Communication Skills

Adila Fazleen Che Manan

Farhanah Samat
Syazana Fatin Ab Razak
CONCEPT OF
COMMUNICATION
Definition
Model
Form of Human Communication
Basic Needs in Communication
Lets Dig the Meaning of
Communication




The Linear View of Human Communication
Speaker Listener














The Transactional View of Human Communication
Speaker Listener























The Essentials of Human Communication

Source /
Encoder

Receiver/
Decoder
Source /
Encoder

Receiver/
Decoder
Noise
Feedfoward
Feedfoward
Forms of Human Communication
Intra-
personal
Commu-
nication
Interpersonal Communication
Interviewing
Public
Communica-
tion
Small Group /
Team
Communica-
tion
Computer-
mediated
Communica-
tion
Mass
Communica-
tion
Skills for Effective
Communication
Effective Communication
What Do You Think?
Skills for Effective Communication
Effective Communication
Receiver understand the senders message
and is capable of conveying it to other people

KEY to maintain good personal relationship

Communicate interactively

Clear content, represent thought and in a
non-judgmental way.

What do you think?
SKILLS FOR
EFFECTIVE
COMMUNICATION
Staying
focused
Active
listening
Making eye
contact
Body
language
Speaking
clearly
Being
polite
Staying Focused (listener)
Help in catching the speakers views
Responding with ease
Avoid making the speaker irritated by
repeating the same point

Teacher should speaks using suitable
pace so that the pupils can understand
Avoid monotonous
Active Listening
(Listen VS Hear)
Understand quickly

Respond precisely

Reduce speakers efforts on
elaborating fact

Teacher should make sure
pupils do active listening so
that they will do things as
the teacher ask.
Way to assure that the listener follow the
communication process interestedly.

Avoid making eye contact shows
Low confident
Poor communication skills

Teacher should make eye contact with the
pupils while teaching
Eye Contact
Body language
Important element of
interpersonal skills

Teacher should
manage to read pupils
body language.
Speaking Clearly
Being Polite
Never use harsh words.

Teacher should show pupils good
examples. Always use the magic word of
please
Patterns of Communication in the Primary ESL
Classroom in Malaysian context
Definition
Scenario
Results
Types of Activities in Classroom Patterns
Classroom communication pattern is a matter
not only of how the teacher sets up classroom
relationships and discourse but also how the
pupils interpret what the teacher does.


Scenario
Why dont my students understand what I am trying to get
them to do? I have told them what I wanted them to do but
they just dont seem to follow. I want to start my English
lesson but my pupils keep asking me questions about last
week homework. I went over the homework yesterday. What
do they want? Ill try again to get them on track so that I can
get on with the lessonNo such luck. Id better answer their
questions about last weeks homework, as they seem rather
anxious. a teacher

Results
It is importance for the teachers and students need
to be aware of what is going on in their classroom.
In terms of being able to read what
a) teachers expect their pupils to do
b) what pupils understand about what is expected
from them.
To avoid miscommunication.

Types Of Activities In Classroom
Patterns
Classroom
Patterns
Individual
Group work/
pair work
Closed-ended
teacher
questioning
Full-class
interaction
Open-ended
teacher
questioning
Lecture
Homework