CAROLYN A.

HORTON
Irmo, SC 29063
479-418-9093
Horton_Carolyn@hotmail.com
SUMMARY
Organized, detail-oriented management professional with extensive experience and success in
IT operations and business management, training and development, facility startups, and integration work.
Innovative, motivational, and client-focused communicator and problem-solver. Areas of expertise include:
Project Management
Process Improvement
Business Analysis
Time Management
Facilitation
Asset Management

Negotiation
New Process Development
Finance
System Documentation
Supervision
Network/Software Implementation
PROFESSIONAL EXPERIENCE
April July 2015

General Information Services (GIS), Chapin, SC

Project Coordinator

Administered and coordinated client facing projects as assigned.

Began to develop training documents for new project managers that could be used for on-boarding
and for CBT use.
Worked with IT Leadership, Implementations and Developer teams to develop and maintain project
life cycle documents to include scope, objectives, design and implementation. Established project
goals, tasks and deliverables, developed deadlines to keep the project on target, obtain resource
assignments and managed full life cycle. Facilitated and maintained the issues and risk logs.
Facilitated WBS sessions with project team members and incorporated into project tracking software.
Responsible for the project schedule. Prepared project status reports for stakeholders and maintained
updates in SharePoint and project tracking software throughout the project lifecycle.
Utilized Agile methodology for project administration.
Mentored new project members that would start with the company.
Identified documents and tracked project objectives, deliverable, risks, constraints, and timelines.
Primary point of communication for project status with the project team and project stakeholders.
Provided support to ensure client/customer expectations were met.

WALMART (ISD in Bentonville, AR)

2011 April 2015
Sr. Operations Analyst (2013-2015)
Infrastructure ISD Operations
Managed 26 Infrastructure & Application IT vendor contracts - financials, support, and SLAs.
Worked with assigned managers to the contracts to best fit the contract to the business need.
Maintained budget of approx. $126M/annually in IT Operations for Director and six IT managers.
Presented financials to senior leadership and executives monthly. Developed ad-hoc financial reports
as needed.
Performed the role of Sr. Project Leader to the IT Operations area for department Infrastructure &
Application projects and accountable that all projects were delivered on time, on target and on budget.
Led change management weekly for the Infrastructure Operations area and for all the Logistics
Distribution Centers.

 Facilitated and maintained project success criteria, assumptions, risks, and known issues that may
affect the scope and budget of the project.
Managed projects and teams in-house, as well as virtually.
Maintained monthly meetings and communication with the vendor account representatives and
Walmart Executive Leadership - to include all financials associated
Worked with Distribution Center managers - assisted with Infrastructure DC support, handled
escalated calls to support worldwide.
Main point of contact for all patches/upgrades of Infrastructure hardware and software that would be
scheduled annually for worldwide Distribution Centers.
Sr. Project Specialist (2011 2013)
Infrastructure ISD Project Delivery
Led multi-million dollar Infrastructure projects to adhere to Information Systems Development Life
Cycle (ISDLC) utilizing Waterfall & Agile PMBOK-based methodology. Responsible for working
with the teams to develop project life cycle documents to include scope, objectives, design and
implementation. Facilitated and maintained project success criteria, assumptions, risks, and known
issues, to include post implementation.
Managed more than one project at a time with teams in-house, as well as virtually.
Responsible that all projects were delivered on time, on target and on budget.
Met with customers across divisions to determine their business needs and remained primary point of
contact throughout the life of the project. Facilitated WBS sessions with project team members and
incorporated into project tracking software.
Participated as the primary senior project specialist for three high visual project: End-of-Life
(hardware/decommission), Remedy (software) lead on IVR construction with assigned engineer,
and Wireless Cell Phone Infrastructure in the distribution centers.
Was a project specialist that reported to the program manager for Cloud Computing for all of
Walmart Corporate wide. Oversaw Infrastructure design with assigned engineers, managed the
resources, documentation, budget and finance and presented status updates and reports to the
Executives.
Managed project execution by prioritizing critical issues for root-cause analysis. Ensured resolution
of critical issues. Monitored progress versus plan. Escalated difficult issues. Utilized scope change
orders to track project changes.
Attended weekly meetings with internal project council to identify and report the health of project and
if there are any roadblocks that need to be discussed.
Projects were audited to make sure they adhere to project standards and participated in peer reviews
to track project artifacts.
Tracked expenditures and budgets. Provided informational presentations. Managed stakeholder
expectations. Held myself and project team accountable for overall project delivery. Developed
performance reports.
Worked with assigned test analysts on projects to coordinate customer testing and maintain the
process
Prepared project status reports for stakeholders and maintained updates in SharePoint and project
tracking software throughout the project lifecycle.
Procured internal and external project resources and monitored the level of effort for their assignment.
Developed and delivered presentations for all levels of management
Facilitated and led project and lifecycle status meetings
Responsible for 4 project team members to mentor, develop and coach on skills. Two resulted with
advancement/promotion within the company.

