3.

List of Recommended Books

Band 1 a. Subscription to Magazines: HBR, Forbes, Times Demand-Driven Business Models No Matter What Business You're in by Rick Kash, David Calhoun Band 2 Business Orientation Band 3

a. What the CEO wants you to know by

Ram Charan

a. What the CEO wants you to know by

Ram Charan

Leadership The Leadership Integrity Challenge, by Edward E. Morler a. b. True North by Bill George Execution: The discipline of Getting Things Done by Larry Bossidy & Ram Charan

a. The Way of the Shepherd: 7 Ancient

Secrets to Managing Productive People by Dr. Kevin Leman and William Pentak The 21st Century Supervisor by Brad Humphrey and Jeff Stokes

b.

Differential Thinking a. b. Use Both Sides of Your Brain -by Tony Buzan Lateral Thinking by Edward DeBono Different: Escaping the Competitive Herd by Youngme Moon, Lynn Carruthers Maverick by Ricardo Semlar Five Star Mind: Games and Exercises to Stimulate Your Creativity and Imagination -- by Tom Wujec Return on Imagination: Realizing the Power of Ideas by Tom Wujec and Sandra Muscat Fifth Discipline-the Art & Science of Learning OrganizationsPeter Senge Coping with Numbers A Management Guide by D Target (Martin Robertson & Co) Reengineering the CorporationMichael Hammer, James Champy The Reengineering RevolutionMichael Hammer The Power of Six Sigma-Subir Chowdhary Emotional QuotientDaniel Goleman The Art of Talking so the people will listen- Paul Swets 7 Habits of Highly Effective PeopleStephen R Covey Mastering Personal and Interpersonal Skills: Key Techniques for Effective DecisionMaking and Personal Success (Masters) by Peter F Haddon

a. FISH by Stephen Lundin

b. The World is Flat by Thomas L. Friedman

a. FISH by Stephen Lundin b. The World is Flat by Thomas L.

Friedman

c.
d. e.

f.

Systems Thinking a. b. c. d. e.

a. Fifth Discipline-the Art & Science of a. Fifth Discipline-the Art & Science of b.
Learning Organizations by Peter Senge The Power of Six Sigma by Subir Chowdhary

b.

Learning Organizations byPeter Senge The Power of Six Sigma by Subir Chowdhary

Interpersonal Skills a. b. c. d.

a. The Art of Talking so the people will b.

c. listen by Paul Swets 7 Habits of Highly Effective People by Stephen R Covey The Power of Nice by Ronald M. Shapiro and Mark A. Jankowski

a. The Art of Talking so the people will b. 7 Habits of Highly Effective People
c. by Stephen R Covey The Power of Nice by Ronald M. Shapiro and Mark A. Jankowski listen by Paul Swets

Change Management a. b. c. Managing at the Speed of ChangeDaryl Conner Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change by Jeanie Daniel Duck Moments of Truth- Jan Carlzon Inside the Magic Kingdom- Tom Connellan Managing the Customer Experience- turning customers into advocates-Shaun Smith Raving Fans-A Revolutionary approach to customer service- Ken Blanchard, Sheldon Bowles

a. Managing at the Speed of Change a. Managing at the Speed of Change by b. Good to Great Why some b. Good to Great Why some
c. companies make the leap by Jim Collins Doing Nothing Is Not An Option by Robert K. Critchley Customer Focus c. companies make the leap by Jim Collins Doing Nothing Is Not An Option by Robert K. Critchley by Daryl Conner Daryl Conner

a. b. c. d.

a.

Managing the Customer Experience- turning customers into advocates by Shaun Smith approach to customer service by Ken Blanchard, Sheldon Bowles The 7 Hidden Reasons Employees Leave by Leigh Branham

a. Managing the Customer Experienceturning customers into advocates by Shaun Smith Raving Fans-A Revolutionary approach to customer service by Ken Blanchard, Sheldon Bowles The 7 Hidden Reasons Employees Leave by Leigh Branham

b. Raving Fans-A Revolutionary b. a.

c.

Strategic Perspective and Strategy Execution a. b. c. d. Balanced Business Scorecard Kaplan Execution- Larry Bossidy & Ram Charan Competing for the future G Hamel, C K Pralahad Thinking Strategically by Avinash Dixit & Barry Nalebuff

a. Execution by Larry Bossidy & Ram b.

c. Charan Alignment by Robert S. Kaplan and David P. Norton Closing the engagement Gap by Julie Gebauer and Don Lowman

a. Execution by Larry Bossidy & Ram

b. c. Charan Alignment by Robert S. Kaplan and David P. Norton Closing the Engagement Gap by Julie Gebauer and Don Lowman