UX - IMPLEMENTATION QUINTILES Domain: Clinical Research

INTRODUCTION

SPECIFICATIONS

Introduction Quintiles is the only fully integrated bio and pharmaceutical services provider offering clinical, commercial, consulting and capital solutions. Our 23,000 employees in 60 countries have helped develop or commercialize all of the top 30 best-selling drugs.

Specifications They wanted to look better than their competitors. Reduce Manual Interventions to a certain level. Include the application in the Quintiles brand family.

Constraints Developing Technology was not fixed

PREVIOUS APPLICATION

Design structure to be improved. Not consistent with Quintiles family. Welcome Text, Logout, Edit and Current date, placement to be improved. Unnecessary white space in the center. Every time user clicks a navigation link, a new page opens in the same window. The navigation links gets replaced by advanced options for that respective link. User is forced to come back to home page for navigating to other pages. No quick view / Overview Dashboard for products Categorization not clear.

TARGET GROUPS

Internal Clinical Research Associates Clinical Research Coordinators Middle Level Group Heads Project Managers Executive Level Head Clinical Operations Head Data Management Head QA/ QC

External Site Level Nurses Doctors

Client Level Research Doctors Managers Executive Managers

Constraints Fixing an meeting with external users

TECHNIQUES

Method

Deliverable

Objective

-----------------------------------------------------------------------------------------------------------------------------------------------Research & Analysis Phase Kick off Meetings Product Review Report Derive Objectives Competitive Analysis Product Review Report Study Competitors Contextual Inquiry Product Review Report Users Behaviors Task Analysis Task Flow Report Sequence Model of a Task

Design Phase Information Architecture Prototypes Cognitive Walk-through User Interface Specification

IA Design Document Unique Screen Design Walk-through Presentation Document

Correct Navigational Flaws Monitoring Visual Affordance User Understanding User Understanding

Testing Phase Heuristic Evaluations Summative Evaluation Signoff

Evaluation Report Evaluation Report

Enhancing the Experience

CONTEXTUAL INQUIRY

Four questions sequence: Open ended / Follow up / Probe / Prompt Questions How often do they use the application? for what purpose? Common / uncommon task?... What are the Manual Task that they perform? how often What feature should have been in the application to ease their work? why do they feel, that feature is required?

Issues Trapped (Generic) Users are unhappy with the manual process involved. Too many steps involved to perform a simple task. Interface not too intuitive Reporting feature is very complex and requires manual intervention like running an external script.

PROTOYPES

PROTOYPES

THANK YOU
AMOL TONDWALKAR +91 9833823252 amol_tondwalkar@hotmail.com