Business Administration MCQ
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16 Chapters
1455 Verified Questions
Business Administration
MCQ PDF
Cou
Business Administration introduces students to the fundamental principles and
practices that govern modern organizations and enterprises. The course covers key
areas such as management, organizational behavior, marketing, finance, accounting,
and operations. Students will explore decision-making processes, strategic planning,
leadership skills, and the role of technology in business. Emphasis is placed on
developing critical thinking, problem-solving, and effective communication skills
essential for success in a rapidly changing global business environment. By the end of
the course, learners will gain a comprehensive understanding of how businesses
operate and the essential tools needed for effective administration and leadership.
Recommended Textbook
Management A Focus on Leaders 2nd Edition by Annie McKee
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16 Chapters
1455 Verified Questions
1455 Flashcards
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Page 2
Chapter 1: Managing and Leading Today: The New Rules
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Sample Questions
Q1) Everyone at the Stay-On Widget Company thinks Deidre is a
warm,empathetic,inspirational person who takes a very personal approach toward
achieving the company's goals.Which of the following statements about Deidre is TRUE?
A) Deidre assumes the traditional role of a manager because she is empathetic,
inspirational, and takes a personal approach to achieving goals.
B) Deidre assumes the traditional role of a manager when she is empathetic and a
leader when she takes a personal approach to goals.
C) Deidre assumes the traditional role of a leader when she is empathetic and a
manager when she takes a personal approach to goals.
D) Deidre assumes the traditional role of a leader because she is empathetic,
inspirational, and takes a personal approach to achieving goals.
Answer: D
Q2) Emotional intelligence requires individuals to manage their own emotions as well as
the emotions of others.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Leadership Imperative
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Sample Questions
Q1) Limbic resonance is a term that refers to the fact that emotions are contagious.
A)True
B)False
Answer: True
Q2) A candidate for a leadership position in a company seems to have all of the
qualifications for the job except self-awareness.Should the company hire this person?
A) No, because self-awareness is a critical part of social and emotional intelligence and
leadership
B) Yes, because self-awareness is only one of many components of social and
emotional intelligence
C) Yes, because self-awareness and social and emotional intelligence are not critically
important to leadership
D) No, because a self-awareness and social and emotional intelligence indicates
dishonesty in a person
Answer: A
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Page 4
Chapter 3: Motivation and Meaning
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Sample Questions
Q1) Monica has been Raoul's tennis coach since he was young.Lately she's been
discouraged with his progress.When she plays matches against Raoul,he seems listless
and lacks motivation because he doesn't think he can win.What can Monica do to
increase Raoul's motivation?
Answer: Sample response: Monica might try two things.First,she could have Raoul watch
her compete against a more experienced player so he can benefit from some vicarious
learning.Second,Monica could try to ease up on Raoul a bit the next time they play a
match.If Raoul gets the idea he can actually win,his self-efficacy will rise,and with it his
motivation is likely to rise.
Q2) Glen is coaching ten-year-old Fatima in tennis.He sets out a dish of candies and
suggests that Fatima take one each time she serves an ace during practice.What social
learning strategy is Glen trying to employ?
A) self-reinforcement
B) self-efficacy
C) engaging the emotions
D) modeling
Answer: A
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Page 5
Chapter 4: Communication: The Key to Resonant
Relationships
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Sample Questions
Q1) Which of the following is a benefit of videoconferencing?
A) It decreases selective perception.
B) It provides access to nonverbal behavior.
C) It is a lean communication channel.
D) It improves understanding of dialects.
Q2) In communication models,who decodes the message?
A) the sender
B) the receiver
C) the medium
D) the channel
Q3) When a listener focuses on only part of a message rather than the whole thing,he or
she is engaging in ________.
A) selective perception
B) personal bias
C) prejudice
D) stereotyping
Q4) People can speak at a rate that is much faster than others can understand.
A)True
B)False
Page 6
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Chapter 5: Planning and Strategy: Bringing the Vision to Life
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Sample Questions
Q1) Strategy expert Tom Malnight thinks that a good strategy ________ assumptions
and takes risks.
A) confirms
B) makes reasonable
C) challenges
D) rejects
Q2) An organization's mission statement always reflects ________.
A) values and priorities
B) differentiation
C) environmental scanning
D) a SWOT analysis
Q3) Too much reliance on goal setting in organizational planning often results in
ignoring the organization's long-term goals.
A)True
B)False
Q4) Today,the term ________ refers to a marker that indicates how far we have come.
A) goals
B) action steps
C) subgoal
D) milestone
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Chapter 6: The Human Side of Planning: Decision Making
and Critical Thinking
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Sample Questions
Q1) In double-loop learning,a person changes his or her ________ as a result of
experience ________.
