So’zboshi:
CEFR_Aid kanali qisqa muddat bo’lsada MULTILEVEL nomzodlarining imtihon oldi
hayajoni va qo‘rquvini yengillashtirish maqsadida va uyda mustaqil tayyorgarlik ko’ruvchi
o’quvchilarga yordam berish uchun “Writing” bo’limi bo’yicha har bir mavzuga alohida
e’tibor qaratgan holatda ushbu kitobni tayyorladi. Bu qo’llanma orqali imtihon
topshirmoqchi bo’lgan o‘quvchilar umumiy yozish ko’nikmasini ham rivojlantirish
imkoniyatiga ega bo’lishadi. Bo‘lajak o’qituvchilar esa savol turlarini sinchkovlik bilan
o’rganib borishlari mumkin. 2025-yil Oktabr oyidan boshlab, O‘zbekistonda MULTILEVEL
imtihonining Writing bo’limida kutilayotgan o’zgarishlarini inobatga olib, @CEFR_Aid
kanali admini, 7 yillik o’qitish tajribasiga ega va C1 sohibi Elyorbek Tursunov ushbu
qo’llanmani ishlab chiqdi.
Kitobni taqdim etishdan asosiy maqsad — bo‘lajak MULTILEVEL nomzodlariga yuqori balli
INSHO va XATlar orqali tayyorgarlik ko‘rishda ko‘maklashish, imtihon oldi hayajon va
qo‘rquvni yengib, imtihonni muvaffaqiyatli topshirishlariga oz bo‘lsa-da yordam berishdir.
Foreword:
Although the CEFR_Aid channel has been active for only a short period, it has created this
book with the aim of easing the pre-exam stress and anxiety of MULTILEVEL candidates and
assisting students who are preparing independently at home. Special attention has been
given to every topic within the Writing section.
Through this guide, candidates preparing for the exam will not only practice effectively but
will also have the opportunity to develop their overall writing skills. Aspiring teachers, in
turn, can closely analyze the different types of exam questions and tasks.
Taking into account the upcoming changes in the Writing section of the MULTILEVEL exam
in Uzbekistan from October 2025, this guide has been developed by Elyorbek Tursunov, the
administrator of the @CEFR_Aid channel, who has 7 years of teaching experience and holds a
C1-level English certificate.
The main goal of this book is to help future MULTILEVEL candidates prepare through high-
scoring essays and letters, to reduce their exam-related anxiety and fear, and to provide
valuable support in successfully passing the exam.
MULTILEVEL Writing bo‘limi ikki qismdan iborat: Task 1.1 (Informal Letter) va Task 1.2 (Formal
Letter). Har ikkala topshiriq ham yozma muloqot qobiliyatini, grammatika, lug‘at boyligi va matn tuzilishini
baholashga qaratilgan. Quyida har ikkalasi haqida batafsil tushuntirish:
1. Task 1.1 – Informal Letter
So‘zlar soni: Taxminan 50–80 so‘z.
Maqsad: Do‘st, oila a’zosi yoki tanishlarga yoziladigan norasmiy xat.
Uslub: Samimiy, oddiy, qisqa gaplardan foydalaniladi. Kundalik tilda yoziladi.
Mazmun: Sizdan talab qilinadi:
o Biror voqeani aytib berish (masalan, yangi uy, bayram, sayohat)
o Fikr yoki maslahat berish
o Yaqin do‘stga biror tajribangizni ulashish
Struktura:
1. Kiruvchi salomlashuv: Hi/Hello/Dear (Friend’s Name),
2. Kiruvchi gap: Xat yozish maqsadi (e.g., I’m writing to tell you about…).
3. Asosiy qism: Voqeani, fikrni yoki tajribani tushuntirish.
4. Yakun: Write back soon! / See you soon.
5. Imzo: Best, [Your Name]
2. Task 1.2 – Formal Letter
So‘zlar soni: Taxminan 120–150 so‘z (ko‘pincha B2 darajasi uchun 180 so‘zga yaqin yozish tavsiya
etiladi).
