Forms and purposes of Oral communication
oral communication
What is oral communication?
Expressing ideas and information as well as influencing others through the spoken word. OR Oral communication is any type of interaction that makes use of spoken words through our speech organs.
Key Concepts: speaker, message,
channel, receiver, feedback, noise, context
Communication process
feedback
Sender
Receiver
Modes of speech communication
Speaker or communicator uses his voice or vocal mechanism
Speaker or communicator displays bodily behavior/movement in forms such as facial expression, eye contact, gestures of the hands and shoulders.
Three Elements of Oral Communication
Content: information conveyed in presentation Organization: structure of presentation Delivery: means of communication
Goals of communication
To change behavior
To get and give Information
To get action
To persuade
To ensure understanding Source: CGAP Direct
Forms of Oral communication
There are two forms of oral communication
1. Face to Face communication 2. Using mechanical devices for oral communication.
Face to face communication
Face to face oral communication is the exchange of ideas or thought through spoken words when both the listener and the speaker interact in the same physical contact at same place
Its benefits
Face to communication is more
effective because it creates stronger connection, trust and loyalty
People can be emotionally engaged.
Our brains still rely on instincts to assess danger,
trust and honesty( gestures, body language
Examples.
Meetings Conferences Seminars Interviews presentations(oral) Are good examples of face to face interaction.
Meetings
Seminars and interviews
Using Mechanical devices for oral communication
Mechanical devices like Mobile
phones, microphones, dictating machines, Voice messages, Intercoms and telephones are used for oral communication when there is no face to face interaction between the participants
Attributes of good oral communication 1.Sounds and sound combinations 2. Stress 3. Rhythm 4. Intonation 5. Speed: pausing 6. Clarity of articulation 7. Voice modulation: volume & pitch variation (avoiding monotonous speech)
Principles Of Oral Communication
Brevity
Clarity
Choosing right words Sequence Avoid jargons Listening
More types of oral communication
Prepared speeches - planned prior to
the event, tends to be highly structured (or should be!) Impromptu speeches - generally unexpected and unprepared, tends to be unstructured Briefings - short summary of the details for an operation/plan
Styles of Oral Communication
Informative
Persuasive
Entertaining Educatives
Effective communication in business
Enhanced Professional Image Increased productivity
Better quality of documents Lesser Misunderstanding
Effective Communication
Stronger Decision making
Increased Quicker Awareness problem Among solving Employees Healthier Improved Business customer relations relationships
Emotional significance of message..
Facial expressions, body
movements, gestures, tone of voice, rate of speech, and voice inflection all add meaning to the words actually spoken. These nonverbal components help the receiver interpret the emotional significance of the message.
Supervisors oral skills
Oral Communication is at the heart of the
supervisors job.
Supervisors must communicate in order to work with
their boss, employees, and
other supervisors
by
sending and receiving ideas, giving instruction and
processing many kinds of information.
Effective communicator
Being an effective
communicator means being honest with yourself and others; it means having the ability to say what you want or feel, but not at the expense of others.
Oral vs. written communication
Oral Direct medium of communication allows for instant interchange of opinions views, attitudes allows for contribution and participation from all present. Time saving and economical There is flexibility and lesser chances for misunderstanding
Written
Provides written record
and evidence of dispatch and receipt. instant feedback is not possible; Can take time to produce. can be expensive does not allow for exchange of opinions views or attitudes except over period of time.
Continued..
oral
No record for future Message can be kept
written
can cause problems
secret if we use oral medium Very useful for group communication Builds relationships.
of interpretation. Written messages can be read again and again. Very less chances of secrecy of the written message.