EFFECTIVE PROFESSIONAL WORKING RELATIONSHIPS WITH CONTRACTOR
• EXTEND COMPUTER SUPPORT FOR SYSTEMS’ SOFTWARE AND HARDWARE.
• SETUP COMPUTERS AND INSTALL SOFTWARE FOR VARIOUS APPLICATIONS AND PROGRAMS.
• INTERACT WITH STAFF ON DESKTOP PROBLEMS AND THEIR RESOLUTION.
• NETWORK AND CONNECT COMPUTERS WITHIN ORGANIZATION TO BETTER COMMUNICATION.
• ORDER OR BUY COMPUTER SYSTEMS AND LIAISE WITH PURCHASE AND SUPPLIES DEPARTMENT.

EDUCATION
• S.S.C
• H.S.C.
• TY B.COM

CERTIFICATES • COMPLETED HARDWARE A+ & NETWORKING N+

• MCITP COURSE FROM KARROX INSTITUTE.
• MS-203: MICROSOFT O365 MESSAGING NTMS INSTITUTE.
• 1 YEAR DIPLOMA IN SOFTWARE PROGRAMMING.

PERSONAL Name : Rakesh Pandurang Gaikwad

INFORMATION Date of Birth : 4th September, 1988
Contact no. : Mobile :- 9653170683
Email id : rakeshgaikwad110@gmail.com

DECLARATION I AM RAKESH.P.GAIKWAD. HEREBY DECLARE THAT THE ALL INFORMATION GIVEN ABOVE IS TRUE THE BEST
OF MY KNOWLEDGE.

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