Maqsad: Rasmiy muassasa, kompaniya yoki tashkilotga yoziladigan rasmiy xat.
Uslub: Rasmiy, odobli, grammatik jihatdan to‘g‘ri va mantiqan izchil bo‘lishi kerak. Norasmiy
qisqartmalar (I’m, can’t) ishlatilmaydi, o‘rniga I am, cannot kabi shakllar ishlatiladi.
Mazmun:
o Shikoyat qilish
o Ma’lumot so‘rash
o Fikr-mulohaza (feedback) va takliflar
o Tabrik yoki minnatdorchilik bildirish
Struktura:
1. Salomlashuv: Dear Sir or Madam, (agar ism noma’lum bo‘lsa) yoki Dear Mr./Ms. Smith,
2. Kirish qismi: Xat yozish sababi (I am writing to inform you…).
3. Asosiy qism: Muammo yoki taklifni batafsil tushuntirish.
4. Yakun qismi: I look forward to your response. yoki Thank you for your attention.
5. Imzo: Yours faithfully, [Your Name] (ism noma’lum bo‘lsa) yoki Yours sincerely (ism ma’lum bo‘lsa).
Baholash mezonlari (Task 1.1 va 1.2 uchun umumiy):
1. Task achievement – Vazifani to‘liq bajarganmi? (Savolga to‘liq javob, so‘zlar soni mosmi).
2. Coherence and cohesion – Matnning izchilligi, bog‘lovchi so‘zlardan foydalanish.
3. Lexical resource – Lug‘at boyligi, mavzuga mos so‘zlar.
4. Grammatical range and accuracy – Grammatik tuzilmalar va xatolar darajasi
MULTILEVEL Writing – Task 2 (Online Discussion)
Task 2 – bu onlayn forum yoki blogdagi muhokama postiga javob yozish vazifasi bo‘lib, unda
sizdan mavzu bo‘yicha o‘z fikringizni asosli dalillar va misollar bilan ifodalashingiz so‘raladi.
Task 2 xususiyatlari:
So‘zlar soni: Taxminan 180–200 so‘z (C1 daraja uchun 200+ so‘z yozish tavsiya etiladi).
Format: Mavzuga javoban onlayn post (forum/blog) ko‘rinishida yoziladi.
Uslub: Yozuv uslubi yarim-rusmiy yoki neytral bo‘ladi. Juda norasmiy tildan foydalanilmaydi, lekin
rasmiy xat uslubidan farq qiladi.
Mazmun: Sizdan so‘raladi:
o Berilgan savol/mavzu bo‘yicha o‘z fikringizni bildirish
o Sabablar va dalillar bilan fikringizni asoslash
o Kerak bo‘lsa, qarama-qarshi fikrlarni ham eslatish
o O‘z tajribangiz yoki misollaringiz bilan qo‘llab-quvvatlash
Task 2 Strukturasi:
1. Kirish (introduction): Mavzuni kirish jumlasi bilan boshlang. (e.g., In today’s world, … I believe that
…).
2. Asosiy fikrlar (main body): 2–3 paragrafda asosiy sabablar, dalillar va misollar keltiring.
o Har bir paragrafda bitta asosiy fikr bo‘lishi kerak.
o For example, For instance, Another reason is … kabi bog‘lovchi iboralar ishlatiladi.
3. Yakun (conclusion): O‘z fikringizni umumlashtiring va yakuniy qarashingizni bildiring. (e.g., In
conclusion, I strongly believe that …).
Baholash mezonlari (Task 2 uchun):
1. Task achievement – Savolga to‘liq javob berilganmi? Fikrlar yetarli dalillar bilan asoslanganmi?
2. Coherence and cohesion – Matnning mantiqiy tuzilishi va bog‘lovchi so‘zlarning to‘g‘ri ishlatilishi.
3. Lexical resource – Mavzuga mos lug‘at va boy ifodalar.
4. Grammatical range and accuracy – Murakkab jumlalar, grammatik to‘g‘rilik va xilma-xillik.
https://t.me/CEFR_Aid
Task 1
✅ Practice test 1
Task 1.1 – Informal Letter (50 words)
Write a letter to your friend about your experience.
