Professional Documents
Culture Documents
- Achala Dahal
NASC
I will pay more for the ability to deal with the people than any for any other ability under the sun.
John D. Rockefeller
Winston Churchill
COACHING: a series of
conversations which are designed and conducted to enhance someones well being or performance.
Coaching is...
Helping someone expand and apply skills, knowledge and abilities, by Teaching Motivating Encouraging Setting Goals
Coaching is.
A means for learning and development. Guiding someone toward her or his goals Asking questions Hearing limitations Adding value Acknowledging people Allowing people to change Building a supportive relationship Generating possibilities and Keeping them alive Making things happen
Remember that a good (coaching) conversation is like a dance, in the way that Fred and Ginger danced. The speaking and the listening work together.
- Paul Axtell
If you treat an individual as he is, he will remain as he is. If you treat an individual as he could be, he will become the person he could be.
Goethe
Performance-Linked Coaching
Through effective coaching, the supervisor can help an employee become an increasingly effective performer.
Individual exercise
Qualities of a coach
Role model Guide Willing to be a coach Supporter Experienced Trusted counselor Friend Knowledgeable
What coaching skills do you look for in your coach / superior in your work place?
Coaching skills
Problem solving skills Decision making skills Assertive skills Diagnostic skills Motivating skills Delegation skills Negotiation skills Listening skills Supervisory skills
Coaching situations
Assigning a new challenging task; reviewing results. Determining with an employee his/her training needs. Showing an employee how to perform a task. Discussing a plan for employee career advancement. Discussing poor employee performance.
Process of coaching
Identify the problem Availability of the resources (find) Establish the right atmosphere and adopt a helping attitude and relationship Exercise appropriate coaching skills Agree the plan
Do's in coaching
Allow employee to express their feelings without hesitation Remain calm and stable Listen and identify precipitating factors as the employee tell their experience. Show the concern for the problem
Encourage the employee to tell his /her problem Acknowledge and reward any positive behavior of the employee Deal with the immediate situations rather than the future If needed refer the employee to the right place
Coaching is not.
Giving advice Counseling Fixing people Doing it for them Policing Just telling or Directing someone but empowering them
Coaching is not
A close personal relationship A replacement for supervision
Remember
Developing your people through one-to-one coaching maximizes their motivation and solidifies your leadership.