Effective Communication

Oral
Written

Facial Expressions
Body movements Sign language

Gestures

ACTIVE LISTENING

45% of total working hours are spent on listening

UNDERSTANDING

UNDERSTANDING

Everyone hears only what he understands

COMPREHENSION
Board Vice- President
General Supervisor Plant Manager General Foreman Worker

100% 63%
56% 40% 30% 20%

Comprehension Rating of a message in an Organization

Retaining

Memory is the library of the mind

Recalling

In My Life Ive had Seven Cars, Six Jobs, Five Houses, Four By pass Operations and Three Wives !

HELPS MAKE COMMUNICATION MORE EFFECTIVE

Actions speak louder than the words 60%- 80% of what you say is conveyed through your non verbal actions Non Verbal communication is the most visible aspect of communication Helps in establishing rapport Body language adds intensity to the process of communication

Kinesics Oculesics Proxemics Haptics Chronemics Paralingual

( Body Movement) ( Eye Contact) ( Personal Space) (Body Contact) ( Temporal) ( vocal cues)

Contemplation

Authority

Frown/Anger

Sad