Write about what happened and what you think the company should do.
Task 1.2 – Formal Letter
Write a letter to the customer service team. Explain the problem with the watch and tell
them what action you would like them to take.
Write 120–150 words.
✅ Sample 1 – Answers: ✉️Task 1.1 – Informal Letter
✅ B2 Sample:
Hi Emma,
I recently had a terrible experience with a delivery company. They sent my parcel to the
wrong address, and it arrived three days late and damaged. I think the company should
apologize, offer a refund, and improve their customer service. It was really disappointing!
Talk soon,
Lola
✅ C1 Sample:
Hey Alex,
You won’t believe what happened! I ordered a new laptop, but the courier delivered it to a
neighbor who went on holiday. I finally got it a week later, but the screen was cracked. I
believe the company must take responsibility, offer proper compensation, and revise their
delivery policy.
Cheers,
Dina
https://t.me/CEFR_Aid
✅ Supportive exercises for Letters: Sentence Completion
Complete the sentences using suitable words from the letter:
1. The _______ delivered the package to the wrong person.
2. The laptop’s _______ was badly damaged.
3. She had to wait _______ days to receive the item.
4. The company should offer _______ to the customer.
5. She believes the company should change their _______
Informal Letter: Unjumble Exercise
Instructions: Below are 7 jumbled lines from an informal letter.
Put the words in each line into the correct order to rebuild the full letter.
1. phone / a / company / I / charger / ordered / online / a / from
2. different / to / it / house / was / delivered / a
3. week / took / it / to / arrive / me / a / almost
4. working / wasn’t / the / properly / charger
5. apology / refund / and / deserve / at / I / least / an / a
6. better / improve / should / they / their / definitely / service
7. Sam / Take / care,
📝 Task 1.2 – Formal Letter (120–150 words)
B2 Level:
Dear Customer Service Team,
I am writing to inform you about a problem with the watch I bought from your online store
last month. The watch stopped working after only two weeks of use. At first, the screen froze
and then the watch completely stopped responding.
https://t.me/CEFR_Aid
I tried changing the battery, but it did not help. I believe there might be a manufacturing
defect. I am very disappointed because I expected better quality from your brand.
I would like to ask you to either replace the watch with a new one or provide a full refund.
Please let me know what steps I should take to return the faulty watch.
Thank you for your prompt assistance.
Yours sincerely,
Michael Jordan.
C1 Level:
Dear Customer Service Team,
I hope this message finds you well. I am writing to express my dissatisfaction with a watch I
purchased from your website three weeks ago. Unfortunately, the product has exhibited
multiple issues, which have significantly affected my user experience.
Shortly after receiving the watch, I noticed the touchscreen became unresponsive
intermittently. Despite following the user manual carefully and attempting to reset the
device, the problem persisted. Furthermore, the battery life has been unusually short, lasting
only a few hours instead of the advertised 48 hours.
Given these defects, I am convinced the watch is faulty due to manufacturing errors. I kindly
request that you arrange for a replacement unit at the earliest convenience. Alternatively, if
a replacement is not possible, I would appreciate a full refund.
Please provide instructions on how to proceed with the return process. I look forward to your
prompt response and hope for a swift resolution to this matter.
Thank you for your attention.
