Maxs Restaurant:

Corporate Responsibility
The Human Resource Managers
Guide

Core Values
Customer Service Excellence:
We will meet every customer with the highest level
service and quality.

Teamwork:
A diverse, teamwork-based work environment will
yield the best possible experience for everyone,
including employees and customers.
Communication: Open communication with
customers as well as employees is essential to the long
term success of any business.

Core Values Cont.

Respect:
We will strive to provide a productive and respectful
environment for all.

Diversity:
We value, encourage, and recognize diversity.

Environment:
Maxs promotes continuous improvement in
reducing the carbon footprint created by our
organization.

Community Relations and

Involvement
We strive to make a positive impact in the
community that we serve. We value the
communities in which we do business and are
dedicated in embracing our responsibility to
improve them. Through sponsorships and
donations we would be able to fulfill our social
responsibility while gaining familiarity and
publicity.

Diversity Mission
As an organization, Maxs strives for excellence.
We understand that excellence cannot be
achieved without a creative, diverse work staff.
We are located across three different states and
appreciate the ideas brought forth from our
diverse culture at Maxs. This culture will allow
Maxs to move forward as we strive for
continual improvement through a creative,
diverse, and dynamic workforce. The following
slides discuss our tactics for achieving this goal.

Incorporating Diversity
When determining a plan for incorporating diversity
related to recruitment Maxs will consider the type of
community we are in and then reach out to those
demographics around us.
Hiring practices will be race, color, gender, religion,
national origin, and sexual orientation neutral.
Comprehensive diversity training to all employees when
hired due to high turn over rate. Refresher once a year.
Accommodating to religious holidays and practices, to
include certain apparel options and holidays.

Incorporating Diversity Cont.

Maxs will hire state approved disabled people, (states
provide half salary while Max's will provide remainder).
Maxs will provide training associated with generational
gaps to improve working relationships within these
different age groups.
Develop, implement, and enforce anti-harassment &
anti-discrimination polices.
Workforce will be diverse throughout all levels of
organization, with each its own target (top management
down to shift workers.

Internal Employee Relations

The goal at Max's restaurant is to provide a work
environment that is respectful to both the
employer as well as the employees. All
employees are expected to comply with the
Company's Code of Conduct. Based on the
infraction and noncompliance, different levels of
disciplinary action will be used for different
situations. There will be a progression of action
based upon the level of misconduct.

Company Standards of Behavior and

Performance
Attendance: All employees must be on time and present
for all work related functions.
Max's is a drug-free work environment which includes,
but is not limited to, arriving to work under the
influence of legal substances.
Dress code has been defined for safety and to provide
an appropriate atmosphere.
Theft will not be tolerated.
Employees and Managers will conduct themselves in a
professional and appropriate manner while within or
around the restaurant.

Disciplinary Process
1. One-to-one council: This gives Supervisors an
opportunity to inform an employee that they are not
meeting company standards.
2. Verbal Warning (documented): Employees will be
informed, and given a chance to improve when
performance, conduct, or attitude fall below the
acceptable level. All verbal warnings will be
documented to provide a pattern of habitual behavior.
3. Written Warning- Failure to improve once a verbal
warning has been issued will result in a written warning.
At this point, supervisor will also give an expected path
for improvement.

Disciplinary Process Continued

4. Suspension w/o pay (final warning about a
given behavior).
5. Termination: This is the last step in the
disciplinary ladder when performance, conduct,
or attitude does not improve. Not every step
must be utilized. There may be actions to
warrant immediate termination based on the
severity of the action. This could include, but is
not limited to, termination.

Grievance or Complaint Procedure

1. Informal- dealt with at the lowest level by
approaching your immediate supervisor.
This can be done verbally or in writing.
Staff meetings can be held to discuss concerns.
Animosity box will be placed within the workplace.

2. Formal-informal complaint is not necessarily a

prior action.
The grievance must be in writing.