A) beliefs; but not the behavior that expresses those beliefs
B) behavior; but not the beliefs that underlie the behavior
C) behavior; as well as the beliefs that underlie the behavior
D) beliefs; as well as the situation that challenged those beliefs
Q2) What is the difference between accommodation and assimilation?
Q3) Deciding what to do in an ethical dilemma is a ________ decision because
________.
A) programmed; it involves ethics
B) nonprogrammed; it is simple
C) nonprogrammed; it requires analysis
D) programmed; it requires analysis
Q4) Which of the following is NOT a lesson that the 80/20 rule teaches?
A) A small number of people can make a big difference in the outcome of events.
B) A large number of people can make a small difference in the outcome of events.
C) A small number of people can make a small difference in the outcome of events.
D) Pay attention to the people in your organization that make a difference.
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Chapter 7: Change: a Focus on Adaptability and Resiliency
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Sample Questions
Q1) Explain how Children's Medical Center of Dallas used Shea's lever model to initiate
successful change.
Q2) Which of the following describes the most common reaction to change?
A) fear, resentment, and anxiety
B) excitement, exhilaration
C) indifference
D) a mixture of emotions
Q3) Stage 1 of Kotter's model requires leaders to create a new strategic vision.
A)True
B)False
Q4) Tracy has been hired as superintendent of schools for a large city.Student
achievement test scores are far below the norm,so she implements a force field analysis
to initiate some major changes.What would Lewin say Tracy must consider to be
successful?
A) the slow pace of incremental change
B) the subsystem levers
C) the context of the situation
D) being a participant in the situation
Q5) Describe the Gestalt cycle,and explain how "analysis paralysis" occurs.
Q6) Explain how emotions can hijack our Page
brain 9
during times of change.
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Chapter 8: Workplace Essentials: Creativity,innovation,and
a Spirit of Entrepreneurship
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Sample Questions
Q1) Hypercompetition causes product life cycles to increase in length.
A)True
B)False
Q2) How does Mihalyi Csikszentmihalyi suggest that you can improve your creativity?
A) Ignore any event that surprises you.
B) Try not to be surprised by anyone.
C) Try to surprise at least one person.
D) Try not to surprise more than one person.
Q3) Which of the following is an example of intellectual property that would be NOT be
protected in the year 2050?
A) a logo you designed for your company
B) a book you wrote about baseball
C) a self-sharpening kitchen knife system you invented
D) a song you wrote for a TV soup commercial
Q4) Which definition of entrepreneur is most accurate?
A) An entrepreneur is someone who starts a new business.
B) An entrepreneur is someone who puts social benefit first.
C) An entrepreneur is someone who challenges assumptions.
D) An entrepreneur is someone who incubates ideas.
Page 10
Q5) Explain the importance of a break-even point for a small business.
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Chapter 9: Organizing for a Complex World: Structure and
Design
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Sample Questions
Q1) In which legal structure for organizations are owners sometimes responsible for the
company's assets or debts?
A) sole proprietorship
B) S corporation
C) corporation
D) LLC
Q2) Tall,hierarchical organizations are likely to have ________.
A) a high level of job specialization
B) a low level of job specialization
C) more workers who are generalists
D) fewer workers who are specialists
Q3) Accountability is an individual's willingness to report success or failure regarding
expected job outcomes to his or her manager or other superiors in the chain of
command.
A)True
B)False
Q4) What is flexible specialization? What is the benefit of this approach? Give an
example of how functional specialization can work in manufacturing.
Page
Q5) Define environmental uncertainty and 11
provide a current,real-life example.
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Chapter 10: Teams and Teambuilding
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Sample Questions
Q1) Midori is concerned that the members of her project team will easily lapse into
conformity.To avoid this problem,she assigns Sammy to the team to question the
group's decisions and offer contrasting opinions.What is Sammy's role in the team?
A) diverger
B) devil's advocate
C) assimilator
D) referent observer
Q2) What do the experiments of Solomon Asch demonstrate?
A) People feel a strong pressure to conform to a group even when the direction seems
misguided.
B) Groups feel a strong pressure to make individual members conform with the majority.
C) People conform only when they are forced to do so.
D) Most people will cheat if given the opportunity.
Q3) Who would best fit the MBTI profile of an intuitive-feeling type: the famed artist
Picasso,former Federal Reserve Bank chairman Alan Greenspan,or physicist Stephen
Hawking? Explain your choice.