BLUE CROSS / BLUE SHIELD of SC, Columbia, SC

IT Analyst (2009 2011)
IT Finance & Asset Management Group

2004 2011

Conducted research to incorporate a Software Asset Management program.

Analyzed technical solution and engineering documentations to introduce new hardware servers into
the organization to satisfy the needs of external customers.
Performed the duties of inventory analyst in IAMS database. (Internal BlueCross software)
As a member of internal Information Systems team, responded to government audit and compliance
issues within a non-host IT environment.
Was a member on the project to upgrade the IAMS inventory database and developed test scripts our
team to use for testing. Reported results into Defect Management system.
Completed Certified Software Asset Manager (CSAM) certification, October 2009.
IT Business Support Coordinator II (2004 2009)
IT Staff & Resource Management Group
Assisted with design and execution of eight entry-level training programs by identifying requirements
with IT managers for new employees and providing solutions to problem areas. Training program
students included COBOL programmers, server technicians, desktop technicians, and business analysts.
Enhanced mentoring program for the company
Responsible for communication of training class development and progress while in class.
Mentored approximately 60 new employees each year during training and oversaw in-class needs while
orienting students to new work environments.
Served as systems business analyst by developing databases and reports for statistical analysis.
Trained mentoring to employees and worked closely with transitioning them into the work areas.
Worked on special projects for the Executive Leadership
Responsible for communication of project status to Executive Leadership and Directors across LOBs.
Worked in Facilities & Move department to determine placement of the organization among buildings.
Supervised Administrators that reported to Executive Leadership.
1997 2004

Caterpillar Inc., Sumter, SC

Systems Analyst II / Acting IT Manager

Served as primary liaison between management and technical staff to bridge any technical barriers to
obtain clear communication between departments/facilities.
Served as primary IT manager for two manufacturing plants, in two difference divisions and a mile apart
in location.
Utilized PMI Waterfall based methodology for all internal manufacturing Infrastructure/Application
projects. Held accountable that all projects were delivered on time, on target and on budget. Facilitated
virtual WBS sessions with project team members and incorporated into project tracking software.
Responsible for maintaining the project schedule and keeping up-to-date throughout the life cycle.
Managed personnel in a matrix environment that contributed to the projects, local and across states.
(Vendors and Caterpillar personnel).
Developed and designed all support software documentation and process flow models.
Trained all management and shop personnel on use of software in the facility and how it integrated
among departments.
Responsible for determining the IT software for the manufacturing plants through product analysis and
knowledge of manufacturing business for two difference divisions.
Developed and maintained $600,000 budget.

Pro-Tech Search (assigned to Caterpillar, East Peoria, IL)

1997-1998
Systems Analyst/ Project Leader
Provided software/network support for five Caterpillar facilities in the Peoria area.
Served as I/S Project Leader to the Pontiac, IL Caterpillar facility to redesign process flow for the help
desk and support staff by incorporating Lotus Notes for their help desk database and designed the support
flows.

TECHNICAL EXPERTISE
MS Office Suite; SASS, Lean Manufacturing methodology, Microsoft Project Management, Remedy, Waterfall
& Agile Methodology, CA Unicenter DSM (Discovery Management Tool), Asset and Configuration
Management, Incident and Project Management, PMI Project Methodology, ITIL v3 Certified Foundation, SAP

EDUCATION
Coker College, Hartsville, SC
Bachelors in Business Administration, 2006 (graduated with honors)
Central Carolina Technical College, Sumter, SC
Associates in Business Management, 2003 (graduated with honors)
CERTIFICATIONS
ITIL Version 3 Foundation August 2011
CSAM Certified Software Asset Manager, 2009
Six Sigma Green Belt Achieved at Caterpillar Inc., 2002

AWARDS / PROFESSIONAL ACTIVITIES

Member of National Association of Professional Women

Ronald McDonald House Charities of Arkoma Volunteer
Coker College Alumni Board Vice Chair for Career Development
International Association of Information Technology Asset Managers
Member of Phi Theta Kappa International Honor Society, 2003 present
Caterpillar Inc. OIS Division Peer Recognition (1997); CSD & S&PD Award for Excellence (2001)