Recruitment Initiative
Maxs seeks to recruit the most qualified
candidates for openings as they become
available. It is our mission to perform this
function in an ethical, cost effective manner
while targeting the desired labor market. Our
organization takes pride in the recruitment
process as it revolves around an opportunity to
further branding initiatives.

Employee Selection Process

Determine Job Responsibilities-in this step we will
determine the skills and/of responsibilities that we
expect out of a certain job
Recruit-Use methods described in Less 6
Receive and Review Applications-applications will
be processed and phone interviews given to those that
are being considered
Hold Interviews-one on one interviews will be
preformed at which point we will ask a list of questions
based off the position

Employee Selection Process Cont.

Selection of Applicants-select applicants that
would best represent Max's
Background and Reference checkemployment/criminal history verification
Hire-offer job
Orientation and Train-provide all tools needed
to succeed at Max's

Performance Expectations
Order Takers:
Expectations:
Order take must know the entire menu.
Order takers are responsible for maintaining clean and
neat work stations.
Order takers must posses strong interpersonal skills.
Order takers must strive to build relationships with Max's
customers.
All order takers (barring allergies and/or for religious
purposes) must sample all menu items prior to beginning
the normal functions of the job.

Performance Expectations Cont.

Order Takers
Duties:

Take order
Present price and accurately take tender.
Deliver order to appropriate staff function.
Confirm customer satisfaction and rectify all order and
delivery mistakes.
Provide suggestions for possible up-sales and answer (or
find the answer) all questions regarding the menu and
recommendations.

Orientation
Orientation will consist of the following items:

Mission
Code of Conduct
Meet the team and introduction.
Classroom time to review menu and discuss
potential product up-sales.
Menu and beverage tasting.
Role playing and case studies.
Continuous Learning.

Key Performance Indicators

Prep Cooks:
Order turn-over time
Order Accuracy
Work Station Cleanliness and Safety

Supervisors:
Employee Attendance
Employee Continuous Training Events
Overall Cost Reduction

General Manager Requirements

In hiring for the General Manager position the
geographic area/region that our company would
be recruiting from would be regional based on
the location of the restaurant and nearby
areas. Applicants from the region would need
to posses certain qualifications including
previous experience and particular skill
sets. These can be provided through education
or experience derived from OJT so long as the
experience is relevant to the position.

General Manager Requirements

Cont.
General Requirements would include:
BA/BS in Business, Hospitality, or equivalent; or 4
years of relevant managerial experience.
Demonstrated Leadership Qualities.
Solid Interpersonal Skills.
Ability to Represent Maxs professionally on all
levels and in any occasion.

Compensation
All Employees:

Social Security
Unemployment Compensation
Workers Compensation
Family and Medical Leave (FMLA)

Compensation Cont.
Part-time Employees:
Free Meal - Employee is entitled to one free meal for
every shift worked.
Discounted Meal --10% off check when dining in
restaurant during non-work hours.
Sick leave with pay.
Bereavement time with 2 days pay.
Vacation Time (20+ hours/week)
1 weeks paid vacation earned after 2 years worked

Compensation Cont.
Full-time Employees and Supervisors:
Free Meal - Employee is entitled to one free meal for
every shift worked.
Discounted Meal --10% off check when dining in
restaurant during non-work hours.
health care
optional PPO
Effective Immediately.

Compensation Cont.
Sick leave
Bereavement time
Paid Time Off
after 90 days
1 day every 6 months

Vacation Time
1 week paid vacation earned after every 6 months worked
can roll-over

Union Free Workplace

Excellent pay. Not only will we pay our salary and
hourly employees top wages, we will ensure that the
order takers make a better than living wage during
slower shifts.
Excellent benefits. We will offer top notch health
insurance (for which the employer will pay the majority
of the premium) to all full-time employees.
Educational Assistance. As stated above, we are a pillar
in the community and seek to give back to the area who
provides Max's an operations opportunity.

Union Free Workplace

We will provide flexible working hours to
accommodate the many different types of
people employed at Max's.
We will only hire and train professional
management who will treat all employees with
respect at all times and under all circumstances.
This level of respect should be reciprocated to
maintain the most optimal work environment.