Transferring Existing Phone Numbers to ACN Digital Phone Service in Verizon Markets

Southern CA, Washington, D.C., MA, MD, NJ, NY, PA, RI and VA

Scenario 1

Customer Currently has Verizon Local & Long Distance with NO INTERNET

OPTION 1 (Order Digital Phone Service with cable Internet):

STEP 1: Place order for cable Internet through IBO Direct Store (where available), if not available through IBO Direct Store, place order with local cable provider STEP 2: AFTER Internet is installed (typically 5-10 business days), place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 3: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided

OPTION 2 (Digital Phone Service with Verizon DSL/FiOS high speed Internet):
STEP 1: Place order for Verizon DSL/FiOS high speed Internet through IBO Direct Store STEP 2: AFTER Internet is installed (typically 5-10 business days), place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 3: Connect Digital Phone Service equipment to DSL/FiOS high speed Internet using the instruction guide provided Remember: ACN Digital Phone Service will not work without a high speed Internet connection

Scenario 2

Customer currently has Verizon Local & Long Distance with CABLE INTERNET

ORDERING STEPS (Keep existing cable Internet):

STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided

OPTIONAL (Replace cable Internet with Verizon DSL/FiOS high speed Internet):
STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Place order for Internet DSL/FiOS high speed Internet through IBO Direct Store STEP 3: Connect Digital Phone Service equipment to cable Internet using the instruction guide provided STEP 4: AFTER DSL/FiOS is installed (typically 5-10 business days), connect Digital Phone Service equipment to DSL/FiOS high speed Internet using the instruction guide provided STEP 5: AFTER Digital Phone Service and DSL/FiOS high speed Internet are active, customer is responsible for canceling cable Internet

Digital Phone Service

Transferring Existing Phone Numbers to ACN Digital Phone Service in Verizon Markets
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Scenario 3

Customer currently has Verizon Local & Long Distance with DSL/FiOS INTERNET

ORDERING STEPS (Keep existing Verizon DSL/FiOS):

STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days and Verizon will automatically separate DSL and bill it separately) STEP 2: Connect Digital Phone Service equipment to DSL/FiOS high speed Internet using the instruction guide provided

OPTIONAL (Replace Verizon DSL/FiOS with cable Internet):

STEP 1: Place order to transfer number to ACN Digital Phone Service through IBO Direct Store. Customer will receive equipment with a temporary phone number in 2-3 business days. (Telephone number transfer will be complete in approximately 7-10 business days) STEP 2: Place order for cable Internet through IBO Direct Store (where available), if not available through IBO Direct Store, place order with local cable provider STEP 3: Connect Digital Phone Service equipment to DSL/FiOS high speed Internet using the instruction guide provided STEP 4: AFTER cable Internet is installed (typically 5-10 business days), connect Digital Phone Service equipment to cable Internet using the instruction guide provided STEP 5: AFTER Digital Phone Service and cable Internet are active, the customer is responsible for canceling Verizon DSL/FiOS high speed Internet

ORDERING TIPS:
Customer needs to contact Verizon to verify that they are not under contract with their phone service and/or Internet before placing an order to transfer their telephone number and/or change their Internet service Internet installation timeframe we state is typically 5-10 business days, which is an average; the actual number of business days depends on when the customer schedules the installation to take place

Digital Phone Service

ACN Opportunity, LLC 2012 ACNDPSVerizonOrdering_DPS_032712