RESUME

JAIKARAN PRABHAKAR
Contact: +919990068999
Email: jai.prabhakar0@gmail.com

A highly-motivated and results-driven individual with 4 years 8 months overall experience in Operations

EDUCATION

2013- 2015 MBA – Human Resources (Finance and Marketing) with 63.37%
Tecnia Institute of Advanced Studies Guru Gobind Singh Indraprastha University
2009- 2012 Bachelor of Business Administrations with 59%
Institute of Management Education, Sahibabad Chaudhary Charan Singh University

2008- 2009 12th (Commerce), March 2009 with 61.3%.

Greenway Modern School Affiliated to CBSE, New Delhi
2006- 2007 10th March 2007 with 60.2%.
Ghaziabad Public School Affiliated to CBSE, New Delhi

Employment History-

1.) Company Name - Transweb Educations Services Pvt. Ltd.

Designation – Senior Associates Operations

Process – CDR/RPL/KA02 writing process

Duration – 4th April 2018 till Present

Job Responsibilities-

1.) Business Development in CDR/RPL/Ka02 process Monthly Target 20000 $.

2.) Delivering assigned task in the provided timeframe to clients.

3.) Making Calls, Emails, SMS, Whatsapp to client for generating sales & follow-ups.

4.) Arranging conference call with client and expert whenever needed.

5.) Preparing invoice of experts on monthly basis and resolving all their queries.

6.) Promoting Offers and discounts on monthly basis for business developments.

7.) Creating good relations with Consultants and MARA agents for getting business and clients.

8.) Preparing invoice for Experts and refund escalation cases Report.

Achievements -

1.) Generated 90 referral clients who further referred more without giving them referral bonus.

2.) Became Employee of the Month twice for two consecutive months in Year 2018.
2.) Company Name – Digiversal Consultants Pvt. Ltd.

Designation – Senior Associates Operations

Process – Academic Assignment Operations

Duration – 4th Sep 2017 to 19th March 2018

Job Responsibilities-

1.) Allocating assignments to In-house expert and freelancers mainly look after two websites Sample
assignments.com & online assignment help.

2.) Understanding need of students on call and sometimes arranging conference call with tutors.

3.) Analyzing Resume and removing confidential details such as client Email ID, Contact number etc.

4.) Delivering final assignment to client on emails after getting go ahead email from quality team.

5.) Ensuring timely delivery since it is most important factor in assignment writing business.

6.) Meeting with Technical & IT team for Panel development and finding loopholes and finding ways to
overcome the same.

Achievements-

1.) Clients gave us referral after having good services from us

2.) Got appreciation from Both directors

3.) Absas Solution Pvt. Ltd. Name changed to NERDY TURTLEZ (web link www.nerdyturtlez.com)

Designation – Academic Project Manager (Operations)

Process – Academic Assignment Operations

Duration – 9th Mar 2015 to 03rd June 2017

Job Responsibilities-

1.) Proper Allocations of assignment to our in house team and freelancers.

2.) Expert having good CSAT score should be given assignments on priority.

3.) Making daily Reports of Allocations.

4.) Making calls to client if a need of payment arises.

5.) Maintaining good relations with client by ensuring proper delivery of assignment with best quality.

Achievements-

1.) Learnt B2C International sales

2.) Mailing antiquates

TECHNICAL SKILLS

Proficient in : MS Office and Outlook

Certifications : MS Office, Intellectual Property Right and Information Technology, Cyber Law,
German Language Course, Desktop management Skills.
Platforms : Windows (10, 8, 7, XP, 2000, Vista), Windows Server 2008R2

STRENGTHS

- Adaptable to new situations with a quick learning ability.

- Ability to multi-task and stay calm under pressure

- Self-starter, diplomatic and very passionate in delivering my duties.

- Good attention to detail .Methodical, organized and thorough approach to work.

- Understanding and listening skills. Possess empathy and displays patience with a human touch.

- Trustworthy and ethical with active and well organized behavior.

- Excellent verbal, written, coordination and presentation skills.

PERSONAL DETAILS

Address : C – 97 F. F – 3 Shalimar Garden Extension – II Sahibabad, Ghaziabad, UP

DOB : 03 / 12 /1989
Sex : Male
Language Proficiency : English, Hindi

DECLARATION

I hereby declare that all the above information is true to the best of my knowledge.

Date: 11th Nov 2019 Yours Faithfully,

Place: Noida (Jaikaran Prabhakar