Quiz 1 of Management

Name: _________________ Student ID: ___________________

1. The process of creating new products that customers want to purchase is called:
A) increasing responsiveness. B) TQM. C)increasing quality.
D) increasing innovation. E) restructuring.
2. A manager who trains and mentors subordinates to assist them to achieve their full potential within
the organization is acting primarily within which function?
A) Organizing B) Leading C) Demonstrating
D) Controlling E) Planning
3. According to Mintzberg, the thousands of specific tasks managers need to perform fall into
three roles. Which of the following is NOT one of these roles?
A) decision making B) interpersonal C) informational
D) organizational E)all of the above were identified by Mintzberg
4. Advances in informational technologies have affected the tasks and functions of ________
managers.
A) top B)middle. C) first-layer
D) all of the above
5. The top managers of an organization must devote more time to ________________ than
lower level managers do.
A) planning and organizing B) leading C) controlling
D) vision E) motivation
6. The outcome of planning is _________ , a cluster of decisions concerning what
organizational goals to pursue, what actions to take, and how to use resources to achieve goals.
A) an organizational structure B) a control mechanism C) a strategy
D) leadership E) efficiency
7. Effective managers who choose the "right" organizational goals and have the skills to use the
organization's resources are:
A) efficient B) effective C) strategic
D) conceptual E) technical
8. The measure of the "appropriateness" of the goals selected by management for the
organization and the degree to which the organization accomplishes these goals is known as:
A) efficiency. B) strategy. C) effectiveness.
D) conceptual skill. E) restructuring.
9. When managers attempt to determine how well the organization is accomplishing its goals,
this is an important aspect of:
A) leading. B) planning. C) organizing.
D) demonstrating. E) controlling.
10. A manager is deciding which programs to initiate. He is acting as a:
A) entrepreneur B) negotiator C) monitor
D) liaison E) resource allocator

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11. A set of specific tasks that a manager is expected to perform because of his or her position
within the organization is called:
A) a plan. B) restructuring. C) a role.
D) an efficiency strategy. E) none of the above.
12. In what order do managers typically perform the managerial functions?
A) organizing, planning, controlling, leading B)organizing, leading, planning, controlling
C) planning, organizing, leading, controlling D) planning, organizing, controlling, leading
E) leading, organizing, planning, controlling
13. If an organization has a hard-working, committed workforce, this is most likely to be a result
of managers' abilities to:
A) organize B) plan C) lead
D) control E) resolve conflict
14. Most managers face jobs characterized by:
A) high variety B) fragmentation C) brevity
D) the need to rely on experience E) all of the above
15. When Wal-Mart builds a distribution warehouse so that it can supply products to its stores
within a 200-mile radius on almost a daily basis, we say that Wal-Mart has achieved:
A) empowerment. B) a competitive advantage. C) increased quality.
D) increased innovation. E) none of the above.
16. The ability of a worker in the accounting department to prepare the organization's balance
sheet is an example of:
A) a conceptual skill. B) a first-line skill. C) a human skill.
D) a technical skill. E) none of the above.
17. Boeing appoints an engineer to be the "go-between" between the company's Research and
Development department and the government contractor that is sponsoring the creation of a new
fighter airplane. This is an example of which type of role?
A) Monitor B) Leader C) Figurehead
D) Resource allocator E)Liaison
18. McDonald's decided to add breakfast to its hours of operation in order to increase the number
of customers. This was an attempt to improve the organization's:
A) effectiveness. B) planning. C) leading strategy.
D) efficiency. E) none of the above.
19. Effective leadership depends on the use of:
A) power and influence B) authority and giving orders C) physical resources
D) structure E) policies and procedures
20. When a manager sends a memo to subordinates outlining a new company policy, in which
role is this manager primarily acting?
A) Figurehead B) Disseminator C) Disturbance handler
D) Monitor E) Liaison

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Answer Key

1. D
2. B
3. D
4. D
5. A
6. C
7. A
8. C
9. E
10. A
11. C
12. C
13. C
14. E
15. B
16. D
17. E
18. A
19. A
20. B

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