Curriculum Vitae

MARK JOHN G. ELITIONG

Al Murraqabat Road, Deira, Dubai, U.A.E.
: 050-8760827
: mje106100@gmail.com

POSITION APPLIED: Document Controller/ Admin

Manager/Office Executive/ Customer Service / Service Coordinator/ Sales
Coordinator
KEY QUALIFICATION

 10 Years UAE Work Experience in MEP & Civil Contracting & Trading Company
 3 Years and 10 Months Philippine Work Experience in Manufacturing Production Company
 Experience in Handling ISO 9001, ISO 14001 and OHSAS 18001 Management System Standard
 Perform Basic Software and Hardware Computer Installation
 Proficient use of MS Office / Internet / Typing/ E-mail
 Excellent Communication, Interpersonal, Negotiation & Leadership Skills
 Time management skills that allow for the multi-tasking of all responsibilities
 Very Hardworking, Initiative, Flexible, Fast Learner and Honest

EDUCATIONAL QUALIFICATION AND TRAINING

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES

Salawag, Dasmarinas, Cavite, Philippines
Bachelor of Computer Engineering Technology - Year 2006(Graduated)

ISO TRAINING FOR INTERNAL AUDITORS CONDUCTED BY INTERTEK

Al Garhoud Area Dubai – UAE (27th November, 2010)
ISO 9001-2008 for Quality, ISO 14001-2004 for Environment and
OHSAS 18001-2007 for Occupational Health Safety and Satisfaction

WORK EXPERIENCE

Document Controller/ Site Coordinator

Shenzhen Overseas Decoration Engineering Co. Ltd.
(Façade Branch of China State Construction Engineering. Corp. Middle East)
Act One Act Two Project- Down Town Dubai, U.A.E. (Apr. 2019 to Apr. 2020)

 Handle façade drawings. Checking the file name i.e. drawing number, title, revisions and drawing list
before submitting to main contractor.
 Making submission of documents like material submittals, pre qualifications, letters, method statements
etc.
 Maintain record of all service measures and documents in the system
 Distribute the commented documents to Façade team for revision / issued for construction.
 Follow up on work completion to the satisfaction of the customer.
 Maintain proper filing of all the above related records.
 Prepare reproduction of documents i.e. drawing, memo, and letters when needed.
 Making minutes of meeting
 Receiving and distributing emails to our team.
 Sending emails and follow ups when necessary.
 Perform other duties as assigned.

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Service & Sales Coordinator/Document Controller/Customer Service
Culligan International Emirates LLC (Water Treatment System Company)
Technopark, Dubai U.A.E. (Sept. 2012 to Dec. 2018) – 6 Years

 Handle and act as leader/coordinator of group of engineers and technician for assigning task in daily basis
 Regularly drawing up work schedule based on existing sales and service contracts, allocate the work
efficiency to the engineers and technicians and follow up on work completion to the satisfaction of the
customer.
 Maintain and manage existing filing register (hard/ soft copies).
 Coordinate to sales department regarding enquiries coming from new customer.
 Maintain record of all service measures in the system
 Regularly responding to all enquiries which we are servicing regarding the status of their service request.
 Prepare and check service reports and summary
 Maintain proper filing of all the above related records.
 Resolve customer complaints via phone or email
 If complaints can’t resolve via phone, will send Engineer to check and service the complaints
 Log all the complaints in system
 Make a monthly report of complaints and report to Department Head
 Answering all customer complains
 Assist with the implementation, management and administration of the department electronic document
management system.
 Design & map different activities processes and procedures under the direction of the ISO Management
Representative.
 Prepare reproduction of documents i.e. drawing, memo, and letters when needed.

Document Controller/ Office Executive/ Office Manager

PRIME ELECTRICAL CONTRACTING CO. LLC (MEP Contracting Company w/ ISO Quality System)
Salahuddin Road, Deira, Dubai U.A.E. (June 2011 to September 2012)

 Regular registering (hard/soft copies) of all incoming / outgoing documents (by faxes, e-mails, couriers,
hand delivered samples, etc.)
 Responsible in tracking all documents (and that may well include drawings, RFI’s, calculations, minutes
of meeting, estimation offer, project correspondence, etc.) on an engineering project.
 Accurate filing of project related correspondence viz. drawing, memo, warning letter, etc.
 Maintain and manage existing filing register (hard/ soft copies).
 Creating databases and setting up filling systems for drawings, RFI’s, Estimation offer, etc.
 Open, sort, and distribute incoming & outgoing correspondences, including faxes and e-mails.
 Inventory control for office & production area with regular update of proper labeling of box file, tagging
on each item, box, etc.
 Answering phone calls &took detailed messages from person called upon including name, time of call and
nature of business.
 Updating existing company profile, assisting project manager in making Technical Submittals/ Material
Submittals & Pre-qualification documents.
 Filing of important original documents i.e. contract agreement, letter of intent in proper location.
 Assisting Estimation Manager, GM & MD in making offer regarding on enquiry we received from client/
contractor.
 Responsible for typing memos, reports, BOQ, minutes of meeting and other correspondences.
 Report directly to MD & GM about the status of Estimation Offer List & List of New Project.
 Perform Quality management activities & daily back-up of files in server.
 Assign document numbers/ reference number for easy tracking of estimation offers, correspondence, etc.
 Manage archival activities for controlled documents, drawings, letters, catalogue, material submittal, etc as
required in the future.
 Assist with the implementation, management and administration of the department electronic document
management system.
 Design & map different activities processes and procedures under the direction of the ISO Management
Representative.
 Prepare reproduction of documents i.e. drawing, memo, and letters when needed.
 Perform other duties as assigned.

