What Managers Do

Get things done through other people Make decisions, allocate resources, and direct the activities of others to attain goals Do their work in an organization MANAGEMENT FUNCTIONS: 1) Planning 2) Organizing 3) Leading 4) Controlling

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Management Functions (contd)

Management Skills
Technical skills
The ability to apply specialized knowledge or expertise.

Human skills
The ability to work with, understand, and motivate other people, both individually and in groups.

Conceptual Skills
The mental ability to analyze and diagnose complex situations.

Effective Versus Successful Managerial Activities (Luthans)

1. Traditional management
Decision making, planning, and controlling

2. Communication
Exchanging routine information and processing paperwork

3. Human resource management

Motivating, disciplining, managing conflict, staffing, and training

4. Networking
Socializing, politicking, and interacting with others

Effective vs. Successful Managers.

So.What is Organizational Behavior?

Systematic Study
We are looking for overall relationships.

YOUR experience may not fit with a particular OB theory. THIS IS COMMON! However, we are looking for patterns.
Behavior is generally predictable There are differences between individuals There are fundamental consistencies in behavior There are rules (written and unwritten) in almost every setting

Contributing Disciplines to OB

Psychology Sociology Social Psychology Anthropology Political Science

There Are Few Absolutes in OB

Contingency Variables

Challenges and Opportunity for OB

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service

Challenges and Opportunity for OB (contd)

Improving People Skills Empowering People Coping with Temporariness Stimulation Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior

The Dependent Variables

Key Examples of Dependent Variables

The Dependent Variables (contd)

The Dependent Variables (contd)

The Dependent Variables (contd)

The Independent Variables

Independent Variables

Individual-Level Variables: ability, IQ, personality, etc

Group-Level Variables: Teamwork, leadership, etc

Organization System-Level Variables: org culture, HR

SUMMARY
Managers need to develop their interpersonal (people skills) to be effective in their jobs.