Yours faithfully,
Michael Jordan.
https://t.me/CEFR_Aid
Sentence Completion
1. The watch stopped ________ after two weeks.
2. The screen ________ and the watch stopped responding.
3. I tried changing the ________, but it didn’t fix the problem.
4. I believe there is a manufacturing ________.
5. I would like to either ________ the watch or get a refund.
6. Please tell me how to ________ the watch.
Jumbled Sentences
Put the words in the correct order:
1. battery / changing / I / tried / the / but / it / didn’t / help
2. I / the / better / expected / quality / was / from / brand / your
3. please / the / let / me / steps / know / take / what / should
4. I / a / defect / manufacturing / believe / there / is / might
Sentence Completion
1. I am writing to express my ________ with the watch I purchased.
2. The touchscreen became ________ intermittently.
3. Despite following the user ________, the problem continued.
4. The ________ has been unusually short.
5. I request a ________ unit or a full refund.
6. Please provide instructions for the ________ process.
https://t.me/CEFR_Aid
Jumbled Sentences:
Put the words in the correct order:
1. the / defective / convinced / I / watch / is / faulty / due /
manufacturing / errors / to
2. provide / please / return / the / instructions / process / on / how / to
3. the / battery / life / has / been / short / unusually
4. I / kindly / arrange / request / a / replacement / for / unit
5. the / despite / manual / following / user / carefully
Task 1.1& Task 1.2 : Create your masterpiece
https://t.me/CEFR_Aid
https://t.me/CEFR_Aid
✅ Practice test 2
Task 1.1 – Informal Letter (50 words)
Write a letter to your friend about a bad experience at a hotel.
Say what happened and what the hotel should do.
Task 1.2 – Formal Letter
Write a letter to the hotel manager complaining about your recent stay.
Describe what went wrong and what you expect as compensation.
Write 120–150 words.
✅ Sample 2 – Answers
✉️Task 1.1 – Informal Letter (~50 words)
B2 Level
Hi [Friend's Name],
I hope you’re well. I want to tell you about a bad experience I had at a hotel last week. The
room was very dirty and the air conditioner didn’t work properly, so I couldn’t sleep well.
Also, the staff was not very friendly and didn’t help when I asked for extra towels.
I think the hotel should improve their cleaning and train their staff better. They should also
fix the air conditioning quickly. It was really disappointing for such a pricey place.
Let’s catch up soon!
Best,
[Your Name]
C1 Level
Dear [Friend's Name],
I hope everything is fine with you. I wanted to share a disappointing experience I recently
had during my stay at a hotel. The room was unclean, with dust everywhere and stained
sheets. To make matters worse, the air conditioning was broken, making the nights
https://t.me/CEFR_Aid
unbearably hot and uncomfortable. When I reported these issues, the staff seemed indifferent
and were slow to respond.
For a hotel of that standard, such neglect is unacceptable. I believe they should thoroughly
improve their housekeeping services and ensure maintenance problems are addressed
promptly. Additionally, better customer service training is needed to handle complaints more
efficiently.
Hopefully, my next stay will be much better!
Take care,
[Your Name]
Gap filling exercise:
Fill the gaps using the words in the letter:
1. The room was very____________ and the air conditioner didn’t work
properly.
2. I couldn’t ______________ well because of the broke air conditioner.
3. The staff was not very _____________ when I asked for extra towels.
4. The hotel should improve their ____________ and train their staff better.
5. The experience was really ___________ for such a pricey place.
6. I stayed at the hotel last____________.
7. The staff didn’t __________ when I asked for help.
8. The hotel should fix the air conditioning_________
9. The sheets in the room were not _____________.
10. I want to tell you about a ____________ experience I had at a hotel.
Unjumbling exercise (put in correct order)
1. unclean / was / room / The / and / sheets / stained
2. broken / air conditioning / was / The
3. unbearably / nights / the / hot / were
4. indifferent / staff / The / seemed
https://t.me/CEFR_Aid
5. housekeeping / improve / should / They
6. addressed / promptly / problems / maintenance / are / should
7. comfortable / a / expect / Guests
8. slow / response / The / was
9. next / stay / better / my / will / be
10. unhygienic / bathroom / The / was
📝 Task 1.2 – Formal Letter (120–150 words)
B2 Level
Dear Hotel Manager,
I am writing to complain about my recent stay at your hotel from [dates]. Unfortunately, the
experience was far below my expectations.
Firstly, the room I was given was dirty, with stained sheets and a bathroom that was not
properly cleaned. Secondly, the air conditioning did not work at all, which made my nights
very uncomfortable due to the heat. I also found the hotel staff unhelpful when I reported
these problems.
