Electronic Business and Electronic Commerce

What is E-commerce?
Buying and selling of products or services over electronic systems such as the Internet and other computer networks Online purchase of goods or services by credit cards or PayPal Buying and selling of goods and services, and the transfer of funds, through digital communications.
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What is E-Business ?
Utilization of information and communication technologies (ICT) in support of all the activities of business. Electronic commerce focuses on the use of ICT to enable the external activities and relationships of the business with individuals, groups and other businesses

What is E-Business ?
In practice, e-business is more than just ecommerce. While e-business refers to more strategic focus with an emphasis on the functions that occur using electronic capabilities, e-commerce is a subset of an overall e-business strategy. E-commerce seeks to add revenue streams using the World Wide Web or the Internet to build and enhance relationships with clients and partners and to improve efficiency
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Sri Lankan eCommerce sites

Name few local ecommerce businesses Discuss the following examples

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Difference between E-commerce and E-Business

E-commerce covers outward-facing processes that touch customers, suppliers and external partners, including sales, marketing, order taking, delivery, customer service, purchasing of raw materials and supplies for production and procurement of indirect operating-expense items, such as office supplies. It involves new business models and the potential to gain new revenue or lose some existing revenue to new competitors. 14

Difference between E-commerce and E-Business

E-business includes e-commerce but also covers internal processes such as production, inventory management, product development, risk management, finance, knowledge management and human resources. E-business strategy is more complex, more focused on internal processes, and aimed at cost savings and improvements in efficiency, productivity and cost savings
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Internet Business Models

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Virtual Storefront

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Information Broker

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A transaction broker

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 Discuss role of Transaction brokers and direct sellers using above two websites

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Online market place

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Online market place

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Online market place

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A content provider

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Virtual Community

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Virtual Community

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Virtual Community

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Virtual Community

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Virtual Community

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Portal

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Portal

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Categories of Electronic Commerce

Business to Consumer (B2C) Business to Business (B2B) Consumer to Consumer (C2C)

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Business to Consumer (B2C)

Retailing products and services to individual shoppers
Example: www.BarnesandNorble.com Following slides will demonstrate steps of purchasing books online

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Part 1 of the page

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Business to Business (B2B)

Selling products and services among businesses
Example: www.milacron.com Discuss what is the business of Milacron

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Consumer to Consumer (C2C)

Discuss what is C2C Find examples

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Exercises 1
I. II. III. IV. Go to the Kapruka.lk website Select a bunch of flowers you like and Add to delivery cart Continue Shopping, and then select a basket of fruit of your choice and put it in the same cart After adding two items to the delivery cart, now you place the order by clicking Place my order Continue checking out using the option: For Everyone Else
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V.

Exercises 1 continue
VI. In the next web page you get do following

Check whether the items you ordered are correct Check whether the total bill mount is correct Fill the name and address of a recipient you like in one of the available Sri Lankan cities in the list Fill the other information and Continue
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Exercises 1 continue
VII. In the next page Your Order Summary:
I. Check whether the prepared order is correct and is same as the one you ordered II. Then click Proceed to Checkout III. Come to a page titled as Kapruka Secure Payments IV. Fill the page if you like and click I Authorize this Transaction V. and see what happen next
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Exercises 2
Analyze the Kapruka.lk site for following
What are the available and accepted payments methods What is PayPal ? find the meaning of that using Google, by simply typing what is PayPal How to find the status of the orders you placed Try to create a new Account What is the local office of Kapruka What is
The Internet business model and the category of eCommerce Is that a brick and mortar business or a click and mortar business

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Exercises 3
Go to www.srilankan.aero/ Try to reserve a flight of economy class from Colombo to Bangalore for one person as to depart on 15 December 2009 and to return on 29th December 2009 Try to do the same using expedia.com Compare the different prices and options offered by each company What is the type of Internet Business Model and eCommerce category of www.srilankan.aero
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 Major Types of Systems In Organizations Version 3.ppt this presentation is available at http://www.kln.ac.lk/fcms/web/hrm/Downlo ad2/Presentations/

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