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Page 12
Chapter 11: Working in a Virtual World: Technology As a Way
of Life
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Sample Questions
Q1) Pardeez is conducting a seminar on organizational efficiency.A manager asks about
strategies to decrease information overload.Pardeez says the first step in solving a
problem is understanding the cause,and points out that a primary cause of information
overload is that people ________.
A) don't work in a central office
B) send too many unimportant e-mails
C) spend too much time on social networks
D) don't use their work time efficiently
Q2) Sarita is director of a large medical billing facility.Her employees are constantly
telling her that they feel overwhelmed by a barrage of information.To address the
problem,Sarita should invest in ________.
A) groupware
B) cloud technologies
C) a knowledge management system
D) a virtual broker system
Q3) The consequences of inadequate knowledge management systems at work aren't
usually so dire.
A)True
B)False
Page 13
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Chapter 12: Organizational Controls: People, processes,
quality, and Results
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Sample Questions
Q1) According to the book,the best types of controls focus on ________.
A) quality, employees, and ethics
B) customers, process, and profits
C) people, process, and results
D) process, people, and profits
Q2) Pam is preparing her company's annual review process.This year,she has decided to
gather information from each employee's supervisor,colleagues,and even some client
contacts.What type of review is Pam planning?
A) peer-to-peer
B) 360-degree
C) supportive
D) balanced scorecard
Q3) Behavior control relies on ________ to control employees.
A) organizational norms
B) SOPs
C) the employee's own self-control
D) rewards and punishment
Q4) What type of control serves as the foundation for Threadless,the successful t-shirt
company? Why do you think this approach is successful?
Page 14
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Chapter 13: Culture: Its Powerful
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Sample Questions
Q1) How can thematic analysis work to uncover organizational culture?
A) by analyzing individual, isolated situations that are representative of larger issues
B) by analyzing individual, isolated feelings that employees have that are representative
of larger issues
C) by looking for patterns that relate to values and norms from a single employee
interview
D) by looking for patterns that relate to values and norms from interviews with a wide
variety of employees
Q2) Can having a weak organizational culture ever be advantageous to an
organization? Explain.
Q3) Devonte is confident that things are going to change for the better at his law
firm.Everyone in the organization is fully committed to cultural change.This reflects a
________ strategy.
A) bottom-up
B) top-down
C) slow-go
D) jump-start
Q4) What is a more? Are they always moral? Give an example to explain your answer.
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Page 15
Chapter 14: Globalization: Managing Effectively in a Global
Economic Environment
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Sample Questions
Q1) Globalization includes the exchange of money,products,information,services,and
expertise between people in different parts of the world.
A)True
B)False
Q2) Which of the following trade alliances aims to phase out tariffs by 2019?
A) North American Free Trade Agreement
B) Asia-Pacific Economic Cooperation
C) the European Union
D) Union of South American Nations
Q3) Laurent is CEO of a software firm in central France.After monitoring the Russian
economy since the end of the Cold War,Laurent feels it is time to explore business
opportunities in the country.Which of the following issues would present a challenge to
Laurent's mission?
A) Russian wages
B) geographic proximity
C) Russian law
D) Russian education
Q4) You have been invited to give a presentation that addresses the question: is
globalization a good thing or a bad thing? Explain your view.
Page 16
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Chapter 15: Sustainability and Corporate Social
Responsibility: Ensuring the Future
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Sample Questions
Q1) Superfund is a government program that is used to clean up hazardous waste sites.
A)True
B)False
Q2) Describe how the tagline for Toyota's Prius hybrid car,"Where man's wants and
nature's needs agree," relates to sustainability.
Q3) How much of its total energy does the U.S.Environmental Protection Agency buy from
green power sources?
A) 40 percent
B) 65 percent
C) 84 percent
D) 100 percent
Q4) Jessica recently won the state lottery.After reading about Generation Investment
Management,she decided to invest a portion of her winnings in ________.
A) fracking
B) oil futures
C) wind power
D) precious metals
Q5) Explain how the cap-and-trade system works to control carbon emissions.
Page 17
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Chapter 16: Managing and Leading for Tomorrow
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Sample Questions
Q1) According to Google's Chade-Meng Tan,the cognitive component of compassion is
________.
A) "I understand you"
B) "I feel for you"
C) "I want to help you"
D) "I think about your goals"
Q2) Most people find it harder to focus on a negative goal than a positive goal.
A)True
B)False
Q3) According to the "Moon Shots for Management" report,organizations should strive to
be ________.
A) larger and more innovative
B) smaller and more innovative
C) larger and more disciplined
D) larger and more responsible
Q4) For 21st-century managers,education should ________.
A) include an MBA program
B) consist primarily of on-the-job experience
C) be ongoing
D) be mandated by their organizations
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