Human Resource Management

Why Human Resource Management is so important to an Organization?

Human Resource

Management

The Heart of
All Organizations
15 % success is due to technical skills and 85 % due to the skills in human engineering

The process of

Human Resource Management

consists of all the actions that an organization takes to attract, develop, and retain quality employees.

Example of Organization
Starbucks is one of the best known
and fastest growing companies in the world.

Starbucks Coffee Company has one of the most experienced and well skilled HR departments.
This company have been recognized by the Fortune Magazine and named 100 best companies to work for.

 Were not in the coffee business, serving people, were in the people business serving coffee Howard Schultz CEO

Importance 1 :
It helps in selection and recruitment of individuals that are right for a given position in the company. Starbucks' recruitment motto was "To have the right people hiring the right people."

Recruitment
Today, talented employees are hot items on the global labour market, thus, employers are forced to work more hard to be able to retain, motivate and develop good employees. The recruits must have mandatory of at least twenty-four hours within the first two to four weeks. As for the managers, they have to train from eight to twelve weeks. Management training includes classes and assignments.

Importance 2 :
Assists employees and managers in adapting to organization change. Provide a great working environment and treat each other with respect and dignity. Starbucks is sending clear message that they value their employees also known as partners.

Importance 3 :
HRM can make contribution to the organizations

effectiveness,
efficiency productivity improvements

Importance 3 : (contd)

The goal of HRM is to maximize the productivity of an organization by optimizing the effectiveness of its employees while simultaneously improving the work life of employees and treating employees as valuable resources. Consequently, HRM encompasses efforts to promote personal development, employee satisfaction, and compliance with employmentrelated laws.

Sandra Porter, HR director at Starbucks, advises job candidates never to criticise their current employers.

What three skills must an HR director possess? Have a thorough understanding of the business, demonstrate ownership of an effective people strategy and be a role model of the values of the organisation.

 What is the worst thing about HR? I asked my team what they thought about this and we pretty much all agreed. Being in HR we often get to see the best and also the worst of people, and sometimes this can be tough.

 What is the Best thing about HR? There are many things to choose from but for me it is the opportunity to create and implement strategies that will change the direction of individual careers and organisational growth.

 What is the main challenge facing HR over the next five years? There will be a growing need for HR to understand and educate organisations about how they will need to adapt and change to match the expectations of the workforce. Employees now want to be far more involved in the shaping of the business, rather than just delivering it.

McDonalds

Introduction

McDonalds brand is the leading global foodservice retailer with more than 30,000

local restaurants serving almost 50 million

people in 120 countries each day.

What is Human Resources Management?

The function performed in organizations that facilitate the most effective use of people (employees) to achieve organizational and individual goals.

Why is Human Resource Management Important to an Organization?

It helps in recruiting and selecting appropriate staff, using a variety of techniques. Mission Statement: Some people wait for the future. Some push

it along. We dont have waiters.

Helps the managers in measuring and monitoring staff performance.

 Assists managers in training, developing and appraising staff. Performance Appraisal Process:

Performance Review is a formal process in McDonalds twice a year where each employee is evaluate in order to determine how he or she is performing.

 The appraisal process in McDonalds included PA forms for every particular job which involves: International McDonalds standards Assessing the employees actual

performance relative to these standards

Providing feedback to the employees

The Human Resources (HR) department looks after :

Recruitment Job vacancies - Write a job description, person specification and advertise the vacancy. -Will choose the best candidates and produces a shortlist of people to interview. - Decide who to make an offer for the job -Use selection techniques- personality tests, background investigations, and medical examinations.

Training and development a. New employees - Will be given an induction training by the HR team - Produce skills that education could not (or did not) provide to employees.
b. Training - given to existing employees to improve their efficiency, usage of new technologies and to improve or develop their existing skills.

Welfare

Responsible for ensuring that the organization complies with laws on health and safety, working conditions and equal opportunities. For example making sure people are working the right hours each week and well trained.

Other HR functions:

Interpret the companys policies and procedures Gain creative cooperation and developing smooth working relationships Communicating- interviewing, counseling, disciplining Conducting job analyses -determining the nature of each employees job Building employee commitment

James New and Interactive Media

How long have you been working at Cadbury? Ive been at Cadbury for about seven months, so I am relatively new. Previously, I worked in the telecommunications, e-commerce and knowledge management industries. To get to where I am today, after finishing my GCSEs I went on to study A level maths, chemistry, graphics and music. Next, I went on to study Internet Engineering. What is your job title and what does your job involve? My job title is New and Interactive Media Coordinator. My role involves managing the corporate websites and identifying opportunities for development across all Cadburys websites. What do you enjoy about your job? I enjoy working with different parts of the business. A typical day can see me working with Investor Relations, Human Resources and Design. I enjoy the fact that I can get on with things my managers trust me to be able to perform my tasks with little input and allow me to make decisions on my own. How does Cadbury develop you? Cadbury offers plenty of training opportunities. There is a good review system that identifies what my training needs are and where I can improve. Since joining the company, I have been very impressed by the level of training available and the opportunities to develop and grow.

The most common way of assessing an employees performance is through an appraisal:

Appraisal

-identifying an employees strengths and weaknesses and setting work targets for the future. - one-to-one discussion between the employee and their manager. - opportunity to look back at things achieved and goals reached. - identify areas for improvement and any training needs.

Cadbury uses an appraisal system whereby the employee is assigned a mentor when they start with the company. The mentor may be the employees manager or another senior person in the company chosen by the employee. It could also be a member of the HR team.

The 360 System

A 360 appraisal system helps HR: a) b) c) d) The employee and their mentor get an all-round view of the employees performance. Data is gathered from people who work with them Who work for them People from a more senior level in the company hierarchy.

For example, a 360 for Chris, a Regional Sales Manager at Cadbury

would involve getting information and opinions about his performance from: Chris himself self-assessment Field Sales Manager, Chriss manager feedback National Account Controller, who could give information on Chriss working relationships with customers and clients feedback Chriss colleagues within the department feedback Once all the information has been collected, Chris would then have a one-toone feedback session with his mentor.

Conclusion

HR help to strategize necessary ways by showing the options that are available for the organization to achieve the set target.
Build and strengthen the businesss for long-term competitive position in the market by providing a quality product and excellent customer service.

HR is one of the key to a successful organization.