Professional Documents
Culture Documents
Management Lesson: Planning is absolutely important and having planned there is no need for any re confirmation in the attainment of the objective.
This is a peculiar statement which may even put Peter Drucker to feel small. Management Mantra: In less than 10 words, he narrates the importance of proper communication skills and listening skills. There should always be clarity and authority in what the management says and the there should be no room for any misinterpretation. Also if the listening skill is well established, we can avoid waste of time and efforts in communicating the same subject thru phone, mails, memos etc..
Management Mantra:
It is very important to be pro active than reactive. This is particularly important for Telecom and Credit card companies. You need to be launching pleasant surprises to the consumers before the competitor knows about them.