NATIONALPOWER AUTHORITY PUPILAGE REPORT

COMMERCIAL DEPARTMENT Inspectorate TOTAL STAFF STRENGTH---------------7 ORGANOGRAM SUPERVISORS-------------------------------3 ZONES EAST WEST CENTRAL DISTRICTS 70,71,72,82,83 80,81,84 73,74,75,76,77,78,79

SPECIFIC FUNCTIONS: Receive application forms and query letters from customers through the Commercial Manager and from the Customer Service Section Inspections on tariff clarifications (TC) New connections-NC Separate meters-SM Change of Tenancies-CT Additional Wiring Meter Required-AWMR Rewiring Meter Required-RWMR Temporary Supplies-TS Non-payment of Withdrawn Meter Cases Stolen Meter Cases Preparation of Job instructions for meter replacement Calculations on installed load and Assessments for energy recoveries Installation of check meters to address some customer queries and advices Inspections of Meter Account Queries Inspections on Meter Performances Faulty Meter Cases- MSS Investigations on illegal supplies and meters Burnt Meter Cases MDI Disconnections an Reconnections Inspections on General Electrical Installations

Determination of Faulty meter for Faulty Meter Cases Install a check meter o Domestic consumer at least 30 days o MDIs at least 24 hrs. Establish variables and proceed with the calculations.

NATIONALPOWER AUTHORITY PUPILAGE REPORT

( ) X

% error Or
( )

Where WSM= ISM= CIF=Check index final

IEE Regulation Error limit=

Example: If CIF = 1164, WSF= 29981 and ISF= 28820, then

Comment:since good working order.

is within the limit, the meter is considered to be in

Calculations on installed load and Assessments for energy recoveries Energy recovery can be achieved by taking inventory of all utilities in the consumers premises as follows: Utility Bulbs TV DVD Fan Qty 5 1 1 1 Minimum rating (watt) 40 80 25 70
2

Product 200 80 25 70

NATIONALPOWER AUTHORITY PUPILAGE REPORT

Freezer 1 150 150 Installed Load= 525W

GENERAL CHALLENGES: Low staff strength Inadequate office space Provision of ladder carrying vehicle with communication facility Provision of electrical instruments and tools Provision of more office equipment and furniture More training on investigation Techniques and report writing skills Provision of motor bikes for each respective zone

LARGE POWER UNIT SECTION MDI & MDAs

TOTAL STAFF STRENGTH---------------Three ZONES: EAST, WEST, CENTRAL AND MAKENI SPECIFIC FUNCTIONS:Billing, Bill Distribution and treatment of Customer Queries GENERAL FUNCTIONS: Prepare reading tickets for MDI and MDAs Send read entry to Data Processing for entry Meter editing (three stages) Preview (three stages)
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NATIONALPOWER AUTHORITY PUPILAGE REPORT

Bill production and distribution Customer queries for the following ledgers: 1. Staff account 2. Welders 3. Churches and mosques 4. Schools and hospitals

GENERAL CHALLENGES: Inadequate staff Transport

METER READING ORGANOGRAM

1. 2. 3. 4. 5.

HEAD OF SECTION SUPERVISORS-3 SENIOR METER READERS-4 PERMANENT METER READERS-2 CONTRACT METER READERS-17 TOTAL STAFF STRENGHT-27

SPECIFIC FUNCTIONS: Supervisors preparation of statistical reports with regards the no. of meters read, met disconnected, suspected faulty and addressing customer complaints. GENERAL FUNCTIONS: Meter reading
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NATIONALPOWER AUTHORITY PUPILAGE REPORT

Bills distribution and reporting for the attention of management GENERAL CHALLENGES: Inadequate staff strength Inadequate logistics: Motor bikes, Vans, door lock cards Inconsistent data base records Random installation of prepaid meters

STATUS REPORT PITFALLS: No proper supervision of meter readers by the supervisors o Schedule books are not checked regularly to know completed and pending tasks o No proper check to ensure that team members report every day at the office Too many door lock conditions: o Most meters are installed inside the houses and thus create lots of difficulties in gaining access the meters. o This will eventually lead to a drag in revenue collection.