FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE

Zubia Saleem Arooj Fatima Hiba Mujeeb Imtisal-e-Noor

 This presentation is based upon the first part Fundamental techniques of handling people of the book : How To Win Friends And Influence People by Dale Carnegie
These techniques are vital for excelling in our personal and professional lives.

FIRST PRINCIPLE

Dont criticize, condemn or complain.

By : Imtisal-e-noor

 Criticism: the act or an instance of making an unfavorable or severe judgment or comment

condemnation, accusation, blame

 Futile: puts a person on the defensive makes him strive to justify himself. Dangerous: wounds a person's precious pride hurts his sense of importance arouses resentment

It is a basic human trait to justify ones action however wrong we may be. Even the worst criminals! Crowley : the savage cop-killer Dutch Schultz Al Capone : the most sinister gang leader of America

 Do you know someone you would like to change?

Engineering hats example

Essence: If You Want to Gather Honey, Don't Kick Over the Beehive!!

 Benjamin Franklin: "I will speak ill of no man and speak all the good I know of everybody . Abraham Lincoln : judge not, that ye be not judged

 Confucius said "Don't complain about the snow on your neighbor's roof when your own doorstep is unclean."

As Dr. Johnson said: "God himself, sir, does not propose to judge man until the end of his days.
Why should you and I?

SECOND PRINCIPLE

Give honest and sincere appreciation.

By : Zubia Saleem

 Literally it is approval, praise, positive reception etc. But basically the ability to see the good in others and then express these positive sentiments to the respective person is called appreciation.

Appreciation
sincere

Flattery
insincere

One comes from the heart out

This comes from the teeth out

unselfish

selfish

universally admired

universally condemned

 Answer = The desire to be IMPORTANT It is one of the main differences between mankind and the animals Lincoln once began a letter saying: "Everybody likes a compliment." William James said: "The deepest principle in human nature is the craving to be appreciated."

 Charles Schwab: One of the first people in American business to be paid a salary of over a million dollars a year. Schwab said "I consider my ability to arouse enthusiasm among my people the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

But the average person does not act like Schwab he treats others according to the following old saying: "Once I did bad and that I heard ever Twice I did good, but that I heard never."

The following quotes show us the way to become better at this technique: I shall pass this way but once; any good, therefore, that I can do or any kindness that I can show to any human being, let me do it now. Let me not defer nor neglect it, for I shall not pass this way again. Emerson said: "Every man I meet is my superior in some way, In that, I learn of him."

THIRD PRINCIPLE

- Arouse in the other person an eager want.

By : Arooj Fatima

 Use of force Showing authority Tell them what you want

OR Talk about what others want

 But the best way on earth to influence other people is to talk about what they want and show them how to get it. Reason: All people are interested in their own selves William Winter:"selfexpression is the dominant necessity of human nature."

Remember that tomorrow when you are trying to get somebody to do something DONT: preach at them talk about what you want

RATHER Focus on what benefit they will have if they do the job

 Henry Ford founder of Ford vehicles gives a great advice:

If there is any one secret of success it lies in the ability to get the other person's point of view and see things from that person's angle as well as from your own

 Harry A, Overstreet : "First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way."

CONCLUSION AND SUMMARY

By : Hiba Mujeeb

Biggest Success Secrets :

1. If you want to gather honey, don't kick over the beehive 2. Sincere appreciation The big secret of dealing with people 3. Arouse in the other person an eager want.