This level of service is unacceptable, especially considering the price I paid for the room. I
expected a comfortable and clean environment, but instead, I faced inconvenience and
discomfort.
I kindly request a partial refund or a voucher for a future stay as compensation. I hope you
will take this complaint seriously and improve your services.
Thank you for your attention. I look forward to your prompt reply.
Yours faithfully,
[Your Name]
https://t.me/CEFR_Aid
C1 Level
Dear Sir or Madam,
I am writing to express my dissatisfaction with my recent stay at your hotel from [dates].
Regrettably, the experience was far from satisfactory.
The room assigned to me was in a poor state of cleanliness, with stained linens and an
unhygienic bathroom. Furthermore, the air conditioning unit was malfunctioning
throughout my stay, resulting in restless and uncomfortable nights. Despite promptly
reporting these issues to reception, the response was slow and inadequate, which only added
to my frustration.
For a hotel of your reputed standard, such shortcomings are unacceptable. Guests expect a
clean, comfortable environment and prompt resolution of any problems. In light of these
inconveniences, I request appropriate compensation, such as a full or partial refund or a
complimentary future stay.
I trust you will treat this matter with the seriousness it deserves and take necessary
measures to prevent similar experiences for other guests.
I look forward to receiving your response within the next 14 days.
Yours sincerely,
[Your Name]
Gap filling exercise (from sample)
Fill the gaps with appropriate words in the letter above.
1. I am writing to express my ________ with my recent stay.
2. The room was in a poor state of ________, with stained linens.
3. The air conditioning unit was ________ throughout my stay.
4. The staff were slow and ________ in responding.
5. I request a full or partial ________ as compensation.
6. Guests expect a clean, ________ environment.
https://t.me/CEFR_Aid
7. I trust you will take this matter ________.
8. Please provide instructions on how to proceed with the ________ process.
9. I look forward to your response within the next ________ days.
10. The bathroom was ________ and unhygienic.
Unjumble Exercise
Put the words in each line into the correct order to rebuild the full letter.
1. Dear / I / Manager / Restaurant / am / writing / to / express / disappointment / my
/ the
2. recent / visit / your / on / my / date / to / was
3. Unfortunately / did / experience / expectations / meet / not / my
4. Firstly / extremely / service / was / slow
5. waited / we / meals / over / 30 / for / minutes / our
6. restaurant / not / busy / the / being / despite
7. Secondly / quality / food / was / poor
8. steak / overcooked / was / my
9. salad / friend’s / stale / was
10. waiter / rude / was / the / when / mentioned / I / issues
11. treatment / unacceptable / such / for / reputation / your / is
12. request / kindly / refund / full / or / voucher / future / meal / a / for / a /
as / compensation
13. hope / you / problems / address / these / promptly / will
14. avoid / to / similar / experiences / other / customers / for
Task 1.1& Task 1.2 : Create your masterpiece
https://t.me/CEFR_Aid
https://t.me/CEFR_Aid
✅ Practice test 3
Task 1.1 – Informal Letter (50 words)
Write a letter to your friend about a delayed flight.
Say how you felt and what the airline should do.
Task 1.2 – Formal Letter
Write a letter to the airline company about a delayed flight.
Explain what happened, how it affected you, and what kind of response you expect.
Write 120–150 words.
✅ Sample 3 – Answers
✉️Task 1.1 – Informal Letter (~50 words)
✉️B2 Level
Hi [Friend’s Name],
I just got back from my trip, but I had a terrible flight experience. My flight was delayed for
over five hours without any clear explanation. I felt extremely tired and frustrated, especially
since no one from the staff helped or offered food or drinks. I think the airline should
apologize and give some kind of compensation, like a voucher or refund. It was really
stressful. Let’s talk more soon!