Document Controller /Admin- ISO Coordinator

CHEQPOINTS LLC (MEP Equipment Trading Company w/ ISO Quality System
Al Fattan Plaza Bldg., Al Garhoud Area, Dubai U.A.E. (March 2010 to May 2011)

 Implements and maintains document control measures as per ISO system management standard.
 Regular registering (hard/soft copies) of all incoming / outgoing documents (by faxes, e-mails, couriers,
hand delivered samples, etc.)
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  Filing of important documents (Hard & Soft) in proper location & making daily back up of files
 Provide assistance to Estimation / Sales Engineering to follow up quotations, prepare submittals, printing
of drawings, as per their requirements.
 ISO related, all filings and paper works are properly handled.
 Assist concerned Engineers during various exhibition preparations and related co-ordinations and actual
set-up of the stand.
 Keep a record of each product literature availability in the office (i.e. enough stock of catalogue, product
CD’s etc.) and inform the management in writing in advance about the stock status.
 Preparing operation & maintenance manual and warranty certificate for purchase product.
 Successfully arranged appointments between clients and our sales team.
 Preparing purchase order and invoice.
 Daily reporting to MD/GM about the status of our quotation to our clients.
 Received and distributed mail and messages to appropriate departments and employees.
 Assisting Sales Engineer in making quotation regarding on enquiry we received from client/ contractor.
 Responsible for typing memos, reports and other correspondence.
 Answering phone calls in the absence of our receptionist & took detailed messages from person called upon
including name, time of call and nature of business.
 Implementing company system management standard to our employees regarding ISO system management
QHSE (Quality, Health, Safety and Environment)
 Providing high customer service regarding our products and services in the absence of sales personnel.
 Sending requesting for quotation to manufacturer/ principal as required.
 Perform other duties as assigned.

Document Controller / Programmer

ON SEMICONDUCTOR PHILIPPINES INCORPORATION w/ ISO Quality System

Golden Mile Business Park Carmona, Cavite, Philippines, (October 2008 - March 2010)

 Assists Administration, Production and Quality Assurance in creating written operating procedures, work
instructions, quality plans and related documents.
 Registering & filing of incoming documents from the client or others i.e. faxes, emails, courier, etc
 Keeping the records of all “In-Corrective Action Request” issued by QA to personnel, if the product he /
she developed is not meeting specified requirements.
 Maintaining the availability of all bonding diagrams & drawings required by product engineers,
technicians & Operators.
 Assisting Application Engineer in Generating new parameters for new device.
 Programming and set up new device using the wire bond machine (Maxum Elite & Conn X) as per wire
bonding diagram / drawing, parameter requirements & required device.
 Maintains current versions of standards and references used by Engineering Dept.
 Registering of all gold & copper wire withdraws to the vault.
 Protects master documents and records i.e. drawings, parameter calculation, device examination result,
Quality assurance report, etc.
 Archives project design input and output, manufacturing and quality records.
 Issues control numbers to departments for controlled documents.
 Perform quality control by inspecting the product/ device units are as per approved drawings / bonding
diagrams and parameters.
 Reporting directly to Product / Line manager the output of all production machines.
 Perform other duties as assigned.

Office Administrator

ON SEMICONDUCTOR PHILIPPINES INCORPORATION w/ ISO Quality System

Golden Mile Business Park Carmona, Cavite, Philippines (May 2006 – October 2008)

 Regular registering (hard / soft copies) of all incoming / outgoing documents (by faxes, e-mail, couriers,
hand delivered sample, etc.
 Accurate filing of project related correspondence, drawing, etc.
 Maintain and manage existing filing register (hard/ soft copies).
 Creating databases and setting up filling systems for drawings.
 Open, sort and distribute incoming & outgoing correspondences, including faxes and e-mails.
 Inventory control for office & production area with regular update of proper labeling of box file, tagging
on each item, box, etc.
 Received phone calls, determined the nature of the calls and directed callers to the appropriate
department.
 Successfully arranged appointments between clients and employees.
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  Responsible for typing memos, reports and other correspondence.
 Received and distributed mail and messages to appropriate departments and employees.

PERSONAL DATA

Status : Single
Sex : Male
Height : 5’6”
Weight : 63 Kg
Nationality : Filipino
Date of Birth : 18 September, 1986
Pass Port # : P5300472A
Date Issued : 11 December 2017
Date of Validity : 10 December 2022
Visa Status : Cancelled Visa
Language : English / Tagalog

REFERENCES

It may available upon request.

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