Best wishes,
✉️C1 Level
Dear [Friend’s Name],
You won’t believe the trouble I had yesterday! My flight was delayed by almost six hours, and
the worst part was the lack of communication from the airline staff. I was exhausted and
annoyed, sitting at the airport with no food or updates. I honestly think they should take full
responsibility and offer compensation, at least a travel voucher or refund. It’s unacceptable
for passengers to be treated this way.
Anyway, I’ll tell you more when we meet.
Take care,
[Your Name]
https://t.me/CEFR_Aid
📝 Task 1.2 – Formal Letter (120–150 words)
B2 Level:
Dear Sir or Madam,
I am writing to complain about a recent flight delay I experienced with your airline. I was
scheduled to fly from Tashkent to Istanbul on 15th July at 3:00 PM, but the flight was delayed
for over five hours without any clear explanation.
This delay caused a lot of inconvenience for me, as I missed an important business meeting
in Istanbul. The airline staff did not provide proper customer service, such as updates,
refreshments, or any form of support during the long wait. I was left feeling frustrated and
disappointed.
The delay not only disrupted my travel plans but also caused financial loss due to a missed
hotel booking and meeting.
I would like to request compensation for the delay and expect a formal apology. Please let
me know how you plan to respond to this matter. I hope you will take this complaint
seriously and improve your services.
Sincerely,
Elyorbek Tursunov
C1 Level:
Dear Customer Service Team,
I am writing to formally raise a concern regarding the extended delay of Flight HY273 from
Tashkent to Istanbul on 15th July, which was scheduled to depart at 15:00 but was delayed
by over six hours without adequate explanation.
This significant disruption affected not only my travel itinerary but also caused me to miss a
critical business presentation, resulting in financial and reputational consequences. More
concerning was the lack of communication from your staff at the airport. There were no
timely updates, refreshments, or proper assistance provided, which added to the
inconvenience and stress experienced by many passengers.
I believe this situation demonstrates a failure in customer service and should be addressed
accordingly. I am therefore requesting appropriate compensation for the trouble caused,
including reimbursement of expenses and a formal acknowledgment of the incident.
https://t.me/CEFR_Aid
Airlines must take accountability and ensure passenger rights are respected. I trust that
your team will handle this matter professionally and I expect a response outlining the steps
your company will take.
Yours faithfully,
Elyorbek Tursunov
Gap Filling exercise
Fill the gaps using the words in the letter:
1. My flight was ________ for over five hours.
2. There was no clear ________ for the delay.
3. I felt extremely tired and ________.
4. The airline staff didn’t offer any ________ or drinks.
5. I think the airline should ________ for the situation.
6. They should give some kind of ________, like a voucher.
7. The experience was really ________.
8. I just got back from my ________.
9. No one from the staff ________ to help.
10. The flight ________ was terrible.
Jumbling exercise:
Write a letter to the airline company about a delayed flight.
Explain what happened,
How it affected you,
And what kind of response you expect.
Write 120–150 words.
https://t.me/CEFR_Aid
Unjumble Exercise:
Put the words in each line into the correct order to rebuild the full letter.
1. I / the / delay / of / Flight HY237 / writing / am / complain / about / to.
2. on / July 12th / from / Tashkent / to / the / flight / was / Istanbul.
3. over / five / hours / it / delayed / without / any / clear / explanation / was / for.
4. My / plans / travel / seriously / were / disrupted / this / by.
5. I / an / international / missed / business / due / meeting / to / the / delay.
6. informed / We / properly / were / not / or / offered / assistance / any.
7. I / extremely / the / with / service / disappointed / am.
8. I / reimbursement / request / and / an / formal / apology / a / kindly.
9. the / passengers / your / need / deserve / accountability / and / better / treatment.
10. Sincerely / Elyorbek / Tursunov.
Task 1.1& Task 1.2 : Create your masterpiece
https://t.me/CEFR_Aid
https://t.me/CEFR_Aid
✅ Practice test 4
Task 1.1 – Informal Letter (50 words)
Write to your friend about a damaged item you received from an online store.
Say what the problem was and what the company should do.
Task 1.2 – Formal Letter
Write a letter to an online shop to complain about a product that arrived damaged.
Describe the item, explain what happened, and request a solution.
Write 120–150 words.
✅ Sample 4 – Answers
✉️Task 1.1 – Informal Letter
B2 Level
Hi [Friend’s Name],
I hope you’re well. I want to tell you about a problem I had with an online order. I bought a
pair of headphones, but they arrived damaged — one earcup was broken, and the sound
didn’t work properly. I contacted the company, but they haven’t responded yet. I think they
should send me a replacement or give a refund. It’s really disappointing when things arrive
broken like this.
Talk soon!
Best wishes, Lily.
C1 Level
Dear [Friend’s Name],
I hope you’re doing well. I recently ordered some headphones online, but unfortunately, the
item arrived damaged. One earcup was cracked, and the sound quality was poor. I reached
out to the company’s customer service, but they have yet to respond. It’s quite frustrating
because I was looking forward to using them. I believe the company should either send a
replacement promptly or refund my money. Such issues really affect trust in online shopping.
Looking forward to catching up soon.
Take care,
[Your Name]
https://t.me/CEFR_Aid
📝 Task 1.2 – Formal Letter (120–150 words)
B2 Level:
✉️B2 Level
Dear Customer Service Team,
I am writing to complain about a product I ordered from your online shop on 1st July. I
purchased a wireless speaker, but it arrived damaged. The speaker has a large crack on the
side and does not turn on. I tried charging it, but it still doesn’t work.
I am very disappointed because I was expecting a fully functional product. The packaging
seemed intact, so the damage likely happened before shipping. I contacted your support
team, but I have not yet received any response.
I kindly request either a replacement speaker or a full refund. Please let me know how to
return the damaged item. I hope you will handle this matter quickly as I rely on your
company for quality products and good service.
Thank you for your attention. I look forward to your prompt reply.
Yours sincerely,
[Your Name]
✉️C1 Level
Dear Sir or Madam,
I am writing to formally complain about the wireless speaker I purchased from your online
store on 1st July. Upon receiving the package, I discovered that the speaker was damaged —
there is a significant crack on the casing, and the device fails to power on despite several
attempts to charge it.
The packaging appeared to be undamaged, which leads me to believe the product was faulty
before dispatch. This is very disappointing as I had high expectations from your company,
known for its quality products.
https://t.me/CEFR_Aid
I have already contacted customer support but have yet to receive a satisfactory response.
Therefore, I kindly request a prompt replacement or a full refund. Please provide instructions
on how to return the defective item at your earliest convenience.
I trust that you will address this issue with the professionalism expected from a reputable
company. I look forward to your swift reply.
Yours faithfully,
[Your Name]
Gap Filling exercise:
Fill the gaps using the words in the letter:
1. I bought a pair of ________.
2. The headphones arrived ________.
3. One earcup was ________.
4. The sound didn’t work ________.
5. I contacted the ________, but they haven’t responded.
6. I think they should send me a ________.
7. They could also give a ________.
8. It’s disappointing when things arrive ________.
9. I want to tell you about a problem I had with an ________ order.
10. The company hasn’t given me any ________ yet.
Unjumble Exercise
Put the words in each line into the correct order to rebuild the full letter.
1. I / am / writing / formally / complaint / to / a / about / wireless speaker / the /
purchased / store / your / online.
2. On / 1st July / from / your / I / purchased / product.
3. Package / the / receiving / Upon / damaged / was / speaker / that / discovered / I.
https://t.me/CEFR_Aid
4. There / a / crack / casing / on / significant / the / is.
5. The / device / power / fails / to / on / despite / attempts / charging / several.
6. Packaging / appeared / undamaged / The / to / be.
7. Product / faulty / was / before / dispatch / the / believed / to / be.
8. Disappointing / very / this / is / as / expectations / high / I / had.
9. I / contacted / support / customer / but / have / yet / no / response / received.
10. Kindly / a / request / replacement / full / refund / or / prompt / I.
11. Instructions / please / provide / how / to / return / defective / the / item.
12. I / trust / address / you / this / will / issue / with / professionalism.
13. Look / forward / swift / your / reply / to / I.
14. Yours / faithfully / [Your Name].
Task 1.1& Task 1.2 : Create your masterpiece
https://t.me/CEFR_Aid
Task 2
https://t.me/CEFR_Aid
✅ Practice test 1
Part 2 – Online Discussion
You are participating in an online discussion for language learners. The question is:
“Do people rely too much on online shopping nowadays?”
Post your response, giving reasons and examples.
Write 180–200 words.
Part 2 – Online Discussion (180–200 words)
Discussion Topic: “Do people rely too much on online shopping nowadays?”
B2 Level:
Nowadays, many people rely too much on online shopping. It’s true that it’s easy and fast, but
I think we are becoming too dependent on it.
For example, some people order everything online without checking the quality in person.
This can lead to problems like receiving damaged products. Also, online shopping can be
addictive because everything is just one click away.
On the other hand, it is very useful for busy people or for those who live far from big stores.
You can also find better prices and more variety online.
Still, I think we should use online shopping wisely. It’s better to use it when needed, but not
for everything. Going to real shops is also a good way to stay active and social.
C1 Level:
While online shopping has undoubtedly made life more convenient, I believe people are
becoming excessively reliant on it.
Many now order clothes, food, and even furniture online, often without considering local
alternatives. This not only affects small businesses but also reduces social interaction and
physical activity.
Moreover, the ease of access leads to impulsive buying and overconsumption. I know people
who purchase unnecessary items simply because they’re on sale or heavily
https://t.me/CEFR_Aid
advertised. In addition, there’s the issue of product quality, which can only be properly
judged in person.
That said, online shopping has clear advantages, such as saving time, accessing international
markets, and shopping from remote areas. It’s also extremely useful during emergencies or
for people with disabilities.
Overall, I think balance is key. We should enjoy the convenience of online shopping but not let
it replace all traditional experiences. Supporting local businesses and shopping in physical
stores should remain part of our routine.
Task 2: Create your masterpiece
https://t.me/CEFR_Aid
https://t.me/CEFR_Aid
Vocabulary bank
B2 va C1 samplelar uchun topic vocabulary va ularning o‘zbekcha tarjimalari ro‘yxati.
1. Task 1.1 – Informal Letter
English Word/Phrase O‘zbekcha Tarjimasi
favorite book sevimli kitob
first day at work ishning birinchi kuni
language learning til o‘rganish
recent purchase yaqinda sotib olingan narsa
expectation kutish, umid
experience tajriba
practice mashq qilish
difficult qiyin
2. Task 1.2 – Formal Letter
English Word/Phrase O‘zbekcha Tarjimasi Izoh/Context
feedback fikr-mulohaza, izoh
suggestion taklif
problem muammo
request so‘rov, talab
support yordam
experience tajriba
issue masala, muammo
improve yaxshilash
concerned tashvishlangan
3. Online Discussion – Various Topics
(B2 va C1 uchun umumiy)
English Word/Phrase O‘zbekcha Tarjimasi
discussion topic munozara mavzusi
opinion fikr, qarash
reasons sabablar
example misol
rozi bo‘lmoq / qarshilik
agree / disagree
qilmoq
benefits foydalar
challenges qiyinchiliklar
impact ta’sir
solution yechim
future kelajak
community jamiyat
environment atrof-muhit
economy iqtisod
sustainable barqaror
motivation rag‘bat, motivatsiya
lifestyle turmush tarzi
technology texnologiya
pollution ifloslanish
climate change iqlim o‘zgarishi
volunteer work ko‘ngilli ishlar
ish va shaxsiy hayot
work-life balance
muvozanati
education ta’lim
language learning til o‘rganish
public transport jamoat transporti
4. Mavzularga xos lug‘atlar (har topic bo‘yicha alohida)
“Should governments spend more money on the arts or on science?”
English O‘zbekcha
arts san’at
science fan
funding moliyalashtirish
